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Reviews of Residence Inn by Marriott Arundel Mills BWI Airport

3 out of 5
Residence Inn by Marriott Arundel Mills BWI Airport
7035 Arundel Mills Cir, Hanover, MD

Reviews

8.6

Excellent

Rating 10 - Excellent. 195 out of 358 reviews" "
Rating 8 - Good. 102 out of 358 reviews" "
Rating 6 - Okay. 34 out of 358 reviews" "
Rating 4 - Poor. 10 out of 358 reviews" "
Rating 2 - Terrible. 17 out of 358 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Brandon B

Traveled with partner
I didnt like the fact that what i needed was not available!!! Which was a shower chair due to a disability!!!!
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Brandon, we regret that all necessary amenities were not at your disposal during your stay, particularly a shower chair. We take the comfort and satisfaction of our guests seriously and understand the importance of accommodating every guest's unique needs. We will definitely take your feedback into account as we continually strive to improve our guest experience. We hope to have the opportunity to welcome you back and better meet your needs.

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 9, 2024
Catherine, it's delightful to learn that your stay at the Residence Inn Arundel Mills BWI Airport exceeded your expectations, as reflected by your top rating. Our team sincerely appreciates your feedback and looks forward to welcoming you back in the near future.

8/10 Good

Yaira, Suffolk

Liked: Staff & service, property conditions & facilities
Near restaurant
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 18, 2024
Yaira, it's wonderful to hear that you found the Residence Inn Arundel Mills BWI Airport's proximity to dining facilities quite convenient. We hope to have you with us again soon.

10/10 Excellent

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 4, 2024
Kevin, it's wonderful to hear that you enjoyed your stay at Residence Inn Arundel Mills BWI Airport. Thank you for sharing your experience, and we hope to welcome you back soon. Safe travels!

6/10 Okay

DIANE

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Food was not hot. Front desk lady could not understand English.
Stayed 1 night in Feb 2024
Response from Customer Service on Feb 17, 2024
Diane, we understand that your dining experience did not meet the expected temperature and we apologize for this inconvenience. Also, we regret any communication mishaps that may have occurred with our front desk. We strive to cater to our guests in the best manner possible and your feedback helps us in improving. Thank you for bringing these matters to our attention.

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun day
Well checked in was good and funny at the front desk but when it was time to clean up for the night we had no hot water and in the morning we had to run the water for a half hour before the water started getting hot but the stay was good
Stayed 1 night in Jan 2024
Response from Customer Service on Jan 22, 2024
Michael, it's great to hear you enjoyed your check-in experience at the Residence Inn Arundel Mills BWI Airport, and that our colleagues on the front desk were able to bring some laughter to your stay. Regarding your feedback on the water temperature, we appreciate you bringing this to our attention as we continually strive to improve our services. We are glad to know that you found your overall stay positive and we hope to have the opportunity to serve you again.

10/10 Excellent

Joshua

Stayed 1 night in Jan 2024
Response from Customer Service on Jan 13, 2024
Joshua, it's great to see that you had a 5-star experience at the Residence Inn Arundel Mills BWI Airport. We appreciate the high rating and hope that you'll choose us again for your next trip to the area. Thank you for your review.

10/10 Excellent

Jenee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Great Stay
We had an amazing experience. Tbe receptionist were super friendly. Our room was super cozy. We love the continental breakfast & the "laundry" amenity.
Stayed 3 nights in Jan 2024
Response from Customer Service on Jan 10, 2024
Jenee, thank you for sharing your wonderful feedback about your stay at Residence Inn Arundel Mills BWI Airport. We're thrilled to hear our team members at the front desk were able to provide an amicable service. It's also fantastic to know that the comfort of the room, the comprehensive breakfast, and the added convenience of our laundry service elevated your experience. We eagerly anticipate your next visit!

