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Reviews of Widiane Resort

4.5 out of 5
Widiane Resort
Chemin du lac de Bin El Ouidane, Route de Ouaouizerte BP 44, Bine el Ouidane

Reviews

8.2

Very Good

Rating 10 - Excellent. 57 out of 108 reviews" "
Rating 8 - Good. 23 out of 108 reviews" "
Rating 6 - Okay. 15 out of 108 reviews" "
Rating 4 - Poor. 5 out of 108 reviews" "
Rating 2 - Terrible. 8 out of 108 reviews" "

9.2/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wafaa, London

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

10/10 Excellent

Kavita

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bful property, we took the lake view room and it was definately worth it. Food was good too
Stayed 2 nights in Dec 2023

10/10 Excellent

Merouane

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nestled in the Atlas Mountains and away from the bustle of city life, this resort offers breath taking views of lake Bin El Ouidane and the small villages that surround the area, the road that leads to the hotel has the feel of the Italian coastline with a Moroccan touch, the staff is super friendly and are quick to respond to any request with top notch quality of service and appreciation, this resort offers too beautiful pools, a great restaurant and activities relating to the lake like kayaking and boating, the area offers plenty of hiking trails for the outdoor enthusiasts. I would highly recommend getting a suite with lake view as it will take your breath away. I had to leave a day before my supposed departure and the desk staff was very accommodating and refunded the day I didn’t stay, top notch.
Stayed 1 night in Nov 2023

10/10 Excellent

gadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from mehdi on Oct 7, 2023
Bonjour gadi,Nous vous remercions vivement pour votre généreux commentaire suite à votre récente expérience au Widiane Resort.Nous espérons avoir le plaisir de vous revoir très vite pour une autre expérience mémorable.Cordialement,Elmehdi Jniah

6/10 Okay

Fadoua

Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Mehdi on Sep 2, 2023
Chère Fadoua,Nous vous remercions de l'évaluation, pourriez-vous nous donner vos commentaires et suggestions.Cordialement,Mr.Elmehdi Jniah

10/10 Excellent

Christine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow - absolutely perfect!
This place is simply perfect. The setting, the service, the decor, the food. Everything was impeccable.
Stayed 1 night in Jul 2023
Response from mehdi on Sep 2, 2023
Dear Christine, We would like to thank you for your feedback.you are most welcome.Sincerly,Elmehdi Jniah

6/10 Okay

Angus

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The facility is to a very high standard, but it is simply shambolic in terms of how it is managed. Check in was a farce where we ended up waiting over an hour in the corner, the Wi-Fi did not work, the air conditioning failed and the staff did not seem to care. To be fair things did improve when the manager became involved, and the dinner was lovely, but be prepared for issues.
Stayed 1 night in May 2023
Response from Widiane on Jun 1, 2023
Dear Mrs Angus,Thank you for taking the time to share such a detailed review about your recent experience at Widiane Resort.We are disappointed to read that we may have fallen short, and that your stay did not meet your expectations.Please rest assured that all our team have been informed.We hope to welcome you back to our hotel very soon!Sincerely,Widiane

6/10 Okay

Mohd

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It took more than one hour to get our rooms although we arrived late. Food in restaurant is not great.
Stayed 1 night in May 2023

6/10 Okay

Polly

Stayed 7 nights in Mar 2023

8/10 Good

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

Françoise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel with a nice vue of the lac - great room, beautiful bathrooms ‘exceptional breakfast’ with a vue - Good restaurant for diner too - nice and professional service.
Stayed 1 night in Jan 2023

10/10 Excellent

Orly

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Everything was great it’s unbelievable place and amazing hotel .. the food was tasty…we hope that we’ll come here again..🙏🙏🙏
Stayed 1 night in Nov 2022

10/10 Excellent

Alareefi

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
نشكركم على جهودكم و نشكر الأخت حنان موظفة الاستقبال
Stayed 1 night in Sep 2022

10/10 Excellent

sanaa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view, very clean and friendly staff. Will definitely go back again
Stayed 1 night in Aug 2022
Response from Le Management on Sep 8, 2022
Hello Sanaa! Thank you for your kind comments. Hope you had a safe journey back. See you soon!

