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Outdoor pool
Outdoor pool
Outdoor pool
In-room safe, desk, free WiFi, linens

Guest reviews

4.5/5 Wonderful
165 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • Air Conditioning
  • Spa

Map

Explore the area

Popular LocationGarrafon Natural Reef Park1 min walk
Popular LocationDolphin Discovery27 min drive
Popular LocationNorte Beach30 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)30 min drive

Choose dates to view prices

  • Suite, 1 King Bed, Terrace, Ocean View

    Room amenities

    • 269 sq ft
    • Ocean view
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 King Bed, Terrace, Ocean View
  • Suite, 1 King Bed, Garden View (with shared terrace)

    Room amenities

    • 269 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSuite, 1 King Bed, Garden View (with shared terrace)
  • Suite, 2 Queen Beds, Garden View (with shared terrace)

    Room amenities

    • 269 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsSuite, 2 Queen Beds, Garden View (with shared terrace)
  • Room, 1 King Bed, Garden View (with shared terrace)

    Room amenities

    • 269 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsRoom, 1 King Bed, Garden View (with shared terrace)
  • Room, 2 Queen Beds, Garden View (with shared terrace)

    Room amenities

    • 269 sq ft
    • Sleeps 4
    • 2 Queen Beds
    More detailsRoom, 2 Queen Beds, Garden View (with shared terrace)
  • Junior Suite, 1 Bedroom, 1 living room, Kitchenette

    Room amenities

    • 269 sq ft
    • Sleeps 3
    • 1 King Bed and 1 Double Sofa Bed
    More detailsJunior Suite, 1 Bedroom, 1 living room, Kitchenette
  • Suite

    Room amenities

    • 269 sq ft
    • Ocean view
    • Sleeps 4
    • 2 Double Beds
    More detailsSuite
  • Penthouse, 1 Bedroom, Kitchenette

    Room amenities

    • 258 sq ft
    • Sleeps 4
    • 2 Queen Beds and 1 Twin Sofa Bed
    More detailsPenthouse, 1 Bedroom, Kitchenette

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Isla Mujeres

Located in Isla Mujeres, Hotel La Joya is near theme parks and near a private beach. La Isla Shopping Mall and Las Americas Cancun Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Dolphin Discovery and Cancun Interactive Aquarium. Aquaworld and Parque de los Suenos are also worth visiting. With scuba diving, snorkeling, and parasailing nearby, you'll find plenty of adventures in the water.

Visit our Isla Mujeres travel guide
Map
Popular Location

What's nearby

  • Garrafon Natural Reef Park - 1 min walk
  • Gaviota Azul Beach - 5 min drive
  • Delphinus Dreams - 6 min drive
  • Dolphin Discovery - 27 min drive
  • Norte Beach - 30 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • Las Mañanitas — 1 min walk

About this property

Hotel La Joya

Hotel with private beach, full-service spa
Spend the day relaxing on Hotel La Joya's private white sand beach or pampering yourself at the hotel's full-service spa. All 14 rooms offer free WiFi, furnished balconies, and flat-screen TVs with cable channels. Guests will also find room service, ceiling fans, and safes.
Hotel La Joya offers 14 air-conditioned accommodations with safes and ceiling fans. Rooms open to furnished balconies. 40-inch flat-screen televisions come with cable channels.

Bathrooms include bathtubs or showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and hair dryers can be requested.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa; other services include deep-tissue massages.

The spa is open daily.

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Free self parking
Roundtrip airport shuttle (surcharge)

Food and drink

Free continental breakfast available daily
1 restaurant
1 bar
Room service available

Things to do

Full-service spa
Outdoor pool

Family friendly

Laundry facilities
Outdoor pool

Conveniences

No elevators

Guest services

24-hour front desk
Daily housekeeping
Laundry facilities
Luggage storage

Languages spoken

English
Spanish

Outdoors

Beach loungers
Beach umbrellas
Garden
Terrace

Spa

Massage - deep-tissue
Massage - on the beach
Spa open daily

More

Beach towels
Designated smoking areas

Room amenities

Bedroom

Air conditioning
Ceiling fan
Linens

Bathroom

Bathtub or shower
Hair dryer (on request)
Towels

Entertainment

40-inch flat-screen TV
Cable channels

Outdoor space

Furnished balcony

More

Desk
Safe

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

MastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Guests who may encounter issues with stairs should contact this property in advance. Elevators are not available.

We should mention

Pool access available from 8:30 AM to 7:30 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres

Frequently asked questions

Can I cancel my reservation for free at Hotel La Joya and receive a full refund?
Yes, Hotel La Joya offers free cancellation on select room rates, because flexibility matters! Please refer to Hotel La Joya cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hotel La Joya?
As of Jul 4, 2020, prices found for a 1-night stay for 2 adults at Hotel La Joya on Jul 5, 2020 start from $98, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hotel La Joya have a pool?
Yes, this property has an outdoor pool. Pool access is from 8:30 AM–7:30 PM.
Is Hotel La Joya pet-friendly?
No, pets are not allowed at this property.
How much is parking at this property?
Self parking is free at this property.
What time is check-in at this hotel?
Check-in is from 3:00 PM–11:30 PM. Late check-in is available during limited hours.
What time is check-out at this hotel?
Check-out is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Hotel La Joya located?
Offering direct access to the beach, this Isla Mujeres hotel is steps from Costa Occidental de Isla Mujeres National Park and Garrafon Natural Reef Park. Dolphin Discovery is 2.3 mi (3.7 km) away.

Guest reviews

Overall score and ratings for Hotel La Joya

4.5
Wonderful
5 - Excellent
110
4 - Good
39
3 - Okay
12
2 - Mediocre
1
1 - Poor
3
4.6
Cleanliness
4.7
Service and Staff
4.5
Amenities
4.3
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Beautiful hotel on the tranquil side of the island. You can walk to Punta Sur within 10 minutes and enjoy the stunning seaside cliff views. Peaceful, wonderful service, great location - can’t ask for anything more.

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

This small hotel is lovely, with gorgeous views of the ocean and excellent attention from all of the staff.

Stayed 2 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The location was quiet and peaceful; such a nice change from the opposite end of the island. We had a fantastic view of the water from our private deck. We chose to stay, relax, and eat right there as there was no need to venture elsewhere. This place is a hidden gem and if we return to Isla Mujeres again, we will definitely book here.

Stayed 1 night in Feb 2020

4/5 Good

  • Liked: Cleanliness, staff & service, room comfort
Great views, great staff, units need work

The room, on arrival had problems with the plumbing and the A/c was not working. The staff did not have another room to move us to that night. The next morning we were relocated to another room that had working a/c and plumbing. The staff makes this place, they are 5 star and work harder than any other hotel staff in Mexico. Owners need to put some money into rooms and pay the staff more for the excellent work they do to make it "RIGHT"

Stayed 3 nights in Feb 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The quaint atmosphere gave a real flavor of the island. The staff was extremely friendly and accommodating.

Stayed 7 nights in Feb 2020