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Reviews of Wyndham Garden Buffalo Downtown

3 out of 5
Wyndham Garden Buffalo Downtown
125 High St, Buffalo, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 635 out of 1005 reviews" "
Rating 8 - Good. 243 out of 1005 reviews" "
Rating 6 - Okay. 59 out of 1005 reviews" "
Rating 4 - Poor. 34 out of 1005 reviews" "
Rating 2 - Terrible. 34 out of 1005 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Allegra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great friendly staff. Nice clean room. Convenient location
Stayed 1 night in May 2024
Response from Jean on May 10, 2024
Allegra, Thank you so much for the kind words. I am very happy you enjoyed your stay!

2/10 Terrible

Thomas

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you’re like me, this is why you SHOULDNT stay at this hotel. No parking. They charged you $20 a day for someone to park a couple blocks away. Valet guy yells at me, “you the one who left it in the middle of lane?” and of course it’s, yes, now do your job. The towels had hair spiders in them, the towel hook fell off the wall when I attempted to use it, the pillows were flat, etc. Just terrible. The only reason to stay there is if your family is at one of the hospital surrounding this hotel. Otherwise, avoid at all costs.
Stayed 7 nights in Apr 2024
Response from Jean on May 8, 2024
Thomas, I am very sorry you were unhappy with your accommodations. We would have been more than happy to rectify the problems while you were with us. I have investigated the employees you encountered when you arrived and will handle the situation internally.

10/10 Excellent

Toni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was very attentive. We checked in online and as soon as we walked in the very kind young lady at the desk immediately greeted us. Knew who we were from my ID that I uploaded for check in, remembered my name as well and never missed a beat. She also offered all of the information we needed without us even having to ask. Check in and out is very quick and efficient and they seemed to have at least two people there at all times. They were all very prompt and courteous. The room was pleasant and clean. We had a standard King room. The room was decent size, the bathroom in that room was small but sufficient. The bed was very comfortable and plenty of very comfortable pillows as well. The complimentary breakfast was decent and the coffee was good. I would definitely stay here again. If you do go for an even as we did their shuttle does fill quickly so we chose to Uber to and from and had no problem there as well. The hotel offers parking on your own or valet. The valet is definitely the better value if you plane to come and go often.
Stayed 1 night in May 2024
Response from Jean on May 7, 2024
Toni, Thank you so much for taking the time to share your experience at the Wyndham Garden. I am so very happy you enjoyed our services. I gave Morgan a copy of your review! She is very happy. We look forward to seeing you again.

10/10 Excellent

Robin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff, extremely helpful.
Stayed 2 nights in May 2024
Response from Jean on May 6, 2024
Robin, Thank you so much for the kind words regarding the staff. I am very happy you enjoyed your stay.

10/10 Excellent

Madonna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel very clean very friendly
Stayed 1 night in May 2024
Response from Jean on May 6, 2024
Madonna, Thank you so much for the great score and feedback. I am very happy you enjoyed your stay.

10/10 Excellent

Debbi

Traveled with partner
Room was great. Smelled great. Large fridge in the room. Valet parking was great. Staff was extremely friendly and helpful. Free breakfast wasn’t to our liking but everything else was amazing.
Stayed 1 night in May 2024
Response from Jean on May 6, 2024
Debbi, Thank you so much for the great score and kind words. I am very happy you enjoyed your accommodations.I'm sorry you did not like our complimentary breakfast offerings. We appreciate your business.

8/10 Good

Katrina

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice and helpful.
Stayed 2 nights in May 2024
Response from Jean on May 4, 2024
Katrina, Thank you for the kind words regarding the staff. We appreciate your business.

6/10 Okay

Sarit

Stayed 1 night in Feb 2024
Response from Jean on Apr 30, 2024
Sarit, Thank you for you business. I am very sorry you were less than satisfied with your stay.

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jean on Apr 24, 2024
Cathy, Thank you so much for the great score. I am very happy you enjoyed your stay.

