“If you are looking for a nice room this is the place. But if you are expecting some basic service and hospitality (according to the price) forget it. Reception is mostly closed. And there was no one to attend for check-out. It was a mess and got treated very unprofessionally. We were scolded on WhatsApp for wanting to leave our luggage for a couple of hours before flying off.”
“If you are looking for a nice room this is the place. But if you are expecting some basic service and hospitality (according to the price) forget it. Reception is mostly closed. And there was no one to attend for check-out. It was a mess and got treated very unprofessionally. We were scolded on WhatsApp for wanting to leave our luggage for a couple of hours before flying off.”
“3rd trip to the Serawa. Excellent small hotel with amazing staff. Joanna on reception is an asset to any business and is very very helpful. And Vania and Carmen made every breakfast fun and friendly. All of the guys in the kitchen help make what I can only say is my favourite breakfast. The gardeners are also very friendly and have done a fantastic job. The pool area does need some attention. New sunloungers and a bit of money spent on the poolside itself”
“3rd trip to the Serawa. Excellent small hotel with amazing staff. Joanna on reception is an asset to any business and is very very helpful. And Vania and Carmen made every breakfast fun and friendly. All of the guys in the kitchen help make what I can only say is my favourite breakfast. The gardeners are also very friendly and have done a fantastic job. The pool area does need some attention. New sunloungers and a bit of money spent on the poolside itself”
“Great setting, lovely hotel, lovely pools & the included entry into the two theme parks was excellent.
It was a busy weekend & feel the staff were overwhelmed at times, also apart from one or two members of staff, the rest of the staff always looked after, served etc etc the Spanish guests first & foremost, which was frustrating as we are Scottish but after living in Spain for 21 years & speaking Spanish was very frustrating.
My wife suffered an injury due to water leaking into the floor……
“Great setting, lovely hotel, lovely pools & the included entry into the two theme parks was excellent.
It was a busy weekend & feel the staff were overwhelmed at times, also apart from one or two members of staff, the rest of the staff always looked after, served etc etc the Spanish guests first & foremost, which was frustrating as we are Scottish but after living in Spain for 21 years & speaking Spanish was very frustrating.
My wife suffered an injury due to water leaking into the floor……
“The service (Stephanie and others) was outstanding! They made us feel welcome from the moments we walked in the door. The welcome glass of cava was a lovely surprise. We sat on the rooftop terrace one afternoon and felt quite spoiled when the delivered wine to us even though we were quite happy to carry it ourselves. We felt quite spoiled! The room was clean and lovely and the bed and pillows were extremely comfy. We will definitely return next year. A wonderful time in Altea!
”
“The service (Stephanie and others) was outstanding! They made us feel welcome from the moments we walked in the door. The welcome glass of cava was a lovely surprise. We sat on the rooftop terrace one afternoon and felt quite spoiled when the delivered wine to us even though we were quite happy to carry it ourselves. We felt quite spoiled! The room was clean and lovely and the bed and pillows were extremely comfy. We will definitely return next year. A wonderful time in Altea!
”
“Such a great find. A stylish boutique hotel in Denia old town close to restaurants and bars and a short walk to the castle, port and beach. The hotel is furnished with art and elegant furniture. Everywhere was clean and the staff were very helpful. It also has a relaxing shaded inner courtyard. Our room was specious and had a small balcony. We had the continental breakfast for €12 each. You get juice & coffee, croissant & jams and a warm bread roll. You can then help yourself to chilled chopped……
“Such a great find. A stylish boutique hotel in Denia old town close to restaurants and bars and a short walk to the castle, port and beach. The hotel is furnished with art and elegant furniture. Everywhere was clean and the staff were very helpful. It also has a relaxing shaded inner courtyard. Our room was specious and had a small balcony. We had the continental breakfast for €12 each. You get juice & coffee, croissant & jams and a warm bread roll. You can then help yourself to chilled chopped……
“Sehr schöne, weitläufige grosse Hotel-Anlage mit Hotelteil und 500m vom Haupthaus entfernt der Bungalow-Appartmentteil "Villas". Sehr schlne gut ausgestattete Villen unterschiedlicher Grösse zum Teil mit eigenem Swimmingpool ansonsten mehrere Gemeinschaftspools. Transfer zum Hotel mit Kleinbus oder Fussweg für die Fittness und Sportlichen ( kann man joggen). Selbstversorgung im Appartment möglich da voll ausgestattete Küche ansonsten Frühstück im Hotel möglich. Leider ist die Anlage weit weg……
“Sehr schöne, weitläufige grosse Hotel-Anlage mit Hotelteil und 500m vom Haupthaus entfernt der Bungalow-Appartmentteil "Villas". Sehr schlne gut ausgestattete Villen unterschiedlicher Grösse zum Teil mit eigenem Swimmingpool ansonsten mehrere Gemeinschaftspools. Transfer zum Hotel mit Kleinbus oder Fussweg für die Fittness und Sportlichen ( kann man joggen). Selbstversorgung im Appartment möglich da voll ausgestattete Küche ansonsten Frühstück im Hotel möglich. Leider ist die Anlage weit weg……