Overall our stay was good. Staff members were friendly, they did ensure we were okay etc.
In terms of comfort, the room was a bit cold. We did call maintenance and they explained that because of the weather, the heat is already on overdrive. Even if we try to increase the temperature on the thermostat, it will never get to the temperature we want. At that point, we realized it was out of everyone's control.
There were some warm bouts, but all we had to do was wear extra layers and my little one didn't seem bothered by the cold.