10/10 Excellent

Christian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was absolutely beautiful, with top quality rooms and amenities and unbeatable views. The staff were exceptionally kind and accommodating, making sure we were always comfortable throughout our stay. We will definitely be coming back!
Stayed 5 nights in Jul 2022
Response from Le Management on Sep 8, 2022
Dear Christian, All the Team was thrilled to have you at the Hotel. We hope you had a pleasant journey back and see you soon!

8/10 Good

Talal

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The view is wonderful and the place is characterized by calmness and the beauty of nature. The available activities are few and the cleanliness is excellent. The hotel manager is very cooperative, but the place lacks restaurants and an outside session, as we tried dinner or lunch in the hotel’s external restaurant and every time it is fully reserved for private groups and the restaurant manager is uncooperative and cannot Providing you with tables for hotel guests, which makes you feel bored because you have to dine in the same place every day.... talal kuwait
Stayed 2 nights in Jun 2022
Response from Kaoutar on Jun 20, 2022
Dear Mr Talal, Thank you for the great review of our hotel! We have, of course, noted your comments regarding the Hotel Restaurant Service and shall act accordingly. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

10/10 Excellent

Janet, Pasadena

Traveled with group
Liked: Cleanliness
Beautiful property both inside and out. Staff very friendly and helpful. The front desk gentleman printed out a form I needed for upcoming travel which was a big help. Vey kind, polite and professional. Good dinner and breakfast too!
Stayed 1 night in May 2022
Response from Kaoutar on Jun 20, 2022
Dear Mrs Janet, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Good

Mohannad

Traveled with family
Liked: Cleanliness, staff & service
This is a facility that I enjoyed, although I do not think it is well managed. Breakfast: outstanding omelette station, and so is bread and coffee selection. Lunch/dinner: avoid, otherwise you will ruin your stay. I would choose cookies and chips over what either restaurant offers. Food comes in a beautiful presentation, but taste is not. It is puzzling to me as to how could someone get a bad meal in Morocco. We went for the private boat ride and really enjoyed it. WiFi connection in the room was another issue that could have been avoided. It was either off or weak
Stayed 2 nights in May 2022
Response from Le Management on May 18, 2022
Dear Mr Mohannad, thank you for taking the time to write us a comment. We are very happy you very much enjoyed your time with us and you could enjoy this fantastic region. We are sad though you did not enjoy the food at the restaurant. We are at the moment reviewing our offer and have more trainings with our Teams. We hope we can have the pleasure to welcome you again and that you will change your mind on the food and the wifi. Best

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Le Management on Mar 21, 2022
Bonjour, merci pour votre retour, nous espérons vous revoir bientôt à l'hôtel! Thank you for your feedback, we hope to see you very soon again at the Hotel!

10/10 Excellent

Ghizlane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Paradis sur terre
All I can say about this hotel, area around and service it is really paradise.
Stayed 2 nights in Feb 2022
Response from Le Management on Mar 21, 2022
Thank you so much for your feedback. We try everyday to make our Clients happy. Hope to see you soon again!

6/10 Okay

aissam

Stayed 2 nights in Dec 2021
Response from karim on Jan 30, 2022
Merci Mr. Aissam pour votre avis ca nous aidera à améliorer nos efforts. Dans l'attente de vous accueillir prochainement.

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021
Response from karim on Jan 30, 2022
Merci Mr. Mohamed pour votre avis ca nous aidera à améliorer nos efforts Dans l'attente de vous accueillir prochainement

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice place, beautiful view and comfortable room. The price of the dishes were so expensive tho.
Stayed 2 nights in Mar 2021

6/10 Okay

Mohammed

Stayed 1 night in Jan 2021

8/10 Good

anas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Great view stunning peaceful balcony beautiful flowers
Stayed 1 night in Jan 2021
Response from fatima zahra on Jan 12, 2021
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires ! espérons vous accueillir prochainement.

