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Reviews of La Marisa

3 out of 5
La Marisa
16 Rue Sopite, Saint-Jean-de-Luz, Pyrenees-Atlantiques

Reviews

9.4

Exceptional

Rating 10 - Excellent. 95 out of 138 reviews" "
Rating 8 - Good. 41 out of 138 reviews" "
Rating 6 - Okay. 0 out of 138 reviews" "
Rating 4 - Poor. 2 out of 138 reviews" "
Rating 2 - Terrible. 0 out of 138 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Michèle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the boardwalk, beach and restaurants…..ideally situated….staff very helpful.
Stayed 4 nights in Apr 2024
Response from Olivier - Owner on May 3, 2024
Dear Michele,Thank you for taking time to share your experience. We are delighted to know that you had a nice stay with us and enjoyed the hotel.Best Regards,

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful boutique hotel with a very friendly staff. Everything is well thought-out (parking, etc). Super close to the beach and shopping streets.
Stayed 2 nights in Jul 2023

10/10 Excellent

Sebastià

Stayed 1 night in Jul 2023
Response from Olivier - Owner on Jul 15, 2023
Nous vous remercions pour cette excellente appréciation et espérons vous revoir prochainement.

10/10 Excellent

Ann

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was wonderful. Friendly and attentive. We could hear the ocean waves from the window but it was quiet in the evening so not bothered by late night noise from Main Street. Highly recommend this hotel for your stay.
Stayed 2 nights in Jul 2023
Response from Olivier - Owner on Jul 8, 2023
Dear Ann,We are so happy to read that you enjoyed so much your stay at La Marisa. I share your satisfaction with the whole team and thank you very much.

10/10 Excellent

Carlos

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, excellent service, pristine clean, nicely decorated with a lot of charm and perfect location.
Stayed 2 nights in Feb 2023
Response from Olivier on Feb 9, 2023
Dear Carlos, we thank you very much for sharing your opinion. We are happy to hear that you enjoyed your stay at La Marisa. Hope to welcome you again.

8/10 Good

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Olde world charm and every consideration shown to guests A warm welcome and an attentive and courteous staff Excellent location for the beach and restaurants
Stayed 7 nights in Jul 2022
Response from Olivier M. on Jul 21, 2022
Dear Joyce, thank you so much for your nice review! We hope to welcome you another time!

10/10 Excellent

miguel, helotes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Staff helpful. Room and inside very clean
Stayed 1 night in Mar 2022
Response from Olivier M. on Apr 4, 2022
Thank you so much for your so positive review!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decor (designer mix of antiques and modern facilities), location just off the beach, arranged parking..multiple entry close by, amazing breakfast served in a garden patio, helpful tour/fete/foire information from super staff and manager! We LOVED it!
Stayed 4 nights in Jun 2021
Response from Olivier M. on Jun 16, 2021
We thank you very much for your nice review. It was a pleasure to welcome you!

10/10 Excellent

Graeme

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
A really nice hotel, close to everything, but quiet at night, will definitely return if we are in saint jean de luz
Stayed 2 nights in May 2021
Response from Olivier M. on May 28, 2021
Dear Graeme, Thank you for this nice review about our hotel. We were very pleased to welcome you and hope to see you again soon!

10/10 Excellent

Cecile

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Iain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Hotel
Heading south from Brittany to southern Spain decided to stay in St Jean de Luz and chose La Marisa hotel, both choices were excellent, lovely seaside town and a lovely family run hotel with excellent hosts.
Stayed 1 night in Dec 2019
Response from Olivier on Dec 9, 2019
Dear Iain, it was a pleasure to welcome you at La Marisa for this short stay during your trip to Spain. Hope to see you on your trip back!!

