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Hotel La Joya

Photo gallery for Hotel La Joya

Featured Image
Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, free WiFi, bed sheets

Overview of Hotel La Joya

Hotel La Joya

3 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air conditioning
  • Spa
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400

Explore the area

  • Popular LocationParque de los Suenos5 min walk
  • Popular LocationIsla Mujeres Sculpture Garden14 min walk
  • Popular LocationStatue Ixchel16 min walk
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)109 min drive

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About this area

Isla Mujeres

Located in Isla Mujeres, Hotel La Joya is near theme parks and near a private beach. Norte Beach and Playa Tortugas reflect the area's natural beauty and area attractions include Garrafon Natural Reef Park and Costa Occidental de Isla Mujeres National Park. Parque de los Suenos and Isla Mujeres Sculpture Garden are also worth visiting. With scuba diving, snorkeling, and parasailing nearby, you'll find plenty of adventures in the water.
Visit our Isla Mujeres travel guideOpens in a new window
Map

What's nearby

  • Parque de los Suenos - 5 min walk
  • Isla Mujeres Sculpture Garden - 14 min walk
  • Statue Ixchel - 16 min walk
  • Cliff of the Dawn - 16 min walk
  • Punta Sur - 16 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 109 min drive

Restaurants

  • Las Mañanitas — 1 min walk
  • Playa rancheros — 18 min walk
  • Casa Rolandi — 4 min drive
  • Lolo Lorena — 5 min drive
  • Kash Keken Chuc — 5 min drive

About this property

Hotel La Joya

Hotel with private beach, full-service spa
Spend the day relaxing on Hotel La Joya's private white sand beach or pampering yourself at the hotel's full-service spa. All 14 rooms offer free WiFi, furnished balconies, and flat-screen TVs with cable channels. Guests will also find room service, ceiling fans, and safes.
Hotel La Joya offers 14 air-conditioned accommodations with safes and ceiling fans. Rooms open to furnished balconies. 40-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages.

The spa is open daily.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Roundtrip airport shuttle (surcharge)

Food and drink

  • Free continental breakfast available daily
  • 1 restaurant
  • 1 bar/lounge
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Garden
  • Terrace

Spa

  • Massage - deep-tissue
  • Massage - on the beach
  • Spa open daily

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Ceiling fan

Bathroom

  • Bathtub or shower
  • Hair dryer (on request)
  • Towels

Entertainment

  • 40-inch flat-screen TV
  • Cable channels

Outdoor space

  • Furnished balcony

More

  • Desk
  • Safe

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Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

Pool access available from 8:30 AM to 7:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 126 out of 188 reviews
5 - Excellent 67%
Rating 4 - Good. 45 out of 188 reviews
4 - Good 24%
Rating 3 - Okay. 12 out of 188 reviews
3 - Okay 6%
Rating 2 - Poor. 2 out of 188 reviews
2 - Poor 1%
Rating 1 - Terrible. 3 out of 188 reviews
1 - Terrible 2%

4.6/5

Cleanliness

4.7/5

Staff & service

4.5/5

Amenities

4.3/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel is quiet and clean. Our penthouse suite has the best balcony view of the ocean. It very relaxing and the hotel is in the south end of the Island which is closer to Punta Sur. I highly recommend this hotel if you want a quiet hotel.
Stayed 2 nights in Nov 2021

2/5 Poor

Disliked: Property conditions & facilities, room comfort
Would prob recommend pre-covid times but not now
It’s obvious covid has greatly impacted this part of the island. I could see this being a great place to stay when the island was thriving. As it stands, the hotel is understaffed and because of this, the kitchen is no longer open for dinner and the pool bar is barely open with no clear schedule. Most of the restaurants nearby stop serving food around 8pm. The rooms could benefit from a bit of an upgrade but the view is gorgeous. The breakfast/lunch is good.
Stayed 4 nights in Jul 2021

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A little piece of paradise
Our junior suite seemed a little dark. The manager of the hotel happily upgraded us to the penthouse with no extra charge. The view from our room was spectacular. The place could use some attention( run down) to detail making the ambience a little warmer and cozy. Chairs, lawn chairs in the pool area need an upgrade. They could use better lighting in the pool area. Little Xmas light around pool bar etc. Hector the bartender made outstanding margaritas and daiquiris(best I ever had!) He was very gracious and attentive to our needs. The food was wonderful as well! Overall we had a wonderful stay!
Stayed 4 nights in Jul 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating with early check in since room was ready. Also with keeping our belongings after we toured. No storage area. Just in office. Beautiful view. Older property but maintained. Property clean. People cordial. Can use kayak included as a guest, just need to register for the use
Stayed 1 night in Jun 2021

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at La Joya! We plan to go back with our family next May. Photos online are a great representation of the place. Located at the south end of the island and very quiet. About a 10 min Moto ride to North Breach where the ferry comes in. Close to the zip line area.
Stayed 5 nights in May 2021