Exterior

Reviews of Hyatt Regency Boston/Cambridge

4 out of 5
Hyatt Regency Boston/Cambridge
575 Memorial Drive, Cambridge, MA

Reviews

8.8

Excellent

Rating 10 - Excellent. 669 out of 1044 reviews" "
Rating 8 - Good. 208 out of 1044 reviews" "
Rating 6 - Okay. 87 out of 1044 reviews" "
Rating 4 - Poor. 46 out of 1044 reviews" "
Rating 2 - Terrible. 34 out of 1044 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff excellent from front desk to bartenders to food servers to maid service. Comfortable clean bathroom and room. Luxuries towels. The most comfortable bed and pillows ever. Restaurant breakfast lunch and dinner excellent food.
Stayed 3 nights in May 2024
Response from General Manager on May 9, 2024
Hi there Carol!Thank you for your recent stay with us at Hyatt Regency Boston / Cambridge. It sounds like we were able to provide you with the quality stay you expect and deserve. We are thankful for your feedback and hope we see you on your next visit to the area.

8/10 Good

Margaret M., Arvada

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I wish I had known about the shuttle service, I received a charge of $88 after checkout but was expecting $20 so I will need to call to find out what these charges are from
Stayed 3 nights in May 2024
Response from General Manager on May 9, 2024
Dear Margaret,Thank you for choosing to stay with us at Hyatt Regency Boston / Cambridge. While we're glad to receive the high rating, we're disappointed to learn there were aspects where we fell short of expectations. We offer our sincere apologies for any confusion there might have been with your final bill. Please don't hesitate to reach back out, and we would be happy to go over that with you. Hopefully, you were still able to enjoy your overall experience. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

10/10 Excellent

Anshu

Liked: Cleanliness, staff & service, property conditions & facilities
Clean comfortable friendly staff
Stayed 3 nights in May 2024
Response from General Manager on May 9, 2024
Dear Anshu,Our goal is to provide a comfortable and welcoming environment, and we're thrilled you felt that during your stay. We look forward to your next visit to Hyatt Regency Boston/Cambridge and are ready to make it just as enjoyable!

6/10 Okay

Brent

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
Staff in my opinion were snobby and rude..
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Brent,Thank you for taking the time to share your feedback with us. We are truly sorry for any perceived rudeness from our staff. We strive to provide our guests with nothing but the best service. Therefore, we will relay your comments to our team to ensure that we are meeting our high standards of hospitality going forward. Should you return to the area, we hope you'll give us another chance to provide you with the exceptional stay that we can deliver and that you truly deserve.

10/10 Excellent

ann-caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Thanks, Ann-Caroline, for the perfect rating and for sharing what you enjoyed the most about your stay. Our housekeeping team will be pleased their efforts were highlighted in your review. It was a pleasure welcoming you to Hyatt Regency Boston / Cambridge. Come back anytime!

10/10 Excellent

Kayla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jianzhong

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good service and amenities
Stayed 3 nights in Apr 2024
Response from General Manager on May 2, 2024
Hello,Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our excellent service and fantastic amenities hit the mark for you. It was a pleasure having you here, and we hope you return soon!

4/10 Poor

Samantha, Southwest harbor

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location in Cambridge.
Stayed 4 nights in Apr 2024

10/10 Excellent

Jamie

Great room, great food and great location!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Hello Jamie,Now that's a review we love to see! Thank you for sharing! Our team works hard every day to make sure our guests have a great experience, so we are thrilled to know we exceeded your expectations. We look forward to welcoming you back to Hyatt Regency Boston / Cambridge any time you're heading back to our area.

4/10 Poor

Michelle

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Service isn’t matching with classic outfit. There were extra overnight stay fees that were not expected
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Michelle,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the service you received during your visit, and we will be sure to discuss your comments regarding this matter internally. In addition, while we always strive to be as transparent as possible regarding our fees, your feedback is gratefully received and will be kept in mind for the future. Thank you, and we hope you will consider giving us another chance soon.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Frank at the front desk was very helpful and kind. Walking distance to MIT and short Uber to Fenway. The only issue I had with my room was the center nightstand had a strong ash tray smell. At times it was pretty strong but not enough for me to complain or request a room change. Not a big deal. Overall great property.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Michael,Thank you for taking the time to provide your review of Hyatt Regency Boston / Cambridge. We are delighted you found it to be a great property, especially with its convenient location near MIT and Fenway Park. It sounds like Frank at the front desk made a great impression with his helpfulness and kindness, which is what our hospitality is all about. Your feedback regarding the odor in your room is appreciated and will be addressed with housekeeping. We look forward to you staying with us again in the future.

10/10 Excellent

Leila

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front staff were friendly
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Greetings!We are happy to hear you enjoyed your recent stay with us at Hyatt Regency Boston/Cambridge. Our staff loves to make our guests feel at home, and we're delighted that they left such a tremendous impression on you. We look forward to welcoming you back for another great stay soon!

