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Reviews of Quality Inn & Suites

2.5 out of 5
Quality Inn & Suites
1008 Sheppard Rd, Burkburnett, TX

Reviews

7.4

Good

Rating 10 - Excellent. 337 out of 884 reviews" "
Rating 8 - Good. 236 out of 884 reviews" "
Rating 6 - Okay. 109 out of 884 reviews" "
Rating 4 - Poor. 87 out of 884 reviews" "
Rating 2 - Terrible. 115 out of 884 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

kathryn

Traveled with partner, Traveled with pets
Disliked: Property conditions & facilities
Lighting in bathroom three bulbs burn out. Refrigerator making noise was was not staying cold.
Stayed 2 nights in May 2024

4/10 Poor

Taniyah

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Lisa

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First, the property has recently changed hands. When I arrived, I was told they could see I had a reservation, but had not been paid by Expedia and would need to pay with cash and call Expedia for a refund. When I called, Expedia could not find a current phone number for the property. After much time, I was finally given a refund. Once in our room, it smelled like mildew. The window was filthy and the bathroom looked as though they had attempted to cover up some dirty spots with new paint. We left the room and checked the door, only to find we could open the door without a key card. Management moved us to a new room that appeared cleaner, but the carbon monoxide detector and tv remote had no batteries. In the morning, we found the shower head did not work. The complimentary breakfast is a waffle maker and cereal with no milk. The only thing to drink is coffee. The second night we were there, heavy thunderstorms came through, and the staff was kind enough to let us hang out in an office with no outside windows to help keep the boys with us calm until it blew over. Overall, I would not want to stay here again.
Stayed 2 nights in Apr 2024

2/10 Terrible

Gena

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy filthy. In disrepair, molding falling off. Carpets stained and disgusting. Trash on floor laying for days. Never saw a housekeeper for 3 days we were there, not anywhere!
Stayed 2 nights in Apr 2024

2/10 Terrible

Brent

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
For starters, the toilet in room 424 sounds like a jet plane taking off. It would not stop running. It was so loud that I had to turn the water off of the toilet to make it stop. Also, the shower had several rust spots that were running down the sides inside the tub. I killed 2 spiders in the room that night also. When I tried to tell the young girl about the issues the next morning, she looked at me like I was crazy. We won’t be staying at this property again. It was very disappointing for 120.00 a night.
Stayed 1 night in Apr 2024

2/10 Terrible

Vijaykumar

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel has been advertised as Best Western though ownership has changed and not indicated on website. Pool is out of service, breakfast is very limited (almost serve like nothing), rooms are in very bad conditions ( carpet peeling off at many places, broken closets, washroom door doesn’t lock, main door lock has been tampered etc.). We paid more money considering it’s BW but standards are very low.
Stayed 1 night in Mar 2024
Response from Management on Mar 17, 2024
We do apologize for the issues during your stay, however we appreciate the feedback. We will address these issues and quickly get them resolved for a more improved stay. Safe Travels!

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Management on Mar 16, 2024
We are so pleased to hear you enjoyed your stay!

8/10 Good

Aquenyata

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It wasn't a bad place to stay. The rooms were very big and roomy.
Stayed 1 night in Feb 2024
Response from Management on Mar 2, 2024
We are so pleased to hear the good review, thank you for staying with us and we hope to see you again in the future!

2/10 Terrible

Jessica

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Just to start the advertising is false. There is no breakfast, no wifi and the pool was closed because it was found unsafe. The building in its self stunk and was dirty. All the trash cans were over flowing. None of the smoke detectors had covers on them and some were even covered with a plastic bag. In the elevator the emergency call was turned to off. It says no smoking is allowed but it smelled so bad of cigarettes. Now to the rooms. The first room we were given the beds were dirty, there was trash in the trash can, and the toilet was broke. When I went down stairs to complain the manager admitted that they had not had any house keeping in 3 days. My brothers room when he arrived still had multiple empty beer cans and drugs in his room. When we asked for a refund we were told no. I would not recommend this place
Stayed 2 nights in Feb 2024
Response from Management on Feb 26, 2024
We apologize for the issues you've experienced during your stay. We do however offer a continental breakfast for the time being which will soon be hot breakfast, we do offer FREE Wi-Fi, we may have been having technical difficulties during your stay but that is something we do offer. Our pool is closed due to maintenance, in which we are diligently working to get open. We sure do hope you give us another chance in the future, safe travels!

