Ratings based on 972 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted May 10, 2024
great place!
Comment from Hotel Management
May 10, 2024 by Karleen, Hotel Management
Thank you for your kind review, Taylor.
by A verified traveler
Posted May 8, 2024
Ideal location in center of Banff.
Comment from Hotel Management
May 10, 2024 by Karleen, Hotel Management
Thank you for your nice review, Vince! We are glad to hear that you like our convenient downtown location. We hope to welcome you again next time!
by A verified traveler
Posted May 6, 2024
Comment from Hotel Management
May 7, 2024 by Karleen, Hotel Management
Thank you for your nice review, David! We hope to welcome you again next time!
by A verified traveler
Posted May 5, 2024
Comment from Hotel Management
May 6, 2024 by Karleen, Hotel Management
Thank you for your review, Jeff. We hope to see you again next time!
by A verified traveler
Posted May 5, 2024
A property that reflects its authentic historiy in Banff. It is in the heart of the action but a block removed from the mosh pit known as Banff Avenue. It is a welcoming unpretentious property.
by A verified traveler
Posted May 5, 2024
Love everything about Brewster Mountain.
by A verified traveler
Posted May 4, 2024
The hotel it self was very nice, all the staff were friendly and helpful. The 1 thing off was the housekeeping, not consistent, and when they did show up, they didn't do much, kind of strange.
Comment from Hotel Management
May 5, 2024 by Jack, Hotel Management
Hi David,Thanks for the detailed review and feedback. We had recorded your housekeeping preferences as every other day at check-in, but we apologize that this fell below your needs. You are always welcome to speak to our Front Desk team with any queries. We do hope you enjoyed the room upgrade and we hope to host you again!BestBML
by A verified traveler
Posted May 2, 2024
Comment from Hotel Management
May 4, 2024 by Jack, Hotel Management
Dear Jillian,We appreciate you taking the time to complete a review of your stay and we are happy to hear things were overall positive. We have reached out to you directly to ask what we could do better and we hope we get the chance to improve the score in future.All the best,BML
by A verified traveler
Posted May 2, 2024
Property was convenient for everything we wanted to do in Banff
Comment from Hotel Management
May 3, 2024 by Karleen, Hotel Management
Thank you for your kind review, Christopher. We are glad to hear you liked our prime downtown location in Banff!
by A verified traveler
Posted May 2, 2024
My favourite place to stay in Banff! Amazing location! Gorgeous decor. Only “bad” thing - no fridges in rooms.
Comment from Hotel Management
May 3, 2024 by Karleen, Hotel Management
Thank you for your review, Vanda. We are glad to hear you liked out downtown location. While our standard room doesn't come with a fridge, it can be put in room upon request! And all the room types from our Deluxe room onwards will have fridge in them as well. We hope to welcome you again next time!
