Sundeck
Check availability

Reviews of Hosteria Durán

3.5 out of 5
Hosteria Durán
Av. Ricardo Durán s/n, Sector Baños, Banos, Azuay

Reviews

9.2

Wonderful

Rating 10 - Excellent. 59 out of 78 reviews" "
Rating 8 - Good. 12 out of 78 reviews" "
Rating 6 - Okay. 2 out of 78 reviews" "
Rating 4 - Poor. 4 out of 78 reviews" "
Rating 2 - Terrible. 1 out of 78 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Deborah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff food and proprtty
Stayed 3 nights in Mar 2024

10/10 Excellent

taek

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very nice people and service
Stayed 1 night in Mar 2024

10/10 Excellent

kelly

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the spa package. The rooms are close to eating and the pool.
Stayed 2 nights in Sep 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place, noisy on Sat.night
Stayed 2 nights in Sep 2023

4/10 Poor

Willie

Traveled with family
The beds were very uncomfortable. The front desk staff were a bit arrogant.
Stayed 4 nights in Jun 2023

8/10 Good

Roger

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great place for a weekend. Check in and check are very slow.
Stayed 2 nights in Feb 2022

10/10 Excellent

Joseth

Stayed 3 nights in May 2019

6/10 Okay

diana

Liked: Cleanliness, property conditions & facilities
I did not like : the breakfast and the lunch from the restaurant , I did like : the room , mine was 218, big and quiet, I stayed one night on a Thursday.
Stayed 1 night in Dec 2021

6/10 Okay

Diego

Stayed 2 nights in Dec 2021

10/10 Excellent

Estefania

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the attention was excellent
Stayed 1 night in Nov 2021

10/10 Excellent

giovanny

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service, however the pool is shared with non guest clientele which makes harder for the guest to use the pool.
Stayed 4 nights in Oct 2021

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Oct 2021

8/10 Good

Theodore

Stayed 4 nights in Oct 2021

10/10 Excellent

Fatima

Stayed 2 nights in Aug 2021

10/10 Excellent

Astrid

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
All the employees were so friendly and helpful. Our room was very clean. All the time everyone has to wear mask and everything looked good
Stayed 1 night in Aug 2021

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
This is one of my go to places for rest/relaxation without venturing out. Food is great, service is always wonderful and staff is attentive to everything. Management had to drive me to Novaqua Spa, I mentioned I had the “top” man helping me, he replied “no the top person are our guests”. That’s how I always feel since staying with them in 2015 onwards.
Stayed 2 nights in Aug 2021

10/10 Excellent

Jeff

Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facilities and the service was great...the thermal swimming pool and the clay therapy is really nice
Stayed 1 night in Jan 2020
Response from Reservaciones on Feb 6, 2020
Always in a pleasure to provide our services, we hope to have your visit in the next opportunity

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Nice place but very disappointed to find out that people from outside can pay fee dollars and use the pool! They have a public pool already next to the Hosteria. I was looking for a relaxing time in the termal water with my family but there were kids diving, people swimming and raising , and nobody there to stop them. I guess there are no rules for the pool! Next time I can stay somewhere much cheaper and pay $8 for the entrance !
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, the hotel is clean and updated. But my favorite part was the food at the onsite restaurant
Stayed 5 nights in Jul 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place I love it!!!:) I see you soon thanks for everything
Stayed 1 night in Jul 2019
Response from RODRIGO GUTIERREZ on Jul 19, 2019
Thank you for your comments, it will be a pleasure to assist you in your next visit

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best staff ever since the day of the check in to the check out, Great service
Stayed 2 nights in May 2019
Response from RODRIGO GUTIERREZ on May 8, 2019
It is always a pleasure for us to offer our services, we hope to have your early visit

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an extraordinary place. Rooms were comfortable and clean. Bathrooms clean and ample. Great customer service at reception, restaurant and spa. Beautiful architecture. Ample parking. Food was delicious, the free breakfast is great and dinner menu is varied with fair prices. We visited their spa and enjoyed the whole day. Beds were comfortable. Definitely a place to be back.
Stayed 3 nights in Apr 2019
Response from RODRIGO GUTIERREZ on May 8, 2019
Thank you for your good comments, it is a pleasure for us to provide our services, we are always improving our quality of service and renovating our facilities so that our guests feel more comfortable. We hope to have your early visit