2/10 Terrible

Dusty

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I did not stay. We saw the filthy condition everywhere, many room doors damaged as if they had been broke into or attempted to be broken into, and asked for a refund. The assistant manager gave me a receipt for a refund with her initials. She said to contact expedia and you would call her for a refund approval and she would approve it. Expedia should remove this hotel until it cleans up it's entire operation.
Stayed 1 night in Feb 2024
Response from Management on Feb 20, 2024
We do apologize for the issues during your stay, we do however appreciate the feedback in where we can improve. We hope that you will give us another chance in the future.

2/10 Terrible

Carl

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was dirty and disgusting. TV’s didn’t work anywhere in the hotel. No breakfast even though it was promised. Thought it may have been a Best Western but clearly was NOT! Best Western should make them take the signs off the property
Stayed 2 nights in Jan 2024
Response from Management on Feb 9, 2024
We do apologize for the issues during your stay. We are diligently working to address and resolve the issues stated in your feedback. We do hope you give us another chance in the future. Thank you and safe travels.

4/10 Poor

Erica

Traveled with partner, Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We had to change rooms like 3 times. My first room had the floors stained the couch stained and the bedsheets stained too. My mother’s room didnt have a working fridge and barely any running water. The second room I got was good and stayed there but my mother’s other room, the door did not lock once you closed the door. The new room she got was good afterwards. Also they don’t have the pools open the whole time but that’s just me being picky.
Stayed 4 nights in Feb 2024
Response from Management on Feb 9, 2024
We do apologize for the issues during your stay. We are diligently working to address and resolve the issues stated in your feedback. We do hope you give us another chance in the future. Thank you and safe travels.

6/10 Okay

Amanda

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service
Eh
The room was not what was advertised on the bookings site. My room was supposed to be the king suite with extended sitting room. It was not it was a ting room with king bed and one sitting chair. But the bed was comfortable the room looked like it was remodeled but the bathroom was not. Toilet. Was very lower the ground and shower was hard water crusted in the corners on the outside. It was a little in the room with a couple burns in the comforter on the bed but to bad. The tv didn’t have sound so I used my phone to watch tv This definitely wasn't the worse hotel I’ve stayed in but the best either. If you somewhere to lay your head fantastic. But apart from that don’t expect the Hilton. The staff were more focused on talking to each other rather than me when checking in and leaving.
Stayed 2 nights in Feb 2024
Response from Management on Feb 5, 2024
We do apologize for the issues you encountered during your stay, we are thrilled though for the positive comments. We will address these issues immediately with our staff and we hope to see you again in the future! Thank you for the feedback.

10/10 Excellent

Berenice

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend
It was great! will be using again.
Stayed 1 night in Jan 2024
Response from Management on Feb 5, 2024
Thank you for the spectacular rating and review I will share this with our staff! We hope to see you again soon.

2/10 Terrible

Jorge

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
No me gusto nada, NADA de higiene, nunca nos limpiaron la habitacion, tuve que ir al mostrador a buscar toallas y papel higienico, nada de empatia del personal malas actitudes, fue una experiencia horrible. No lo recomiendo para NADA😡
Stayed 5 nights in Jan 2024
Response from Management on Feb 3, 2024
Nos disculpamos por los problemas durante su estadía, sin embargo, solicitamos a los huéspedes que soliciten servicio de limpieza si se hospedan más de 2 días. Seguramente abordaremos estos problemas que tenga con nuestros empleados. Gracias por los comentarios.

2/10 Terrible

Misti

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever!
The key machine wasn’t working at check in. They literally let us in the room using a crow bar! The room stunk like pure cigarettes, even though it says no smoking! Terrible experience won’t be going back!
Stayed 1 night in Jan 2024
Response from Management on Feb 2, 2024
We do apologize for the issues you encountered during your stay, grateful news is that our key machine has been replaced. However we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

2/10 Terrible

Ulysses

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Management on Feb 2, 2024
We do apologize for any issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

2/10 Terrible

Pamela

Nightmare in Burkburnett Tx
#1 there was no breakfast for either day #2 there was no Tv #3 the pool was closed #4 phones in room didn't work Today they posted a sign waiting on grocery truck. Sorry for the inconvenience. There is no excuse or reason that is acceptable. When I say no breakfast there was no cereal..eggs..cream for coffee..no milk..no yogurt..no bread for toast...common how do run completely OUT??
Stayed 2 nights in Jan 2024
Response from Management on Jan 30, 2024
We do apologize for these issues. We have been diligently working on getting this all resolved. Thank you for the feedback and we do hope you give us another chance in the future. Safe travels!

