Front of property - evening/night

Reviews of Ramada Hotel and Suites Ballina Byron

4.5 out of 5
Ramada Hotel and Suites Ballina Byron
2 Martin Street, Ballina, NSW

Reviews

9.0

Wonderful

Rating 10 - Excellent. 600 out of 1003 reviews" "
Rating 8 - Good. 310 out of 1003 reviews" "
Rating 6 - Okay. 61 out of 1003 reviews" "
Rating 4 - Poor. 21 out of 1003 reviews" "
Rating 2 - Terrible. 11 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Liza

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It just had everything you needed.
Stayed 1 night in May 2024

8/10 Good

Stefanie, Surfers paradise

Liked: Amenities
Staff were fantastic and room very clean. Only complaint would be the elephants above us that started moving around at 5:30am sounded like they were moving furniture around. Otherwise very quiet peaceful place to stay. Great location walking distance to everything. Carpark nice and high. Will Definitley return
Stayed 2 nights in May 2024
Response from Anna on May 6, 2024
Hello Stefanie, thank you for your kind words and we are so sorry to hear you were disturbed by the "elephants"! Whilst this did make us giggle at the thought of elephants, we do take noise complaints very seriously and you are more than welcome to call us (dial 9 from your room 24 hours) and we will rectify the situation for you. We can't wait to welcome you back and hope you had safe travels home :)

10/10 Excellent

Candy

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Lovely staff, close to everything in town and a lovely view of the water
Stayed 1 night in Apr 2024

8/10 Good

Jan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed a nice weekend getaway with hubby. Pity no restaurant.
Stayed 2 nights in Apr 2024
Response from Anna on May 6, 2024
Hello Jan :) We're delighted you and hubby had a lovely stay. The restaurant will hopefully re-open soon. In the meantime we have Isola Wine Bar, La Cucina and Mumbai Masala Indian available for you. Hope you had safe travels home.

2/10 Terrible

Rahima

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice room and so clean
Stayed 1 night in Apr 2024
Response from Anna on Apr 26, 2024
Thank you kindly :)

6/10 Okay

Diane

Traveled with partner
Nice spot with balcony overlooking the river. Small issue with outside security lighting shining into the bedroom.
Stayed 3 nights in Mar 2024
Response from Anna on Apr 26, 2024
Thank you Diane for your kind words and valuable feedback, we will look into this :) Hope to welcome you back again soon.

10/10 Excellent

Sharmila, Lexington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is located next to the river which is beautiful. The river view was spectacular. Very convenient and walkable. Lovely vacation spot for relaxation.
Stayed 1 night in Apr 2024
Response from Anna on Apr 26, 2024
You brought a smile to our faces reading this! Thank you Sharmila :)

10/10 Excellent

Leanne

The Ramada was a perfect choice of accommodation for us .. we celebrated our 40th Wedding Anniversary and we loved everything about our holiday .. Loved the view of the Richmond River was so relaxing .. loved watching the boats on the waterway .
Stayed 6 nights in Apr 2024
Response from Anna on Apr 26, 2024
It was our absolute pleasure to host you for such a special occasion. Thank you for choosing us to make memories here in beautiful Ballina. We hope to welcome you back for many years to come. Happy anniversary and wishing you a lifetime of love. See you again soon.

10/10 Excellent

Peita

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place to stay with easy access.
Stayed 1 night in Apr 2024
Response from Anna on Apr 26, 2024
Thank you Peita we're delighted you had a lovely stay :)

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice walks along the river. Parking is great. Staff are friendly and helpful.
Stayed 4 nights in Mar 2024
Response from Anna on Apr 1, 2024
Thank you Robert, we love to hear this. Hope you had safe travels home and looking forward to welcoming you back.

8/10 Good

Kevin

Traveled with family
Liked: Staff & service, property conditions & facilities
Quiet area
Stayed 1 night in Mar 2024
Response from Anna on Mar 31, 2024
Thank you kindly Kevin, see you again soon.

