Dear David,Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.We're delighted to hear that you found our staff lovely and our rooms clean to your satisfaction. Our team strives to provide exceptional service and maintain the highest standards of cleanliness, and it's rewarding to know that we met your expectations in these areas. We appreciate your positive feedback on the quiet location, offering a respite from the bustling town center and beach area. Regarding the shuttle service, we aim to offer convenient transportation options within the operational hours, and we're sorry to hear that the schedule did not fully align with your needs after late evenings in town.We look forward to welcoming you back again for an improved experience. With kindest regards,General Manager

Dear John, Thank you for your review.We're delighted to hear that you found value in your stay and enjoyed the food offerings. It's also great to know that our housekeeping team's dedication to maintaining clean rooms daily added to the comfort of your visit. We appreciate your acknowledgment of our hotel's condition and the service provided by our team.While we note your mention of the taxi fare to the new town, we're glad this did not detract from your overall positive experience.We look forward to welcoming you back in the future.Kind regards,General Manager

Estimado Robert,Le damos las gracias por su excelente valoración.Su reseña nos da idea de que pudo disfrutar de una estancia correcta y agradable en nuestras instalaciones. Gracias por elegirnos y por su tiempo a la hora de compartir sus sensaciones.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,General Manager

Dear Jeanette,Thank you for your feedback,We're glad that our shuttle service was convenient during the festive season, though we understand the schedule may have varied slightly due to the time of year. We are sorry if our hotel's location on an elevated site caused any inconvenience; we aim to provide clear information about our facilities and location to all guests before their stay. We regret to hear about the disturbances you encountered and take your feedback seriously as we continually strive to improve our guest experience. Our hotel is committed to offering a restful environment and we're reviewing our processes to better manage noise control. While we offer a range of amenities, we note your concerns regarding room service and in-room facilities. We always encourage guests to reach out to our team for any assistance or clarification on services available.We hope to have the opportunity to welcome you for a more memorable stay in future.Wishing you a Happy New Year!General Manager

Dear Ann, Thank you for this review about your stay with us at Hotel Benidorm East by Pierre & Vacances.We are very pleased to know that you enjoyed your overall stay, and we appreciate your mention of our team's professional service. Regarding breakfast, we'd like to know what we could do to make this more enjoyable for you on your next visit. Please don't hesitate to share any suggestions about items you would like to see.We look forward to seeing you again in the future. Kindest regards,General Manager

Estimado David,Le damos las gracias por su excelente valoración.Estamos muy contentos de recibir sus magníficos comentarios y de que su estancia haya sido muy cómoda, pudiendo disfrutar de todos los servicios que ofrecemos a nuestros huéspedes.Le enviamos un saludo muy cordial, esperando su pronto regreso.Atentamente,General Manager

Dear Fanta,We would like to thank you for this kind feedback about your experience at Hotel Benidorm East by Pierre & Vacances.We are thrilled to hear that you found the room cleanliness, hotel condition, and service to be exceptional. Our dedicated housekeeping team works diligently to maintain a clean and comfortable environment for our guests, and our bilingual staff is always ready to provide top-notch service in multiple languages.We appreciate your kind words and are glad that our efforts contributed to your enjoyable stay. We continuously strive to provide a memorable experience for all our guests, and your feedback is a testament to our success.We look forward to seeing you again on your next stay.Best wishes,General Manager

Dear Andrew,Thank you for this great feedback about your recent stay at Hotel Benidorm East by Pierre & Vacances.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on future occasions. Best wishes,General Manager

Dear Craig,Thank you for this great feedback about your recent stay at Hotel Benidorm East by Pierre & Vacances.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We look forward to welcoming you back on future occasions. Best wishes,General Manager

Dear Grahame,Thank you for this review about your recent stay.Unfortunately it seems that we did not meet all of your expectations. Could you please let us know exactly what you found unsatisfactory? We always welcome our guests' feedback and suggestions for improvement.We hope you will consider staying with us again in the future. Best regards,General Manager

Dear Pauline,We would like to thank you for this kind feedback about your experience at Hotel Benidorm East by Pierre & Vacances.We are delighted to hear that you appreciated the cleanliness of your room and the level of service provided by our staff. Our housekeeping team works diligently to maintain a high standard of cleanliness for our guests' comfort.We understand that the distance to the shops and beach may have been inconvenient for you. We do offer a complimentary shuttle service for our guests to help make their stay more enjoyable. We hope this will make your next visit more convenient and enjoyable.We look forward to welcoming you back in the future.Kind regards,General Manager

