Outdoor pool, cabanas (surcharge), pool umbrellas
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Reviews of Hampton Inn Boston/Natick

3.5 out of 5
Hampton Inn Boston/Natick
319 Speen Street, 7, Newton, MA

Reviews

7.8

Good

Rating 10 - Excellent. 365 out of 999 reviews" "
Rating 8 - Good. 348 out of 999 reviews" "
Rating 6 - Okay. 162 out of 999 reviews" "
Rating 4 - Poor. 74 out of 999 reviews" "
Rating 2 - Terrible. 50 out of 999 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2020

2/10 Terrible

Nicholas

Disliked: Staff & service
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Liked: Staff & service
***Giving 5-star for the experience with front office staff*** I didn't actually get a chance to stay at this hotel because of travel restrictions with Covid-19. I tried calling Expedia multiple times for about 5 days and couldn't get through to cancel and basically gave up and decided took a loss for my reservation since I purchased the non-refundable option. However, the night I was suppose to check-in, I was surprise the hotel reached out to me and told me that they would honor my cancellation and full refund if I was no longer planning on coming, and that I can still try to reach out to Expedia even though my check in date has passed. I really appreciate the gesture.
Stayed 1 night in Mar 2020

10/10 Excellent

AnnaMaria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Cedric on Mar 17, 2020
We greatly appreciate your feedback and hope you will consider joining us again for future travel.

10/10 Excellent

Gillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Cedric on Mar 17, 2020
We greatly appreciate you feedback and hope to have you join is again in the future

6/10 Okay

Paige, Dartmouth

Traveled with family
Have stayed here on and off for years. Close to Boston but less expensive and free parking. Big plus. Changed their policy to charging for overnight parking. Very disappointing. Probably a deal breaker for going back. Seriously? Newton?
Stayed 1 night in Mar 2020
Response from Cedric on Mar 14, 2020
We appreciate your feedback and will ear your concerns to management. We hope to have you stay with us again.

6/10 Okay

Verified traveler

Stayed 1 night in Mar 2020
Response from Cedric on Mar 14, 2020
Thank you for your feedback. We hope to have you stay with us again

4/10 Poor

Don'tStayHere

Business traveler
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Heater didn't work, freezing room. Small room. Door handle broken, shower handles broken. Something bit me. Gross. Slow bar staff (like 15min to wait). Rather stay in a Motel 6.
Stayed 1 night in Mar 2020
Response from Cedric on Mar 10, 2020
We apologize about your experience and will look into this matter. Please don't hesitate to contact us.

10/10 Excellent

Verified traveler

Stayed 1 night in Mar 2020
Response from cedric on Mar 10, 2020
Thank you for your great review. Hope to have you again soon.

10/10 Excellent

Carolyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The stay was great beautiful hotel...gracious staff...good food😊
Stayed 2 nights in Mar 2020
Response from cedric on Mar 10, 2020
Thank you for your feedback, it is greatly appreciated. We hope to see you again soon.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Property conditions & facilities
We had a comfortable stay. The bed was nice. Our toilet kept making noise after the flush which was annoying.
Stayed 2 nights in Mar 2020
Response from Kyle on Mar 17, 2020
Thank you for your feedback! We will look into the toilet issue. Have a nice day and we hope to see you again.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
Liked the light dimmers next to bed. Hotel had no valet or concierge to help with bags to the room.
Stayed 2 nights in Feb 2020
Response from Kyle on Mar 3, 2020
Thank you for your review and we are happy you enjoyed your stay. We will take your suggestion into consideration. We hope to see you again soon!

10/10 Excellent

Pascal, Stoney creek

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in a great area. Not far from downtown by car and directly by a train station. Great staff and nice rooms.
Stayed 2 nights in Feb 2020
Response from John B on Mar 2, 2020
Thank you for the great review!

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from John B on Feb 29, 2020
Thank you for the great review!

8/10 Good

Jamie, CT

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean and comfortable right next to Riverside station hotel parking is reasonable one hour T into the city. Staff were very polite and one of another way to make sure guests were happy.
Stayed 1 night in Feb 2020
Response from John B on Feb 29, 2020
Thank you for the great review!

6/10 Okay

polat, Los Angeles

Disliked: Staff & service, amenities
They charge me fee because I checked in att 11 am , I traveled all over the world and stayed in May hotels , but it was first time I see such a stupid rule . They should put their rules in the booking list , stuff was rude , I don’t think you want to stay there anymore .
Stayed 2 nights in Feb 2020
Response from Cedric on Feb 26, 2020
We apologize about your experience, however 11 AM is outside of check-in period which is 4 PM. In the future we can try to accommodate you the best we can pending occupancy with a call prior to your arrival.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
No Heat, Dirty Bathroom, Broken light switch, Broken TV.
Stayed 2 nights in Feb 2020
Response from Cedric on Feb 22, 2020
I do apologies for the conditions of your room during your stay. Please contact the hotel as we would like to see if their is a way we can rectify this situation for you once we do an investigation.

