Ratings based on 243 Verified Reviews

4.1 out of 5
84% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted Nov 10, 2016 on Hotels
Staff very friendly
5 out of 5
by A verified traveler

This traveler left a rating score only Posted Aug 23, 2016 on Hotels
5 out of 5
by Darren

great hotel

Posted Jul 19, 2016 on Hotels
great hotel great location
4 out of 5
for Everyone
by A verified traveler from b

Hotel is s building site

Posted Jul 14, 2016
The staff did not seem prepared for our arrival (there was no cot for my son) and all facilities were compromised by the building works.
3 out of 5
for Everyone
by A verified traveler from Tipperary


Posted Jul 5, 2016 on Orbitz
The hotel is under construction so be ready for lots of noise in the mornings. It is a very nice location and a very friendly hotel and we had stayed here previously so the building works didn't bother us too much
2 out of 5
by Richard from Worcestershire

Nice breakfast - shame about the refurbishment

Posted May 20, 2016 on Hotels
We chose the hotel for convenience because we were travelling up through France and needed an overnight stay where we could get an evening meal and breakfast. Unfortunately the hotel was being refurbished - though we knew this when booking we were not informed that the restaurant would be closed which we only found out when we arrived - and the bar facilities were limited. The only other restaurant in the vicinity was at the Ibis which was fine but busy when we arrived because it was taking the overflow from the Novotel. More information would have been appreciated, as we would probably have not stayed there had we known. However, the staff coped very well at breakfast time and it was surprisingly good, considering the conditions. Refurbishments are due to be finished in July - will probably be fine then.
5 out of 5
for Everyone
by A verified traveler from Toronto, Canada

Airport Hotel exceeding expectations

Posted Oct 6, 2015
Pros: The housekeeping is to a very high standard
Location: The hotel is well located, offering free shuttle service to the Biarritz airport, and easy walking distance to the bus service into Biarritz.
Although I only spent one day & night here, found it to be a professionally run, well-maintained facility. The Housekeeping is to a very high standard, the room comfortable enough that I had the best sleep here, in all of my 3-week visit to the Basque region. And I must comment on the very professional staff -- not only helpful, but in a warm, personal way.
5 out of 5
for Everyone
by A verified traveler


Posted Sep 4, 2015
Pros: Staff were pleasant
Cons: Make sure are p to standard and not hope somebody will accept inferior rooms.
Location: I used it to travel from the airport
I've marked room comfort as to start with I was give a room where the air conditioning didn't work and the alternative air condoning unit was blowing out hot air. I feel that the hotel must have known about a potential problem with keeping the room comfortable. I was given another room which was good but for a time I was worried that there wasn't another one available as the hotel apparently was fully booked. As I was unwell at the time it was something I could have done without.
5 out of 5
for Everyone
by A verified traveler from chippenham uk

The nicest and most helpful hotel staff ever!

Posted Sep 1, 2015
Pros: The lovely staff
Cons: Nothing
Location: Perfect for Biaritz and Bayonne
I can't recommend this hotel enough. Every member of staff, and I mean everyone, was so genuinely kind and helpful in our 4 day stay. The pool was superb for the kids and our room was cleaned daily. We didn't eat at the restaurant but the food looked lovely, It is 5 minutes to Biaritz and a 10 mins to Bayonne. Two really interesting places to visit with the lovely beach and chic people in biaritz to the lovely atmosphere in Bayonne. A lot of people used it as a 1 night stopover but we would happily stay there for a week. Thanks to all the staff
5 out of 5
by Samia from London

Posted Aug 31, 2015 on Hotels
The hotel was a great stop over during our road trip from Granada to Calais. The customer service was excellent.