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Thanks for sharing this with us. We are happy you had such a great time at our hotel. Your feedback is our number one priority. Looking forward seeing you!
6/10 Okay
Christina
Traveled with group
Apr 21, 2024
Disliked: Staff & service, amenities
was good enough for a one night stay. not too bad
Christina
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is our number one priority. We will do our best to make it better for you. Hope you consider staying with us again!
Thanks for choosing Sleep Inn & Suites. Your feedback is really important to us. We are happy you had such a great time. This hotel is located near the airport and other great places. Looking forward seeing you!
It was a fine place to stay. Breakfast included, close to many attractions. The rooms smelled a bit and aor conditioning units really need to be cleaned, they were filthy.
Kimberly
Stayed 2 nights in Apr 2024
Response from DC on Apr 22, 2024
Sleep Inn & Suites is a great place to stay. Your feedback is really important to us. The breakfast is one of the best things we at the hotel. We will address this right away. Looking forward seeing you!
Room was clean. Staff was friendly. Breakfast was good. Would recommend
Keisha
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. The staff is amazing they love to make guest feel amazing. Looking forward seeing you!
6/10 Okay
Frank
Apr 21, 2024
Liked: Staff & service
Outdated
Frank
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
On behalf of our team, we apologize for not meeting your expectations. This is something uncommon at our hotel. We will do our best to make it better for you. Currently working on having some renovations. Looking forward seeing you!
Thanks for sharing this with us. Your feedback is the most important thing to us. Looking forward seeing you!
6/10 Okay
Megan
Apr 19, 2024
Disliked: Property conditions & facilities
Paint coming off walls everywhere, mould in shower. Relatively clean and nice staff. Fire alarm went off several times, including the middle of the night.
Megan
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
On behalf of our team, we apologize for not meeting your expectations. Your feedback is really important to us. We are happy you had such a great time at our hotel. This is something very uncommon at our hotel. Looking forward seeing you!
6/10 Okay
toni
Apr 19, 2024
toni
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
Thanks for sharing this with us. Your feedback is the most important thing to us. Looking forward seeing you!
This was honestly my worst hotel experience ever. I was hopeful after reading so many positive reviews but was sorely disappointed. The room itself and also carpets throughout were filthy. It was so noisy we were not able to sleep. You could hear the phone at the front desk ringing throughout the night and one room nearby had their tv blaring until 4am.
I will not be returning.
Tamara
Stayed 2 nights in Apr 2024
Response from DC on Apr 19, 2024
Thanks for sharing this with us. This is something very uncommon at our hotel. We recently had some renovations done at the hotel this includes the floor in the rooms. For your next stay we will do our best to make things better for you. Hope you consider staying with us again!
There were some loud people but obviously you can't control that.
Sleep Inn motels are always our place of choice when traveling.
Brenda
Stayed 1 night in Apr 2024
Response from DC on Apr 19, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback and satisfaction is the most important thing us. We are happy that you enjoyed staying at our hotel. Looking forward seeing you!
Room was clean and met my needs. I chose this hotel as they offer long term parking and airport shuttle service. However their vans are in terrible condition and they are not responsive for airport pickups. I will not stay there again for this reason.
Vicki
Stayed 1 night in Apr 2024
Response from DC on Apr 22, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is our number one priority. We are happy that our rooms meet your expectations. On behalf of our team we apologize for not meeting your expectations with the shuttle van. We always want the guest to make guest stay comfortable. Hope you can consider giving us a second chance.
Bathroom shower every bad condition. Hallways totally dirty, smells bad and carpet damaged. Breakfast options not to good.
Angel
Stayed 1 night in Apr 2024
Response from DC on Apr 19, 2024
Thanks for sharing this with us. We just replace the carpets on the hallways. Your satisfaction is really important to us. The best thing we have is the breakfast, is very convenient for those traveling starts at 4:30am. Looking forward seeing you!
