All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Staff very friendly. Rooms very clean. Would prefer to have a microwave in the room. Very close to the stadium.
Lori
Stayed 1 night in Mar 2020
4/10 Poor
Verified traveler
Business traveler, Traveled with family
Mar 25, 2020
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I have severe knee problems and after we checked in and went to go to our room we were informed the elevators did not work and we had to use the stairs. The room was clean but the tv would only get one channel. The heat didn’t work right. People next to us somewhere were yelling, jumping and making all kinds of noise all night. In the shower the shampoo and conditioner containers were empty.
Please let hotels.com know this stay was completed
Jennifer
Stayed 1 night in Jan 2020
2/10 Terrible
Rahsaan
Feb 21, 2020
Disliked: Staff & service
HORRIBLE CANCELLATION POLICY
I had to cancel my reservation because the day before I left my check engine light came on and I couldnt risk driving my car. I would have taken a credit for future reservation but Holiday Inn Express's policy is no refund. I will NEVER book at Holiday Inn ever again.
Very close to M & T stadium, staff are always friendly, favorite place to stay for Game day
Kristi
Stayed 1 night in Dec 2019
6/10 Okay
Verified traveler
Traveled with partner
Jan 4, 2020
Liked: Staff & service
Bathroom wasn't well cleaned and one day there was no hot water. Front desk said it was because everyone in the hotel was taking a shower at the same time.
Verified traveler
Stayed 2 nights in Dec 2019
10/10 Excellent
Verified traveler
Jan 3, 2020
Liked: Cleanliness, staff & service
I had an opportunity to witness a robbery in the lobby. You don’t get much more unique than that.
Wonderful staff, attentive, helpful, knowledgeable about the surroundings, activities and restaurants in the immediate area. The staff, each shift, were absolutely superb!!!
Everybody was nice food was good would lobe to stay there again really soon
Danny
Stayed 1 night in Dec 2019
4/10 Poor
B, Montreal
Business traveler
Dec 4, 2019
Liked: Amenities
Disliked: Cleanliness
This was one of my worst stays at a Holiday Inn express. I was greeted in my room by dirty pair of womans panties on the floor (i kicked it into the closet if you want to remove it). The coffee maker wasnt cleaned out. The TV/remote in my room didnt work and the wifi wasnt working either. Very disappointing.
Needed a accessible room. It was quiet and safe. The lady at the front desk was a true professional. Coming from NY, it was a pleasure to see someone with a positive attitude willing to go that extra mile.
close to horsehoe casino. easy to get in and out of facility and private parking on the premises
greg
Stayed 1 night in Nov 2019
10/10 Excellent
Verified traveler
Nov 11, 2019
Verified traveler
Stayed 1 night in Nov 2019
6/10 Okay
Verified traveler
Nov 11, 2019
Liked: Cleanliness
The location was in a good spot for my needs during this visit, my room was on the street side of the casino and there was a lot of late night street noise other than that it was a nice room