Exterior
Check availability

Reviews of Residence Inn by Marriott Boston Concord

3 out of 5
Residence Inn by Marriott Boston Concord
320 Baker Avenue, Concord, MA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 465 out of 671 reviews" "
Rating 8 - Good. 155 out of 671 reviews" "
Rating 6 - Okay. 26 out of 671 reviews" "
Rating 4 - Poor. 15 out of 671 reviews" "
Rating 2 - Terrible. 10 out of 671 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, clean
Stayed 2 nights in Apr 2024
Response from Marc C. on May 2, 2024
Thank you for the post stay review. We appreciate your feedback about the property. We hope to welcome you back to the hotel should your travels bring you back to area.

2/10 Terrible

Catherine, Maynard

Stayed 1 night in Apr 2024
Response from Marc C. on Apr 16, 2024
Hello and thank you for staying at the Residence Inn Boston/Concord during your recent trip to the area. I am sorry that we fell short on exceeding your expectations. I am hoping you can elaborate what we could of done differently during your stay? Please feel free to reach out to me directly.- Marc Cohn General Manager

6/10 Okay

Andrew

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Marc C. on Apr 16, 2024
Hello and thank you for staying at the Residence Inn Boston/Concord during your recent trip to the area. I am sorry that we fell short on exceeding your expectations. I am hoping you can elaborate what we could of done differently during your stay? Please feel free to reach out to me directly.- Marc Cohn General Manager

10/10 Excellent

Christine

Business traveler
Liked: Cleanliness, staff & service
Property was undergoing renovation - otherwise it’s a great place
Stayed 1 night in Mar 2024
Response from Marc C. on Apr 5, 2024
Hello and thank you for the post stay feedback. We look forward to welcoming you back to the property should your travels bring you back to the area

10/10 Excellent

YAJAIRA, WESTFIELD

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean but I recommend they need a heater for the pool
Stayed 1 night in Mar 2024
Response from Marc C. on Apr 5, 2024
Hello and thank you for the post stay feedback. We had our pool heater replaced in July of 2023. The pool temperature is a constant 84 degrees. We look forward to welcoming you back to the property should your travels bring you back to the area

10/10 Excellent

Paula

Traveled with family and small children, Traveled with pets
Liked: Amenities
Pet friendly, clean & updated
Stayed 4 nights in Feb 2024
Response from Marc C. on Apr 5, 2024
Hello and thank you for the post stay feedback. We look forward to welcoming you back to the property should your travels bring you back to the area

8/10 Good

Liane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is heads and shoulders above the other places in the vicinity. More recently renovated, more room space and better staff. Even the breakfast is a few steps above. Would like to see more maintenance of the parts of the rooms that require deep cleaning - wallpaper, upholstery, baseboards. That being said, it still ranks far higher than the Colonial Inn, the Best Western across the street (majorly rundown and old) or the Element.
Stayed 1 night in Feb 2024
Response from Marc C. on Apr 5, 2024
Hello and thank you for the post stay feedback. We are delighted to hear that we are above the competition. We look forward to welcoming you back to the property should your travels bring you back to the area.

10/10 Excellent

Alan

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice room and facilities
Stayed 1 night in Feb 2024
Response from Marc C. on Feb 6, 2024
Thank you for the five star review. We are so happy that you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you back to the area.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
We like to stay there as the rooms are large.The breakfast was very good. Beautifully done bathroom.Mattress one of the best I've slept on. Always my first choice when visiting the area, if the price is right for me. P.S.Not part of my review but I meant to mention to the front desk on our way out that the shower door handle is starting to loosen and needs tightening
Stayed 1 night in Feb 2024
Response from Marc C. on Feb 6, 2024
Thank you for the five star review. We are so happy that you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you back to the area.

10/10 Excellent

Skylar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was really quiet and peaceful. a nice spot to go to get away. decent size rooms too. good prices.
Stayed 2 nights in Feb 2024
Response from Marc C. on Feb 6, 2024
Thank you for the five star review. We are so happy that you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you back to the area.