2/10 Terrible

Brian

Traveled with family
Disliked: Staff & service, amenities
We stayed for 3 days, no one came to clean the room, take out the trash or change the towels. Bad experience, I complained and they did nothing.
Stayed 3 nights in Dec 2023

10/10 Excellent

Jamala

Traveled with family
Liked: Amenities, property conditions & facilities
Reception agent was very courteous and helpful.
Stayed 1 night in Dec 2023
Response from Elina Espaillat on Feb 6, 2024
Dear Jamala,Thank you for taking the time to review our property. It is always encouraging to hear positive feedback that involve our associates!

8/10 Good

Jama

Traveled with group
Liked: Cleanliness, staff & service, amenities
Breakfast was chaos. Not enough help to refill all the items and people taking box lids of food up to their rooms. It was a very disappointing experience. Choices were good if you could get any of it.
Stayed 1 night in Nov 2023
Response from Elina Espaillat on Feb 6, 2024
Dear Jama,Thank you so much for your feedback. We are very sorry about your disappointment but appreciate you taking the time to let us know about your experience.

10/10 Excellent

wen

Stayed 3 nights in Dec 2023
Response from Elina Espaillat on Feb 6, 2024
Dear Wen,Thank you for rating our property. We hope to see you back soon!

8/10 Good

elseen, Chesterfield

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Convenient to shopping mall and casino . Clean and good breakfast.
Stayed 2 nights in Dec 2023
Response from Elina Espaillat on Feb 6, 2024
Dear Elseen,Thank you for your feedback and staying at our property. We hope to see you back whenever your travels bring you to the Baltimore area.

10/10 Excellent

Marc

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Service on Feb 12, 2024
Marc, thank you for choosing to stay at Residence Inn Arundel Mills BWI Airport and for rating us so highly. We are delighted your experience was great and we look forward to providing another top-class stay on your next visit.

10/10 Excellent

YOUNSICK

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2023

10/10 Excellent

johnnie

Traveled with group
Throughly enjoyed my short stay. Location was great.
Stayed 1 night in Nov 2023

6/10 Okay

Thomas

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
The pillowcases had makeup/dirt on them.
Stayed 3 nights in Nov 2023

10/10 Excellent

Jeanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property, room was fantastic, not expensive and reasonably price. There was a full kitchen, comfortable bed, couch that pulls out, large desk space and bathroom has a door between the bath/toilet area and the sink with counter and mirror.Room was larger than most. Very clean. All people at the desk were very friendly and helpful.Plan to stay there again.
Stayed 3 nights in Nov 2023

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it
Stayed 3 nights in Nov 2023

10/10 Excellent

Yolanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the comfort and the convenience of a lot of shops and eatery places in the area.
Stayed 2 nights in Nov 2023

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoy this property. We have stayed here several times. Staff is friendly and the rooms are spacious. We had an issue with our toilet and the staff was quick to call maintenance and when he couldn’t fix it move us to right across the hall beside our friends so we could still stay close to them
Stayed 1 night in Nov 2023

10/10 Excellent

Elisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

4/10 Poor

Kemesha

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Cons: Dirty mattress and curtain in the bedroom. TV in the living room have black spots making it hat to see the picture. Front desk was notify at check out and no discount for the room was offered. Pros: breakfast and parking
Stayed 1 night in Nov 2023

10/10 Excellent

Conchita

Stayed 2 nights in Oct 2023
Response from Elina on Oct 31, 2023
Dear Conchita,Thank you for taking the time to rate our property! We hope to see you back soon.

10/10 Excellent

Judith, Fontana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently close Uber ride from Airport and to Amtrak station. For a short overnight stay, worked out great! Room was very clean, quiet and enjoyed the complimentary breakfast.
Stayed 1 night in Sep 2023
Response from Elina on Oct 31, 2023
Dear Judith,We are so happy to hear that you had a great stay with us. We hope to see you back whenever your travels bring you back to the MD area.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a convenient location.
Stayed 2 nights in Sep 2023
Response from Elina on Oct 31, 2023
Dear Kevin,Thank you for reviewing our property!

