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Reviews of Holiday Inn Express Bengaluru Whitefield Itpl, an IHG Hotel

3.5 out of 5
Holiday Inn Express Bengaluru Whitefield Itpl, an IHG Hotel
Plot No. 4, EPIP, Beside Harman Building, Near ITPL Back Gate, Whitefield, Bengaluru, Karnataka

Reviews

7.8

Good

Rating 10 - Excellent. 28 out of 71 reviews" "
Rating 8 - Good. 24 out of 71 reviews" "
Rating 6 - Okay. 6 out of 71 reviews" "
Rating 4 - Poor. 6 out of 71 reviews" "
Rating 2 - Terrible. 7 out of 71 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

rahul

Business traveler
Liked: Cleanliness, staff & service
Dipankar at the cafeteria helped me with a hot tea. A good attention to detail from him.
Stayed 1 night in Mar 2024

2/10 Terrible

Pradip

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

8/10 Good

Subba

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Divya Anantharaman on Oct 5, 2023
Dear Subba,Thank you for taking your time in reviewing us.We are glad to see that your recent experience with us exceeded your expectations, we look forward to welcoming you back soon.Sincerely,Divya AnantharamanGeneral Manager

8/10 Good

Gaurav

Liked: Cleanliness, staff & service, property conditions & facilities
Good for few days
Stayed 14 nights in Sep 2023
Response from Divya Anantharaman on Oct 5, 2023
Dear Gaurav,Thank you for taking your time in reviewing us.We are glad to see that your recent experience with us exceeded your expectations, we look forward to welcoming you back soon.Sincerely,Divya AnantharamanGeneral Manager

6/10 Okay

Jagan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quality of in-room dining food was bad. The food orders for dinner was made in the morning or noon and the same was re-heated and served at dinner.
Stayed 1 night in Sep 2023
Response from Divya Anantharaman on Sep 25, 2023
Dear Jagan,Thank you for sharing your experience with us, and we sincerely apologize for the disappointment you encountered during your recent in-room dining experience at our hotel.We deeply regret that the quality of the food did not meet your expectations.Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back in the future and provide you with an exceptional dining experience.Sincerely,Divya AnantharamanGeneral Manager

4/10 Poor

Sudhind

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
What was good Staff was very helpful, responsible and prompt. Things that were not good Rooms are congested and property not well kept Air conditioning seemed to have turned been off in night and lobby was stuffy/moldy through most of the day. The lift was small for the size of the property Breakfast had variation on paper. However, food quality was not good and many items were not available or hot even when one arrived timely and early for breakfast. for a Holiday Inn hotel this was one of the worst property I have ever been in. I don't this it does justice to the brand.
Response from Divya Anantharaman on Sep 20, 2023
Dear Sudhind,Thank you for taking the time to provide feedback about your recent stay at our Holiday Inn hotel. We genuinely appreciate your comments as they help us to continually improve our services and guest experiences.We're delighted to hear that you found our staff to be helpful, responsible, and prompt during your stay. Providing exceptional service is a top priority for us, and it's always encouraging to receive positive feedback about our team.However, we are genuinely sorry to hear about the issues you encountered during your stay. Your concerns about room congestion, the condition of our property, and the air conditioning are noted. We will review these aspects of our hotel to identify opportunities for improvement and make necessary adjustments to ensure a more comfortable and enjoyable stay for our guests.Regarding the breakfast experience, we apologize for the inconsistencies you encountered. We will be reviewing our breakfast offerings and quality control procedures to ensure that all items are readily available and served at the appropriate temperature. Our aim is to provide a satisfying breakfast experience for all our guests.We understand your disappointment and hope that you would consider giving us another chance in the future to demonstrate the improvements we'll make based on your valuable feedback.Thank you again for choosing to stay with us, and we appreciate your candid feedback.Warm regards,Divya AnantharamanGeneral Manager

6/10 Okay

Sai Kalyan Ram

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023
Response from Divya Anantharaman on Sep 20, 2023
Dear Sai Kalyan Ram,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Bengaluru Whitefield ITPl.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Divya AnantharamanGeneral Manager