4/10 Poor

melody

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Tv didn’t work they had nothing to sit in in the room only one desk chair and they charged an extra 77.00 when i checked in so that brought the room to nearly 200.00
Stayed 1 night in Jan 2024
Response from Management on Feb 2, 2024
We do apologize for the issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

2/10 Terrible

Christopher

Disliked: Cleanliness, property conditions & facilities
Awful
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
We do deeply apologize for any issues you may have experienced during your stay. We do hope that you consider us again in the future.

4/10 Poor

Sam

Traveled with family
The tv does not work
Stayed 1 night in Jan 2024
Response from Management on Jan 29, 2024
We do apologize, since the bad weather we have been having issues with our television cable throughout the hotel. We have been working diligently with the provider to get this issue fixed.

6/10 Okay

Tim

Liked: Cleanliness, staff & service, room comfort
Weekend trip
I reserved a deluxe king and we got a regular king the staff was very friendly they had some bad weather ice storm the day or two before so the cable was out the key machine didn’t work so when we got back from the casino at 2 the maintenance guy got us in real friendly guy the water was “HOT” we knew it was a cheaper hotel and really just needed a place to sleep and clean up for the trip home would stay again
Stayed 1 night in Jan 2024
Response from Managment on Jan 25, 2024
We do apologize for the issues during your stay, we are working diligently to resolve said issues. We do thank you for your feedback and hope to see you again soon!

2/10 Terrible

Kimberly

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Management on Jan 25, 2024
We do apologize for any issues you encountered during your stay, we do appreciate your feedback and hope to see you again soon.

2/10 Terrible

Kristi

Stayed 1 night in Jan 2024
Response from Management on Feb 12, 2024
We apologize for any issues you've experienced but are we thankful for the feedback.

2/10 Terrible

Angie

Traveled with partner
Disliked: Cleanliness
Stayed 1 night in Jan 2024
Response from Management on Jan 22, 2024
We do apologize for the issues during your stay as we were experiencing unexpected difficulties, we were working diligently to fix with the resources we had. We do appreciate the feedback, and hope to see you again in the future.

2/10 Terrible

Cheryl

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Management on Jan 19, 2024
Sorry Cheryl for the issues you may have experienced during your stay, we apologize deeply and hope you give us another chance in the future.

10/10 Excellent

Rhett

Business traveler, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Management on Jan 16, 2024
Thank you for the feedback, we hope to see you again soon!

10/10 Excellent

AMANDA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment was clean, and the staff demonstrated excellent customer service.
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
We are so pleased to hear your stay was exceptional! We hope to see you again soon, safe travels!

8/10 Good

Jackie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pillows are little and not enough tub in bad shape needs replaced floor was weak. Staff was very friendly
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
We are sorry to hear about some of the issues you endured, please allow us to extend our apologies. Thank you for the feedback and the rave on our staff! Safe Travels!

2/10 Terrible

Theresa

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast, had to stay next to a couple who were smoking cigarettes in the room and no one downstairs cared. Even at 6am fire alarms were going off because of them smoking. I’m 9 months pregnant and had to ingest second hand smoke because staff wouldn’t put us in another room.
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
We do sincerely apologize for the issues you endured on your stay with us, we will be addressing your concern immediately. Thank you for staying with us and congratulations on your blessing!

4/10 Poor

Diane

Traveled with family and small children
Indoor pool was closed . Pool heater didn't work. The one thing we got this room for. Had to ask for towels. We haven't had the breakfast yet.
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
We do apologize, we are working diligently to fix this issue. Our deepest apologies, we do appreciate the feedback. Safe travels.

6/10 Okay

JoDee

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not the best, not the worst.
We stayed here because it was inexpensive but it wasn't great. The door to the room looked as if it had been broken into, the lamp didn't turn off, and the alarm kept going off because someone was smoking Marijuana in the elevator.
Stayed 1 night in Jan 2024
Response from Management on Jan 16, 2024
We would like to extend our deepest apologies for this issues and we will be addressing them with our maintenance immediately. Thank you for the feedback, safe travels.