4/10 Poor

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, property conditions & facilities
We arrived around 7:00 PM and the hotel was closed. The taxi driver help us to get in. We never received any indication on what to do. That was really dissapointing!
Stayed 1 night in Oct 2019
Response from Olivier Muller on Oct 30, 2019
We sincerely regret the problem you had to access the hotel. However, we informed you by email about the opening hours of the Reception and we tried to contact you on the day of your arrival by email and phone. The Reception is available 24/7 by phone to solve any problem (ring bell at the door or in the Hotel). Apart from this worry, we were happy to hear on check out that your stay was pleasant.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely courtyard and public spaces. Comfy beds. Clean.
Stayed 3 nights in Oct 2019
Response from Olivier Muller on Oct 12, 2019
Thank you for this kind review. Nice to hear you had a pleasant stay at La Marisa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really cute and super close to the beach. Our shower was tiny tiny, but everything else was excellent.
Stayed 1 night in Oct 2019
Response from Olivier Muller on Oct 12, 2019
We thank you for taking time to share your opinion about your stay at La Marisa. We are glad to know you appreciated it.

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Old spooky hotel near beach
Old hotel with poor minimal services and overpriced as near the beach. Room was tiny and everything is old dark and dusty from stairways to furniture. Bed was uncomfortable as old mattress of poor quality. Very dark room at night as lighting was inadequate. No air conditioning was big inconvenience as no air circulation when sun was hot in the afternoon and room heated up. Staff was courteous but unavailable at night reception. Safety is compromised as our cell phone was stolen from our room desk when we went out.
Stayed 2 nights in Sep 2019
Response from Olivier M. on Sep 18, 2019
Dear Mr. Hoang, We are sorry that your stay didn't reach your expectations. You booked a Comfort room which is not the larger one with no air conditioning. Mattresses are changed every 5 years and are of high quality. Reception is available 24/7 to assist you at the front desk or by phone. You didn't inform us of the problem with your stolen phone. We are sorry about that but it is impossible that it was stolen in your room: nobody could access it and security is our concern (we have video control in the hotel).

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay in St. Jean de Luz
A lovely hotel with a warm, welcoming staff. Special thanks to Frederic for excellent recommendations for activities and restaurants. The location is steps from the Grand Plage and a short stroll to the Centre Ville.
Stayed 5 nights in Sep 2019
Response from Frédéric on Sep 24, 2019
Thank you Catherine for this nice review. it was a pleasure to welcome you. Hope to see you next time!

10/10 Excellent

Verified traveler

Stayed 3 nights in Jul 2019
Response from Olivier on Jul 24, 2019
Thank you for your rating. Your opinion is important for us. Hope to see you again at La Marisa!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very quaint hotel spotless clean lovely welcome staff fantastic great location 10 out of 10 thank you
Stayed 3 nights in Jun 2019

8/10 Good

john, Portugal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay in quiet area
Good stay in quiet area.Room small but in excellent condition with comfortable bed. Very helpful friendly hosts.
Stayed 1 night in Nov 2018
Response from Olivier on Nov 21, 2018
Dear John, Thank you for your kind review. Your feedback is important to us. We hope to welcome you next time in one of our bigger rooms.

10/10 Excellent

Verified traveler

Stayed 3 nights in Sep 2018

8/10 Good

Rommy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location when visiting St. Jean de Luz.
Stayed 5 nights in Sep 2018

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Great staff, friendly service, easy walking to the sea
Stayed 2 nights in Jun 2018

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great! Staff very helpful. Very clean and comfortable.
Stayed 2 nights in May 2018

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five Wonderful Days and Nights!
This was the first trip to Saint-Jean-du-Luz for my husband and me, but we hope not our last. We loved staying at Hotel La Marisa. The hotel manager was excellent. He was there to greet us when we arrived, answer our questions, and inquire about our adventures during our stay. When we had a problem getting a cab to go to the train station on the last day, he went "above and beyond" to help us. (It would have been an easy walk if we had traveled with less luggage!) All staff members we encountered at La Marissa were pleasant, helpful, and doing their jobs well. The exterior of the hotel is classic basque-style; the interior is modern and up-to-date, with interesting decorative objects including some antiques. Our bathroom appeared to have been recently renovated in a high quality manner following principles of universal design (i.e., just about anyone, with or without mobility problems, could use it). The location of this hotel is ideal. It is a very short walk to a central location on the beach, which is on a beautiful bay in the Atlantic Ocean. We could walk everywhere in charming Saint-Jean-du-Luz and we did. My husband and I were so pleased that we found La Marissa and that a room was available for us!
Stayed 5 nights in Jul 2017