Dear Paul,Thank you for taking the time to provide your feedback.We are delighted to hear that you enjoyed the variety of local dishes at our restaurant and found our staff to be helpful and polite. Our team is committed to providing excellent service, and it is always rewarding to receive positive feedback. We also appreciate your understanding regarding the noise levels at the property. Our 24-hour security team is always on hand to address any concerns and ensure the comfort of our guests.We apologize for any inconvenience caused by the noise during your stay, and we will continue to work on improving the overall guest experience. Your satisfaction is our top priority, and we are glad that this did not detract from your overall enjoyment of your stay.We hope to have the opportunity of welcoming you back in the future. Best regards,General Manager

Dear Ian,Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.We do our best to ensure that guests feel welcome, and it is very rewarding to know that you appreciated the high standards we strive to uphold.We do have varying categories of rooms with different views. Please let us know your preferences on your next visit, we are always happy to help with room selection.We hope to have the opportunity of welcoming you back in the future. Best regards,General Manager

Dear Francis,Thank you for this great feedback about your recent stay at Hotel Benidorm East by Pierre & Vacances.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back on future occasions. Best wishes,General Manager

Dear Melody, Thank you for this feedback about your recent stay at Hotel Benidorm East by Pierre & Vacances.We appreciate your positive feedback on our hotel's amenities. However, we understand that you would have preferred tea and coffee making facilities in the room. We will take your suggestion into consideration for future improvements. Regarding the safety deposit boxes, we apologize for any inconvenience you may have experienced. Our front desk staff is always available to assist with any issues related to the safety deposit boxes.We look forward to seeing you again in the future. Kindest regards,General Manager

Dear Jamie,Thank you for taking the time to share your feedback.We appreciate your feedback and would like to address your concerns. We apologize for the noise disturbance you experienced during your stay. We understand how important a good night's sleep is and we are sorry for any inconvenience this may have caused. Regarding the bus service, we do offer a free shuttle for our guests' convenience. It is unfortunate that you were not able to make use of this service during your stay.We hope to see you in the future. Kind regards,

Dear Julie,We would like to thank you for this kind feedback about your experience at Hotel Benidorm East by Pierre & Vacances.We're glad that you had a pleasant stay and that it lived up to your expectations.It's great to know we were able to help start your day off on the right foot with the wide selection of fresh and tasty options on our breakfast buffet.We look forward to welcoming you back. Best regards,General Manager

Dear John,Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.We are delighted to hear that you enjoyed the atmosphere, pool, and our attentive staff. It's great to know that our courtesy bus was useful during your stay. We strive to provide a comfortable and enjoyable experience for all our guests.We understand that the taxi fares to the city center were an unexpected expense for you. Please note that our parking facility is available for guests who prefer to bring their own vehicle, and we offer nearly 200 parking spaces for your convenience. We apologize for any inconvenience this may have caused and appreciate your understanding.We hope to have the opportunity of welcoming you back in the future. Best regards,General Manager

Dear Gary,Thank you for taking the time to review your stay.We are truly sorry to hear about the issues you faced with the air conditioning. Our hotel does offer air conditioning in all rooms, and we understand how important it is for our guests to have a comfortable stay. We apologize for the inconvenience caused and will look into this matter to ensure it does not happen again. Just remenber you during the night temperature is 22 degrees, 28 is during the day .We are also disappointed to hear about the service you received from our staff. Our team is bilingual and trained to provide excellent customer service, so it is concerning to hear that this was not your experience. We will address this issue with our team to ensure better communication and assistance for our guests in the future.We hope you will give us another chance to provide you with a better experience in the future. Kind regards,General Manager

Dear Chris,Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.We are sorry to know that you felt our high standards were not upheld on this occasion. We urge guests to share any concerns they have at the time so that we may deal with the matter. Nonetheless, we have passed this information to the head of housekeeping for review and action.We hope to have the opportunity of welcoming you back in the future. Best regards,General Manager

