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Reviews of DoubleTree by Hilton Birmingham Perimeter Park

4 out of 5
DoubleTree by Hilton Birmingham Perimeter Park
8 Perimeter Park South, Birmingham, AL

Reviews

8.6

Excellent

Rating 10 - Excellent. 601 out of 1001 reviews" "
Rating 8 - Good. 209 out of 1001 reviews" "
Rating 6 - Okay. 89 out of 1001 reviews" "
Rating 4 - Poor. 52 out of 1001 reviews" "
Rating 2 - Terrible. 50 out of 1001 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Garrett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer experience
Stayed 2 nights in May 2024

2/10 Terrible

Elaina

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
My husband and I have stayed at this hotel for years off and on but we will not be staying here again. The staff at the desk was very unprofessional, the hall leading to our room was filthy with trash all down the hall, wallpaper peeling up everywhere and mold in our shower. Very sad for such a nice hotel to be so bad now. Very disappointing
Stayed 1 night in May 2024
Response from Owner on May 7, 2024
Thank you for taking the time to share your feedback about your recent stay, Elaina. We are very sorry to hear that our property did not meet your expectations. We work very hard to maintain our hotel and ensure we provide a warm, welcoming, and comfortable experience for all guests. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further with a member of our management team. Thank you for your feedback.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Owner on May 2, 2024
Jasmine, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

10/10 Excellent

Emma

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly. Room felt clean. Location was great and very convenient. No complaints. Would stay here again.
Stayed 2 nights in Apr 2024
Response from hotel managment on Apr 21, 2024
Thank you for your review.

2/10 Terrible

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a prescheduled fire alarm test at 8 am that no guests were made aware of which caused mass panic all for nothing. After taking the stairs down 6 floors, we were told to go back up to our room.
Stayed 3 nights in Mar 2024
Response from Owner on Apr 11, 2024
Thank you for taking the time to review us, Brandon. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the digital key is very convenient.
Stayed 2 nights in Mar 2024
Response from Owner on Apr 11, 2024
Brandon, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Poor

Loretta

Traveled with partner
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Owner on Apr 10, 2024
Thank you for taking the time to review us, Loretta. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Love the cookies
Stayed 2 nights in Apr 2024
Response from Owner on Apr 8, 2024
Richard, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Cecilia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on Apr 1, 2024
Cecilia, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Jalen

Stayed 1 night in Dec 2023
Response from Owner on Mar 27, 2024
Jalen, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Sherrita

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was perfect for a short weekend to visit family
Stayed 3 nights in Mar 2024
Response from Owner on Mar 27, 2024
Sherrita, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Rakeen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What i like about the property was the rooms were very clean, the property was in a convenient area and the staff was friendly.
Stayed 1 night in Mar 2024
Response from Owner on Mar 25, 2024
Rakeen, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Stacey

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Owner on Mar 27, 2024
Stacey, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Good

Krystina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area. Lots of options close by. Very busy hotel.
Stayed 1 night in Mar 2024
Response from Owner on Mar 25, 2024
Thank you very much for your positive feedback! We hope to serve you again in the future.

6/10 Okay

James Cody

Traveled with family
Liked: Cleanliness, property conditions & facilities
Response from Owner on Mar 25, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Good

roxana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We are big fans of Double Tree but the Bar/Restaurant staff at this location really let us down. During a road trip my husband arrived at about 9pm and made it a point to go down to the restaurant/bar before 10pm to grab dinner and a drink. The bartender told him it was last call after serving him one drink at 9:45, then proceeded to tell another patron that the bar closed at 11pm. He was told the restaurant was already closed so he was disappointed not to be able to have dinner. Moments later he heard the bartender and restaurant staff talking saying since it was slow they decided to close early, bragging on how they called the shots around there and could close anytime they wanted. This hotel was purposefully booked because of the restaurant and bar staying open late so it was frustrating to find out service was cut short by what seemed to be employees wanting to leave early.
Stayed 1 night in Mar 2024
Response from Owner on Mar 19, 2024
Roxana, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Macy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean and the staff was polite.
Stayed 2 nights in Mar 2024
Response from Owner on Mar 19, 2024
Macy, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Santana

Liked: Cleanliness, staff & service, property conditions & facilities
~ great for a nice stay away
Stayed 1 night in Mar 2024
Response from hotel managment on Mar 16, 2024
Thank you for your review. Hope you come back and stay with us again.