10/10 Excellent

geeta

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

HARIGOPAL

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience
Stayed 2 nights in Jun 2023

10/10 Excellent

Aditya

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Had a pleasant stay. Rooms are small but nicely maintained.
Stayed 1 night in Jun 2023
Response from Divya Anantharaman on Jun 10, 2023
Dear Aditya,Thank you very much for taking the time to review our hotel. It gives us great pleasure in knowing that you really enjoyed your stay at the hotel.Thank you so much for your feedback and we look forward to welcoming you back.Sincerely,Divya AnantharamanGeneral Manager

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent hotel. Not too bad, not too great
It's a very standard hotel. Good for 1 or 2 day stay. Room was smaller than expected l, but overall stay was decent.
Stayed 1 night in May 2023
Response from Divya Anantharaman on May 18, 2023
Dear Guest,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your comments and are glad to hear that your overall experience was decent.We apologize if the size of the room did not meet your expectations. We strive to provide comfortable accommodations for our guests, and we understand that room size can be an important factor. We appreciate your understanding in this matter.We take your feedback seriously and will use it to continually improve our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.If there is anything else we can assist you with, please do not hesitate to let us know. We value your patronage and look forward to serving you again.Sincerely,Divya AnantharamanGeneral Manager

8/10 Good

sumita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is very conveniently located with decent rooms and service. Great value for the price.
Stayed 4 nights in Apr 2023
Response from Divya Anantharaman on Apr 30, 2023
Dear Sumita,We are glad to see that your recent experience with us was a comfortable one and we made a #compactimpact. Thank you for appreciating our True Hospitality & food and beverage offerings. We look forward to welcoming you back soon.Sincerely,Divya AnantharamanGeneral Manager

6/10 Okay

Tomoharu

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2023

2/10 Terrible

NITIN P

Business traveler, Traveled with partner
Disliked: Staff & service, property conditions & facilities
This property should be shut down it is ruining Franchise name. Staff have no knowledge and extremely rude. They canceled our booking and left us on road at middle of night. While in lobby we did see illegal work going on like staff putting cash in pocket and gave room to a sex worker. They must have done same with our booking by cancellling our booking and giving to someone else for cash. Most horrible experience being in a different country and unknown town looking for hotel at 1:00 am in morning
Stayed 3 nights in Apr 2023
Response from Divya Anantharaman on Apr 29, 2023
Dear Nitin P,We are truly sorry to hear about your recent experience at our hotel. We take all guest feedback seriously, and we're deeply concerned by the issues you've raised. We have investigated your claims thoroughly, and we take pride in maintaining high standards of service, which we did not deliver in your case. We deeply apologize for the inconvenience caused to you and your companions when your booking was canceled. We can assure you that we never cancel bookings without just cause,. The requirement to provide a Photo identity issued by the Indian Government or Passport and a Valid Visa to the country is clearly mentioned on the website.We would like to apologize for any inconvenience or distress caused to you by the illegal activities that you claim to have witnessed. We have investigated the matter and confirm that no other customer approached the front desk for check in during the time.Once again, we deeply apologize for your unpleasant experience at our hotel.We hope that you will give us the opportunity to regain your trust in our hotel, and we look forward to hearing from you soon.Sincerely,Divya AnantharamanGeneral Manager

8/10 Good

sumita

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was sparse but very clean and the location was great. It was 10 min from the office which is a miracle in Bangalore! The breakfast was good too.
Stayed 2 nights in Apr 2023
Response from Divya Anantharaman on Apr 22, 2023
Dear Sumita,We are glad to see that your recent experience with us was a comfortable one and we made a #compactimpact. Thank you for appreciating our True Hospitality & food and beverage offerings. We look forward to welcoming you back soon.Sincerely,Divya AnantharamanGeneral Manager

4/10 Poor

Varun

Business traveler
Disliked: Amenities, property conditions & facilities
Rooms are very Small . Breakfast Buffet is Pathetic. Does not sync with Holiday Inn global theme.
Stayed 2 nights in Apr 2023
Response from Divya Anantharaman on Apr 17, 2023
Dear Varun,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Bengaluru Whitefield ITPl.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Divya AnantharamanGeneral Manager