The staff at the front desk was VERY helpful and friendly, as were other staff we met. The Hot Tub/Spa was very large and great to relax in. We did not notice any aircraft noise when we were there. The planes may have been using the other runway. Good spot for "stopover accommodation"
Norm
Stayed 1 night in Apr 2024
Response from DC on Apr 17, 2024
Thanks for sharing this with us. We are happy you had an amazing experience at our hotel. Sleep Inn & Suites is a great place to stay at. The staff is always very welcoming and helpful. Hope to see you back soon1
Thanks for choosing Sleep inn & Suites. Your feedback is our number one priority. We are happy you enjoyed your stay. We would love to have you back again!
6/10 Okay
CHANDRASEKAR
Traveled with family and small children
Apr 15, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Very small rooms compare to other budget hotel . Very small dining area . It’s ok to stay.
CHANDRASEKAR
Stayed 2 nights in Apr 2024
Response from DC on Apr 17, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really important. Looking forward seeing you!
I really enjoyed my stay. I alway book this hotel when I come down. Best price and great complemtary breakfast. I definitely recommend.
Tara
Stayed 3 nights in Apr 2024
Response from DC on Apr 17, 2024
Sleep Inn & Suites is a great place to stay at. We are happy to have you as our loyal guest. Your feedback is important to us. Looking forward seeing you!
Ants in the room. Nice location for quick turnaround at the airport.
Daniel
Stayed 4 nights in Mar 2024
Response from DC on Apr 15, 2024
Thanks for sharing this with us. This is something very uncommon at our hotel. We have an inspector that comes every week and make sure every room is good. For your next stay you can aways inform the front desk, they will do their best to make it better. Looking forward seeing you!
8/10 Good
Justin, Cranston
Apr 14, 2024
Liked: Cleanliness, staff & service
Justin
Stayed 1 night in Apr 2024
Response from DC on Apr 15, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really important to us. Looking forward seeing you!
8/10 Good
Carrie
Apr 13, 2024
Liked: Cleanliness
All was fine!
Carrie
Stayed 1 night in Apr 2024
Response from DC on Apr 15, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really important to us. Looking forward seeing you!
Our room was big and spacious. For an older hotel they've done a good job keeping it clean and presentable. The bed was comfy and it was a good affordable option for staying for a few nights.
Madelyn
Stayed 7 nights in Mar 2024
Response from DC on Apr 15, 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Sleep Inn & Suites is a great hotel to stay at. We are currently working on having some renovations. Looking forward seeing you!
8/10 Good
Cynthia
Apr 11, 2024
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Overall, i gave it a good rating. The parking lot is riddled with large potholes. The walls in the rooms are paper thin. I heard everything that was gojng on next door including their phone notifications and their snoring!
Cynthia
Stayed 1 night in Apr 2024
Response from DC on Apr 12, 2024
Thanks for sharing this with us. We apologize for not meeting your expectations with room. Your feedback is really important to us. Looking forward seeing you!
Sleep inn and Suites is a great place to stay at. We are happy you had such a great time. Your feedback is really important to us. Looking forward seeing you!
8/10 Good
Rene
Traveled with family and small children
Apr 8, 2024
Liked: Amenities
I wasnt expecting a breakfast and a coffee bar that was open all night long, but that was a pleasant surprise.
The facility seems a bit dated and some couch pillows were ripped.
Rene
Stayed 1 night in Apr 2024
Response from DC on Apr 12, 2024
We are happy you had such a great time at our hotel. Your satisfaction and feedback are our priority. Sleep Inn & Suites is a great place to stay at. Hope you consider staying with us again!
Thanks for choosing Sleep Inn & Suites. We are currently working on having some renovations. Will address this right away. Looking forward seeing you!
8/10 Good
Karen
Apr 7, 2024
Liked: Cleanliness, staff & service
The hotel is nice but needs upgrades. The carpets were stained and loose with rolls and the ceilings and walls needed paint fresh ups. Breakfast was good and the staff was very nice.
Karen
Stayed 1 night in Apr 2024
Response from DC on Apr 8, 2024
Thanks for sharing your feedback with us. Sleep Inn & suites is currently having some renovations. This includes the carpets and the flooring in every room. Your satisfaction is really important yo us. The staff is amazing they love to make guest stay wonderful. Looking forward seeing you!
Amazing customer service. I forgot the young lady name at the front desk today. She was very informative and professional. Thank you. Walking in this evening, the night staf were very welcoming. Thank God for the computers and printer!! My room smelled fresh and very clean. I will come back here whenever i am in Buffalo.