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
No washcloths in the bathrooms. I used my debit card only there while checking in and someone used my card to but 200$ worth of shoes at footlocker. Then yesterday they tried to spend 2500$ at Saks Fifth Ave. Either someone hacked your system to get my # or an employee there got it. It was used nowhere else but checking into your hotel. Very disappointed.
Stayed 3 nights in Feb 2020
Response from John B on Feb 21, 2020
We're very sorry about the issues that you encountered with your stay. We're deeply concerned with the comments you provided about someone stealing your card information. Please feel free to contact the hotel so we can further assist.

8/10 Good

Leo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from John B on Feb 20, 2020
Thank you for the great review!

10/10 Excellent

Jordan, Manchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel. Excellent restaurant. Good size rooms. Very close to nearest T rail stop. Overall excellent experience.
Stayed 4 nights in Dec 2019
Response from Cedric on Feb 19, 2020
Thank you so much for your feedback. We hope to have you stay with us again.

10/10 Excellent

AllySandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good.
t was a very great stay. the only issue was one of the elevators not working and there not being a fridge or microwave in the room. everything else was great.
Stayed 3 nights in Feb 2020
Response from John B on Feb 18, 2020
Thank you for your great review we appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 1 night in Nov 2019
Response from Cedric on Feb 18, 2020
We appreciate you staying with us and the positive feedback> We hope to see you again soon.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. The room was very clean and comfortable. Staff was very friendly and peasant. Breakfast was good at the restaurant. I would stay here again.
Stayed 1 night in Feb 2020
Response from John B on Feb 17, 2020
Thank you for the great review we appreciate your feedback!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Feb 2020
Response from John B on Feb 17, 2020
Thank you for your review

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Happy Stay at Hotel Indigo Boston Newton
I was very pleasantly surprised that Hotel Indigo Boston Newton was so clean, friendly and convenient. I was extremely happy with the price, too.
Stayed 2 nights in Feb 2020
Response from John B on Feb 17, 2020
Thank you for the great review!

2/10 Terrible

Nina

Disliked: Staff & service
Stayed 1 night in Feb 2020

6/10 Okay

Unique

Business traveler
Liked: Staff & service, property conditions & facilities
Wasnt Happy
The check in experience was good got to room itvwaa freexing fidnt know how to turn air off it waa 14 degress out side i had ti call frint desk around 3 times the tv didnt work, and the elevator was down, and throught the nighg people was knocking on my door i was disturbed all night this happened until almost 3am so i got up early valled dront desk and checked out super early!! Not Happy beautiful place though.
Stayed 1 night in Feb 2020
Response from John B on Feb 15, 2020
Good Morning. Thank you for your review and we appreciate your feedback. We deeply apologize for the issues that you encountered with us. We will address the noise issues and hope you give us another chance to stay in the future.

10/10 Excellent

Jennifer, Pittsfield MA

Business traveler
Liked: Cleanliness, staff & service
Very close to the hospital... convenient parking although paid a fee to park.
Stayed 1 night in Feb 2020
Response from John B on Feb 15, 2020
Thank you for the great review

8/10 Good

Morgan, Hinsdale Ma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the T station off of Rt 95 In-house restaurant very good
Stayed 2 nights in Feb 2020
Response from John B on Feb 15, 2020
Thank you for the review.

10/10 Excellent

Verified traveler

Traveled with family and small children, Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's in a convenient location. The rooms are decent. The staff at the front desk and the housekeepers are always nice and accommodating. Restaurant service is leisurely so if you are in a rush let them know and they'll pick up the pace.
Stayed 1 night in Feb 2020
Response from John B on Feb 13, 2020
Thank you for the review! We appreciate your feedback!

10/10 Excellent

Verified traveler

Stayed 1 night in Feb 2020
Response from John B on Feb 12, 2020
Thank you for the great review

8/10 Good

Mara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was nice, but the light switches were a little confusing to figure out. The wardrobe didn’t open all the way because it was too close to the bed, but it wasn’t a problem for me since I was only staying overnight and didn’t have anything to hang. Breakfast was good, but the server was not very attentive, although there were only three tables (including me). It is in a convenient location and the Hotels.com price was very reasonable, so I would stay there again.
Stayed 1 night in Feb 2020
Response from John B on Feb 11, 2020
Thank you for your review we appreciate your feedback.

8/10 Good

Kevin, Pittsfield, MA

Traveled with family
Liked: Cleanliness, staff & service
We booked this because of the proximity to the T. Had tickets to a show at the Wang Theater. Walked down the hill and on to the T and the same coming back. workred out great. Was a little disappointed with breakfast cold eggs and over done bacon.
Stayed 1 night in Feb 2020
Response from John B on Feb 11, 2020
Thank you for your review we appreciate your feedback.

