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The hotel was fine but very run-down and the area around is very poor with limited transport options to the centre. The staff were quite rude when we ordered room service, I have never seen such terrible food arrive that was supposed to be patatas bravas & croquettas for €26! It was inedible and the staff tried to convince us the potatoes were blue & not burnt and still did not offer us any better alternative. Save your money and stay elsewhere!
Overall we enjoyed our stay. Not a very inviting reception, 2 staff members sitting at a table in the lounge, can be difficult to know they are even staff. We also weren't made aware that during our stay the pool would be closed due to maintenance, this facility was one of the reasons we chose the hotel. Other than that it was good
Lauren
Stayed 3 nights in Mar 2024
2/10 Terrible
Retika
Apr 11, 2024
Disliked: Cleanliness, staff & service
Retika
Stayed 1 night in Apr 2024
Response from Guest relations on Apr 13, 2024
Thank you so much for awarding us the perfect score! We're thrilled to hear that your experience with us was exceptional. We look forward to continuing to meet your expectations on future visits, and we sincerely appreciate you choosing our hotel. We hope to welcome you back soon!
Thank you for your 5-star rating and for taking the time to share your feedback! We're delighted to hear that you found our hotel clean and conveniently located. Providing a comfortable and convenient experience for our guests is always our priority. We hope to have the pleasure of welcoming you back on your next visit. Thank you for choosing our hotel!
Thank you for your feedback and for choosing to stay with us! We're thrilled to hear that you loved our buffet breakfast and that you found it to be a gem. Your satisfaction is our top priority, and we're delighted that we could contribute to a positive experience during your stay. We hope to have the pleasure of welcoming you back again soon. Thank you for your kind words!
The Hotel is great...staff very friendly and the environment is great for the public transport.
Venh
Stayed 4 nights in Apr 2024
Response from Guest relations on Apr 13, 2024
Thank you for your feedback and for choosing our hotel! We're glad to hear that you found our hotel great and our staff very friendly. It's wonderful to know that you enjoyed the environment, especially regarding public transport accessibility. We appreciate your comments and hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for staying with us!
We needed a place to crash before an early flight. We were pleasantly surprised by the hotel. Very colorful, service was excellent, and the food from the restaurant was outstanding. Rooms were clean and there were lots of families with children having a great time.
Janice
Stayed 1 night in Apr 2024
Response from Guest relations on Apr 13, 2024
Thank you, Janice, for your wonderful feedback! We're thrilled to hear that you were pleasantly surprised by your stay with us. It's great to know that you appreciated our colorful atmosphere, excellent service, and outstanding restaurant food. We're also glad to hear that you found the rooms clean and enjoyed seeing lots of families with children having a great time. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Thank you for choosing our hotel!
8/10 Good
LEIGH
Apr 1, 2024
Liked: Cleanliness, staff & service
LEIGH
Stayed 1 night in Mar 2024
Response from Guest relations on Apr 13, 2024
Thank you for your rating, Ove! We appreciate your feedback and are glad to hear that you had a positive experience overall. If there's anything specific we can do to improve and earn a higher rating next time, please feel free to let us know. We hope to have the opportunity to welcome you back again in the future. Thank you for choosing our hotel!
Thank you for your recommendation! We're thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back soon for another great experience. Thank you for choosing our hotel and for taking the time to share your feedback
Hidden gem great place to stay with kids.
A little difficult getting int Barcelona city centre
Mitchell
Stayed 1 night in Feb 2024
Response from Guest relations on Apr 13, 2024
Thank you for your feedback! We're delighted to hear that you found our hotel to be a hidden gem and a great place to stay with kids. We understand that the difficulty in getting into Barcelona city center may have been a challenge for you, and we apologize for any inconvenience this may have caused. Your comments are valuable to us, and we will use them to improve our services and facilities. We hope to have the opportunity to welcome you back for another enjoyable stay in the future. Thank you for choosing our hotel!
10/10 Excellent
anngerie
Feb 19, 2024
anngerie
Stayed 2 nights in Feb 2024
Response from Guest relations on Apr 13, 2024
Thank you for your perfect rating! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. We look forward to welcoming you back for another excellent stay in the future!
Dear Joelle,My name is Manuel.Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience Team
The staff are always helpful in all the parts of services.
We did enjoy staying and recommend.
We are certainly considering using the same hotel next time we visit Barcelona.
The locations is good, we hired a car, so, free parking and easy route accesses around. Not far from the airport and beaches.
Nearby there’s nice local small tapas bars, there’s a shopping centre nearby and play area for kids nearby.
Well recommended for family.
