lovely hotel in nice area not far from Grand Place
Posted Aug 7, 2016
overall very happy with the hotel and had a very enjoyable stay.Extremely pleasant and helpful reception staff, who often went beyond the call of duty.Did not try the breakfast as it would cost us as a family of five €150 per day which is expensive. the hotel has nice touches such as free smoothies in the reception, bowls of fruit and umbrellas to borrow for a rainy day. the hotel has an underground car park (chargeable) which is a great asset if you have a car.
The only slight negative is that occassionally the quality of the cleaning of the room wasn't always consistent e.g. once the floor wasn't vacuumed, another time mugs and cutlery replacements were forgotten. also the TVs were unreliable, however the staff kindly allowed us to upgrade the room (although one of the TVs in the second room also didn't work!). my understanding is that they were installing a new software system in the TVs so teething issues are understandable. the coffee machine didn't initially work but this was soon fixed.
We will definitely stay there again.