Ratings based on 919 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
Recommended
for Everyoneby A verified traveler
Nice hotel
Posted Jul 30, 2017Easy to reach via metro
very close to city center
Spacious room
by A verified traveler from West Palm Beach
Location is only positive thing about this hotel
Posted Jul 9, 2017No elevator between ground level and check in desk - set of 15 stairs- then another set of 10 stairs to elevator
Room - beds like army cots, hard mattress with only fitted & top sheet - no blanket unless you request - single pillow
Room - AC control had flimsy hard plastic cover that fell off if you touched to adjust temperature
Room - austere with one desk, small fridge (did not use, it had drinks in it) with very small TV on top, plastic chair, love seat sofa that was stained and hard as a rock
Bathroom- tiny, single sink with limited counter space, provided gel shower wash and bar of soap (no shampoo) ...when our room was cleaned day 1 they took our washcloth that we brought (always bring your own in Europe they rarely provide) and did not replace it, took the bar of soap but left the gel shower wash...the toilet and bidet face each other with less than a foot between them and you have to pass between them in order to climb into the tub/shower
Hair dryer did not work unless you jiggled the cord and then only for less than a minute
Shower water would shock you with boiling hot water for like a 10 second burst ...then resume at steady temp for 2-3 minutes then you'd get blasted again...this would burn a child...not sure if this was from others flushing toilets or bad valve
Breakfast was great and the staff were very nice with quick smiles
Overall this felt like what I'd imagine an hourly hotel would be, or an apartment complex that hadn't been updated in 40 years.
Recommended
for Everyoneby A verified traveler
Good location
Posted May 19, 2017Staff was very polite and helpful. Good location to everything
by Lill from Australia
Exe el Coloso
Posted May 12, 2017 on HotelsGood time in Madrid. Easy to get around.
by A verified traveler from Denver, Colorado
Old Hotel In A Very Poor Location
Posted May 9, 2017
Cons: Enforce "No Smoking". Repair the shower doors. Make concessions when guests cannot sleep due to smoking.
Location: Location is close to Gran Via, which is a plus. But the hotel is located in a terrible street, surrounded by motorcycles and chain-smoking cops.
The staff were generally responsive, but always acted rushed.
The garage was terrible to get in and out - extremely small and awkward. A!so very overpriced at $23 per night.
When the hotel key which turns on the lights in the room is removed, it also shut off the electricity to all the receptical. Very inconvenient.
Although they claim "no smoking rooms", the first night the smoke from other rooms leaked into the hallway and into our room. It was so bad that they had to move us to another room. The new also had some residue of smoke.
The shower door in both rooms had the rubber sealant which keeps the water from leaking out missing. Everytime we took a shower, the bathroom floors got flooded. We reported the problem, but they were never repaired!
The street where the hotel is located is next to the police station. At any given time we would see 5 or 6 cops outside next to the hotel smoking. We had to sign bunch of papers so the cops allow us to drive in that street to our parking space. When attempted to park our car in front so we could drop off the room key, a police with cigarette in his hand approached us and rudley ordered us to move. We had to drive around many narrow streets to get back to the front of the hotel, which wasted about 15 minutes. All because the rude officer refused to give us less than 5 seconds to run the keys inside.
If you are considering this hotel, you may be better off to keep looking.
by A verified traveler
Very pleasant stay
Posted Apr 29, 2017 on HotelsExcellent location, great seamless service, very good breakfast. Minutes from central areas.
by Anne
Posted Apr 13, 2017 on Hotels
Recommended
for Everyoneby A verified traveler from Quito
Good location, rational comfort and good breakfas
Posted Apr 12, 2017Good location near central Madrid. Great breakfast. Room was ok.
Recommended
for Everyoneby A verified traveler from Tel Aviv
Great location and quiet surroundings
Posted Apr 9, 2017
Pros: quiet room, service of front desk, and breakfast.
Cons: towels
Location: it is off the Gran Via, with all the restaurants, cinemas and theaters, but none of the noise.
I had a nice room, with good connection to wifi, very clean, very quiet room, and I had an excellent breakfast
by MARIO
Good stay, excelent location
Posted Mar 24, 2017 on HotelsPeople in the front desk were friendly and helpful.
The unique complaint was I that the mini bar in the room was broken and was reported twice and never fixed or replaced.