10/10 Excellent

david

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
River view great room
Stayed 2 nights in Mar 2024
Response from Anna on Mar 31, 2024
Thank you David, we're delighted to hear :)

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The staff at the hotel were excellent. Very attentive and nothing was a problem.
Stayed 9 nights in Mar 2024
Response from Anna on Mar 19, 2024
We're delighted to hear this, thank you kindly Geoffrey :)

8/10 Good

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommend
Stayed 1 night in Mar 2024
Response from Anna on Mar 19, 2024
Thank you Jade for recommendation we really appreciate it :)

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel to use as a base if travelling around area. Staff friendly and helpful rooms spacious and clean with access to nice pool and small gym. No on site restaurant when we visited but plenty within walking distance.
Stayed 2 nights in Mar 2024
Response from Anna on Mar 19, 2024
Thank you Mark for your fantastic feedback :) We hope to have the main restaurant open soon with new owners, in the meantime there is Isola Wine Bar and Tasting Room, La Cucina and Mumbai Masala. Looking forward to welcoming you back again soon.

8/10 Good

Greg

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Anna on Mar 12, 2024
Thank you Greg, we look forward to welcoming you back again soon.

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff was very helpful when we arrived and let us know where we could find good food nearby with good directions. Very friendly!
Stayed 1 night in Mar 2024
Response from Anna on Mar 12, 2024
Hello Julie :) Thank you for your kind words, we're delighted to hear and look forward to welcoming you back!

10/10 Excellent

Patty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that we could look outand see people fishing in the water, running by the bay, and enjoying life. The pool area was lovely
Stayed 1 night in Mar 2024
Response from Anna on Mar 12, 2024
Hello Patty, it's so lovely isn't it, makes our day :) Thank you for reminding us and hope to see you again soon.

10/10 Excellent

garry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna on Mar 12, 2024
Thank you Garry, we're delighted you enjoyed your stay.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Anna on Mar 12, 2024
Thank you so much Andrew, hope to see you again soon.

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Annq on Mar 12, 2024
Thank you kindly Jeff :)

6/10 Okay

Damian

Stayed 1 night in Mar 2024
Response from Anna on Mar 12, 2024
Thank you Damian, hope to welcome you back again soon. Let us know how you can improve your next stay.

10/10 Excellent

Devon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The condition of the hotel was very good, it's location was great. Short walk to the shops and cafe/restaurants.
Stayed 1 night in Feb 2024
Response from Anna on Mar 5, 2024
Thank you Devon for your lovely feedback :)

6/10 Okay

Alexander

Traveled with partner
Disliked: Staff & service
Checking in was very slow and amenities were average. Redecorating the reception area was inconvenient.
Stayed 2 nights in Feb 2024
Response from Anna on Mar 5, 2024
Hello Alexander, we appreciate the valuable feedback and will take it on board. We do have online check-in to speed up the process :)

10/10 Excellent

Jeff

Stayed 1 night in Feb 2024
Response from Anna on Mar 22, 2024
Thank you Jeff :)

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anna on Mar 5, 2024
Thank you Ronald.

10/10 Excellent

GrahaM

All good in the ‘hood, although on one occasion I was accosted by an indigenous person asking for money who got agro and called me a “land grabba” when I explained I dont carry cash and refused to go to an ATM. …just be careful when you go up the street at night on your own. I’m married to an indigenous person and he was lucky she was not with me when this happened…but ‘all good in the hood’ — I would definitely stay here again
Stayed 1 night in Feb 2024
Response from Anna on Mar 5, 2024
Thank you for staying with us, we look forward to welcoming you and your wife back again soon.

10/10 Excellent

Peter Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent will stay again The area is worth several days and is much cheaper than Byron
Stayed 1 night in Feb 2024
Response from Anna on Mar 5, 2024
Thank you Peter we're delighted to hear and can't wait to welcome you back :)

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Anna on Feb 29, 2024
Thank you Warren

10/10 Excellent

Kylie

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Enjoyed the spa room was clean modern and customer service was great.
Stayed 1 night in Feb 2024
Response from Anna on Feb 29, 2024
Thank you Kylie we're delighted to hear :)

6/10 Okay

Michael

Traveled with partner
Disliked: Staff & service
Spa not working right and sent to a room that had maintenance men working ?
Stayed 1 night in Feb 2024
Response from Anna on Feb 16, 2024
We're so sorry Michael, this is very rare! We hope we were able to rectify this swiftly for you.