10/10 Excellent

Braeden

Stayed 1 night in Apr 2024

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet & clean hotel, friendly staff, valet parking with our booking, free breakfast with some hot selections, close to downtown activities, and they provide free shuttle for drop off and pick up which was excellent! The room was great,fairly updated. Has microwave, mini fridge, coffee maker. Also the bathroom provide on the wall soap, shampoo, conditioner, body wash, & body lotion. I would recommend this hotel its was great !
Stayed 1 night in Apr 2024
Response from Wyndham Manager on Apr 16, 2024
Thank you David for the wonderful and positive feedback. Your business is greatly appreciated, thank you for staying with us!

4/10 Poor

Andrea

Stayed 1 night in Apr 2024
Response from Wyndham Manager on Apr 16, 2024
Thank you Andrea for staying with us.

10/10 Excellent

Stefanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They made it easy with on line check in, valet parking and easy convenient check out. Would stay there again.
Stayed 1 night in Apr 2024
Response from Jean on Apr 15, 2024
Stefanie,Thank you so much for the great score. I am very happy you enjoyed your stay. We appreciate the kind words. Look forward to seeing you again.

10/10 Excellent

Kristen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in the middle of a mostly medical facility area. Not a lot of walkable things nearby, but did not matter to us as it was one of the more reasonably priced hotels and had good reviews. I will say that the shining star of this hotel is the staff. Every single person we dealt with, from the valets to the front desk, to breakfast staff to housekeeping was very pleasant and helpful! Would recommend this hotel based on the staff alone!
Stayed 2 nights in Apr 2024
Response from Jean on Apr 15, 2024
Kristen,Thank you so much for the great score. We appreciate the kind words regarding the staff!I am very happy you enjoyed your stay.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
My som left a stuffed animal and housekeeping staff went above and beyond to find it for us.
Stayed 1 night in Apr 2024
Response from Jean on Apr 15, 2024
William,I am very happy to hear that your sons stuffed animal was located and returned safely. Thank you for your business.

8/10 Good

Amberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jean on Apr 15, 2024
Amberly, Thank you for responding to this survey. We appreciate your business.

10/10 Excellent

Steven D

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was close to the medical centers and a short walk to great eateries.
Stayed 5 nights in Apr 2024
Response from Jean on Apr 15, 2024
Steven D,Thank you so much for the great score and feedback. We are very happy you enjoyed your stay.

8/10 Good

Jatesha P

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service
The corner of my room had peeling walls and the shower had no soap. Someone put water in the bottle instead of replacing the body wash.
Stayed 1 night in Apr 2024
Response from Jean on Apr 12, 2024
Jatesha, Thank you for the feedback. The amenities in our guest bathrooms cannot be tampered with. We can only replace the items with a new bottle. I will forward your comments to the housekeeping manager for review. Thank you for your business.

8/10 Good

Jenna

Traveled with family
Liked: Amenities, property conditions & facilities
Close proximity to hospital. Good service at front desk.
Stayed 1 night in Apr 2024
Response from Jean on Apr 12, 2024
Jenna, Thank you for the great comments! I am happy you enjoyed our services!

8/10 Good

Gwen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was great, the surrounding area not so much; very isolated, nothing to do and if you're a walker, you might walk into some residential area that looks rough (and nobody around).
Stayed 3 nights in Apr 2024
Response from Jean on Apr 12, 2024
Gwen, Thank you for the feedback. The hotel is located a short distance to Allentown. Great window shopping and very populated. We do having walking maps of the area also. I am sorry you were not informed of this from the hotel during your stay. We appreciate your business.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The grab & go breakfast was appreciated & better than i expected. My room was clean. The staff was super helpful!
Stayed 2 nights in Apr 2024
Response from Jean on Apr 12, 2024
Paula, Thank you so much for the great feedback. I am very happy you enjoyed your stay!