2/10 Terrible

Wade

Stayed 1 night in Jan 2024
Response from Management on Jan 25, 2024
We do apologize for any issues you experienced during your stay, we appreciate the feedback and hope to see you again soon.

4/10 Poor

David

Traveled with family
Disliked: Amenities
It took one hour to check in. Lights. Tv. Shower. Commode did not work right. Had a plastic bag on the smoke detector.
Stayed 1 night in Dec 2023
Response from Management on Feb 2, 2024
We do apologize for the issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

2/10 Terrible

Kellie

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2023
Response from Management on Feb 2, 2024
We do apologize for any issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 thumbs down
This place and the staff were terrible. Couldn't wait to leave unorganized dirty and very unprofessional staff that work there this place is absolutely a dump needs to be taken off the available hotels I will never go to hotel.com again was overcharged.
Stayed 2 nights in Dec 2023
Response from Management on Jan 16, 2024
We are deeply sorry if your stay was not up to par, we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

2/10 Terrible

Coty

Stayed 1 night in Dec 2023
Response from Management on Jan 16, 2024
We are deeply sorry if your stay was not up to par, we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

2/10 Terrible

Randy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I prepaid for a double bed and got a king bed instead.I was given a key to a wrong room I was told 421 so when I open it someone is already in room.thank God we didn’t get shot at!! So I go back down and now told 425 so go back up and still doesn’t work.So an employee himself comes to open still don’t work so he turns around and opens 426.He walks in and says ok this is your room.Also room is non smoking but all of floor smells like marijauna.There is no breakfast either and no one at front counter.Other guest say to call front counter dial 0 and we get back to room and no phone either in room.No telling how long no one was not in office so very unsafe! I rang the bell repeatedly to ask where the breakfast was at nobody came to front! I and many other guest waited at least an hour and nobody came to get breakfast ready or came to front desk!! So we go back up to get our things to leave I then decided to call office from my phone and someone finally answered at 8:10 a.m I was told that they have no food to make for breakfast and owners are aware of the problem a couple of days now and have yet to provide what they need to make breakfast!! The worst hotel to stay at!!! Another problem 4th floor is not a floor to put any guest at it’s the dirtiest floor ever- carpet so dirty walls are filthy— etc! I could go on and on but I think I’ve Mede it clear this hotel does not need to stay open for business!
Stayed 1 night in Dec 2023
Response from Management on Feb 2, 2024
We do apologize for any issues you encountered during your stay, however we do appreciate your feedback and will review with our team in how we can improve. Thank you and we hope you give us another chance in the future.

6/10 Okay

Orlando

Stayed 2 nights in Dec 2023
Response from Management on Jan 16, 2024
Thank you for the feedback. Safe travels!

2/10 Terrible

Jose

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Main lobbis is ok but rooms are nasty stains on couches and carpet..As soon as you walk out elevator and see hallway carpet you'll see what you booked..not recommended and won't stay again..
Stayed 1 night in Dec 2023
Response from Management on Jan 16, 2024
We are deeply sorry if your stay was not up to par, we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

4/10 Poor

Andrew

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Not our best stay here.
Returning from the casino at 2 AM, we were met by the Police in the lobby because the Hotel staff had disappeared. I hope nothing bad had happened to them. The shower in our room 421 had spotted, greasy stains all around the drain and the side of tub. We did not shower that morning. The room was spacious and bed was comfortable.
Stayed 1 night in Dec 2023
Response from Management on Jan 16, 2024
We are deeply sorry for the issues during your stay, I can assure you that they were addressed and we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

2/10 Terrible

Tommy

Disliked: Cleanliness, staff & service, property conditions & facilities
NO FRONT DESK CLERK
We checked into the hotel at 4pm. Room was clean. Bathroom was clean but not fully stocked. No wash rags, no toiletries. Left until 1am. When we arrived back our key cards would not work. Person at front desk said he was going to go get his mother to show him how to rekey the cards. We waited until almost 5am to get into our room. The guy never came back. We had to call the local police department to come find someone to let us in our room. Was a HORRIBLE experience. I will recommend everyone to NOT stay here.
Stayed 1 night in Dec 2023
Response from Management on Jan 16, 2024
We are deeply sorry for the issues during your stay, I can assure you that they were addressed and we do hope you will give us another chance in the future. Thank you for the feedback, safe trip!