10/10 Excellent

Christine

Stayed 2 nights in Jan 2024
Response from Anna on Mar 22, 2024
Thank you Christine :)

6/10 Okay

Aaron

Stayed 1 night in Feb 2024
Response from Anna on Mar 22, 2024
Thank you Aaron :)

10/10 Excellent

Kristy

Stayed 1 night in Feb 2024
Response from Anna on Mar 22, 2024
Thank you Kristy :)

8/10 Good

lance

Traveled with partner
Liked: Cleanliness, staff & service, amenities
noisy garbage trucks at 5.30 in the morning woke us !!!!! then other noisy diesel trucks from 6 am !!!!!!! Spiders and Webs all over the Balcony and outer windows !!!
Stayed 3 nights in Jan 2024
Response from Anna on Feb 16, 2024
We're so sorry to hear your sleep was disturbed. Sleep is important! We appreciate you bringing the cob webs to our attention. We love to upkeep our spaces beautifully and will rectify this asap. Thank you for the opportunity to improve. We hope your next stay with us is much more peaceful Lance :)

10/10 Excellent

Jolie

Fabulous! Smooth check in. Extremely clean. Great view and centrally located. Highly recommended
Stayed 1 night in Feb 2024
Response from Anna on Feb 16, 2024
Wonderful to hear Jolie, we can't wait to welcome you back :) Thank you for the recommendation.

10/10 Excellent

Debby

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing find the Ramada Ballina is! Wonderful location on the river, balcony and river views, close to wharf restaurants., and a truly upmarket pool and landscaped surrounds! Spotlessly clean- the room And bathroom just fabulous.. truly felt like the price would be double what we paid.. Unfortunately the restaurant has closed but the friendly reception staff were very helpful.. And parking next door. Cannot fault this property - Thankyou 🙏
Stayed 1 night in Jan 2024
Response from Anna on Feb 16, 2024
Thank you Debby you've brought such joy to our day reading this. We're delighted you loved your stay and can't wait to welcome you back :)

10/10 Excellent

pat

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anna on Jan 31, 2024
Thank you Pat, see you again soon!

10/10 Excellent

Anthony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was just lovely. Looking forward to seeing it get it's new restaurant.
Stayed 2 nights in Jan 2024
Response from Anna on Jan 31, 2024
This is wonderful to hear! Thank you Anthony. We're looking forward to it too. See you again soon.

10/10 Excellent

Vivian

Stayed 1 night in Dec 2023
Response from Anna on Mar 22, 2024
Thank you Vivian :)

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anna on Jan 31, 2024
Thank you Brett, see you again soon!

10/10 Excellent

Fadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great location
Stayed 1 night in Jan 2024
Response from Anna on Jan 31, 2024
Thank you Fadi for your kind words, hope to see you again soon :)

8/10 Good

Therase

Liked: Cleanliness, staff & service
We overlooked the water and it was quite relaxing, the one bedroom apartment were spacious and clean.
Stayed 1 night in Jan 2024
Response from Anna on Jan 31, 2024
Thank you Therase we're delighted to hear :) Looking forward to welcoming you back again soon.

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Anna on Jan 31, 2024
Thank you Julie, looking forward to welcoming you back again soon :)

10/10 Excellent

Zaneta

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay
Stayed 2 nights in Jan 2024
Response from Anna on Feb 16, 2024
You've made our day to hear, thank you :)

10/10 Excellent

Corinne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really lovely apartment and surroundings. The team were friendly and welcoming. The property suited our needs perfectly. We will definitely stay at the Ramada again. Highly recommended. Thank you
Stayed 2 nights in Jan 2024
Response from Anna on Jan 31, 2024
This is such a beautiful message to receive, thank you kindly Corinne for this feedback. We hope you had safe travels home and look forward to welcoming you back.

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amazing views, lovely location. Will be great when a dining option is available again, if nothing else a coffee shop would be nice. We have stayed here a number of times and it never disappoints.
Stayed 1 night in Jan 2024
Response from Anna on Jan 31, 2024
Oh this is such a delight to read, thank you Leanne! You've put a smile on our faces. Looking forward to welcoming you back again :)

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wotif is deceiving with the room on your site is not what was offered Sorted with checkin Staff to get a better room Annoyed
Stayed 1 night in Jan 2024
Response from Anna on Jan 31, 2024
Thank you for the feedback Christopher, that definitely sounds frustrating. We're here 24 hrs to chat and solve any issues. Hope to see you again soon, feel free to give us a call.

8/10 Good

Dylan

Stayed 1 night in Jan 2024
Response from Anna on Jan 31, 2024
Thank you Dylan, see you again soon!

10/10 Excellent

MICHAEL THANH LONG

Stayed 2 nights in Jan 2024
Response from Anna on Jan 31, 2024
Thank you Michael!