8/10 Good

Sakthidasan

Stayed 1 night in Mar 2023
Response from Divya Anantharaman on Apr 29, 2023
Dear Sakthidasan,Thank you very much for taking the time to review our hotel. It gives us great pleasure in knowing that you really enjoyed your stay at the hotel.Thank you so much for your feedback and we look forward to welcoming you back.Sincerely,Divya Anantharamangeneral manager

8/10 Good

Sakthidasan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent place to stay with easy access to ITPL.
Stayed 2 nights in Mar 2023
Response from Divya Anantharaman on Apr 7, 2023
Dear Sakthidasan,Thank you very much for taking the time to review our hotel. It gives us great pleasure in knowing that you really enjoyed your stay at the hotel.Thank you so much for your feedback and we look forward to welcoming you back.Sincerely,Divya anantharamanGeneral Manager

10/10 Excellent

Hari

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2023
Response from Divya Anantharaman on Apr 5, 2023
Dear Hari,Thank you for sharing your perfect rating and feedback on this platform.We sincerely hope that you had a comfortable stay with us.We look forward to welcoming you back in the near future.Sincerely,Divya AnantharamanGeneral Manager

8/10 Good

Shailaja

Business traveler
Disliked: Amenities
Warm staff, clean business hotel.
Stayed 5 nights in Mar 2023
Response from Divya Anantharaman on Apr 5, 2023
Dear Shailaja,Thank you very much for taking the time to review our hotel. It gives us great pleasure in knowing that you really enjoyed your stay at the hotel.Thank you so much for your feedback and we look forward to welcoming you back.Sincerely,Divya AnantharamanGeneral Manager

8/10 Good

Sravani

Stayed 2 nights in Mar 2023
Response from Divya Anantharaman on Apr 5, 2023
Dear Sravani,Thank you very much for taking the time to review our hotel. It gives us great pleasure in knowing that you really enjoyed your stay at the hotel.Thank you so much for your feedback and we look forward to welcoming you back.Sincerely,Divya AnantharamanGeneral Manager

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Holiday Inn Bangalore - could be a 2.5* hotel
Decent hotel at a good location. Comfortable stay for 1 person only. The taps, bathroom etc look very aged and the cleanlinesss of the toilet and the bathrooms can be better. Considering these, the property rate is on the higher side . Breakfast is okayish .. with abt 3-4 items in the buffet spread
Stayed 3 nights in Mar 2023
Response from Divya Anantharaman on Apr 5, 2023
Dear Guest,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Bengaluru Whitefield ITPl.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Divya AnantharamanGeneral Manager

10/10 Excellent

Balraj

Stayed 1 night in Mar 2023
Response from Divya Anantharaman on Apr 5, 2023
Dear Balraj,Thank you for sharing your perfect rating and feedback on this platform.We sincerely hope that you had a comfortable stay with us.We look forward to welcoming you back in the near future.Sincerely,Divya Anantharaman

4/10 Poor

SHARATH

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a standard room for our parents ,expecting a best service from previous experience with Holiday inn abroad. Unfortunately we were shocked to see there were not even storage space for luggage and no room for the people to walk .Please try to value money for what we are paying you.Really terrible experience.Too congested and won't recommend to anyone.
Response from Divya Anantharaman on Apr 5, 2023
Dear Sharath,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Bengaluru Whitefield ITPl.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely,Divya AnantharamanGeneral Manager

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, room comfort
Many of the little things require repair like there tv remote, window blinds, side table etc but the big stuff works and in good shape
Stayed 7 nights in Jan 2023

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Good experience overall
Cleanliness was not upto the mark (for a Holiday Inn). Food and service was good.
Stayed 2 nights in Dec 2022

8/10 Good

Saravanan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

4/10 Poor

Mayur

Business traveler
Liked: Cleanliness
Breakfast was not upto standard plus it did not met with expectations.
Stayed 2 nights in Nov 2022

4/10 Poor

Yaseen

Traveled with group
Disliked: Amenities, property conditions & facilities
The hotel rooms are very small and have many issues. The toilets flush were not working. It was nothing like the holiday Inn
Stayed 1 night in Nov 2022