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed the pools. A bit from centro but quick cab ride.
Stayed 1 night in Dec 2017
Response from RODRIGO GUTIERREZ on Jan 23, 2018
It will be a pleasure to serve you on another occasion

10/10 Excellent

Alisva, Bradford, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was perfect! I really like this place, the staff were so helpful and polite. The food was good. I feel like home.
Stayed 2 nights in Oct 2017

8/10 Good

Cai, miami

Liked: Cleanliness, staff & service, property conditions & facilities
nice yet very tiny room
it wasn’t bad but, could be better like the shower didnt keep hot water its really annoying that the water comes out super cold in the middle of you showering, towels need to be bleached they look gray instead of white.
Stayed 2 nights in Oct 2017

8/10 Good

Istvan, Vilcabamba, Loja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
visit regularly
always enjoy staying there, will go again. Excellent relaxation....

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with thermal pool.
Third stay during this trip. Due to knee problems asked for room with few stairs. We were accommodated.

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place for relaxation. Amazing sevice

10/10 Excellent

Oswaldo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Great place for relaxation. Amazing service.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
Beautiful well decorated hotel build on a hill. No elevation so stairs where a problem with us older people - 50 stairs to our room. Lower rooms were available but not what we booked.

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wellness Weekend
Beautiful spot in Banos to stop breathe and refocus on what is important in life . Facilities are wonderful and the entire staff is friendly and very approachable . Looking forward to my return trip

4/10 Poor

mabi, new jersey

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
was only pictures but nothing in reallity...the staff nothing friendly...cero professional

10/10 Excellent

GRECIA MARICELA

Liked: Cleanliness, staff & service, property conditions & facilities
Personal muy amable
Stayed 3 nights in Apr 2024

4/10 Poor

Alexander

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Pésimo servicio del personal del restaurante, toallas viejas, las batas los cuellos amarillos, pésima comida deberían contratar un chef, el lugar es hermoso pero la atención y la comida del restaurante le quitan todo el encanto
Stayed 1 night in Sep 2023

10/10 Excellent

ANGELICA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo y me gustaron las instalaciones. Y sobre todo las piscinas.
Stayed 1 night in Jun 2023
Response from Angélica Brito on Jul 17, 2023
Estimada Sra. Marcia agradecemos su comentario y esperamos una pronta visita a nuestras instalaciones, fue un gusto estar a su servicio.

10/10 Excellent

Deacon Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Exelente ubicación, el personal muy amable y sobre todo muy comodo, limpio, seguro y la variedad de comida muy buena.
Stayed 7 nights in May 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2023

8/10 Good

Victor

Stayed 4 nights in Aug 2022

10/10 Excellent

Calos

Stayed 2 nights in May 2022

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 1 night in Mar 2022

10/10 Excellent

Luis Dario

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente experiencia
La hostería como siempre ha sido un lugar excelente para visitar ya sea en familia o con la pareja, el lugar es a pocos minutos del centro de cuenca y es super tranquilo, las instalaciones son elegantes, las habitaciones muy bonitas, la limpieza y el servicio al cliente es lo que destaca en este hotel. Adicional a eso el restaurante es uno de los mejores de Cuenca, su comida es deliciosa y a buenos precios
Stayed 1 night in Dec 2021

10/10 Excellent

Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente servicio y comodidad
Stayed 2 nights in Nov 2021

10/10 Excellent

Tanya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente plan
La hostería es realmente limpia, pasamos un excelente fin de semana. Nuestra habitación era amplia , confortable, nos cambiaron las toallas cuando lo solicitamos, muy limpia. Las instalaciones son hermosas, tiene jardines por todos lados. El desayuno buffet espectacular. Hay mucho para disfrutar y me encantó que tenga áreas para niños. Lo único que podrían aumentar es un lugar para cambiar pañales, ya que van muchos niños hace falta eso, por lo demás estuvo muy lindo todo.
Stayed 2 nights in Oct 2021

8/10 Good

Natali

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen lugar, había mucha gente
Stayed 2 nights in Aug 2021

10/10 Excellent

Radoslava

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPER TERMAl HOTEL NÄHE CUENCA ZUM RELAXEN
Stayed 1 night in Aug 2021

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No tienen idea de lo que es servicio me recibieron con los vasos de la habitación sucios las botellas de agua del hotel usadas alguien se las tomo y no limpiaron decepcionante y nada recomendable
Stayed 1 night in Jul 2021

8/10 Good

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021