Ratings based on 70 Verified Reviews

4.0 out of 5
64% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.0 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveler

Posted Aug 23, 2017
My sink no water for 2 days and no body fixed the problem
5 out of 5
by Amii Ann

Posted May 18, 2017 on Hotels
Fantastic hotel with friendly staff
5 out of 5
by Vira

This traveler left a rating score only Posted May 18, 2017 on Hotels
3 out of 5
by A verified traveler

Pricey with a side of false advertising/decent spa

Posted May 15, 2017
Pros: The spa facilities are nice and the breakfast was extensive.
Cons: They should advertise correctly.
Location: It is ten minutes walk from the train station.
We booked a room that was supposed to be spacious and have a bathtub. However, the "Swiss" room that we recieved was rather cramped, without a tub, and had a shower that leaked onto the floor of the bathroom. We complained, and they did their best to move us to a better room the next day. However, the new room still did not have a bathtub. Furthermore, the hotel does not serve alcohol, which is fine, I guess. However, they do not state this anywhere online. It should be made clear. I wonder if the actual Swiss hotel chain knows about this. Also, the hotel is "luxurious" in the sense that it seems like you are just spending money to spend money, which is some people's idea of a fancy hotel.
1 out of 5
by A verified traveler from Istanbul

Would never visit again!

Posted May 2, 2017
This is a historical hotel in the heart of Bursa. Its visitors, as seen in the tombstone at the entrance, have been from all walks of life: famous politicians including Ataturk, artists, writers, etc. Who then gave the propestorous decision not to serve even a glass of wine in this hotel? It is an insult to the hotel itself, its lavish history and moreover to its people. This comment is more about valuing traditions and like it or not, traditions is sometimes about enjoying drinks with your beloved and friends. Shame on you!
4 out of 5
by A verified traveler

Posted Apr 3, 2017 on Hotels
The rooms is too small. The doors between the connected rooms is too heavy. The location is very good The spa is so nice
4 out of 5
for Everyone
by A verified traveler from Kuwait

The location.

Posted Mar 28, 2017
Nice hotel, Stuff helpful ,Quick check in, Room comfort.
4 out of 5
by Nathan from NYC

Beautiful view, great location, no booze

Posted Feb 23, 2017 on Hotels
Great hotel with two cons: 1) No alcohol is served in any of the facilities, despite a beautiful bar. 2) The shower in our room--a Swiss Room--caused the bathroom to flood. Otherwise we were happy with our very nice room and excellent view over the Kültürpark. Location was great, close to busses and the metro, walking distance from Muradiye. We didn't use the hotel spas; we went to the historic Yeni Kaplıca baths, a short walk away and not to be missed, and ate excellent Ottoman-style food at Selçuk restaurant, in the Kültürpark, which does serve alcohol.
5 out of 5
by A verified traveler


Posted Dec 19, 2016 on Hotels
Absolutely Amazing!!!! This is one of the nicest places I have ever stayed. The rooms are immaculate and unbelievably comfortable. The spa is incredible and allows you to truly relax and destress in every possible way. The service is also impeccable. This is my go to spot whenever I travel to Bursa and will continue to be!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted Oct 17, 2016 on Hotels