8/10 Good

Mohammad

Stayed 1 night in Nov 2022

10/10 Excellent

Milind

Stayed 1 night in Oct 2022

2/10 Terrible

Gaurav

Traveled with partner, Traveled with family
Disliked: Amenities, property conditions & facilities
We, a couple, stayed there for three nights in July 2022 as we were relocating to Bangalore. We were disappointed as soon as we entered the room. It was so cramped that I was not able to stretch my hand if we got down from bed, they can even give good competition to Hong Kong, Japan cube homes. Staff was courteous and made genuine attempts to serve the guests. The breakfast menu was almost the same for each day, hardly one or two dishes were changed each day. It was also small spread and was more suitable for guests accustomed to Indian (south) dishes. I had booked the stay going by the brand name, given it is an international chain and close to my office. We had transferred here from a local hotel chain( Zip by Spree, AECS layout) of which the 2 day stay was part of my airline booking. They had offered us a huge executive room and good breakfast too, almost half the price. This also made our disappointment feel bigger. We later shifted to another ITC hotel. In conclusion, suggest checking other options nearby. Consider this if you are a solo business traveler looking to stay at a nearby office for not more than a couple of nights and will head to a hotel after a long work day to rest at night. Pros: 1. Near to ITPL, EPIP office area. 2. Good restaurants, cafes and bars in two nearby malls within walking distance.
Stayed 3 nights in Jul 2022

4/10 Poor

sudhir singh

Business traveler
Liked: Cleanliness
Room size is very small, services below mark
Stayed 2 nights in Apr 2022

2/10 Terrible

Praveen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Experience
Think well before u book in such hotels the worst ever experience i had in last so many years ,the room is too small washroom if u get in then u need some to pull you out of it cant even move ur hands in shower such a horrible property and they charge u so high prices for match box size room , it is suprising to see hotels .com promote this kind of hotels
Stayed 4 nights in Apr 2022

10/10 Excellent

Sashidhara Puneethkumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021
Response from Divya Anantharaman on Oct 25, 2021
Dear Sashidhara, Thank you for choosing to stay with Holiday Inn Express Bengaluru Whitefield ITPL, and for your kind review. We appreciate your recommendation and look forward to welcoming you again soon to Holiday Inn Express Bengaluru Whitefield ITPL Warm Regards, Divya Anantharaman General Manager

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable business hotel. Very good service.
The staff were very cordial and very helpful. We had left behind a charger and when contacted after our departure, the hotel staff promptly traced it and dispatched the same to our local address. Mr Nithin Kothari was particularly helpful so was their Lost and Found team. The hotel is suited for short business visits. The rooms compact. Due to pandemic, the food options were limited.
Stayed 1 night in Jul 2021

10/10 Excellent

Srikesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay
It was a comfortable stay, the staff was welcoming , special mention to Nithin from the reception. I’m looking forward to recommend it to my friends.
Stayed 2 nights in Jun 2021
Response from Ridhima Nair on Jun 14, 2021
Dear Srikesh, At the outset, I would like to thank you for choosing Holiday Inn Express Bengaluru Whitefield ITPL for your most recent stay! I'm pleased to learn that you had a comfortable stay with us and that you experienced True Hospitality during your stay. Thank you for your appreciation of the hotel team and special mention of Nitin. I have passed on your commendations and he is delighted to learn of the same. My team and I look forward to welcome you back on your next visit to Bengaluru. Regards, Ridhima Nair General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2020

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2020
Response from Shubhamoy on Sep 14, 2020
Dear Anonymous, Greetings from Holiday Inn Express Bengaluru Whitefield ITPL! Thank you for taking time out to share your candid feedback, we are delighted to know that you enjoyed your stay with us. We look forward to welcome you soon at Holiday Inn Express Bengaluru Whitefield ITPL. Regards, Shubhamoy Banerjee General Manager

8/10 Good

kishore

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2020
Response from Shubhamoy on Sep 14, 2020
Dear Kishore, Greetings from Holiday Inn Express Bengaluru Whitefield ITPL! Thank you for taking time out to share your candid feedback, we are delighted to know that you enjoyed your stay with us. We look forward to welcome you soon at Holiday Inn Express Bengaluru Whitefield ITPL. Regards, Shubhamoy Banerjee General Manager

