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Reviews of Motel 6 Burlington, WA

2 out of 5
Motel 6 Burlington, WA
866 S. Burlington Blvd, Burlington, WA

Reviews

7.4

Good

Rating 10 - Excellent. 99 out of 291 reviews" "
Rating 8 - Good. 95 out of 291 reviews" "
Rating 6 - Okay. 39 out of 291 reviews" "
Rating 4 - Poor. 26 out of 291 reviews" "
Rating 2 - Terrible. 32 out of 291 reviews" "

8.0/10

Cleanliness

8.2/10

Staff & service

6.6/10

Amenities

7.4/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 10, 2024
Hi Michelle,Thank you for the perfect rating!Lilith#Team6

10/10 Excellent

Desiree

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 10, 2024
Hi Desiree,Thank you for the perfect rating!Lilith#Team6

2/10 Terrible

Kendra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When we got here (around 6pm) the front door was locked and nobody was in the office. We tried calling, no answer. Went back to the car and sat for 5 minutes (after standing outside at least 5 min) and someone showed up. He was nice. We walked into the room and the comforters on the bed were both in horrible shape. They had multiple holes. Everything looked to be in disrepair. Not happy staying but have no other option.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 7, 2024
Hi Kendra,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable. I wish we had a coffee pot in the room..
Stayed 2 nights in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Donna, We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs.Natalie #Team6

4/10 Poor

Glendon, Glenburn

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Didn’t get king bed we reserved. Towel in freezer & fridge not plugged in. Called from home about hair dryer & was told yes, but arrived & was told none left. Asked to buy one & get reimbursed, was told will check. Day 3 they bought one. Towels washed but stained- Clorox needs to be used. I understood “no frills” and came with own toiletries BUT no Kleenex is ridiculous! Room had an unpleasant odor. Floor needs a good wash. We opted to not have our room cleaned for our 7 days there, as we felt it was in our best interest. WORST OF ALL is that free WI-FI is advertised and we didn’t get it!!! We were given 3 different excuses! But it was obvious that it’s a known problem and nothing is going to be done. YOU need to stop advertising it! Neither one of us have unlimited data. Being here for a week cost us to buy more data. There should be reimbursement for this. How could we ever want to stay at a Motel 6 again! How could we ever recommend it to others!
Stayed 7 nights in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Glendon, On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while being our guest as this is not our standard. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Natalie #Team6

8/10 Good

Barbara

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basic room, well kept, at a reasonable price. Good access to freeway and to other places of interest in town.
Stayed 1 night in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Barbara, Thanks for your review, we really appreciate the support.Natalie #Team6

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
All the staff were very nice and friendly. The room was super clean and they had no problem at all with me having my dog there. Central location for shopping and my other needs. Will definitely be staying there again!
Stayed 3 nights in Apr 2024
Response from Brand Experience Team on May 1, 2024
Hi Michelle, Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Natalie #Team6

6/10 Okay

kim

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were staying for two nights. The first night was nice and quiet but the second night we heard a lot of noise as banging on the floor or the wall, moving furniture around, running, wrestling like having a dog jumping or running around.
Stayed 2 nights in Apr 2024
Response from Nancy Y. on Apr 18, 2024
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Nancy Y.#Team6

4/10 Poor

Katie, Shelton

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Property is very run down, appeared understaffed. Cigarette burn holes in the cheap comforter (sheets were so thin it was like sleeping in tissue paper), no vent cover over the fan/light in bathroom. Reserved a wheelchair accessible room but there were non available upon checking in. Am mobile enough to do the stairs but they were extremely steep at the top and it was raining and made the handrail slippery. Would not recommend unless they renovate! Note, I stay at Motel 6 & Studio 6 all the time because they are dog friendly….and by far this was the worse.
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 18, 2024
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

8/10 Good

Amanda

Stayed 1 night in Apr 2024

8/10 Good

Amanda

Traveled with family and small children
Liked: Cleanliness
Disliked: Amenities
Lots of activity from guest that seem to be long term stays. Very noisy all night. Would not stay again
Stayed 1 night in Apr 2024
Response from Nancy Y. on Apr 18, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

2/10 Terrible

Blia, Gresham

Traveled with pets
Liked: Cleanliness, staff & service
Couldn't sleep. There were two guys outside talking loudly around midnight to 1am. A lot of noise around coming from upstairs, outside my door that made me feel unsafe. Had to check on my car a few times to make sure it was broken into. The room was okay. There were what looks like cigarette burns on the mattress topper and the tub looked dirty. I was hesitant on taking a shower or sleeping in the bed. I couldn't do much about it given it was late by the time I got back to the room. Overall, not a positive experience.
Stayed 1 night in Mar 2024
Response from Brand Experience Team on Apr 11, 2024
Hi Blia,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

8/10 Good

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Was convenient for me
Stayed 2 nights in Mar 2024
Response from Nancy Y. on Apr 3, 2024
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

10/10 Excellent

Jason

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a no-frills stay. With that in mind, it was comfortable and easy to access. The staff was helpful and friendly. I liked it here.
Stayed 2 nights in Feb 2024
Response from Nancy Y. on Mar 6, 2024
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okay

Kimberly

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

8/10 Good

Nelly

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Brand Experience Team on Feb 28, 2024
Hi Nelly,Thank you for positively rating your stay!Lilith#Team6