6/10 Okay

HONGJUN

Business traveler
Liked: Cleanliness
Disliked: Property conditions & facilities
Bathroom, Water sink stuck and tap water water flow issue, too little water and warm/cold water control not working properly.
Stayed 8 nights in Jan 2024
Response from Marc C. on Feb 6, 2024
Thank you for the five star review. We are so happy that you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you back to the area.

4/10 Poor

Lori

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was very pleasant but the room needed updating and hadn’t been cleaned properly. The rug had noticeable particles, dirt and sticky counters and light switch
Stayed 1 night in Jan 2024
Response from Marc C. on Feb 6, 2024
Thank you for the post stay review. I am sorry that we fell short on exceeding your expectations. I will share your feedback with the housekeeping team. The hotel is scheduled to have a soft goods renovation this year. We look forward to welcoming you back should your travels bring you back to the area.

10/10 Excellent

Andrew

Response from Marc C. on Feb 6, 2024
Thank you for the five star review. We are so happy that you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you back to the area.

6/10 Okay

esther

Traveled with family
Liked: Cleanliness
The hotel was just okay. The pool was small and cold. The kitchen stove worked pretty good but the sink garbage disposal was horrible. Staff wasnt at the front desk most of the time you had to wait until they saw you through a camera.
Stayed 9 nights in Jan 2024
Response from Marc C. on Feb 6, 2024
Thank you for the post stay review. I am sorry that we fell short on exceeding your expectations. Our pool temperature is 84 degrees year round. I am sorry to hear the front desk associates were not at the desk when you approached. In looking back at our delivery logs they were attending to guest requests. We look forward to welcoming you back should your travels bring you back to the area.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Very friendly staff and nice and clean facilities.
Stayed 1 night in Jan 2024
Response from Marc C. on Feb 6, 2024
Thank you for the five star review. We are so happy that you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you back to the area.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Clean, quiet, and new, all at an affordable price
Stayed 1 night in Jan 2024
Response from Marc C. on Feb 6, 2024
Thank you for the five star review. We are so happy that you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you back to the area.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Everything was perfect. To minor things to be corrected. The frig is loud as is the HVAC system. Other than that perfect.
Stayed 1 night in Jan 2024
Response from Shea on Jan 13, 2024
Dear John, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay here with us and we hope to see you again in the near future! Sincerely, Residence Inn by Marriott Boston Concord

10/10 Excellent

jean

Stayed 3 nights in Jan 2024
Response from Shea on Jan 13, 2024
Dear Jean, Thank you for taking the time to review us! We are so pleased to hear we could satisfy you throughout your stay with us and we hope to see you again soon! Sincerely, Residence Inn by Marriott Boston Concord

8/10 Good

Carlos E

Traveled with partner, Traveled with pets, Traveled with family
Liked: Staff & service, property conditions & facilities
I would definitely go back and stay; the staff was very friendly and helpful. The cleanliness of the room was good, but there were a few stains on the sofa and dust collected in carpet corners or for example, where the carpet met the bed platform. Otherwise, it was comfortable and we had a good night's sleep, which is very important. If breakfast had plant-based options, that would have been awesome. Again, very sweet staff. Thank you.
Stayed 2 nights in Jan 2024
Response from Shea on Jan 13, 2024
Dear Carlos, Thank you for taking the time to share your experience with us! We are pleased to hear we could satisfy you throughout your stay and we can't wait for you to visit us again in the near future! Sincerely, Residence Inn by Marriott Boston Concord

10/10 Excellent

Marvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Shea on Jan 5, 2024
Dear Marvin, Thank you for taking the time to review us! We are so pleased to hear you were satisfied throughout your stay and we hope to see you again in the near future! Sincerely, Residence Inn by Marriott Boston Concord