10/10 Excellent

Joel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great one nighter!
It was a very quick trip, but the hotel was very accommodating. The room was small, but perfect for a night sleep. The breakfast was amazing and the staff was very helpful, even on the day of Holi. The airport shuttle waited for us for an hour past are arrival time, even at 2am. He was great!
Stayed 1 night in Mar 2020
Response from Shubhamoy Banerjee on Mar 26, 2020
Dear Joel, Greetings of the day from Holiday Inn Express Bengaluru Whitefield ITPL! We are really glad you have enjoyed your stay with us. We at Holiday Inn Express do cherish serving our dear patrons and strive to go beyond their expectations always. We once again thank you for your stay with us and look forward to serving you soon again at Holiday Inn Express Bengaluru Whitefield ITPL. Thank you for choosing us. Warm regards Shubhamoy Banerjee General Manager

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020
Response from Nitin Kothari on Feb 14, 2020
Dear Guest, thank you for taking the time to tell us about your experience and giving a good rating to Holiday Inn Express Bengaluru Whitefield Itpl. We are delighted to know that you are happy with your stay and we truly appreciate your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Ofir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2020
Response from Nitin Kothari on Feb 12, 2020
Thank you for taking the time to tell us about your experience and giving a good rating to Holiday Inn Express BENGALURU WHITEFIELD ITPL. We are delighted to know that you are happy with your stay and we truly appreciate your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing Holiday Inn Express

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020
Response from Nitin Kothari on Feb 5, 2020
Dear Guest, Greetings from Holiday INN Express Whitefield ! Thank you for your kind feedback. We are delighted that you enjoyed your stay and our facilities. It is our fantastic team that is always eager to go beyond the extra mile to ensure wonderful experiences for our patrons such as you. Our entire team are very glad to be able to serve you well during your stay and make your stay a memorable one. We at Holiday inn Express do cherish serving our dear patrons and strive to go beyond their expectations always. We would like to welcome you with your family and friends to stay with us when you visit Bangalore ITPL next.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2020
Response from Nitin Kothari on Jan 30, 2020
Dear Guest, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Bengaluru Whitefield Itpl. I would like to start by apologising to you for not meeting your expectations. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception and do let us know what else we can do to give better and improve your stay experience with us for your next visit. Again, thank you for sharing your comments

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good value for money. Staff were very efficient and helpful. Breakfast at the hotel was great. That makes my days in Bangalore a lot easier. The room is comfortable but a bit small for 2 people. But that can be overlooked with quality service.
Stayed 3 nights in Jan 2020
Response from Nitin Kothari on Feb 3, 2020
We are delighted to know that you are happy with your stay and we truly appreciate your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience.

10/10 Excellent

Arun

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Nitin Kothari on Jan 27, 2020
Dear Arun, Thank you for taking the time to tell us about your experience at Holiday Inn Express BENGALURU WHITEFIELD ITPL. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. Thanks & Regards

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Small, clean, spartan.
Stayed 1 night in Jan 2020
Response from Nitin Kothari on Jan 22, 2020
Dear Mr. Matthew, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express BENGALURU WHITEFIELD ITPL. I would like to start by apology to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comment

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean hotel, comfortable stay even though rooms are really small
Stayed 3 nights in Jan 2020
Response from Sandip SATANGE on Jan 14, 2020
Dear Guest, Thank you for taking the time to tell us about your experience at Holiday Inn Express BENGALURU WHITEFIELD ITPL. we are delighted to know that you are happy with your stay and we truly appreciate your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you. Best Regards, Sandip SATANGE Express Assistant Manager Holiday Inn Express Whitefield ITPL

10/10 Excellent

Sambasivam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Sandip SATANGE on Jan 6, 2020
Dear Sambasivam, Thank you for taking the time to tell us about your experience at Holiday Inn Express BENGALURU WHITEFIELD ITPL. we are delighted to know that you are happy with your stay and we truly appreciate your feedback. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, Best Regards, Sandip SATANGE Express Assistant Manager Holiday Inn Express Whitefield ITPL