6/10 Okay

Nichole

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Restaurant closed, AC in exercise room not working.
Stayed 1 night in Mar 2024
Response from Owner on Mar 12, 2024
Nichole, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Twanette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and helpful staff. The breakfast is not appealing.
Stayed 3 nights in Feb 2024
Response from Owner on Mar 4, 2024
Twanette, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly. There were a lot of people checking in at once, but they remained patient & helpful. There was a soccer tournament going on so lots of kids were staying in the hotel. Our room was right off the elevator so it was noisy, but overall it was a good stay.
Stayed 1 night in Feb 2024
Response from Owner on Feb 28, 2024
Kelli, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Taveta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and hotel rooms were clean. Great location to shopping and restaurants.
Stayed 1 night in Jan 2024
Response from Owner on Feb 26, 2024
Taveta, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

Jerahmeel

Traveled with family
Liked: Cleanliness, amenities
Having to pay for breakfast was a surprise. I was unable to check in any early when I called the day before. The CSR said it probably wouldn't happen anyway.
Stayed 1 night in Feb 2024
Response from Owner on Feb 26, 2024
Jerahmeel, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Okay

Lav

The hotel is located in a good/convenient area. The lobby area of the hotel was nice, however, the room cleanliness could be improved. I switched rooms because the first one had a musty smell. The room I was moved to also has that same smell but not as strong. My room door would not completely close on its own in neither room. And I noticed several other rooms like that as well. You shouldn’t have to pull and push for your to completely shut. Also, in 2024 the tvs should have streaming capabilities, cable only no longer suffices.
Stayed 2 nights in Feb 2024
Response from Owner on Feb 26, 2024
Lav, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

Erika

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 1 night in Feb 2024
Response from hotel managment on Feb 25, 2024
Thank you for you review

2/10 Terrible

Jada

Stayed 1 night in Feb 2024
Response from Owner on Mar 21, 2024
Thank you for taking the time to review us, Jada. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Excellent

Marlene

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and bar area is modern and comfortable. Very reasonable price for the quality. Like that you can order food, as well.
Stayed 2 nights in Dec 2023
Response from hotel managment on Feb 13, 2024
Thank you for your review. Hope you come and stay with us again.

10/10 Excellent

Janeka

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Great staff!
Stayed 1 night in Feb 2024
Response from Owner on Feb 14, 2024
Janeka, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from hotel managment on Feb 13, 2024
Thank you for your review. Hope you come and stay with us again.

10/10 Excellent

Maria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at 1am and we were checked in very fast. The room was clean and comfortable. We stopped here after driving for 9hrs and we were so happy the beds were so comfy !!
Stayed 1 night in Feb 2024
Response from Owner on Feb 12, 2024
Thank you so much for taking the time to tell us about your recent visit. We are so thrilled that you enjoyed your stay. If there is anything that we could have done to make your stay even more enjoyable, please let us know.

10/10 Excellent

Brett

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was clean. We did have issues with the toliet flushing and the facuet was loose. We didnt have enough towels either. Beds were comfortable and hotel was safe and clean.
Stayed 1 night in Feb 2024
Response from Owner on Feb 12, 2024
Brett, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Good

Craig

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospital Visit
We had a great stay. Our only issue was we asked twice for more towels. We ended up having to go to the front desk and get some.
Stayed 2 nights in Feb 2024
Response from Owner on Feb 12, 2024
Craig, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Excellent

Frank

Liked: Staff & service, property conditions & facilities
Very nice hotel and staff
Stayed 1 night in Feb 2024
Response from Owner on Feb 12, 2024
Frank, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Excellent

Shania

Stayed 1 night in Feb 2024
Response from hotel management on Mar 20, 2024
Thank you for your review. Hope you come back and stay with us again.

