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Reviews of Grand Eska Hotel & Suite

2.5 out of 5
Grand Eska Hotel & Suite
1 Jl. Prambanan, Batam, Kepulauan Riau

Reviews

7.4

Good

Rating 10 - Excellent. 5 out of 22 reviews" "
Rating 8 - Good. 11 out of 22 reviews" "
Rating 6 - Okay. 2 out of 22 reviews" "
Rating 4 - Poor. 2 out of 22 reviews" "
Rating 2 - Terrible. 2 out of 22 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

6.4/10

Amenities

7.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Sriram

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff who make it worth returning to
Stayed 1 night in Apr 2024

8/10 Good

Sriram

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

10/10 Excellent

Abhishek, Kuala Lumpur

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first time staying at this property and I must say that it deserves the word 'Grand'!! All the hotel staff were really professional, friendly and always smiling with full of energy all the time. I did face some challenges in communicating with some staff members due to language barrier as I noticed that only the front desk staff was good in English.... But this didn't cause me any issues since I used Google translator. Even though some were not able to understand English, but still they were very eager to help and tried to communicate well. The room that I took was very nice and comfortable but was very dark due to the dark colour scheme on walls and furniture. But it might suite to others as we all have different taste. Breakfast buffet was OK and not that fancy. I loved the 24x7 open Bar that serves most of the popular alcoholic drinks. Overall, I am glad that I stayed here and later wished that I should have stayed more. Definitely, it will be my first choice on my next trip to Batam and this time I will request for bright coloured room. Cheers!!
Stayed 1 night in Mar 2024

10/10 Excellent

Sriram

Traveled with group
Liked: Cleanliness, staff & service
A nice looking and clean hotel with friendly staff. Definitely would stay here again.

4/10 Poor

Kaith

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We book a room for 3 persons and it said multiple beds. When we checked in, we were shocked to find that there was only one king size bed for the 3 of us. I wanted to talk to the manager regarding this issue but was told the manager was not around and we were not allowed to change room. I remembered from the photo it was a big room with bathtub but the room was so small with no wardrobe, no place to walk and no place to put our luggages. It was a very small room. The room was too small for 3 persons to stay. The condition of the room was quite bad. Flooded every time we bathe, tap leaking, showers were almost dropping off and dangerous to bathe there. I highlighted these issues to the hotel but all these issues were not rectified and we were not allowed to change room. We suffered for the 5 nights there as we were all cramped up on only 1 bed. No place to walk and to hang our clothes. Not recommended and I hope Expedia can take note of such issues. If we have known that the room is so small, I would have cancelled my reservation with grand Eska and book another hotel which offers better and bigger rooms. It was quite a disappointing experience there.
Stayed 5 nights in Feb 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

Patrick

Traveled with partner
Disliked: Property conditions & facilities
The sink in the bathroom was so small with no space at all to put rinsing cup, toothbrush, toothpaste etc There wasn't enough space to put a bottle of hand wash so much so as after toileting, have to get body bath from the cubicle section to wash hands. There were only two hangers for hanging our clothing to air etc. Each time after housekeeping, they did not replace any toilet rolls too. There is no bench to put our luggage on to retrieve clothes etc. As for the lifts, the button to keep the doors open when exiting do not seem to be working well so much so that the doors closed within a minute after we were in the process of moving out of the lift. This happened multiple times already. The chair in the room also has a leg that is a bit loose which is dangerous if it falls out one day and can cause the person sitting on it to get injured. The breakfast spread is not fantastic and both the coffee and tea has a very strong smell too. The hotel lobbies and room itself also has a very strong smell when we first checked in. Eg like musty smell?
Stayed 3 nights in Feb 2024

4/10 Poor

kenny

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Bad experience as a family getaway hotel. Room dirty. Pillow smelly. Many silver fish on the wall. Room smell mouldy but the staff managed to get us new room only the next day. This causes us to have flu and headache for the rest of the days. Breakfast varieties limited. Lift seems like going to breakdown. Guess the only pleasant thing is that the staffs are polite. Overall not recommended.