10/10 Excellent

Herve

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Mahmoud

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Patrick

Liked: Cleanliness, property conditions & facilities, room comfort
Love this place
Beautiful hotel very well done absolutely love it here. They just need to have better service at the pool very hard to get drinks they are well made when you get them but don’t expect service at the pool
Stayed 2 nights in Jun 2019
Response from FOM on Jul 1, 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the room are beautiful and the service is outstanding. Dinner and breakfast were in a lovely setting with spectacular service. My only complaint is that as far as we could tell the only place to sit and enjoy the view was at the pool and entailed climbing a lot of stairs.
Stayed 1 night in Jun 2019
Response from FOM on Jul 1, 2019
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Verified traveler

Traveled with group
Disliked: Cleanliness, amenities
That lack of quality food and poor room locations.
Stayed 2 nights in Jun 2019
Response from FO on Jun 14, 2019
Bonjour, Nous vous remercions vivement pour votre séjour parmi nous aussi pour le temps que vous avez pris afin de rédiger ce commentaire, ceci, cependant, démontre l’intérêt que vous portez a l’égard de notre établissement.

10/10 Excellent

Verified traveler

Liked: Cleanliness
i liked the spa & hammam , the food , the breakfast is excellent & water activities with pool area are excellent.
Stayed 1 night in Feb 2019
Response from FO on Mar 20, 2019
Thank you so much for your feedback

4/10 Poor

hisham, Manchester, uk

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice views terrible hospitality
Overpriced lady at reception very rude doesn't know how to speak i don't feel i can justify paying the heavy 1 night stay price and restaurant also really expensive
Stayed 1 night in Sep 2018
Response from FOM on Sep 30, 2018
Bonjour Cher Client, Nous tenons à vous remercier en premier lieu pour le temps consacré à nous relayer votre expérience lors de votre séjour parmi nous. Nous avons partagé vos commentaires avec les équipes concernées et considérons vos impressions comme des pistes d'amélioration. Soyez assurée que les mesures correctives ont été mises en oeuvre afin d'améliorer la qualité des prestations évoquées dans vos commentaires. Nous souhaitons vivement vous recevoir de nouveau au Widiane Suites & Spa afin de vous faire montre de notre véritable savoir faire et de répondre à vos attentes. Sincères salutations.

6/10 Okay

Verified traveler

Disliked: Cleanliness, room comfort
Better lighting required
I was very excited about staying at the hotel because of the lovely bright blue lake. I was given a rather small room with two windows one of which led out onto a covered conservatory/terrace. There was quite a small bathroom with a dirty bath which was a little difficult to get into because of the wide surround. Small towels were provided. There was limited space for toiletries around the sink. There was little spare space for my belongings because the only table provided had a coffee machine & some fruit fruit. There was a hard bed with just two pillows and a duvet. Water was provided along with nice smelling soaps and lotions. The room was very dark if the windows were shuttered. The only English speaking TV channel was CNN. The loo was broken when I arrived but that was swiftly fixed. A big safe was provided in a cupboard but it wasn’t fixed to anything. I had dinner in the hotel and that was quite tasty. The pool area was nice (two pools one down by the lake, the other higher up). Parking was easy and I was collected by golf buggy and taken to the main hotel. Sadly the lake didn’t look the turquoise blue as depicted on the website… maybe it was due to the cloudy weather.
Stayed 1 night in May 2018
Response from FOM on Sep 30, 2018
Bonjour Cher Client, Nous tenons à vous remercier en premier lieu pour le temps consacré à nous relayer votre expérience lors de votre séjour parmi nous. Nous avons partagé vos commentaires avec les équipes concernées et considérons vos impressions comme des pistes d'amélioration. Soyez assurée que les mesures correctives ont été mises en oeuvre afin d'améliorer la qualité des prestations évoquées dans vos commentaires. Nous souhaitons vivement vous recevoir de nouveau au Widiane Suites & Spa afin de vous faire montre de notre véritable savoir faire et de répondre à vos attentes. Sincères salutations.