10/10 Excellent

Amber

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing overnight ! Breakfast was good, it was easy to relax and rest for a weekend getaway. This was honestly an amazing experience. 10/10, I would definitely recommend this hotel!
Response from Elina on Oct 31, 2023
Dear Amber,Thank you so much for taking the time to review our property. We hope to see you back soon!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very helpful. Hotel was in a very convenient location
Stayed 1 night in Sep 2023
Response from Elina on Sep 28, 2023
Dear Robert,Thank you for your feedback. We hope to see you soon!

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities
There was no bottled water in the room and when I went to the front desk having just checked in to inquire, I was told I could buy some. I had checked in after my flight home was cancelled along with 35 others so naturally I wasn't thrilled. The hotel was lovely but after 10 hours of travel all I wanted was to relax. No Water and the TV in the bedroom didn't work at all - no power. I was told that they were having satellite issues, but apparently it only impacted the one TV berceuse the living room one worked just fine.
Stayed 1 night in Sep 2023
Response from Elina on Sep 16, 2023
Dear Mr. Michael,Unfortunately, the residence Inn brand does not offer complimentary in room bottled water. We are very sorry to hear that you experienced issues with your bedroom TV. We hope that you give us another try in the future.Sincerely,Elina

10/10 Excellent

wanda, Middle river

Traveled with partner
Very quiet space/close to everything/spacious suite
Stayed 3 nights in Sep 2023
Response from Elina on Sep 16, 2023
Dear Wanda,Thank you for taking the time to provide your feedback. We hope to see you back soon!

6/10 Okay

LaTishia

Disliked: Property conditions & facilities
I stay every time I visit family in MD. I love the location and the staff is friendly enough. This last stay my TV was out do to cable/internet company but was working later in the day. The beds are horrible hard and small the Queen look like a double. The hotel is decent but I probably won’t stay there next visit. I would like experience a more comfortable bed and breakfast. Overall stay was ok. Would recommend because of location.
Stayed 2 nights in Sep 2023
Response from Elina on Sep 22, 2023
Dear LaTisha,We apologize for any inconvenience during your stay. We appreciate you taking the time to provide your feedback and we hope that you choose to stay with us in the future.Thanks,

8/10 Good

michael

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Mike D
Compare to the other properties it looks like this one needs to UPGRADE
Stayed 3 nights in Sep 2023
Response from Elina on Sep 12, 2023
Dear Michael,Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Towanda

Business traveler
Disliked: Staff & service, amenities, property conditions & facilities
Too many MAJOR daily interruptions. My water was cut off twice during my 6 day stay. Once from 9-5 and the 2nd time 9-3 another day. Most of my work is done from home with a few customer meetings. I checked out a day early because fire alarm went off around 1pm, that was the last straw for me. The inconvences during the week were just too much to put up with for one more day. I was very disappointed with my stay.
Stayed 3 nights in Aug 2023
Response from Elina on Sep 22, 2023
Dear Towanda,It is our goal to provide memorable experiences and we apologize for any inconvenience. We hope that you give us another try in the future.Sincerely,

10/10 Excellent

DeyJah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Elina on Sep 12, 2023
Dear DeyJah,Thank you for taking the time to rate our property!

10/10 Excellent

Stacy

Stayed 2 nights in Aug 2023
Response from Elina on Sep 22, 2023
Dear Stacy,Thank you so much for taking the time to rate our property!

8/10 Good

Chelsea

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023
Response from Elina on Aug 27, 2023
Dear Chelsea,We appreciate you taking the time to rate our property. We hope to see you next time.

10/10 Excellent

katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family get away
My stay was very nice. I really enjoyed the in room fire pit/fire place. It took the chill of the air.
Stayed 1 night in Aug 2023
Response from Elina on Aug 27, 2023
Dear Katherine,Thank you so much for your feedback. We are glad to hear that you enjoyed your stay, and we look forward to your next stay with us!