Dear Istvan,Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.We are delighted to hear that you found our hotel clean and well-equipped, and that our service met your expectations. We appreciate your kind words and are glad that our efforts to maintain a high standard of cleanliness and service were noticed.We understand that the distance to the beach may have been a concern for you, but we are happy to provide complimentary transportation to the beach for our guests' convenience. We hope this service helped make your stay more enjoyable and comfortable.We hope to have the opportunity of welcoming you back in the future. Best regards,General Manager

Dear Thomas,Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.We understand that the hill leading to our hotel may have caused some inconvenience during your stay. We apologize for any discomfort this may have caused you. Our location offers a unique view and a peaceful atmosphere, which many of our guests appreciate. For future visits, we recommend using a taxi or a ridesharing service to avoid the uphill walk.We hope to have the opportunity of welcoming you back in the future. Best regards,General Manager

Dear Tracy,Thank you for taking the time to share your feedback,We are disappointed to hear about the issues you encountered in your room. We take cleanliness and maintenance very seriously, and we apologize for any inconvenience this may have caused you. Our housekeeping team works diligently to ensure that all rooms are up to our high standards, and we will address your concerns with them to prevent similar situations in the future. As for the hallway smelling of smoke, we would like to remind you that our rooms are non-smoking, and we encourage guests to respect this policy for the comfort of all our guests. If you ever experience any issues during your stay, please do not hesitate to contact our 24-hour front desk, as our staff is always ready to assist and find a solution to ensure your satisfaction.We look forward to welcoming you back. Best wishes,

Dear Guest,Thank you for taking the time to share your feedback with us.We do carry out maintenance whenever necessary to keep our rooms up to date, however, we have noted your comment and will be considering it.We hope we can provide you with an improved stay in the future.Kind regards,General Manager

Dear Lisa,thank you for taking the time to share your experience with us.We are sorry to hear that you found the bed to be too small and the noise level to be an issue during your stay. Our hotel offers different room sizes and views, which might provide a more comfortable experience for your preferences. Additionally, our location in eastern Benidorm is surrounded by mountains and is situated in a quieter area, but we understand that noise levels can vary depending on various factors.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,General Manager

Dear Maria,Thank you for taking the time to share your positive experience at our hotel.We are thrilled to hear that you had a great stay and especially enjoyed the pool and your comfortable room. Our hotel takes pride in offering modern and comfortable accommodation, as well as a variety of amenities such as our indoor and outdoor swimming pools.We’re also pleased to know you appreciated the lovely views we are lucky to have.We look forward to welcoming you back for another memorable visit.Warm regards,General Manager

Dear Mark,Thank you for sharing your feedback.We are glad to hear that you had a good stay. Our team works hard to maintain a high standard of cleanliness and comfort for our guests.We apologize for the inconvenience you and some of your group members experienced with the electrical power in your rooms. We appreciate you bringing this issue to our front desk's attention, and we assure you that our maintenance team is always working to resolve any issues as quickly as possible. We hope that this did not detract too much from your overall stay and that you were able to enjoy the many amenities and activities our hotel offers.We hope to have the opportunity to welcome you back in the future for an even better experience. Best regards,General Manager

Dear Angela,Thank you for taking the time to share your wonderful experience at our hotel!We are thrilled to hear that you found our team helpful and friendly and that you enjoyed the cleanliness and comfort of your room. It's great to know that the daily cleaning service and the in-room fridge were appreciated during your stay.It's lovely to read that you would choose to stay with us again, and we hope to have the opportunity to welcome you back in the future.Thank you once again for your kind words, and we look forward to seeing you on your next visit to Benidorm.Best regards,General Manager

Dear Tom,Thank you for this great feedback about your recent stay at Hotel Benidorm East by Pierre & Vacances.We are pleased that we were able to meet your expectations.We look forward to welcoming you back on future occasions. Best wishes,General Manager

Dear Carol,Thank you for taking the time to share your experience with us.We are glad to hear that you found the room cleanliness to be satisfactory. Our team works hard to maintain a high standard of cleanliness in all our rooms.We apologize for the inconvenience you experienced during check-in. Our front desk staff is usually very attentive, and we will address this issue to ensure a smoother check-in process for our guests in the future. Regarding the lack of information in the room, we appreciate your feedback and will work on improving this aspect. For future reference, our multilingual staff at the 24-hour front desk is always available to assist with any questions or concerns. We understand your disappointment with the absence of tea/coffee making facilities, a safe, and extra pillows in the room. While we do not provide a pillow menu, our front desk can assist with additional pillows upon request. As for the safe, we have many available in reception, please do not hesitate to inform our team if you require a space. Nevertheless, we will take your feedback into consideration with each relevant department for future improvements.We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,General Manager

