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Beautiful old building, everything looked very nice. Noticed some damage on the bathroom door and the toilet seat, but other than that it was an excellent stay.
Like the rooms clean and love the coffee shop downstairs
Juan
Stayed 1 night in Apr 2024
Response from Zack S. on Apr 18, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!
8/10 Good
Sirena
Apr 18, 2024
Liked: Cleanliness, staff & service
The hotel was nice but you could tell it was an old building. My room was as pictured online. The only thing that concerned me was that I didn't feel like my door lock was safe enough.
Sirena
Stayed 2 nights in Apr 2024
Response from Zack S. on Apr 18, 2024
Thank you for taking the time to provide your review! We are glad that you enjoyed your stay, and we will address your comments with management!
Came to Buffalo for a concert and stayed here. Perfect location. Close to bars and restaurants Love the lobby. Staff were super nice. Great price. Stay here again
Carrie
Stayed 1 night in Apr 2024
Response from Cassandra on Apr 16, 2024
Carrie, thank you so much for your review! We look forward to seeing you again! :)
Thank you for taking the time to rate your stay with us. It was a pleasure having you as our valued guest. We hope to see you again in the future.
6/10 Okay
Danielle
Traveled with partner
Apr 1, 2024
Disliked: Cleanliness, staff & service
The rooms were interesting and unique. The beds were very soft and lumpy. The hallways were over scented with air freshener. We had to wait for a staff member to assist us at check in and staff were not professionally dressed or seemed more like maintenance staff. The common areas were dusty and dirty. It seemed that they are slowly restoring the hotel.
Danielle
Stayed 1 night in Mar 2024
Response from Zack S. on Apr 1, 2024
Thank you for taking the time to provide your feedback. We will discuss your comments with appropriate management.
We were greeted enthusiastically by Zach. He explained where everything was around the area, Made us feel very Welcome and comfortable. Our rooms were delightful, so clean and spacious loved the layout of both rooms. We will definitely be back!
At checkout, Zach was working again made sure we enjoyed our stay and we're happy with everything. It is so nice to see a young professional male enjoying his job in the hospitality industry. Keep up the wonderful work Zack!
Deanna
Stayed 1 night in Mar 2024
Response from Nicole on Apr 1, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us! We value our associates and will inform Zack of your comments!
I really wish they had told me before the night before that the restaurant/bar was shut down. That was a large part of why I chose this hotel. That was very disappointing
Mark
Stayed 1 night in Mar 2024
Response from Zack S. on Apr 1, 2024
Thank you for taking the time to provide your review. I apologize as our attached brewing company did cease operations in DEC of 2023. They hope to have a new tenant occupying the space soon!
Check in and check out was a very easy process. Staff was very kind and friendly. The only downfall that I felt was a lot of creeks and noises that travel through the old hallways.
Eric
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 26, 2024
Thank you for your review! We are glad that you enjoyed your stay and we will focus your comments to appropriate management!
10/10 Excellent
Allison
Mar 24, 2024
Allison
Stayed 1 night in Mar 2024
Response from Zack S. on Apr 13, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!
Spacious suite with awesome walk-in shower; fireplace and tv in bedroom and sitting room. Full dining table and the comfiest king size bed with premium linens.
Tracie
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 18, 2024
Thank you for taking the time to provide your review! We are so glad that you enjoyed your stay with us!
Came across the border for a Detroit/Buffalo game. Conveniently place 7 minutes across the border and a 15 minute walk to the rink. Staff was friendly and helpful, the only downside was when we checked into our room and got our keys they didn’t initially work. Had to reactivate our keys only to use them and walk into a room that was still occupied. Not ideal whatsoever or comforting. They did upgrade up immediately to the presidential suite but we felt a little jarred to leave our stuff. Everything turned out fine in the end and things were kept safe.
Vanessa
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 14, 2024
Thank you for taking the time to provide your review! I do apologize for the inconvenience experienced on check-in. We will be discussing this with our staff, to prevent future occurrences!
The location was walkable to Keybank Center. This hotel had so much history and so unique than other modern hotels. The room was massive with barn door. The rooms were very clean. The front desk staff was very friendly and was very informed with the history of the hotel
Helen Mary
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 14, 2024
Thank you so much for your review! We are glad that you enjoyed your stay with us!
Staff were amazing. Rooms needed maintenance. When we got there, the sheets were stained, shower floor was missing tiles, black mould on the grout, handles of bathroom door kept falling off, carpet had stains. Just generally lower standards than we'd expected.
Heather
Stayed 1 night in Mar 2024
Response from Zack S. on Mar 10, 2024
Thank you for taking the time to provide your review. I apologize that your stay did not meet expectations. I will share these comments with our team, and we will work to improve!
Amazing staff that were very responsive and accommodating! Love the unique design and vintage look. The 1st floor coffee shop had great food and drinks and was a necessity to get us going the next morning. Highly recommend!
Anisha
Stayed 1 night in Feb 2024
Response from Zack S. on Mar 4, 2024
Thank you so much for taking the time to provide your review! We are pleased to hear that you enjoyed your stay!
The outside of the property looks nice. The rooms look like they just slapped some paint on the walls. A vintage style property that has not been properly maintained and taken care of. Property has lots of potential with the right management and ownership.
Benjamin
Stayed 2 nights in Feb 2024
Response from Zack S. on Mar 4, 2024
Thank you for taking the time to provide your feedback. Please be advised that our hotel actually is switching ownership, effective 3/1/2024! We hope to see you again!
The staff were very friendly and helpful when checking in and checking out. The room was clean and comfortable. We came for the night to watch a Sabres game and the hotel is within walking distance.
Jordan
Stayed 1 night in Feb 2024
Response from Zack S. on Mar 4, 2024
Thank you for your review! We are so glad that you enjoyed your stay with us!
Thank you for your review! We are so glad that you enjoyed your stay with us!
2/10 Terrible
Jeffrey
Jan 16, 2024
Jeffrey
Stayed 1 night in Jan 2024
Response from Nicole Devlin on Jan 18, 2024
Please supply us with the reasoning of your score of our property as we have no record of your stay with us and a winter storm came through our area this week causing travel bans.
Came in for the hockey game. Staff were friendly, room was very nice! Bed was extremely comfortable!! Would definitely recommend and definitely would return!
I wish there was queen bed options. Not a good stay for two guys that are not a couple. The safe in the room was locked when i arrived. The front desk attended tried but was unsuccessful in opening it. We loved the architecture and history of the building. I will be back with my wife. The Front Desk staff was great.
I think you need to deep clean your hotel and upgrade the maintenance of the interior. I thought it looked slightly run down in places. I love staying there but I could see myself looking for a different 3/4 star hotel in the future.