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Reviews of YOOMA Urban Lodge

3 out of 5
YOOMA Urban Lodge
Square de l'Aviation 23-27, Brussels

Reviews

9.0

Wonderful

Rating 10 - Excellent. 498 out of 817 reviews" "
Rating 8 - Good. 250 out of 817 reviews" "
Rating 6 - Okay. 46 out of 817 reviews" "
Rating 4 - Poor. 15 out of 817 reviews" "
Rating 2 - Terrible. 8 out of 817 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Malique

Liked: Cleanliness
It was very clean.
Stayed 1 night in Apr 2024

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel.
Stayed 2 nights in Apr 2024

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel near the Grand Palace
Stayed 2 nights in Feb 2024

10/10 Excellent

JOSE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good!
Stayed 4 nights in Jan 2024

10/10 Excellent

Alison

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Very unique, quirky property , marketed to suit families with younger kids . Easy walk to Brussels Midi station , so it suited us . Clean and spacious rooms with comfortable beds. Would best suit young families, but was fine for a few nights with our adult kids .
Stayed 3 nights in Jan 2024
Response from The Manager on Jan 25, 2024
Many thanks for your comment, we hope welcome you for a next trip in one of our hotels in Brussels or in Paris.

10/10 Excellent

Zshynors

Stayed 2 nights in Jan 2024

10/10 Excellent

Glen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent all around!
Amazing all around! Thank you for making our stay in Brussels comfortable during rainy January!
Stayed 4 nights in Jan 2024

4/10 Poor

Karina

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from The manager on Jan 25, 2024
Dear customer, we accept bad ratings but they must be accompanied by factual elements enabling us to improve. Sorry that our services did not give you satisfaction.

10/10 Excellent

Kosuke Yabuta

Stayed 2 nights in Dec 2023

10/10 Excellent

Igor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We took a family room for 4, it was really huge and convenient room and my kids loved the design and the bed. Very friendly and helpful staff, around 7min walk to Midi station and around 10-15 min to walk to the old center
Stayed 2 nights in Dec 2023

10/10 Excellent

Mariano

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
We had a great time in Brussels! The hotel room was very comfortable. My 3 teens enjoyed their bunkbeds. Everything was better than expected.
Stayed 3 nights in Nov 2023
Response from The manager on Jan 25, 2024
Many thanks for your comment, we hope welcome you for a next trip in our hotels in Brussels or in Paris.

10/10 Excellent

Jennifer

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the space for the kids. Fantastic staff and very family friendly! This hotel was great, walked half a mile to a laundry mat while there.
Stayed 2 nights in Nov 2023

10/10 Excellent

Marvin

Stayed 2 nights in Nov 2023

10/10 Excellent

Junsung

Stayed 2 nights in Nov 2023

4/10 Poor

Patricio

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Manager on Dec 4, 2023
Dear customer, our customers' opinions are essential to improve us. You rate our hotel 2/5 but without giving any further explanation even though the average guest rating is 4.5. If you would like to discuss your stay, please contact me by sending an email to the hotel.

8/10 Good

Davy L

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious. The area wasn’t bad as the reviews said. The staff was friendly. The hotel was very busy. It does get loud at night. The hotel was clean. All areas were clean. Unfortunately, the hotel isn’t friendly for people in wheelchairs and it was difficult for us since we have a child in a wheelchair. There was a super cute playroom. The place is very family friendly. I would skip the food. It wasn’t good. Overall, I would recommend this place to families . I would not recommend for families with people in wheelchairs. The parking was great! We rented a car and parked all nights there.
Stayed 2 nights in Nov 2023

6/10 Okay

Hillary

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed two nights and it was extremely noisy both nights. We are not people that complain, but after two hours of constant partying from across our window we complained at 11pm. The partying didn’t stop until after 12am, even after we were told the issue would be fixed. That was the first night. The second night young adults were running up and down stairs, jumping and yelling in the hallways from 9pm-12am. We didn’t bother complaining about this disturbance until checking out of the hotel. The staff person didn’t offer a remedy for the disturbances we experienced both nights. It would have been nice to receive a discount off of my bill. I would not stay at this hotel again.
Stayed 2 nights in Nov 2023
Response from The Yooma Team on Dec 4, 2023
Sorry that your stay did not give you the satisfaction you expected. Your comment has been recorded in our continuous improvement system.

10/10 Excellent

Maria Charina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yooma Lodge is a real posh and vibrant hotel next to the Brusells train station. Amazing choices of food around the area, everything is walkable, in spite of the construction all around. The staff is great and helpful, thanks for the early checkin! We love the very spacious room, fancy toilet and nice room amenities. Love our one day stay! Thanks💕
Stayed 1 night in Nov 2023
Response from The manager on Dec 4, 2023
Thank you for your compliments on our hotel and its team. Looking forward to welcoming you again.

