4/10 Poor
Cheryl
Apr 19, 2024
Disliked: Staff & service
We waited over an hour at BWI for the shuttle with my 8 year old sleeping on his suitcase at midnight outside of the arrival doors. It was awful. We waited at the designated “hotel shuttle” area and called the hotel desk FOUR times for our ride. It wasn’t until the fourth call that the receptionist told us that, for whatever reason, we had to bring all of our luggage upstairs to the departure area. Waiting at the departure area to be shuttles to the airport made no sense, however, I wouldn’t have cared if this information had been conveyed to us.
Cheryl
Stayed 1 night in Apr 2024