4/10 Poor

Carola

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is pretty basic for what I needed, one night stay was sufficient but if I would’ve to prolong my stay I don’t think it would’ve been good. I am highly allergic to dust and mold and the room clearly had mold accumulated in the corner ceiling by the window. There was a bit of a mess at check-in but thankfully resolved quickly and without having too much of a back and forth.
Stayed 1 night in Apr 2024
Response from Jean on Apr 10, 2024
Carola, Thank you for taking the time to share your experience with us. I am sorry you had difficulties with both your room and check in. I have forwarded your comments to both our housekeeping and maintenance director to follow up on the issues you had with your guest room. The manager on duty would have been more than happy to assist you with moving your room. I appreciate you communicating this to us.

10/10 Excellent

Aprecia

Stayed 1 night in Apr 2024
Response from Jean on Apr 30, 2024
Aprecia,Thank you so much for the high score! I am very happy you enjoyed your stay.

10/10 Excellent

Rebecca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was smack dab in the middle of the hospital district. If you are looking for a place that you can park and walk this isn't the place for you. We had no problem driving so it worked great for us. There is a shuttle for any place within a mile so we were able to take the shuttle to fountain plaza and get the train to the Keybank center for a concert. It was very convenient.
Stayed 2 nights in Apr 2024
Response from Jean on Apr 8, 2024
Rebecca, Thank you for the feedback. I am very happy you enjoyed our services.We look forward to seeing you again!

10/10 Excellent

Robert

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Jean on Apr 8, 2024
Robert,Thank you for the the kind words. I am very happy you enjoyed our services.

10/10 Excellent

Kathleen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location was convenient and perfect for or adventure to Niagara Falls. The staff was so kind and helpful. The complimentary breakfast was great!
Stayed 2 nights in Mar 2024
Response from Jean on Apr 8, 2024
Kathleen,Thank you for the the kind words. I am very happy you enjoyed our services.

10/10 Excellent

Riley

Stayed 1 night in Apr 2024
Response from Jean on Apr 30, 2024
Riley,Thank you so much for the high score! I am very happy you enjoyed your stay.

10/10 Excellent

Stefanie

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Jean on Apr 8, 2024
Stefanie,Thank you for the great score. I am happy you enjoyed your stay.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jean on Apr 30, 2024
Kelly, Thank you so much for the high score! I am very happy you enjoyed your stay.

10/10 Excellent

sonya

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and outgoing. Hotel is a little older but well maintained. I would definitely stay there again.
Stayed 1 night in Apr 2024
Response from Jean on Apr 8, 2024
Sonya, Thank you for the the kind words. I am very happy you enjoyed our services.

10/10 Excellent

Jerry

Traveled with family
Liked: Staff & service, property conditions & facilities
Do not like New York
Stayed 1 night in Apr 2024
Response from Jean on Apr 2, 2024
Jerry, I am very sorry you did not like our state. I hope you enjoyed the Wyndham Garden? We appreciate your business.

8/10 Good

Lynn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for a hockey game and loved the hotel ……the breakfast was much more than grab and go ……will stay there again
Stayed 1 night in Mar 2024
Response from Jean on Apr 2, 2024
Lynn,Thank you so much for the kind words. I am very happy you enjoyed your stay. We look forward to seeing you again.

8/10 Good

Artimaess

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking issue
Stayed 1 night in Mar 2024
Response from Jean on Apr 2, 2024
Artimaess, Thank you for your feedback. We appreciate your business.

10/10 Excellent

Reanna

Liked: Cleanliness, amenities, property conditions & facilities
I didn’t get the front desk lady’s name but she was so nice😌. The room was amazing and so much better than expected. Thank you so much for having us.
Stayed 1 night in Mar 2024
Response from Jean on Apr 2, 2024
Reanna, Thank you so much for the kind words. I am very happy you enjoyed your stay. We look forward to seeing you again.

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff here were excellent! The hotel was clean and very well kept.
Stayed 1 night in Mar 2024
Response from Jean on Apr 1, 2024
Danielle,Thank you so much for the great comments. I am very happy you enjoyed our services. We look forward to seeing you again!

10/10 Excellent

Sarah

Stayed 3 nights in Mar 2024
Response from Wyndham Manager on Apr 21, 2024
Thank you Sara for the 5/5 rating. We appreciate your business, thank you!