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and lovely hotel. Convenient location
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Greetings Robin,Thank you for providing your review of Hyatt Regency Boston/Cambridge. We are delighted to know that our friendly and accommodating staff, aesthetic appearance, and appealing location provided you with the stay you deserved. We look forward to hosting you again in the future!

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I stayed here for 5 nights as I ran the Boston marathon on Monday. The hotel itself is wonderful with picturesque views of the Charles River. The reception staff are really helpful (shout-out to the lovely lady who recommended places to go to in Salem, as her sister lives there) it was definitely worth visiting, we had a blast! There were a lot of other marathon runners staying too and this gave the hotel a community feel. There is a trader Joe's about 20 minutes away from the hotel, which was ideal. The pasta night was a great idea (only critique is the size of the pasta was on the smaller side, I definitely felt like I could have done with some more the day before a marathon 😄) We did spend a fair amount of money on Ubers just to get to the other side of the Charles River and back. Overall really happy with our stay and would recommend to anyone running future Boston marathons.
Stayed 5 nights in Apr 2024
Response from General Manager on Apr 19, 2024
Hi there!Thank you so much for the five-star review. We hope you had a great time running the Boston Marathon! It's wonderful to hear you had such an excellent stay with us and enjoyed the top-notch hospitality our team works hard to deliver to our guests. We'll pass on your compliments, and we hope you'll come back again!

10/10 Excellent

afshin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Afshin,Your comfort and security are our top priorities, and we're pleased this stood out during your time with us. We look forward to welcoming you back to Hyatt Regency Boston/Cambridge for another safe and enjoyable experience!

10/10 Excellent

Kimberly A

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

8/10 Good

Blake

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for Boston Marathon. Overall very pleased, some confusion amongst staff at times but it’s a crazy weekend and loved the hospitality and morning of shuttle
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Blake,Thank you for choosing to stay with us during the Boston Marathon! We're glad you enjoyed your experience and appreciated our hospitality and shuttle service. We also understand that it can be a hectic time, and we apologize for any confusion on the part of our team. Our priority is to provide the best service possible, even during busy events, and your feedback helps us improve. We look forward to welcoming you back to Hyatt Regency Boston/Cambridge for future events and ensuring an even smoother experience.

10/10 Excellent

Krystani

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

David

Traveled with partner
Liked: Staff & service, property conditions & facilities
we plan on staying again next year for the 2025 Boston marathon
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 17, 2024
Dear David,Your high rating means the world to us! We're thrilled to hear that you had such an amazing experience this time around and that you're already planning on joining us again next year. We look forward to delivering another exceptional stay and can't wait to see you.

10/10 Excellent

Steffany

Stayed 1 night in Apr 2024

8/10 Good

Ryan

Stayed 1 night in Apr 2024

10/10 Excellent

Crystal, Leland

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior customer service!! Staff was so nice and went above and beyond to make our stay amazing! Rooms weree clean and beds were comfortable. Would highly recommend.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Crystal,Thank you for your high praise of Hyatt Regency Boston/Cambridge! We're thrilled our team's dedication to superior customer service made your stay exceptional. It's also great knowing you found our rooms tidy and beds comfortable. We appreciate your recommendation and look forward to welcoming you back for another amazing experience.

8/10 Good

Jason

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Tanea

Stayed 1 night in Apr 2024

10/10 Excellent

Angela

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet. Friendly staff, highly recommend!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Hi there!Thanks so much for the five-star review! We're so happy you enjoyed our peaceful and comfortable accommodations, and we'll pass your compliments on to the team. We hope you'll visit us again soon!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, comfortable, and quiet rooms in a convenient location.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Hi there!It was such a pleasure having you as our guest recently. Clean and comfortable lodgings are paramount to a wonderful stay, so we're glad that your room met our high standards in hospitality. Hopefully, you took full advantage of our excellent location, and we appreciate you mentioning it to your fellow travelers. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Scott

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very nice
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Scott,Our friendly staff works hard to ensure all our guests feel welcome and will be glad you appreciated their kind assistance. Thank you for the lovely review! Please come see us again soon at Hyatt Regency Boston / Cambridge!

6/10 Okay

Kristen, Ballston Spa

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Hotel was fine, beds were a little too hard and didnt care for the pillows Charged a $20 "destination fee" without any explanation of what it was. Had we known about the fee or that there were "benefits" included with this fee. We might have used them, wasnt told anything regarding this at checkin.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Kristen,Thank you for staying with us. Your concerns have been noted and understand the confusion with your final bill. We will look to make the details of our fees while booking more clear to avoid further confusion in the future.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Timothy Jacob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was really nice. It's a bit of a wasted from thr closest subway. But they offer a shuttle service which helped.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 10, 2024
Dear Timothy, Thank you so much for choosing Hyatt Regency Boston / Cambridge. We are thrilled to learn you had a wonderful stay, and we are proud to have earned your five-star review. Your feedback is greatly appreciated, particularly your recognition of our great staff and flexible shuttle service. We hope you'll consider joining us again on your next trip to Cambridge; it was a genuine pleasure hosting you.