Rogerio
Stayed 7 nights in Dec 2023
Response from Manuel on Jan 19, 2024
Dear Rogerio,We very much appreciate your comments regarding your stay.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Guest Experience Team
10/10 Excellent
Albert
Jan 3, 2024
Albert
Stayed 1 night in Jan 2024
Response from Raquel on Jan 20, 2024
Estimado Albert, Mi nobmre es Raquel. Le agradezco enormemente sus comentarios en relación a su estancia en Novotel Cornellá. Es siempre un placer recibir comentarios positivos.Un saludoGuest Experience Team.
Absolutely beautiful place . Kids friendly , lots of shops around, clean and very helpful staff
Kelly
Stayed 2 nights in Dec 2023
Response from Raquel on Jan 8, 2024
Dear Kelly,My name is Raquel. I appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regardsGuest Experience Team
Best experience ever with my two 7 year old boys , Super special thanks to Manuel at the reception for he and his male colleague were ever so helpful, it was a delight to stay at the hotel. Breakfast was THE BEST. Huge variety to chose from. Highly recommend the hotel, train station is about 10 mins walk however very easy access from there to the city centre . Hotel is in a nice peaceful area. No drunken dramas in or around the hotel. Very safe for families .
Pallavi
Stayed 2 nights in Dec 2023
Response from Raquel on Jan 8, 2024
Dear Pallavi,My name is Raquel. I appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team and with Manuel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regardsGuest Experience Team
8/10 Good
Verified traveler
Traveled with family
Dec 27, 2023
Liked: Cleanliness, staff & service, room comfort
Hotel a bit worn. However breakfast is excellent
Verified traveler
Stayed 1 night in Dec 2023
Response from Diana on Dec 29, 2023
Dear Guest,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
Querida Veronica,¡Gracias por la excelente reseña de nuestro hotel! Nos alegra que haya disfrutado de su estancia y esperamos volver a verle muy pronto.Atentamente,Guest Experience Team
Dear Robert,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience Team
Querido Miguel,Gracias por la excelente reseña de nuestro hotel. Nos alegra que haya disfrutado de su estancia y esperamos volver a verle pronto.Un saludoGuest Experience Team
Querido Eric,¡Gracias por la excelente reseña de nuestro hotel! Nos alegra que haya disfrutado de su estancia y esperamos volver a verle muy pronto.Reciba un saludo ,Guest Experience Team
We love this hotel. It is located near both the airport and the train station. The rooms are spacious and clean and I love that there is a bathtub! The vibe is fun and relaxed and the food in the restaurant is quite good. The staff is helpful and friendly. This is our “go-to” airport hotel now when traveling out of Barcelona.
Julie
Stayed 1 night in Dec 2023
Response from Raquel on Jan 8, 2024
Estimada Julie, Mi nombre es Raquel. Le agradezco enormemente sus comentarios en relación a su estancia en nuestro hotel. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo.Reciba un cordial saludo.Guest Experience Team
Not to far from the airport about 20 minutes by taxi.
Takako
Response from Guest Experience Team on Nov 30, 2023
Dear Takako.My name is Virginia. First of all I would like to thank you for taking a moment to tell us about your experience at our hotel.We are glad to hear that it was a pleasant stay and that both parents and children had a good time.It is a pleasure for us to receive positive comments that motivate us to keep working every day. Thank you once again and we hope to see you again.Best regardsGuest Experience Team
Close to the airport, 10-15mins ride by taxi but it’s around 25 euro one way so keep that in mind. Other hotels nearby offer a free shuttle but we decided to stay in this one because of the amenities and how it looked. Unfortunately, while it is a very nice hotel, the restaurant closes early and there is no bar and no food anywhere in the property or around there past 10pm. The room and common areas are a bit smaller than they look in pictures, but overall it’s nice and it was good for one night. Wouldn’t recommend if it’s your first time in Barcelona since it’s far from all the attractions and the lively area of the city.
Response from Guest Experience Team on Nov 22, 2023
Estimada Elisa.Mi nombre es Virginia. En primer lugar me gustaría agradecerle que se haya tomado un momento para dejarnos una valoracion acerca de su estadia en nuestro hotel.Es un placer para nosotros recibir valoraciones positivas que nos motivan a seguir trabajando cada día. Le damos las gracias una vez más y esperamos verle de nuevo.Un cordial saludo.Guest Experience Team
Response from Guest Experience Team on Nov 22, 2023
Dear Paul.My name is Virginia. First of all I would like to thank you for taking a moment to leave us a review about your stay at our hotel.It is a pleasure for us to receive positive feedback that motivates us to continue working every day.We thank you once again and hope to see you again.Best regards.Guest Experience Team
Dear Wilmer,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Guest Experience Team
This is a very nice hotel that is clean, modern and friendly. The staff go above and beyond to be friendly and helpful. Cleaning is top notch. The metro station at Almeda is a 7 min walk away through a safe area and there are plenty of dining options nearby. Breakfast at the hotel is good value. The rooms are large and well appointed.