6/10 Okay

Terry

Stayed 2 nights in Dec 2023

8/10 Good

Ernie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Corridors claustrophobically narrow, the room was tiny. However the main issue was the design of the toilet. Completely impractical. Long toilet with no extractor fan or ventilation. Shower stall at one end, and the only towel rack at the far end over the toilet bowl. No hooks or anything for your towel when showering. Have to walk to the other end to retrieve. The shower stall glass is also woefully inadequate. Simply too narrow to stop more than half the spray deluging the toilet floor. Staff were well trained and polite. Also offered transport to us as needed. When we checked out, their drivers were out, so they called a Grab car to the harbour for us. Very nice touch
Stayed 1 night in Dec 2023

8/10 Good

NUR SHAM

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand Eska short getaway review
Hotel is refurbished from an old hotel. Some upgrade works are still ongoing. Facilities & cleaniness can be further improve. Hotel staff are friendly & helpful 👍 Massage facilities are quite good 👍👍
View from balcony
Room view
Stayed 2 nights in Dec 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Nice spa and beddings
Good option for in-house spa services - not to be missed! Customer service is as great as always (high Indonesian standards).
Stayed 2 nights in Dec 2023

2/10 Terrible

Malva

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service
Property is situated at a location that’s not convenient for us to walk around. Rooms are fairly clean despite the property is under going renovations. Staff are all very friendly & helpful.
Stayed 2 nights in Sep 2023
Response from admin on Sep 12, 2023
Ok, thank you for your advice, sir/madam. We will fix the property placement so it doesn't interfere with the road, and thank you for staying at our hotel.

10/10 Excellent

Alyanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the aesthetic of the property, modern and stylish. Staff are very friendly and accommodating! Bed was comfy. Would stay here again :)
Stayed 2 nights in Jul 2023
Response from admin on Sep 12, 2023
Thank you for giving the best review. In the future, we will further improve our standards so that they are even better and you are more comfortable at our hotel

6/10 Okay

Martha

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Poor description in the room type.
Through hotels.com website, we booked a Standard Room with Multiple beds and selected 3 Adults for S$68.50/night. It was too good to be true. Upon check-in, the hotel front desk told us the room is 1 King size bed. I told them my booking was for 3 Adults so it is impossible for us to squeeze into 1 bed. Moreover, the room type selected was Standard Room MULTIPLE BEDS. It is common sense that when I have 3 adults in the booking, 3 beds should be assigned to me! He then told me that in that case, they have a room with 2 single bed but I need to pay S$28.14/night for the 3rd bed! My friends and I do not want to continue this argument to spoil our vacation and we accepted. I am utterly unhappy how we were "exploited".
Stayed 1 night in Jun 2023

8/10 Good

S

Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, room comfort
Arab styling hotel
Had a great stay. Very comfortable bed. Some minor maintenance issues, drain in shower slow can flood, door hard to open. Breakfast was excellent do not miss it
Stayed 1 night in Jun 2023

8/10 Good

Brian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple stay, staff is friendly
Check in was easy with Elsa assistance. The things to improve is that, door locked failed everyday, renovations was on- going so expect noises and the floor trap drain for bathing area was chocked and not rectified even after feedback on 1st day. The staff is friendly and approachable
Stayed 2 nights in May 2023

8/10 Good

Muhammad

Liked: Cleanliness, staff & service
The staffs from the frontdesk, dining and eska spa are all friendly and nice. Bear in mind this hotel is newly taken over by Eska and previously known as Swiss Belinn hotel. Its still in a refurbish state and there will be some issues..dont blame them..its normal..its new.Please give them some time to adjust. Once all ok, it will be superb hotel..room is nice..definitely will come back again. Recommended to Singaporean guest who like comfort accomodation and also local guest too. Great work Eska..2 thumbs up
Stayed 1 night in May 2023

8/10 Good

CHOOWON

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Sep 2023