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, staff & service
ooked a king suite and I got to the hotel and they told they only had 2 suites and one was under maintenance and the other one was booked. The front desk clerk told that they should have told me that when I booked or shouldn’t have let me book the room. Also the room didn’t have hot water for hours my first night. And the air in my room wasn’t working. It was my worst hotel experience
Stayed 2 nights in Jan 2024
Response from Owner on Feb 12, 2024
Thank you for taking the time to review us, Robert. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Larry, Jacksonville

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room wasn't ready. No water the next morning. Couldn't bathe
Stayed 1 night in Feb 2024
Response from Owner on Feb 6, 2024
Larry, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

8/10 Good

Kevin

Stayed 1 night in Feb 2024
Response from hotel managment on Feb 6, 2024
Thank you for your review.

2/10 Terrible

Amanda

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Owner on Feb 6, 2024
Thank you for taking the time to review us, Amanda. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

6/10 Okay

Joan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Davis was great. No water on Sunday
Stayed 2 nights in Feb 2024
Response from Owner on Feb 5, 2024
Joan, thank you for taking the time to leave us review! We appreciate both the positive feedback as well as the constructive feedback, and we will be sure to use this to improve our service in the future! We hope for the opportunity to host you again soon!

10/10 Excellent

April

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Feb 2024
Response from hotel managment on Feb 4, 2024
Thank you for your review. Hope you come back and stay with us again.

8/10 Good

Ted

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay staff are polite and helpful The environment is clean and safe will return again
Stayed 4 nights in Jan 2024
Response from hotel managment on Feb 4, 2024
Thank you for your review. Hope you come back and stay with us again.

10/10 Excellent

Mercedes

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Impecable
Súper clean
Stayed 1 night in Jan 2024
Response from hotel managment on Jan 30, 2024
Thank you for your review. Hope you come and stay with us again.

10/10 Excellent

Gregory

Stayed 2 nights in Jan 2024
Response from hotel management on Mar 20, 2024
Thank you for your review. Hope you come back and stay with us again.

2/10 Terrible

Robert

Business traveler
Liked: Cleanliness, staff & service
Disliked: Room comfort
I booked a king suite and I got to the hotel and they told they only had 2 suites and one was under maintenance and the other one was booked. The front desk clerk told that they should have told me that when I booked or shouldn’t have let me book the room. Also the room didn’t have hot water for hours my first night. And the air in my room wasn’t working. It was my worst hotel experience
Stayed 2 nights in Jan 2024
Response from Owner on Jan 29, 2024
Thank you for taking the time to review us, Robert. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

8/10 Good

Yolanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was right off the highway and restaurants were nearby.
Stayed 1 night in Jan 2024
Response from Owner on Jan 29, 2024
Yolanda, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nothing was out of place and the room looked like it was brand new
Stayed 1 night in Jan 2024
Response from Owner on Jan 29, 2024
We appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

6/10 Okay

Marialice

Stayed 1 night in Jan 2024
Response from Owner on Jan 29, 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service
Great place to stay; bartender the best
Stayed 1 night in Jan 2024
Response from Owner on Jan 29, 2024
Jeremy, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Good

Thiry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is conveniently located and clean. I liked that there was a bar with full service kitchen. For the most part, it was quiet, except for our last day, there was a lot of banging in the morning.
Stayed 2 nights in Jan 2024
Response from Owner on Jan 23, 2024
Thiry, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 Okay

Tina

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Enjoyed the stay. Just some furnishings were rusted/eroded needed replacing.
Stayed 2 nights in Jan 2024
Response from Owner on Jan 23, 2024
Tina, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.