Dear Neil,Thank you for sharing your opinion after your recent stay at Hotel Benidorm East by Pierre & Vacances.We are very grateful that you chose to stay with us to celebrate a special occasion and are happy you had an enjoyable experience.Please accept our apologies, however, for not having sufficient Magners during your visit and rest assured we have addressed your feedback with our team.Nevertheless, we are pleased you enjoyed the tranquillity of our hotel, surrounded by mountains, and found it an ideal place to relax.We hope to have the opportunity of welcoming you back in the future. Best regards,General Manager

Dear Phillip,Thank you for taking the time to provide your feedback.It is good to hear that our location was ideal for you and that you had an enjoyable stay. We regret that you felt the service provided by our reception team did not entirely meet our high standards. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review.Rest assured we have noted your feedback regarding the lift.We hope to have the opportunity of welcoming you back in the future. Best regards,General Manager

Dear Valerie,Thank you for taking the time to share your feedback,We are very sorry to hear that you felt our service fell below the standards expected of us. Please accept our sincere apologies, we can assure you that your comments will be shared with our team for review.We also regret that our buffet breakfast was not to your liking and welcome any suggestions on how we can improve our offering.We hope you will allow us the opportunity to welcome you back again in the future for an improved experience. Kind regards,General Manager

Dear Ruth,Thanks for your high rating of our hotel.We are glad your stay was perfect.Again, thank you very much.We look forward to welcoming you back. Best regards,General Manager

Dear Heather,Thank you for this feedback about your recent stay at Hotel Benidorm East by Pierre & Vacances.We are very glad that you had a pleasant experience with us and we appreciate your comments about our team who will be very pleased to learn of the impact they had on your experience.We are also happy to hear that you appreciated our parking facility and tasty breakfast.We look forward to seeing you again in the future. Kindest regards,General Manager

Dear Jamie,Thanks for this great rating!We are very pleased you had a perfect stay.Again, thank you very much.We look forward to welcoming you back. Best regards,General Manager

Dear Keith,Thank you for taking the time to provide your feedback.We are very glad that you had an excellent stay with us. We also appreciate your comment about our team who will be very pleased to learn of the impact they had on your experience.Moreover, it is rewarding to know we were able to deliver a memorable dining experience.We hope to have the opportunity of welcoming you back in the future. Best regards,General Manager

Dear Guest,Thank you for your kind review.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back. Best wishes,General Manager

Dear Guest,Thank you for this review about your stay with us at the Hotel El Puerto by Pierre & Vacances.We do try to ensure that our guests have the best experience possible with us and so it is truly rewarding to receive such positive feedback. I will be sure to let our team members know how much of an impact they made on your experience. Rest assured that we have noted your comments in regards to the breakfast area and will certainly be taking your feedback into consideration.We hope to have the opportunity of welcoming you back in the future. Best regards,General Manager

Dear Vicky, Thank you for this feedback about your recent stay at Hotel Benidorm East by Pierre & Vacances. It is a pleasure to know that everything met your expectations and that you enjoyed our pool facilities. Thank you for your kind mention of our team's courteous service. However, please accept our apologies for any extra waiting time; this can occasionally occur during peak times when we are fully booked. We are also sorry that our location didn't meet all your expectations, however, we appreciate your kind comment about our free shuttle service for easy access to the beach. We look forward to seeing you again in the future. Kindest regards, General Manager

Dear Jade, Thank you for this review about your stay with us at Hotel Benidorm East by Pierre & Vacances. We are thrilled that you had such a pleasant stay with us. Your kind mention of our team's excellent service and the quality of your dining experience is appreciated. We try to ensure that each and every guest has a memorable experience. We apologise that the high standards we set ourselves were not met. We regret you did not make us aware of these issues at the time so that we may have taken immediate corrective action. We look forward to seeing you again in the future. Kindest regards, General Manager