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and a short 15 minute walk over to Bzu
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Alexandra,Thank you! It's wonderful to know our amazing accommodations and prime location are exactly what you need for a perfect stay. Your five-star review is truly appreciated, and we look forward to welcoming you back to Hyatt Regency Boston / Cambridge for another memorable visit.

10/10 Excellent

Jongwoo, Palo alto

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free shuttle bus was pretty convenient !
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Jongwoo,Thank you so much for choosing to stay with us at Hyatt Regency Boston / Cambridge. Impressing every guest with a great experience is always a top priority for us, so we're thrilled you enjoyed your visit. It's wonderful to read you were able to take advantage of some of our convenient amenities. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Jerritt

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A good location offering location equidistant between Boston and Harvard
Stayed 4 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Jerritt,It was a pleasure hosting you at Hyatt Regency Boston / Cambridge! We're glad our location was ideal for your trip, and we look forward to your next visit.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We enjoyed our stay, friendly staff, room good
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Hi there!It was such a pleasure to welcome you to Hyatt Regency Boston / Cambridge. We pride ourselves on meeting expectations like yours, and we’re happy to hear our hospitable team and great accommodations hit the mark for you. Thank you for your perfect rating, and we hope you return soon!

10/10 Excellent

Yanira

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Israel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, the staff was extremely friendly and helpful. All areas of the hotel were clean.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Dear Israel,Thank you for taking the time to leave a review. We're delighted to hear that you enjoyed your stay with us, and that our wonderful team was able to assist you with your needs. It was our pleasure to welcome you, and we hope you'll visit Hyatt Regency Boston/Cambridge again soon.

6/10 Okay

Dana

Traveled with group, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property needs a lot of updating. The vent fan was broken in bathroom. The balcony that we paid extra money for looks nothing like the pictures very unsafe and scary. Don’t spend the extra money! There was a loose metal divider with broken bolts on balcony that slammed together all night long. We also ate at the restaurant the first night and our server was awful. She looked annoyed anytime we asked for something. Also the food was overpriced and gross. We have stayed at many Hyatts and this one was a disappointment.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 4, 2024
Dear Dana,We're sorry to hear that you didn't have a great experience with us overall. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. In addition, we apologize for any disappointment regarding the service and the food you received at our restaurant. All of your comments will be discussed internally, and we'll work to ensure that we are still providing our guests with the best experience possible. Please consider giving us another chance soon; we're confident we can impress you.

10/10 Excellent

Scarlett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with river views. Clean, inviting and friendly.
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Greetings!Thank you for joining us at Hyatt Regency Boston/Cambridge. It's wonderful that you enjoyed our beautiful river views and friendly hospitality so much that you took the time to share this excellent review. Our team hopes you return soon!

10/10 Excellent

Richard

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Eman, New Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
it is located near Harvard
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Eman,We're delighted by your excellent rating of Hyatt Regency Boston / Cambridge! It's wonderful that our proximity to Harvard was convenient. Thank you for choosing to stay with us and we hope you'll return.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and service. Clean and functional.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 30, 2024
Dear Mark,We're proud to have earned your excellent review of Hyatt Regency Boston / Cambridge! It's wonderful that our excellent hospitality and clean accommodations made your stay pleasant. Thank you for your kind praise and we hope you'll return.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel! Definitely intend to stay here again when I’m in the area
Stayed 1 night in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Samuel,Thank you so much for your review! We're thrilled you enjoyed your recent stay with us. It was a pleasure having you here at Hyatt Regency Boston/Cambridge, and we look forward to your return.

8/10 Good

Stephanie

Liked: Amenities
Great gym. Oddly designed room. Not worth the price I was charged
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 29, 2024
Dear Stephanie,Though we're glad you loved our gym, it is disappointing that your room left much to be desired. Your feedback is valuable to our team, and we will keep it in mind as we continue to make plans for the future of our property. Hopefully, we can earn five stars next time!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was a neat design and very clean. Everything went very smoothly.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 26, 2024
Dear Jennifer,Thank you for reviewing your stay at Hyatt Regency Boston / Cambridge. We are delighted to hear you found our establishment clean and aesthetic. Should your travels bring you back to the area, we hope you will choose to stay with us again.

10/10 Excellent

JUN

Liked: Cleanliness, staff & service, property conditions & facilities
Good view and convenient to campus
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 26, 2024
Greetings!Thank you for choosing to stay with us at Hyatt Regency Boston/Cambridge. We are honored to have earned your five-star rating. Is is our hope we see you again in the future, as it was a pleasure hosting you.

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable. Very nice staff!
Response from General Manager on Mar 26, 2024
Dear Chris,Thank you for staying at Hyatt Regency Boston / Cambridge. We are so happy to hear you thoroughly enjoyed our friendly services and as well as our clean and comfortable accommodations. We hope that you consider staying with us again.

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024