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Hilton Birmingham Metropole

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Featured Image
Indoor pool
Indoor pool
Room Amenity
Flat-screen TV, pay movies

Overview of Hilton Birmingham Metropole

Hilton Birmingham Metropole

4 out of 5

3.6/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Pet friendly
  • Free airport shuttle
  • Air conditioning
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
National Exhibition Centre, Birmingham, England, B40 1PP

Explore the area

  • Popular LocationNational Exhibition Centre (NEC)3 min walk
  • AirportBirmingham (BHX)5 min drive
  • Popular LocationRicoh Arena15 min drive
  • Popular LocationArena Birmingham17 min drive

Choose dates to view prices

About this area

Birmingham

Located in Birmingham, Hilton Birmingham Metropole is near the airport and near a train station. Resorts World Birmingham and Bullring Shopping Centre are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit StarCity. Consider Broad Street for a night out or Drayton Manor Theme Park if you're traveling with kids. Spend some time exploring the area's activities, including golfing, golf lessons, and skiing.
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Map

What's nearby

  • Pendigo Lake - 3 min walk
  • National Exhibition Centre (NEC) - 3 min walk
  • Resorts World Birmingham - 15 min walk
  • Ricoh Arena - 15 min drive
  • Arena Birmingham - 17 min drive

Restaurants

  • Waters Restaurant — 10 min walk
  • Nando's — 10 min walk
  • Toby Carvery — 3 min drive
  • Frankie & Benny's — 5 min drive
  • Shreepur — 5 min drive

Getting around

  • Birmingham International Station - 4 min drive
  • Birmingham Airport (BHX) - 5 min drive

About this property

Hilton Birmingham Metropole

4-star family-friendly hotel, walk to National Exhibition Centre (NEC)
Along with 2 restaurants, this hotel has an indoor pool and 3 bars/lounges. Free WiFi in public areas and a free airport shuttle are also provided. Additionally, a 24-hour health club, a sauna, and a 24-hour business center are onsite. All 790 individually decorated rooms feature WiFi and 24-hour room service. For a bit of entertainment, flat-screen TVs come with cable channels, and guests can also appreciate conveniences like electric kettles and free tea bags/instant coffee.
Hilton Birmingham Metropole offers 790 air-conditioned accommodations with safes and complimentary newspapers. These individually decorated accommodations include desks. Beds feature premium bedding. Flat-screen televisions come with premium cable channels and pay movies.

Bathrooms include showers, complimentary toiletries, and hair dryers. In-room wired and wireless Internet access is available for a surcharge. In-room massages and hypo-allergenic bedding can be requested. Housekeeping is provided daily.

An indoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of CleanStay (Hilton)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (GBP 14.99 per day), Wired Internet (surcharge)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (GBP 12.00 per night)
  • Valet parking on site (GBP 17 per night)
  • Extended parking on site (surcharge)
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle on request

Food and drink

  • Buffet breakfast available for a fee daily 6:00 AM–10:00 AM: GBP 18.95 per person
  • 2 restaurants and 1 coffee shop/café
  • 3 bars/lounges
  • Free daily reception
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • Children's pool
  • Concerts/live shows
  • Indoor pool
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra beds
  • Grocery/convenience store
  • Highchair
  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Hindi
  • Italian
  • Japanese
  • Polish
  • Portuguese
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Conference space (59999 square feet)
  • Meeting rooms - 33

Outdoors

  • BBQ grill(s)
  • Outdoor furniture
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free rollaway beds
  • Heating (climate-controlled)
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • Cable channels
  • Flat-screen TV
  • Pay movies
  • Premium channels

Food and drink

  • Electric kettle
  • Free tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Free newspapers
  • In-room massage
  • Individually decorated
  • Iron/ironing board
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from November 14 2021 to November 14 2021 (dates subject to change).