10/10 Excellent

Carmen, Harrisonburg

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to shopping and casino. Great price and cleanliness.
Stayed 1 night in Aug 2023
Response from Elina on Aug 27, 2023
Dear Carmen,Thanks for taking the time to review out property. We hope to see you back soon!

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Elina on Aug 16, 2023
Dear Zachary,Thank you for rating our property. We hope to see you back soon!

2/10 Terrible

DANITA, RIVERVIEW

Stayed 1 night in Jul 2023
Response from Elina on Aug 27, 2023
Dear Danita,We are very sorry for any inconvenience during your stay.

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
😃
Stayed 1 night in Jul 2023
Response from Elina on Jul 23, 2023
Dear Albert,Thank you for staying with us!

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Elina on Jul 13, 2023
Dear Kate,Thanks for rating our hotel!

4/10 Poor

Danusia

Stayed 5 nights in Jun 2023
Response from Elina on Jul 23, 2023
Dear Danusia,We appreciate you staying with us. We hope that you give us another try in the future.

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2023
Response from Elina on Jul 13, 2023
Dear Tanya,Thanks for taking the time to rate our property!We hope to see you back soon.

8/10 Good

TERESA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Elina on Jul 13, 2023
Dear Teresa,Thank you for staying with us!

2/10 Terrible

David

Liked: Cleanliness
Disliked: Staff & service
Had constant loud yelling and kids running around at midnight. Could not sleep. Had dogs barking 2 doors down and switched rooms. Still had to listen to the outside playground with guys throwing a football until 12pm. Never staying there again. The hostess was unconcerned also.
Stayed 2 nights in Jun 2023
Response from Elina on Jun 16, 2023
Dear David,We apologize for the inconvenience faced during your stay. I have shared your feedback with the team to ensure that the necessary guidelines are in place.Sincerely,Elina

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Elina on Jun 16, 2023
Dear Clarence,Thank you for rating our property!

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
Just OK
This hotel was ok - everything was clean and the staff was friendly and helpful. However, the whole place just seemed tired and showed signs of neglect. One of the bath towels in our room had a big hole in it, and the comforter was a cheap polyester that had us both waking up in a pool of sweat each night. The fridge in our room didn't get cold, and despite maintenance coming to check on it, it never got fixed. To be fair, they did offer to switch us to another room, which we declined since we had already unpacked all our stuff. The pool had a film on it that made it look really uninviting, which was disappointing since we had been looking forward to using it. The bed was clearly old and way too hard - I woke up stiff and sore every morning. None of this was enough to ruin our trip, but I've stayed in other Residence Inns before and had much better experiences, so I was pretty disappointed in this one.
Stayed 3 nights in Jun 2023
Response from Elina on Jul 23, 2023
Dear guest,Thank you for your feedback. We are very sorry to hear that you experienced those issue during your stay. We hope that you give us another try in the future.

6/10 Okay

Alonzo

Liked: Room comfort
Stayed here about 6 years ago and the complete upkeep was must better. Staff ... They're trying but training and new. The signature patio area provides for great ambiance in the evenings, however the mildewed, chipping paint on the fascia and gutters take away from the beautiful set.(Spend 60.00 dollars on paint and give the engineer a pressure washer and 4 hrs.) Picture is attached. Fire the Landscaper for killing the grass outside by spraying weed killer on it).
Stayed 3 nights in Jun 2023
Response from Elina on Jun 16, 2023
Dear Alonzo,Thank you for taking the time to provide your feedback. I have shared your comments with the engineering team to ensure that we work on correcting these concerns.Sincerely,Elina

8/10 Good

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Elina on Jun 2, 2023
Dear Clarence,Thank you for staying with us. We hope to see you back soon!