Richard
Stayed 2 nights in Nov 2023
Response from Raquel on Nov 16, 2023
Dear Richard, We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of all our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team
It's a nice hotel but it is not close to the underground or subway. I booked the rooms for 3 people but somehow there were 2 names in the list for each room. The first day we arrived, the front desk told us he had to charge one extra person which did not make sense to me since the rooms were for 3 people.
Charles
Stayed 4 nights in Sep 2023
Response from Raquel on Nov 16, 2023
Dear Charles,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,
Very nice stay. Hotel is overall great. Location is worse - Highway, so you cant hear anything when open window.
Swimming pool was closed - but yea, November, bu I would use it for a sport with combination with "poor" fitness.
Compare to the price I was happy and sattisfied :)
Marian
Stayed 3 nights in Nov 2023
Response from Raquel on Nov 16, 2023
Dear Marian,We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback.Best Regards
8/10 Good
Cletus
Traveled with family
Nov 9, 2023
Liked: Cleanliness, room comfort
Think twice before you make a booking.
No hot water in the shower. The shower door in room 207 cannot be closed once insde the shower cubicle. It is a terrible design.
No easy access to Metro.
Bar prices are astronomical.
Cletus
Stayed 1 night in Nov 2023
Response from Raquel on Nov 16, 2023
Dear Cletus,Thank you for taking the time to tell us about your experience at the hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Sincerely,Guest Experience Team
6/10 Okay
Arseniy
Nov 8, 2023
Arseniy
Stayed 1 night in Nov 2023
Response from Raquel on Jan 20, 2024
Dear Arseniy,My name is Raquel. Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Guest Experience Team
Our VIP room is pretty big and the condition is OK, but the floor is quite dusty.
Lap
Stayed 1 night in Nov 2023
Response from Raquel on Nov 16, 2023
Dear Lap,Thank you for taking the time to tell us about your experience at the Novotel Cornella. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Best Regards
6/10 Okay
David
Traveled with family
Nov 6, 2023
Liked: Staff & service
Disliked: Property conditions & facilities
Needs an update.
David
Stayed 1 night in Nov 2023
Response from Raquel on Nov 16, 2023
Dear David,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Guest Experience Team
10/10 Excellent
Claire
Oct 23, 2023
Claire
Stayed 1 night in Oct 2023
Response from Raquel on Nov 16, 2023
Dear Claire,Thank you for the great opinion of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Best Regards,
Staff are nice and helpful. I feel safe around the area may be because there are lots of outdoor restaurants around and people are NOT looking rough. It is just about 10 mins walk from metro station and surrounded by various restaurants and thus is convenient.
Jose Y
Stayed 2 nights in Oct 2023
Response from Guest Experience Team on Oct 20, 2023
Dear Jose.My name is Virginia. First of all I would like to thank you for taking a moment to tell us about your experience at our hotel. We are glad to know that it was a pleasant stay.It is a pleasure for us to receive such positive comments that motivate us to continue working every day to provide the best service.Thank you once again and we hope to see you again.Best regards.Guest Experience Team.
We arrived before check-in was open and the woman at the desk was accommodating and friendly. We returned a few hours later after visiting the city to check-in. The lady who checked us in was not as friendly. The hotel was clean, rooms were nice and comfortable. One small problem with the room was that the water leaked out under the shower door meaning the floor was quite wet after every shower. The only poor part of this hotel was the restaurant, the food was not great, and the staff were worse. When the waiter brought the food my wife asked for a plate for our 19-month-old son and the waiter just walked away, when he brought the next plate of food she asked him for pepper and again he walked away. The location is around 20 minutes from the city and cost us 24 euros for a taxi from the city centre to the hotel. I would stay here again but would not eat at the restaurant.
Patrick
Stayed 1 night in Oct 2023
Response from Guest Experience Team on Oct 23, 2023
Good morning My name is Blanca First of all thank you for your positive comments regarding your stay. We also take note of your comments for future improvements.We hope to see you soon Best regards
Response from Guest Experience Team on Oct 20, 2023
Dear Steve.My name is Virginia. First of all I would like to thank you for taking a moment to tell us about your experience at our hotel. We are glad to know that it was a pleasant stay.It is a pleasure for us to receive such positive comments that motivate us to continue working every day to provide the best service.Thank you once again and we hope to see you again.Best regards.Guest Experience Team.
10/10 Excellent
Jerri
Oct 13, 2023
Jerri
Stayed 1 night in Oct 2023
Response from Raquel on Nov 16, 2023
Dear Jerri,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,Guest Experience Team
broken refrigerator, phone did not work, room ac never cooled room, shower head broken , check in at arrival poor service. Would not recommend, Breakfast was nice, however there is a charge.