6/10 Okay

Jim

Stayed 1 night in Dec 2023
Response from Management on Jan 16, 2024
Thank you for the feedback!

4/10 Poor

Kim

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noisy heater
Husband wasn’t feeling well and took medicine and passed out . I was going to watch tv but it never would receive signal . Then there was a screeching noise coming from heater when it would kick on. So bad that it woke my husband up. I called front desk to let them know they did offer to put us in a different room but it being 2:00 am we neither one wanted to switch rooms. Told the young man we would not use the heater and he suggested to turn to fan for a quieter sleep. It wasn’t much better!! Totally bad night of sleep.
Stayed 1 night in Dec 2023
Response from Management on Jan 26, 2024
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

10/10 Excellent

Tuyen

Stayed 3 nights in Dec 2023
Response from Management on Jan 19, 2024
Thank you for the feedback, we appreciate the 5 stars! We hope to see you again soon.

4/10 Poor

Dana

Liked: Staff & service
Disliked: Cleanliness
Not so happy at The Blue
We did not get the room we reserved. The first room they gave me was a double Queen standard room. I had reserved a king suite. When going back to the front desk and telling them I did not get the room I reserved I was informed the room was unavailable because the air conditioner was broken. That was understandable and they put me in a deluxe king. When we got into the room, the microwave had not been cleaned, the refrigerator had not been cleaned, there was water bottle behind the TV, the sink in the bathroom had not been cleaned and had to reprogram the TV. The back door of the hotel was supposed to be key entry only. The door was left open all night, you did not have to have a key to get in. The security of the building was not all that.We were tired from traveling and did not want to switch rooms again. The sheets on the bed had been changed so we decided to go ahead and stay since it was just for one night. I would stay here again because of the convenience. However, if we do stay again we will check the room before we bring up our luggage.
Stayed 1 night in Dec 2023
Response from Management on Jan 26, 2024
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

2/10 Terrible

Grayson

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Management on Jan 26, 2024
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

4/10 Poor

Donald W

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, property conditions & facilities
When we checked in we had to wait for the hotel staff to finish her visit in the living room area with her friends before we could get our room keys. We checked out the indoor pool while we were waiting and was told it was closed because the heater wasn't working. This was one of the reasons we booked this hotel so the kids could swim. We found the room to be unclean. There was a blue towel hanging on the back of the bathroom door. All other hotel towels were white. We also found a loofah in the shower that didn't belong to us. There was a partial roll of toilet paper and no replacement. When I tried to use the shower half of the water came out of the lower faucet and half of the water came out of the shower head so there was no pressure. The second day we were there we went downstairs to find only 1 rock hard waffle left for breakfast. There was only one hotel staff waiting on the front desk and cooking. So we had to go out for breakfast. The staff that day was pleasant and helpful though, supplying us with more needed toilet paper. Once we returned that night we found that neither of our room keys were working. I went back downstairs to find another hotel guest having the same problem and to have the hotel staff tell him that he must have put the hotel key too close to his cell phone. I quickly explained that this issue was on them because I have the same issue with both keys and both were kept away from our phones and in separate locations. WIll not return.
Stayed 2 nights in Dec 2023
Response from Management on Jan 26, 2024
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

8/10 Good

Ron

Liked: Cleanliness, property conditions & facilities, room comfort
Nice option for travel stop
The first room we were given had a non-working lock. The door could be opened without a key. The clerk at the desk did not remember us checking in 15 minutes earlier and had a difficult time understanding what our problem was. When we finally got a new room, the room was clean and comfortable.
Stayed 1 night in Dec 2023
Response from Management on Jan 26, 2024
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.

2/10 Terrible

Betty

Traveled with family
Well now what
I paid for the deluxe room. The curtains didn’t close. There was black marks on the pillow cases and the sheets. No water pressure in the sink and the shower did not even work. They let me use a shower in another room but I should not have had to do that. The breakfast was frozen waffles not even cooked cold sausage and the code was just water with a little brown coloring. Last time lower rated room was nice this time yuk and I paid for more expensive room and higher rated room
Stayed 1 night in Dec 2023
Response from Management on Jan 26, 2024
We deeply apologize for these issues, we are recently under new management and would love to give you a better stay than you had before. We thank you greatly for the feedback.