Dominique
Stayed 1 night in Apr 2024
Response from DC on Apr 8, 2024
Sleep Inn & Suites is a great hotel to stay at.We are happy that our staff made your stay very welcoming and comfortable. Your feedback is really important to us. We will be happy to have you back at our hotel.
Coming to this hotel every few weeks for business. Everyone is so nice, helpful and wonderful. I requested room 314 if possible and it was ready for me when I arrived and even let me check in early. The man & woman taking care of the breakfast buffet working very hard are amazing. I always arrive for 4-5 day and it became my home away from home.
DOR
Stayed 4 nights in Apr 2024
Response from DC on Apr 8, 2024
Thanks for always choosing us. We love to have you at our hotel. The staff loves to make guest stay comfortable. We are happy you enjoyed your stay and that the staff made it even more nicer for you. Sleep Inn & Suites team is happy to have you as your loyal guest. Looking forward seeing you!
I had an early morning flight, so my stay was short, but it was clean, nice, and very convenient.
Zachary
Stayed 1 night in Apr 2024
Response from DC on Apr 8, 2024
We are happy you had such a great time at our hotel. Thanks for sharing your feedback with us. Sleep Inn & Suites is a great place to stay at. Looking forward seeing you soon!
property is located centrally to where I needed to go. easy to get into and out of parking lot, easy check in and check out, good breakfast, clean room,
james
Stayed 1 night in Mar 2024
Response from DC on Apr 2, 2024
We are happy you had such a great time at our hotel. Your feedback and satisfaction is the number one priority. Sleep Inn & Suites is a place to stay at. Looking forward seeing you!
8/10 Good
Chris
Mar 30, 2024
Liked: Amenities
Good
Chris
Stayed 1 night in Mar 2024
Response from DC on Apr 1, 2024
Sleep Inn & Suites is a great place to stay at. Your feedback is our number one priority. Looking forward seeing you!
8/10 Good
daniel
Mar 28, 2024
Liked: Cleanliness, staff & service
daniel
Stayed 2 nights in Mar 2024
Response from DC on Apr 1, 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is our number one priority. Looking forward seeing you!
Closeness to airport and being shuttled. Comfortable room.
Christina
Stayed 1 night in Mar 2024
Response from DC on Apr 1, 2024
Sleep inn & Suites is located in a very convenient location close to the airport and other great places. We are happy that you had such a great time at our hotel. Looking forward seeing you!
10/10 Excellent
mark
Mar 27, 2024
Liked: Amenities
Nice staff great room
mark
Stayed 7 nights in Mar 2024
Response from DC on Mar 28, 2024
Thanks for choosing Sleep Inn & Suites. We are happy you had such a great time at our hotel. Hope you consider staying with us again!
10/10 Excellent
Melissa
Mar 27, 2024
Liked: Property conditions & facilities
The room was clean, spacious, and the bathroom and shower area appeared modernized. There were also areas to use as charging stations and a large work space.
Melissa
Stayed 1 night in Mar 2024
Response from DC on Mar 28, 2024
We are happy you liked our rooms. Sleep Inn & Suites is a great hotel to stay at. Is a great place to stay at. Looking forward seeing you!
Sleep Inn & Suites is currently working on having some renovations. The floors in the hallways and the room will be replace. We are happy you enjoyed our breakfast. Looking forward seeing you!
Room was close to elevator and noise level at front desk early morning can be heard from my room. Did not sleep at all Hotel in general smelt like weed and staff were so unfriendly never staying again
Ornella
Stayed 1 night in Mar 2024
Response from DC on Mar 26, 2024
This is something very uncommon at our hotel. For your next stay you can always talk to the front desk staff they will your stay as comfortable as possible. Hope you consider staying with us again!
Sleep inn and Suites is a great place to stay at. We are happy you had such a great time. Your feedback is really important to us. Looking forward seeing you!
On behalf of our team we apologize for not meeting your expectations. This is something very uncommon at our hotel. Will address it right away with our staff. Hope you consider staying with us again!
Thanks for choosing Sleep Inn & Suites. Your feedback is the most important thing to us. We are happy you enjoyed your stay. Looking forward seeing you!