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service
Rooms are a tad small and AC unit can be noisy but overall cozy hotel and friendly staff
Stayed 3 nights in Jan 2020
Response from John B on Feb 10, 2020
Thank you for the review. We appreciate your feedback as we will use this for future feedback.

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2020
Response from John B on Feb 10, 2020
Thank you for your review.

10/10 Excellent

Lainie, Cohasset

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was a perfect size, very comfortable. Our only wish is for a strong exhaust fan in the bathroom...gets very steamy, very slippery. Love that a restaurant is in the building...great food!
Stayed 1 night in Feb 2020
Response from John B on Feb 10, 2020
Thank you for the great review!

4/10 Poor

Liza

Traveled with family
not great
sink was slow to drain. Restaurant bar area spelled like fast food - not pleasant experience to have a drink.
Stayed 1 night in Feb 2020
Response from John B on Feb 7, 2020
Thank you for your review we appreciate your feedback. We deeply apologize for the issues that you encountered during your stay.

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good. Clean room, nice staff, good food.Served the purpose well.
Stayed 3 nights in Jan 2020
Response from John B on Feb 3, 2020
Thank you for the great review!

10/10 Excellent

Felecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Feb 2020
Response from John B on Feb 3, 2020
Thank you for your great review!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's pretty plain. The room was clean, but very little about it stands out. The staff was good about bringing extra blankets when requested.
Stayed 1 night in Jan 2020
Response from Cedric on Feb 1, 2020
We thank you for your comments and hope to have you stay with us again. Is there any ideas about how we can make your stay more enjoyable and comfortable?

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Cedric on Feb 1, 2020
Thank you for staying with us and your rating, we greatly appreciate the feedback.

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020
Response from Cedric on Jan 31, 2020
Thank you for the rating, I hope you enjoyed your stay with us. Please feel free to share more about your stay and let us know what else we can do to make it more comfortable.

10/10 Excellent

Heather

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would visit again
Loved the restaurant breakfast food and style. Nice atmosphere and amenities in the hotel. The staff was super helpful. In fact they connected us with Indigo Hotel downtown to arrange parking for a reasonable price, while we visited TD Garden, across the street. Only 1 thing I didn’t care for was the music playing in every space of the hotel. I usually like to find a quiet corner to be alone since my kids monopolize our room when we’re there. I couldn’t find a single quiet corner that wasn’t blaring music, that I didn’t really care for. I would visit again!
Stayed 2 nights in Jan 2020
Response from Cedric on Jan 31, 2020
Sincerely apologize about the inconvenience. Most of our spaces are typically utilized for functions hence the music, but next time you stay let us know at the front desk and we can see how best to accommodate you.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reservations
Every time I stay here, I get a standard room no matter what I book. I always book a king bed. They tell me that all reservations for hotels.com are standard rooms. Then why are there different options when you book?
Stayed 2 nights in Jan 2020
Response from Cedric on Jan 31, 2020
I apologize about the confusion, but when making a reservation it is good to select the room that you want. If you select the lower price typically that means it will be whatever the hotel wants to give at check-in. You can request a room but this may incur an upgrade fee.

6/10 Okay

Carl, Cape Cod

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The location is great as it is on a quiet road but near I95 and the Mass Pike. The room was attractive and clean but small and the bathroom didn’t have a real counter. We called for information and no one was picking up at the desk for a half an hour. Also there was a delay checking in because the night clerk was moving around. Whose supposed to be running the hotel? The breakfast had to be order through a busy wait staff. There was no express buffet so that you could get out and on our way.
Stayed 1 night in Jan 2020
Response from John B on Jan 24, 2020
Thank you for your review we appreciate your feedback.

10/10 Excellent

L.D., Philadelphia

Traveled with family and small children, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience, great staff, friendly folks, great service!
Stayed 1 night in Jan 2020
Response from John B on Jan 24, 2020
Thank you for the review we appreciate your feedback.

8/10 Good

Verified traveler

Liked: Staff & service
Stayed 1 night in Jan 2020
Response from John B on Jan 24, 2020
Thank you for your review

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
Toilet seat was broken and I had to fix it. Room was dusty. Middle of the night had to go to front desk for toilet paper. Breakfast was expensive and not very good. Having to pay for parking appeared insulting when the lot was empty.
Stayed 2 nights in Jan 2020
Response from John B on Jan 24, 2020
Thank you for your review as well appreciate your feedback. We apologies for the issues that you encountered with your stay.

10/10 Excellent

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Caelan on Jan 14, 2020
Thank you for the amazing review!

8/10 Good

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Caelan on Jan 14, 2020
Thank you for the great review!