8/10 Good

Nomi, Israel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Big hotel with beautiful lake viee
The staff was very gracious, large room, with beautiful view and terrace. Rooms need some update.
Stayed 1 night in Jan 2018
Response from FO on Feb 12, 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

wifek

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing stay, but could improve
Amazing spot, excellent location and perfect postal card view. However, you would expect some facilities which were not provided (even though it was 30 degreesC, the pool was freezing and no one could use it). Overall I would definitely recommend staying there even though the hotel could do better regarding the price they charge.
Stayed 5 nights in Oct 2017

4/10 Poor

Zimmy, London

Disliked: Staff & service, room comfort
Look elsewhere
Stayed here for a night en route to Essaouira from Fez (my wife, teenage daughter and I) - to get a glimpse of the Atlas mountains. The hotel is built on a hillside, and stands out like a concrete eyesore. Once inside the room, one could be anywhere in the world in a 3/4 star hotel. No local touches here. granted one could step out on a private balcony to view the lake, but this was somewhat spoilt as there was a bunch of young lads on a balcony above who were very loud. They could look over into our balcony, so privacy was compromised. The staff (with the exception of the check in experience) are clueless, and very offhandish. Not a sinlge staff member was around when we went down for dinner. Went for a stroll and came back to find a number of people in the dining area. The menu is limited, so we spen tsome time looking at options which worked for us. When we finally got the waiters attention, we were told that there wasn't any chicken tagine. Some basic training is required - should have been told when the menu was being handed out. Ordered a lamb tagine instead with other starters and mains. The food was good, but no lamb tagine. The waiter didn't put it through (I speak Arabic). When the tagine finally arrived, the meat was tough and we ended up leaving all of it on the plates. Not once were we asked if the food was alright. Asked to speak to the duty manager, and was informed there was none! Breakfast next morning was an excellent buffet. Dissapointing at the price.
Stayed 1 night in Aug 2017

4/10 Poor

Juergen, Germany

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Absolutely no recommendation for the Widian Hotel
One of the most rated hotels, totally overpriced, unsatisfactory service and monstrous responses in case of justified complaints. The hotel has a wonderful location with stunning views of the lake and countryside. The architecture of the hotel is also attractive. Since the walkways are rather demanding because of the difference in height, the guests of golf carts are approached. That does not work really well and costs a lot of time. Despite golf carts there are long ways to go and the walkways are not really efficient. But all this is acceptable. Too bad the service is little friendly and little customer oriented. The waiters are hidden in the adjoining rooms and deal with your smartphones, the reception is little personal and the housekeeping permanents close the doors in the whole complex very very loud, which makes a stay in the room or on the balcony during the room maintenance very hard. Our complaint about the lack of TV reception was not solved in the four days of our stay. Really annoying. The employees give a lot of effort to explain why the technique and electricity in the mountains do not always work, rather than to solve the problem seriously. Also the supply of the minibar and the care products was difficult, certainly also because of the mountain situation, I suppose :-(. Since the hotel calls very high prices and everything in the hotel is very expensive, we felt the service was very disappointing and the self-understanding not appropriate.
Stayed 3 nights in May 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service
Great location, inconsistent service, poor food
Fabulous pool and great views of the lake. The two swimming pools are wonderful. Staff was very nice, but did not anticipate needs (like there were never clean towels at the pool, and the dirty ones weren't picked up quickly). The food was not very good And extremely expensive. Overall, only worth it if you get a cheap price.

8/10 Good

Jonny, Bristol, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel and staff, but lacking in 5-star European refinery

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great place, nice view, very good service. Unfortunately, there is some building work close to the hotel, then a little noise. The Ambassador room was large, with good air conditioning and no mosquitoes... Get some good carves, you'll need them.

