First of all, this hotel is stunning. The space is enormous! The pros and cons are as follows: Approximately 25 minutes from the airport, with traffic, a lot further, so make sure to plan your departure with plenty of time so you don't get left behind. We had a garden suite. The beds and pillows were not very comfortable however, I know I didn't come on vacation to sleep but after I got hurt, I needed a more comfortable bed and didn't really get it.The restaurant Villa Del Mar was not my favorite and was where I had the worst experience ever! - I was walking toward the Buffett area to serve myself a plate, and a 4x4 wood frame flew from the ceiling and struck me in the head. My head instantly developed a huge bump. Upon being taken to the hotel's first aid staff, the nurse recommended I get a CT scan to rule out any internal bleeding or a broken skull. During my vacation time, I ended up spending most of the afternoon at the hospital (Hospiten). I get it, it was an accident...however, it was incredibly negligent on their part to have a wooden piece not nailed to ceiling.
This was my second day in this place.I was disappointed with many things that the Hotel was lacking and then this happens. Thankfully, Ana Perez understood the severity of this situation and covered all medical expenses being that this was negligence on their part. It could've gotten so much worst. I have a lot more to say but not enough space to be detailed. Many staff to thank as well besides Ana Perez...