2/10 Terrible

Dmitri

Disliked: Cleanliness, staff & service, property conditions & facilities
I did not even stay in this hotel i call at night talk to the guy in front desk explain him that i need a room and they told me they only can keep it till 11 pm at night but he say if i book it online you will have this room no matter what so i did that got all information plus was confirmed have all emails from Expedia so was all set came around 4.30 am and some dirty worker came to me smiling and tell me no room available and i told him that I have reservations he say no cus they canceled them self and no one call me or notified me so i ask him why no one notified me i spend about 2 hr on the phone looking for a room and he smiled at me and did not give a you all know what he was dirty very nasty but is ok he got very lucky that I had to drive and look for other hotel plus Expedia thanks for nothing as well money was charged and all they say is we will refund you in 3 to 7 business days will never use Expedia ever again what a shame only good think they say thay they will add $50. No need for it hope all of them reading this and work on there actions take good workers training them well if they want believe have all invoice and have all voice recordings cus i never trust online booking or hotels
Stayed 1 night in Jan 2024

8/10 Good

Brian

Liked: Cleanliness
Disliked: Room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Stayed 1 night in Jan 2024

10/10 Excellent

Ann

Stayed 1 night in Jan 2024

8/10 Good

Marc

Stayed 1 night in Jan 2024

6/10 Okay

Sonia, Courtenay

Liked: Cleanliness, staff & service
Clean and ok
Stayed 1 night in Nov 2023
Response from Brand Experience Team on Nov 21, 2023
Hi Sonia,Thank you for positively rating your stay!!Lilith#Team6

10/10 Excellent

Kristina, Friday Harbor

Traveled with group
Liked: Cleanliness, staff & service
What I didn’t like is that it was super noisy from the street traffic and noises from the lobby next door. Also disliked that there is no coffee. Otherwise, clean, reasonable, simple room.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Nov 7, 2023
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y.#Team6

8/10 Good

Janice

Stayed 1 night in Oct 2023

2/10 Terrible

Donna

Disliked: Cleanliness, staff & service, property conditions & facilities
I went there to check in and the room was on the upper floor, as I don't do stairs I did not stay. And they did not have a room any place else I went some places else. I will not do any thing else with them.
Stayed 2 nights in Aug 2023
Response from Brand Experience Team on Aug 29, 2023
Hi Donna,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

10/10 Excellent

Anastasia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Cassandra

Nothing fancy, but it was clean and quiet. Located next to many restaurants and 2 grocery stores. Good place to lay our head for the night.
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 23, 2023
Hi Cassandra,We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.Maz K. #Team6

6/10 Okay

Annik

Traveled with family and small children
Liked: Staff & service
Neighborhood not to safe
Stayed 1 night in Aug 2023
Response from Brand Experience Team on Aug 23, 2023
Hi Annik, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Stayed 3 nights in Aug 2023

4/10 Poor

Ken, Redmond

Stayed 1 night in Aug 2023

6/10 Okay

Donald

It was basic. Wifi didn't work well...kept buffering making getting any work done imposdible.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Aug 9, 2023
Hi Donald,Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith #Team6

4/10 Poor

edgar

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Lindsey

Stayed 1 night in Jul 2023

2/10 Terrible

Viola

Traveled with partner
The place waa ao stinky...never coming back here. Everything about it was bad.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 28, 2023
Hi Viola, Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings. Maz K. #Team6

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I have stayed at higher priced places and this , by far, is an excellent stay! Room is clean, and to me, is spacious! Front desk very friendly and shopping malls are within walking distance.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 28, 2023
Hi Michael, We really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Maz K. #Team6

2/10 Terrible

Balbir, Redmond

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in, updated rooms, good customer service
Stayed 1 night in Jun 2023
Response from Nancy Y. on Jul 6, 2023
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Shelley

Liked: Staff & service
Stayed 1 night in May 2023

8/10 Good

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023

4/10 Poor

Debbie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I like how close it was to the stores and our event. I did not like the stains on the bedspreads, hairs in the bed and on the tub, dirty baseboards and lack of towels.
Stayed 1 night in Apr 2023
Response from Nancy Y. on May 4, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

10/10 Excellent

Jason

Stayed 1 night in Apr 2023

8/10 Good

Nikole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

John

Just the basics. But it does a pretty good job of that. My sink had a drain and leak issue and stairs & walkway were rusty(with yellow caution tape-but that wasn't blocking the passage.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Apr 4, 2023
Hi John, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. We also appreciate your feedback regarding ways we can provide an even more comfortable stay for our guests. We hope to see you soon.Safe TravelsLilith#Team6

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to stores
Stayed 1 night in Feb 2023

10/10 Excellent

Dianna

Stayed 1 night in Feb 2023

10/10 Excellent

Dianna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Feb 2023

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff very helpful
Stayed 1 night in Feb 2023

8/10 Good

Michael

Traveled with partner, Traveled with pets
Good: (1) No upcharge for dogs, (2) Shower head was above my head (I'm tall). Not good: (1) Motel was relatively empty, but all the people with dogs were put right next to each other so they barked constantly, (2) A/C unit either runs on heat or fan on all the time, but won't do both. We used the fan to create background noise to mask the outside noise, but then the heater doesn't work.
Stayed 1 night in Feb 2023
Response from Nancy Y. on Feb 7, 2023
We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly.Nancy Y. #Team6