10/10 Excellent

Gayla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A true gem
I stayed here with my daughter in April 2017. This place is a gem! The location is amazing. On a little side street and not directly oceanfront but I still had a view of the ocean. The breakfast was delicious and fresh. The room was beautiful and the staff was amazing. Especially the gentleman working at the front. Silly me, I left my backpack on the train (yep, passports and all) and not only did he track it down, he went at 9pm (after his shift) to the town where they were holding it and brought it back to me that night! Talk about going out of your way! He was always smiling and just as friendly as can be. Loved this hotel. The town is just wonderful but if you have children, they are going to love the beach. There is a huge hill/dune they can roll down (I was not thrilled but my daughter was) and there was a huge inflatables area that was free (don't know if it is there all summer or not). Really great beach vacation for my daughter. The beach was very clean as well.

8/10 Good

Sabine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and cosy hotel for a quiet stay
The hotel is lovely and very tastefully decorated. The courtyard where we could take our breakfast with the other clients was comfortable and intimate. We were very well welcomed by staff who were always enquiring about our well being. Meddhi knows the area and can give great advice for leisure or practical need if needed. My only concern was the size of our room that was too small for two people for a 5 day sojourn. Also the hotel is very close to the beach, the stores and downtown.

10/10 Excellent

Mark, Anahilt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing place 20 yards from the beach
This is a gem of a hotel, nicely decorated, clean and with a cracking little courtyard. The location is amazing, 100 yards from the beach and you can hear the waves. Best thing about this hotel though is the staff - rarely have I found staff as nice or obliging. If you're going to St Jean de Luz, this is the hotel to book!

8/10 Good

Debora, Gig Harbor, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful place, friendly, great location!
It was great!!!

10/10 Excellent

Scott, Anguilla, BWI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value!
We visited Hotel La Marisa for three nights in September with friends and chose the hotel based on location and value. It definitely succeeded on both fronts! The location in St. Jean de Luz is perfect - close to the beach plus walking distance of all the main restaurants and shops in the town. Plus, since this one of the bigger towns in Pays Basque you can easily rent cars nearby, get the train, etc. While the rooms are on the smaller side (typical of many European hotels I've stayed in), they're equipped perfectly for most travelers with a comfy bed and a nice bathroom. The service was great from start to finish with a helpful check-in and a nice send-off. They were kind enough to fuel us with caffeine in the morning and have a great little library with books on the region if you're looking to explore! We would stay here again if we came back to the region!

10/10 Excellent

Robert, london,UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was great. Nothing to complain about. The only reason I gave 4/5 on service is because there is nobody at the desk from 8pm - 8am. This didn't bother me in any way and if I were going to check in later then they said they'd be there. I'd recommend La Marisa to anyone and would stay again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely.
Charming hotel, great service, unique decor, good breakfast. Everything is in perfect condition. Our room was small but cozy. The friendly and helpful staff is really the most delightful part of this hotel!

8/10 Good

Cedric, London

Liked: Cleanliness, staff & service, property conditions & facilities
In the heart of St Jean-de-Luz
Located close to the shops and restaurants and only 30 seconds from the beach, La Marisa is perfectly situated to make the most of this lovely Basque town. We chose a courtyard-facing room which ensured it was quiet, although the road outside is hardly a busy one as it is one-way. The staff were very helpful and welcoming and our 'Comfort' standard room was spacious enough.

10/10 Excellent

Michael, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Original hotel, friendly ambiance
This hotel sits in a quiet street, but is very close to the centre of St.Jean de Luz, with all the attractions in walking distance. It was exactly the right place to spend some days after doing a Pyrenean walk.