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of GBP 30 per pet, per night
2 per room (up to 26 lbs)
Service animals are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: GBP 18.95 per person (approximately)
  • Fee for in-room wireless Internet: GBP 14.99 per day (rates may vary)
  • Fee for in-room wired Internet: GBP 14.99 per day (rates may vary)
  • Self parking fee: GBP 12.00 per night
  • Valet parking fee: GBP 17 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Pool access available from 7:00 AM to 9:00 PM
Up to 2 children 13 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation (surcharges apply and can be found in the Fees section)
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Birmingham Hilton
Birmingham Metropole
Birmingham Metropole Hilton
Hilton Birmingham Metropole
Hilton Metropole Birmingham
Hilton Metropole Hotel Birmingham
Metropole Birmingham
Metropole Birmingham Hilton
Metropole Hilton
Metropole Hilton Birmingham
Hilton Birmingham Metropole Hotel Birmingham
Hilton Birmingham Metropole Hotel
Hilton Metropole
Hilton Birmingham Metropole Hotel
Hilton Birmingham Metropole Birmingham
Hilton Birmingham Metropole Hotel Birmingham

Frequently asked questions

Overall score and ratings

3.6

Good

Rating 5 - Excellent. 227 out of 961 reviews
5 - Excellent 24%
Rating 4 - Good. 334 out of 961 reviews
4 - Good 35%
Rating 3 - Okay. 208 out of 961 reviews
3 - Okay 22%
Rating 2 - Poor. 127 out of 961 reviews
2 - Poor 13%
Rating 1 - Terrible. 65 out of 961 reviews
1 - Terrible 7%

3.9/5

Cleanliness

3.9/5

Staff & service

3.7/5

Amenities

3.5/5

Property conditions & facilities
Write a review

3/5 Okay

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Its must have been five years since I last visited the Metropole. I know it is being modernised but it is more than a little tired. For the price I paid, the room was comfortable but was unable to change the room temperature settings and although tea/coffee there was no "snacks" and not even a pencil or pen when I needed one. This hotel is in a fantastic location for the NEC and Birmingham International Rail but needs to be shaken up a bit to compete with the other options now around and about it. Pity!!
Stayed 2 nights in Nov 2021

2/5 Poor

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel is undergoing refurbishment at the moment which meant the pool was not open which was disappointing. However the worse bit about our stay was how freezing the room was. We couldn’t get the heating to work so we complained. A maintenance man came and said that due to the refurbishment, half the rooms in the hotel did not have heating. He gave us a small electric heater which was far from adequate (it was snowing outside so it really was freezing). The staff on the reception desk did not apologise and did nit seem to care.
Stayed 2 nights in Nov 2021

1/5 Terrible

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t like the party noise outside of my hotel room, i was moved to an alternative room, so my question is why did the Hilton Metropole allow late night function Party’s knowing full well guests would experience Noise! I would never stay at this hotel again and would advice others not to!
Stayed 1 night in Nov 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Very well looked after. Sadly the restaurant was not open and the bar food was far from good
Stayed 2 nights in Nov 2021

3/5 Okay

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Location suited my purposes for work and I have stayed before on business happily Hotel was under refurbishment but this was not made clear until check in and not at time of booking. It would have affected my choice My room was in an area where the nearest lifts to the ground floor were taken over by contractors and not available to guests. According to reception staff my room was in a refurbished part of the hotel but a more accurate description would be in an area currently under refurbishment. The daily trip to my room was negotiated along corridors with rooms under refurbishment, loose cables, temporary lighting and signs and pop up banners barring entry. I respectively requested a change of room at reception on arrival and was told to see if if I could put up with it or otherwise the only alternative was a smaller room that had not been refurbished. My room clearly had not been recently refurbished with cracked tiles and mouldy sealant in the shower and faded woodwork Staff were keen to "make up for the inconvenience" and arranged perks like free breakfast for my colleague(even though I paid the whole bill and this perk was not offered to me). I found this unfair and inconsistent. Lovely staff in the lounge bar but added service charges onto numerous food and drink orders. Really?
Stayed 5 nights in Oct 2021