10/10 Excellent

Andrew

Stayed 2 nights in Dec 2023
Response from Shea on Jan 5, 2024
Dear Andrew, Thank you for reviewing us! We are pleased to hear you enjoyed your time with us and we look forward to seeing you again in the near future. Sincerely, Residence Inn by Marriott Boston Concord

10/10 Excellent

michael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Shea on Jan 5, 2024
Dear Michael, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we look forward to seeing you again in the near future! Sincerely, Residence Inn by Marriott Boston Concord

8/10 Good

carmen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was great but I found strange that the bathroom didn’t have a fan to clean out the vapor from the shower pillows were kind of hard but overall great
Stayed 1 night in Dec 2023
Response from Shea on Jan 5, 2024
Dear Carmen, Thank you for taking the time to share your experience with us! We are pleased to hear you enjoyed your stay with us and we hope to see you again in the near future! Sincerely, Residence Inn by Marriott Boston Concord

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Shea on Jan 5, 2024
Dear Deirdre, Thank you for taking the time to review us! We are pleased to hear you enjoyed your time here with us and we look forward to seeing you again in the near future! Sincerely, Residence Inn by Marriott Boston Concord

6/10 Okay

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in was very easy and the rooms are very nice. Spacious and well equipped. My only criticism is at the TV channel options are not very good.
Stayed 1 night in Dec 2023
Response from Shea on Jan 5, 2024
Dear Mark, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and our check in was easy and our rooms were spacious! We hope that you will stay here again soon! Sincerely, Residence Inn by Marriott Boston Concord

10/10 Excellent

Sihem

Stayed 1 night in Dec 2023
Response from Shea on Jan 5, 2024
Dear Sihem, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope to see you again in the near future! Sincerely, Residence Inn by Marriott Boston Concord

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Shea on Jan 5, 2024
Dear David, Thank you for taking the time to review us! We are pleased to hear you were satisfied with your stay and we look forward to seeing you again in the near future. Sincerely, Residence Inn by Marriott Boston Concord

8/10 Good

Joan

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice. Convenient location
Stayed 1 night in Dec 2023
Response from Marc C. on Feb 6, 2024
Thank you for the five star review. We are so happy that you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you back to the area.

8/10 Good

John

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
.
Stayed 3 nights in Dec 2023
Response from Shea on Jan 5, 2024
Dear John, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely, Residence Inn by Marriott Boston Concord

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Shea on Jan 5, 2024
Dear Michael, Thank you for taking the time to review us! We are pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely, Residence Inn by Marriott Boston Concord

10/10 Excellent

Andrew

Liked: Cleanliness
Response from Marc C. on Feb 6, 2024
Thank you for the five star review. We are so happy that you enjoyed your stay with us. We look forward to welcoming you back should your travels bring you back to the area.

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional Stay
HOTEL LIKE NEW .Exceptional stay. Very service oriened. I will definately stay there again
Stayed 2 nights in Dec 2023
Response from Marc C. on Dec 14, 2023
Thank you for the five star review. We look forward to welcoming you back in the near future. Wishing you and your family a Happy Holidays.

8/10 Good

Les

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Marc C. on Dec 14, 2023
Thank you for the five star review. We look forward to welcoming you back in the near future. Wishing you and your family a Happy Holidays.

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, good gym and good breakfast
Stayed 2 nights in Dec 2023
Response from Marc C. on Dec 14, 2023
Thank you for the five star review. We look forward to welcoming you back in the near future. Wishing you and your family a Happy Holidays.

10/10 Excellent

Eliana

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Marc C. on Dec 14, 2023
Thank you for the five star review. We look forward to welcoming you back in the near future. Wishing you and your family a Happy Holidays.

10/10 Excellent

Ward

Liked: Cleanliness, staff & service, property conditions & facilities
Suite was well equipped for light cooking and multi-day stay.
Stayed 1 night in Dec 2023
Response from Marc C. on Dec 14, 2023
Thank you for the five star review. We look forward to welcoming you back in the near future. Wishing you and your family a Happy Holidays.

