We have gone to Lugano before and have got this stay and got late at night. We were welcome like returning visitors and felt like in a second home.
From the woman at the front desk to the manager or owner, everybody were very nice to us.
The view from our windows (4th floor) was overwhelming and our mornings were breathtaking.
We didn't have the chance to use the swimming pool, because the weather was cold already in October.
Beds, linen and pillows are really comfortable and the bathroom is big.
The property is between Bissone and Campione d'Italia, so you are in Switzerland just steps from an Italian square. Also, Bissone is a 15 min drive to one of the most beautiful towns in Switzerland, Morcote.