10/10 Excellent

linda, nevada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful choice in saint jean De luz
Staff was extremely helpful and accomdating. Our room was well appointed and comfortable. Would recommend to others.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic service
Lovely small hotel on a quiet street in the centre of town. Beach is practically outside the door. Rooms are on the small side but otherwise very comfortable with good beds, newly refurbished bathroom. Free wifi is fast and the service from v friendly staff is excellent. Highly recommend.

10/10 Excellent

ianamckenzie, Maidenhead

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Marisa - Little Gem in St jean de Luz
Very friendly and helpful service, excellent location for beach and centre of the village and Internet that was simple to access and fast (not often the case in French hotels).

10/10 Excellent

Robs, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, great staff
Stayed for two nights for the second time in three years. Hotel has maintained the quality and the staff is as helpful, if not more, than our first stay. The room was very comfortable and well appointed. The bathroom was great but for the soap/shampoo dispenser that is very hard to operate. Breakfast was very good, only wish we had been able to sit outside, but alas, the weather did not cooperate.

10/10 Excellent

Robs, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great location, great staff
Stayed for two nights for the second time in three years. Hotel has maintained the quality and the staff is as helpful, if not more, than our first stay. The room was very comfortable and well appointed. The bathroom was great but for the soap/shampoo dispenser that is very hard to operate. Breakfast was very good, only wish we had been able to sit outside, but alas, the weather did not cooperate.

8/10 Good

Georges, Montreal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to old down town and beaches
We enjoyed our stay

10/10 Excellent

bigred, Auckland NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
We spent three days in this delightful hotel. The service was brilliant. The room was very comfortable, and the breakfast was more than just croissant and coffee - with a home-made cake etc. The location was perfect - close to the sea and also to shops and restaurants. All the restaurants recommended by reception were outstanding.

10/10 Excellent

Steve, Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Very conveniently located - although challenging to find - extremely friendly and helpful welcome, and comfortable room. Short walking distance to the lovely old town of St Jean-de-Luz. Breakfast expensive, but good quality, and not compulsory! We would certainly happily stay at la Marisa again.

8/10 Good

Mike and Anna, Oxford

Liked: Cleanliness, staff & service
Great Experience
The location was very convenient for the beaches, town and restaurants. The hotel was compact but very well presented and maintained. The classic rooms are a little small but clean. Mehdi the manager was outstanding and nothing was too much trouble. Breakfast in the courtyard was a lovely way to start the day.
Response from Mehdi Chattahy on Apr 26, 2014
Dear Mike and Anna, We very much appreciate that you took the time to post details of your stay with us. We are delighted to hear that you found the hotel comfortable and that your stay was enjoyable. It is always lovely to receive such positive feedback from our valued guests and to know we have met their expectations. Happy reading! Kind regards, Mehdi

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to the beach and all the restaurants.
Wish we could have stayed longer in St Jean de Luz. Lovely, active town with lots of scenery, shops and good restaurants. Hotel is at a Perfect location for all the action.

8/10 Good

C. HIRSH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Perfect hotel. Very cute and charming. Staff is extremely helpful and friendly. Do ask for restaurants recommendations and they will tell you where you need to order "secret" dishes not on the menu. Staff also is very proactive in thinking what you mind need before you even ask. They do everything to make your stay enjoyable. Great location.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
France - Spain - Italy Tour
Great hotel , very poor parking arrangement & management of same.

10/10 Excellent

Gaizka

Stayed 4 nights in Dec 2023
Response from Olivier - Owner on Dec 11, 2023
Estamos encantados de que haya tenido una buena estancia en La Marisa.

10/10 Excellent

Jose

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy bien, atentos y muy cómodo y muy limpio
Stayed 1 night in Nov 2023

10/10 Excellent

Joao

Liked: Cleanliness, staff & service, property conditions & facilities
War sehr persönlich
Stayed 1 night in Nov 2023