“The staff was wonderful. Both the lady who checked us in and the lady who checked us out were very nice, friendly, and welcoming, and they made the experience pleasant.
The room itself was just okay. It could have been cleaner, as there were cobwebs in several corners and some areas that were noticeably dusty.
The biggest issue, however, was the noise from upstairs. We could literally hear the floor/ceiling creaking and making loud noises throughout the night. It was especially noticeable……
“When I arrived to check in, the clerk couldn't get anything printed. When I got to my room, the TV didn't work, called the front desk, no answer, was going out my door to go down to front desk, operator called back. She came up to my room and had to do several things to get it to work and it was a smaller TV. I continuously had to connect to the internet, not sure why. I was charged a different amount than what my total was when I booked with Expedia, that's not happened before. When I……
“When I made my reservation through Expedia, I did not notice that it listed a smoking room. I asked if they had a non-smoking room. The clerk said there were none available but I could pay for an upgrade to a Junior Suite. I said no. Another person in our group asked the same question when they arrived and they were told there were non-smoking rooms available.
The carpet in the room was very dirty.”
“Hotel was very clean. Really easy to locate. Staff was very friendly and helpful. Room was very spacious and clean. Breakfast was really good. If we travel back this way, we will definitely stay at this hotel again.”
“The hotel did not honor the room that we had booked and said we should not have booked through Expedia, they didn’t have correct information on the rooms. They gave us an interior room and did not honor the city view or room number that was specified in our reservation with Expedia. The front desk was very unhelpful even though it appeared they had many empty rooms. The hotel had character which we liked, but just the reception we received due to booking through Expedia was awkward. Please be……