COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Overview of Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Photo gallery

Featured Image
On the beach, free beach cabanas, sun loungers, beach massages
On the beach, free beach cabanas, sun loungers, beach massages
3 outdoor pools, free cabanas, pool umbrellas
3 outdoor pools, free cabanas, pool umbrellas

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

4.5 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Explore the area

    AirportCancun, Quintana Roo (CUN-Cancun Intl.)16 min drive
    Popular LocationDelfines Beach22 min drive
    Popular LocationCancun Interactive Aquarium27 min drive
    Popular LocationLa Isla Shopping Mall30 min drive

Choose dates to view prices

Junior Suite, 1 King Bed, Garden View (Swim out)

4.6/5 guest room rating
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

Romance Junior Suite Partial Ocean View

4.7/5 guest room rating
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Presidential Suite (Serenity Club Ocean Front)

  • 2454 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Garden View

4.8/5 guest room rating
  • 603 sq ft
  • Sleeps 3
  • 1 King Bed

Serentiy Club Junior Suite Swim Out Ocean Front

5/5 guest room rating
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

Serenity Club Romance Jr Suite Ocean Front

5/5 guest room rating
  • 603 sq ft
  • Sea view
  • Sleeps 2
  • 1 King Bed

Serenity Club, Romance Junior Suite, Swim Out, Ocean Front

4.6/5 guest room rating
  • 603 sq ft
  • Sleeps 2
  • 1 King Bed

Serenity Club, One Bedroom, Master Suite, Ocean Front

  • 1249 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club Junior Suite Ocean Front

4.7/5 guest room rating
  • 603 sq ft
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite, 1 King Bed, Balcony, Partial Ocean View

4.6/5 guest room rating
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Junior Suite Swim-Out Partial Ocean View

4.8/5 guest room rating
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

Serenity Club, Two Bedroom, Master Suite, Ocean Front

  • 1808 sq ft
  • Ocean view
  • Sleeps 4
  • 2 King Beds

Romance Junior Suite Swim-Out Partial Ocean View

4.8/5 guest room rating
  • 678 sq ft
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

About this area

Puerto Morelos

Located in Puerto Morelos, Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only is next to a golf course and on the beach. Cancun Country Club and Museo Maya Trailhead are worth checking out if an activity is on the agenda, while those looking for area attractions can visit Aquaworld and Cancun Interactive Aquarium. Ventura Park Cancun and Costa Occidental de Isla Mujeres National Park are also worth visiting. Discover the area's water adventures with scuba diving nearby, or enjoy the great outdoors with ziplining and ecotours.
Popular Location

What's nearby

  • Xoximilco - 14 min drive
  • Cancun Country Club - 17 min drive
  • Delfines Beach - 22 min drive
  • Cancun Interactive Aquarium - 27 min drive
  • La Isla Shopping Mall - 30 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 16 min drive

Restaurants

  • Flavours — 1 min walk
  • Agua Bendita — 1 min walk
  • Los Caporales — 11 min drive
  • Los De Pescado — 11 min drive
  • Starbucks — 11 min drive

About this property

Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only

Elegant adults-only property on the beach
Catch some rays at the beach or spend the day relaxing at Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only's full-service spa. Then enjoy a meal at one of the property's 5 restaurants. All 333 rooms offer thoughtful touches like free minibar items and espresso makers, as well as comforts such as pillowtop beds and premium bedding. Free WiFi and furnished balconies or patios are standard, as are flat-screen TVs with cable channels.
Haven Riviera Cancun Resort & SPA All Inclusive- Adults Only offers 333 accommodations with iPod docking stations and free minibar items. Rooms open to furnished balconies or patios. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

My Senses Spa has 9 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All land activities and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Tennis

Lessons/classes/games

Aerobics
Bartending
Cooking
Dancing
Language
Pilates
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 6:30 AM–10:00 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 5 restaurants and 1 coffee shop/café
  • 2 swim-up bars, 2 poolside bars, 8 bars/lounges and 1 beach bar
  • 24-hour room service

Things to do

  • 24-hour fitness center
  • 24-hour pool access
  • 18 holes of golf
  • 3 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Full-service spa
  • Nightclub
  • Outdoor tennis court
  • Pilates classes
  • Spa tub
  • Tennis
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Gift shop/newsstand
  • Newspapers in lobby

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Golf cart
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • German
  • Portuguese
  • Spanish

Business services

  • Business center
  • Computer station
  • Meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 9 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Grab bar near toilet
  • Handrails in hallways
  • Handrails in stairways
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow-top mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • Cable channels
  • iPod dock

Food and drink

  • Champagne service
  • Espresso maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony or patio

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • Local maps
  • Phone
  • Restaurant dining guide
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property offers health screenings for COVID-19 onsite. Antigen screening is available at no charge. PCR screening is available for a surcharge. Guests should contact the concierge upon arrival to schedule departure health screenings.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort SPA All Inclusive Adults Only
Haven Riviera Cancun Resort All Inclusive Adults Puerto Morelos
Haven Riviera Cancun Resort All Inclusive Adults
Haven Riviera Cancun All Inclusive Adults Puerto Morelos
Haven Riviera Cancun All Inclusive Adults
Haven Riviera Cancun Inclusive

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 576 out of 860 reviews
5 - Excellent 67%
Rating 4 - Good. 184 out of 860 reviews
4 - Good 21%
Rating 3 - Okay. 62 out of 860 reviews
3 - Okay 7%
Rating 2 - Poor. 25 out of 860 reviews
2 - Poor 3%
Rating 1 - Terrible. 13 out of 860 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.6/5

Staff & service

4.5/5

Amenities

4.7/5

Property conditions & facilities

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our room had a swim out pool and the staff were absolutely the best
Stayed 5 nights in May 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weekend at Haven Riviera was hospitable and beautiful. The workers were extremely accommodating, helpful, and pleasant. The resort is beautiful. Although, the drive into the property was a long road. The entrance was very open and modern. My friends and I stayed in different rooms and we were able to experience the swim out room and suite with jacuzzi. The weather is extremely humid, so I’m not sure if having the jacuzzi is a good idea. There’s 5 hotel buildings, two pools, a spa, and a beach front. We tried all 5 restaurants. There’s only one place that serves breakfast, called flavors. Vora Mar is open from 1-3 for lunch, and for dinner you can go to satsu (Asian) olio ( fine dining/ reservation) vora Mar (seafood) and one other I can’t remember the name. We enjoyed karaoke, night club, and outdoor bar with a dj. If you’re unsure of what’s available check your TV for daily events. Overall, staff was great, food was ok, and drinks were unlimited.
Stayed 4 nights in May 2021

1/5 Terrible

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
We booked this hotel based on all the 5 star reviews. I feel as if these people stayed at a different hotel. The answer was no to almost every request. Even the most simple ones. There’s absolutely nothing to do. No day entertainment. The beach is filthy. Food 2/10. This is the first review I have ever written I would not want someone to go there and be as disappointed as we were.
Stayed 4 nights in May 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2021

5/5 Excellent

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean view
Stayed 6 nights in Feb 2021