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, friendly staff and helpful, very clean and quiet. Very easy check in and out.
Stayed 1 night in Mar 2024
Response from Jean on Apr 1, 2024
Tom,Thank you so much for the great comments. I am very happy you enjoyed our services. We look forward to seeing you again!

10/10 Excellent

Kathleen

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was incredibly helpful and kind. They gave great dining recommendations. I’d stay here again.
Stayed 1 night in Mar 2024
Response from Jean on Apr 1, 2024
Kathleen, Thank you so much for the great comments. I am very happy you enjoyed our services. We look forward to seeing you again!

10/10 Excellent

Monte, Medina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My first time at this property...come to Buffalo for Live music shows. It is a little dated but very clean and well maintained. The room was huge, large screen TV, comfortable King bed, very large mini fridge easy to stock, microwave, coffee. The "Grab & Go" free breakfast was way more than expected and good! The free shuttle to downtown events blew me away-awesome. Even though the restaurant/bar is closed at this point , they sold great beers and wine from a cooler. great hot water pressure in the shower. it may just be seasonal but I had free valet & parking. Overall very friendly attentive staff.
Stayed 3 nights in Mar 2024
Response from Wyndham Manager on Mar 28, 2024
Hi Monte, thank you so much for the wonderful feedback and for sharing your experience. I am happy to hear you enjoyed your stay with us and our city!Have a great day and thank you for your business!

10/10 Excellent

Jamie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful, kind, friendly, and caring! I would definitely stay here again!
Stayed 1 night in Mar 2024
Response from Jean on Mar 26, 2024
Jamie,Thank you so much for the kind words. I am very happy you enjoyed your stay!

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful and accommodating. Hot breakfast was greatly appreciated.
Stayed 1 night in Mar 2024
Response from Jean on Mar 26, 2024
Mary,Thank you so much for the kind words. I am very happy you enjoyed your stay!

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect for work visit with the medical center
Stayed 1 night in Mar 2024
Response from Jean on Mar 26, 2024
Daniel, Thank you so much for the kind words. I am very happy you enjoyed your stay.

8/10 Good

Kelly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing!! Great location and worth it for valet parking :) Would stay there again.
Stayed 1 night in Feb 2024
Response from Wyndham Manager on Mar 21, 2024
Thank you Kelly for the wonderful feedback. I appreciate your business and hope you see you again as our guest!

10/10 Excellent

Finin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Mar 2024
Response from Jean on Mar 19, 2024
Finn, Thank you so much for the great score. I am very happy you enjoyed your stay!

8/10 Good

Kathleen

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Parking is at a garage across the street. The breakfast is limited, but more than a “grab and go”, which is how the staff referred to it. My concern was elevated when I saw the offerings, which included premade breakfast sandwiches, different bread options with a toaster available and sausages.
Stayed 1 night in Mar 2024
Response from Wyndham Manager on Mar 18, 2024
Thank you Kathleen for the feedback. We appreciate your business, thank you for staying with us!

8/10 Good

Dennis

Stayed 1 night in Mar 2024
Response from Jean on Apr 8, 2024
Dennis, Thank you for your business.

10/10 Excellent

amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came in for a concert at the Town ballroom, hotel was a great location especially with a shuttle service, breakfast in the morning was an added bonus. All the staff we met we friendly and a please to chat with. Will return if we are in the area again.
Stayed 1 night in Mar 2024
Response from Wyndham Manager on Mar 18, 2024
Thank you Amanda for the wonderful feedback. Looking forward to seeing you again as our guest!

10/10 Excellent

LeAnn

Stayed 1 night in Mar 2024
Response from Jean on Apr 8, 2024
LeAnn,Thank you for the great score. I am happy you enjoyed your stay.

4/10 Poor

Rebecca

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jean on Mar 14, 2024
Rebecca, I am very sorry you were unhappy with your stay. Thank you for your feedback.

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Jean on Mar 13, 2024
Courtney,Thank you so much for the great score. I am very happy you enjoyed your stay.