8/10 Good

Janath

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, location convenient for the train station but limited access to dining or grocery stores
Stayed 6 nights in Nov 2023

8/10 Good

Emma

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We stayed for 3 nights in the Yooma Urban Lodge. The hotel location is great, so close to the midi station, easily a 5 minute walk and the location isnt as bad as the reviews make out (as a Mum of a 2 year old I was really panicking after reading the location reviews but I never felt unsafe). The service upon arrival was lovely and all the reception staff were super friendly and helpful. The room was clean, comfy and just what we needed. Having the soft play and arcade room for kids is a great touch and being able to use the spa facilities for free was also a treat! Unfortunately on the 2nd night we noticed that whenever the upstairs bedroom had a shower it was extremely noisy and then we started to have a leak in our bathroom. The next day the leak got worse, the staff were great and moved us to another room but unfortunately the room they moved us to had incredibly noisy neighbours, these people were up until 2am screaming, shouting, running up the corridors and banging on our door we left us feeling anxious and unable to sleep. We were very disappointed that the hotel staff didnt intervene.
Stayed 3 nights in Nov 2023
Response from The Manager on Nov 12, 2023
Thank you very much for the compliments on our hotel. I'm sorry to read your last sentence about your unscrupulous neighbors. If you notified reception, our team should have reacted. I will investigate this. We look forward to welcoming you again to our hotel.

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely quirky hotel with excellent rooms and within walking distance of Central Brussels.
Stayed 2 nights in Nov 2023

10/10 Excellent

MILAGROS

Stayed 2 nights in Oct 2023

10/10 Excellent

MILAGROS

Stayed 2 nights in Oct 2023

10/10 Excellent

Esmir

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Very good hotel, clean and tidy, very comfy beds and good layout. Would certainly use it again.
Stayed 1 night in Oct 2023
Response from The manager on Dec 4, 2023
Thank you for your compliments on our hotel and its team. Looking forward to welcoming you again.

8/10 Good

Vaughn

Liked: Cleanliness, staff & service, property conditions & facilities
parking
Stayed 2 nights in Oct 2023

10/10 Excellent

Glauber

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and great staff. Add and mini-fridge in the rooms and it would have received max score. I would return for sure!
Stayed 3 nights in Oct 2023

8/10 Good

Puja

Stayed 4 nights in Oct 2023

6/10 Okay

CHAI

Traveled with family
Liked: Cleanliness, staff & service
Good: Close to the train station and shops, convenient, good location. Comfortable bed with many sockets or charging points in the room. Modern and clean. To be improved: only have a little fridge and microwave, to have more facilities such as plates/bowls, cutlery, oven, cooking stove, saucepan, washing machine.
Stayed 3 nights in Sep 2023
Response from The manager on Dec 4, 2023
Dear Sir, Yooma Urban Lodge is a hotel and not a tourism residence with apartments with a kitchen.

10/10 Excellent

Jorge Bello

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel,
Stayed 1 night in Oct 2023

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

8/10 Good

Galit

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

8/10 Good

David

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the hotel itself especially the drawings and amenities, only down side is that such a lovely hotel is in a very shady neighborhood.
Stayed 4 nights in Sep 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Luz

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The room was great…spacious and laid out well. The bathroom size and design were fantastic.
Stayed 2 nights in Sep 2023

10/10 Excellent

Billy

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was wonderful and the staff were very and helpful. An overall great experience. I would definitely recommend this hotel to others.
Stayed 2 nights in Sep 2023

10/10 Excellent

Brandon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and top quality food and beverages onsite.
Stayed 2 nights in Sep 2023

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel - spacious room with AC. Cafes next door.
Stayed 2 nights in Sep 2023

10/10 Excellent

ai

Stayed 1 night in Sep 2023

10/10 Excellent

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2023

10/10 Excellent

Ivan, Kitchener

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed with my wife and two kids and they loved the hotel. The cartoon themed rooms and lobby were fantastic to look at. The reception staff were friendly and welcoming. They recommended places to dine and where to find a grocery store. We also had dinner at the hotel restaurant and it was excellent. We’d stay there again!
Stayed 4 nights in Aug 2023

10/10 Excellent

Louisa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Aug 2023

10/10 Excellent

Danny

Stayed 3 nights in Aug 2023

10/10 Excellent

Sam

Stayed 1 night in Aug 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
The Hotel is really clean and beautiful. The ambiance is nice and have unique design. And lots of activities for guest
Stayed 1 night in Aug 2023

10/10 Excellent

Mirela

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel for families! We loved the spacious room and it was only a short walk to the city center. We would stay again.
Stayed 2 nights in Aug 2023

10/10 Excellent

Elke

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful themes, excellent staff,
Stayed 3 nights in Aug 2023

10/10 Excellent

Xiaoluo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yooma is amazing. The design of the hotel is so creative, kids friendly, comfortable and suited for everyone in the family. The bunk bed is great for the kids, you get their own space, light by the bed, own charging station and shelf space. It’s super clean, conveniently located near the zudi midi train station. The staff is super friendly. I would def recommend this hotel to family travel
Stayed 3 nights in Aug 2023