6/10 Okay

Krustyloaf, London

Liked: Cleanliness, property conditions & facilities, room comfort
Just don't expect five star service
Gorgeous setting and immaculate grounds but you are rather left to your own devices to work out how things work. I had to go searching for staff to help as the place was deserted and the receptionist is a little rude. Food is rather limited if you were thinking about a longer stay and as you'd expect from a destination resort you pay a lot for everything, quite the contrast to the rest of Morocco we'd experienced. But it was gorgeous and very relaxing

8/10 Good

AR, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities
1 day stay on the way from Marrakech to Fez.
All what we have was good quality. I do recommend this place!
A
B

2/10 Terrible

Omri, Israel

Liked: Cleanliness
Disliked: Staff & service
Extremely disapointing stay at Widiane Suites,neve
we searched long and hard for a good place to break our drive from Fez to Marrakech and settled upon the Beni Malal area which is not abundant with first class hotels.we found this suppoosedly first class suite hotel on a lake nearby and although the price was steep we decided to splurge.After a very long and tiring drive we arrived c 19:00 at what appeared to be a nice facility.First drawback - no entry with the car to reception - u have to unload the car at a parking area at the foot of a hill and wait for a gold cart type vehocle to come pick u up from the hotel.This took around 15 minutes.Upon arrival at reception we were met by a very sour faced receptionist as opposed to the usual warm Morrocan welcome we had become accustomed to.We had to wait 10 minutes while he attended to another guest - no welcome drink or even welcome smile.Amercian Express or Diners Club were not accepted even though my room was already paid for via Hotels.com.Ended up leaving 500 Euro cash as deposit!.Then finally shown to our room with the same gold club - discovered whole hotel is on a steep slope with about 100 steps from lobby to room - and ours was the lowest level just above the pool.Room was painted a dark red making it appear dark and smaller than it was.

10/10 Excellent

Anette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing😀
Amazing hotel! Fantastic service, great food and wine from Mekenes! Will for sure recommend and come back if our path crosses😊Anette
Stayed 1 night in Jan 2024

8/10 Good

Saeed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Direkt vor unserem Balkon gab es ein Wasserbecken und die Leute dort waren ab 08:30 Uhr am Reparieren und Hämmern.

10/10 Excellent

Alessandra

Liked: Staff & service, property conditions & facilities, room comfort
Easy to find peace and relax!
Stunning!!!!
Stayed 1 night in Nov 2023

10/10 Excellent

Nawal

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Elmehdi on Oct 24, 2023
Bonjour Nawal,Je vous remercie pour votre évaluation.Cordialement,Elmehdi Jniah

8/10 Good

Ghanem

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spectaculaire uitzicht en omgeving Vriendelijk personeel Lekker eten Geen wachttijden, snel service Voor mensen die rust en natuurschoonheid zoeken ivm luxe en comfort
Stayed 2 nights in Aug 2023
Response from mehdi on Sep 2, 2023
Dear Ghanem,Thank you for taking the time to share your experience with us. We are thrilled to hear that you appreciate our staff . We take great pride in providing excellent customer service, and your kind words are truly appreciated.Best regards; Elmehdi Jniah

10/10 Excellent

Camille

Liked: Cleanliness, staff & service, room comfort
Bel hôtel mais isolé
Bel hôtel, eau petit déjeuner, pas surpeuplé et très belles piscines avec vue. les prix des restaurants sont en revanche très (trop) élevés pour la qualité servie. Vous trouverez des plats de bien meilleures factures dans le village, à condition d’oser s’y aventurer. Compliqué sans voiture car pas de taxi dans la zone.
Stayed 2 nights in Aug 2023
Response from mehdi on Sep 2, 2023
Chère Camille, Nous tenions à vous remercier chaleureusement pour vos commentaires élogieux. Nous avons été enchantés d'apprendre que votre visite parmi nous vous a donné une satisfaction. En espérant avoir le plaisir de vous recevoir a nouveau au Widiane Resort.Bien Cordialement, Mr Elmehdi Jniah

8/10 Good

Ismail

Stayed 2 nights in Aug 2023
Response from mehdi on Sep 2, 2023
Cher Ismail, Merci pour l'évaluation, pourriez-vous nous faire part de vos remarques et suggestions.Cordialement, Mr Elmehdi Jniah