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very clean. It’s in a secluded area so it was quiet and had a lot of parking.
Stayed 1 night in Dec 2023
Response from Marc C. on Dec 7, 2023
Hello and thank you for the post stay feedback. We are delighted to hear that you enjoyed your stay with us. We will be sure to share your positive survey with our associates. We look forward to welcoming you back when your travels bring you back to the area.

10/10 Excellent

Stacey

Stayed 3 nights in Nov 2023
Response from Marc C. on Dec 7, 2023
Hello and thank you for the post stay feedback. We are delighted to hear that you enjoyed your stay with us. We will be sure to share your positive survey with our associates. We look forward to welcoming you back when your travels bring you back to the area.

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent, highly recommended
Stayed 1 night in Nov 2023
Response from Marc C. on Nov 30, 2023
Hello and thank you for the five star review. We appreciate you staying with us and look forward to welcoming you back in the near future. Happy Holidays

10/10 Excellent

Vincent

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Shea on Jan 5, 2024
Dear Vincent, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope that you will visit us again in the near future! Sincerely, Residence Inn by Marriott Boston Concord

10/10 Excellent

Theodore

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Marc C. on Nov 30, 2023
Hello and thank you for the five star review. We appreciate you staying with us and look forward to welcoming you back in the near future. Happy Holidays

10/10 Excellent

Allison

Stayed 4 nights in Nov 2023
Response from Shea on Jan 5, 2024
Dear Allison, Thank you for taking the time to review us! We are so pleased to hear you enjoyed your stay with us and we hope that you will stay here again in the near future. Sincerely, Residence Inn by Marriott Boston Concord

10/10 Excellent

Joyce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I rate this hotel 4/5. Needs restaurant
Perfect
Stayed 1 night in Nov 2023
Response from Marc C. on Nov 30, 2023
Hello and thank you for the five star review. We appreciate you staying with us and look forward to welcoming you back in the near future. Happy Holidays

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Marc C. on Nov 30, 2023
Hello and thank you for the five star review. We appreciate you staying with us and look forward to welcoming you back in the near future. Happy Holidays

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
and reasonably priced although I wish the bar had been open.
Stayed 1 night in Nov 2023
Response from Marc C. on Nov 30, 2023
Hello and thank you for the five star review. We appreciate you staying with us and look forward to welcoming you back in the near future. Happy Holidays

10/10 Excellent

Kathleen

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sofa bed sucked but luckily the king bed had plenty of room for me and my friend
Stayed 1 night in Nov 2023
Response from Marc C. on Nov 30, 2023
Hello and thank you for the five star review. We appreciate you staying with us and look forward to welcoming you back in the near future. Happy Holidays

2/10 Terrible

poulia t

Stayed 2 nights in Nov 2023
Response from Marc C. on Dec 7, 2023
Hello and thank you for the post stay feedback. I am sorry that we fell short on exceeding your expectations. Please feel free to reach out to me directly so that I can understand what improvements we could make.

6/10 Okay

Kristine

Stayed 2 nights in Nov 2023
Response from Marc C. on Dec 7, 2023
Hello and thank you for the post stay feedback. I am sorry that we fell short on exceeding your expectations. Please feel free to reach out to me directly so that I can understand what improvements we could make.

8/10 Good

Christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice room with a kitchen! what a great surprise. friendly staff, nice complimentary breakfast. next trip up to see family,will stay here
Stayed 3 nights in Nov 2023
Response from Marc C. on Nov 30, 2023
Hello and thank you for the five star review. We appreciate you staying with us and look forward to welcoming you back in the near future. Happy Holidays

8/10 Good

Scott

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
The hotel is very clean, wonderful service. The only issue is the noise coming from other rooms next door and above. Walls are thin. You can hear people chat.
Stayed 2 nights in Nov 2023
Response from Marc C. on Nov 30, 2023
Hello and thank you for the five star review. We appreciate you staying with us and look forward to welcoming you back in the near future. Happy Holidays