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On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
2 outdoor pools, pool umbrellas, sun loungers

Guest reviews

4.5/5 Wonderful
3,831 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • All inclusive
  • Air Conditioning
  • Spa

Map

Explore the area

Popular LocationNorte Beach1 min walk
Popular LocationJoysxee Floating Bottle Island8 min drive
Popular LocationDolphin Discovery9 min drive
AirportCancun, Quintana Roo (CUN-Cancun Intl.)47 min drive

Choose dates to view prices

  • Standard Room, 1 King Bed Adults Only

    4.1/5 guest room rating

    Room amenities

    • 376 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed Adults Only
  • Suite Deluxe

    4.2/5 guest room rating

    Room amenities

    • 990 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSuite Deluxe
  • Suite Premium

    Room amenities

    • 1130 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSuite Premium
  • Superior Room, 1 King Bed, with Whirlpool Bath - Adults Only

    3.8/5 guest room rating

    Room amenities

    • 538 sq ft
    • City view
    • Sleeps 2
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, with Whirlpool Bath - Adults Only

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

Isla Mujeres

Privilege Aluxes Isla Mujeres Hotel is located on the beach and in an area with good shopping. Crayola House and Capitán Dulché Museum are cultural highlights, and some of the area's popular attractions include Tortugranja Turtle Farm and Joysxee Floating Bottle Island. Don't miss out on a visit to Dolphin Discovery. Looking to get your feet wet? Scuba diving and sailing adventures can be found near the property.

Visit our Isla Mujeres travel guide
Map
Popular Location

What's nearby

  • Norte Beach - 1 min walk
  • Costa Occidental de Isla Mujeres National Park - 2 min walk
  • Crayola House - 8 min drive
  • Joysxee Floating Bottle Island - 8 min drive
  • Dolphin Discovery - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 47 min drive

Restaurants

  • Satay — 1 min walk
  • Privilege Beach Club — 1 min walk

About this property

Privilege Aluxes Isla Mujeres Hotel

Upscale resort on the beach, with 2 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Privilege Aluxes Isla Mujeres Hotel's full-service spa. Then enjoy a meal at one of the resort's 3 restaurants. All 124 rooms feature thoughtful touches like minibars (stocked with some free items) and bathrobes, plus free WiFi and plasma TVs with cable channels. Other amenities available to guests include iPod docks, 24-hour room service, and premium bedding.
Privilege Aluxes Isla Mujeres Hotel offers 124 accommodations with iPod docking stations and minibars (stocked with some free items). Beds feature premium bedding. 40-inch plasma televisions come with cable channels. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

This Isla Mujeres resort provides complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

2 outdoor swimming pools and 3 spa tubs are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

All inclusive details

All-inclusive room rates at Privilege Aluxes Isla Mujeres Hotel are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Food and beverages

Meals, snacks, and beverages included
In-room minibar (some restrictions)

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Protective shields in place at main contact areas
Contactless check-out

Safety measures

Individually-wrapped food options available through room service
Hand sanitizer provided
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free buffet breakfast available daily 7:00 AM–11:00 AM
  • Meals, snacks, and beverages included
  • 3 restaurants
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service

Things to do

  • 2 outdoor pools
  • 3 spa tubs
  • Fitness center
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Dry cleaning service
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 1 meeting room
  • Computer station

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Spa

  • 2 treatment rooms
  • Aromatherapy
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Well-lit path to entrance
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Beach towels
  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Linens
  • Premium bedding

Bathroom

  • Bathrobes
  • Eco-friendly toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 40-inch plasma TV
  • Cable channels
  • iPod dock

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar (some items)

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in from 3 PM - midnight
Express check-in
Minimum check-in age - 15

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements

Renovations and closures

This property is closed from April 23 2020 to July 23 2020 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children 13 and younger are not allowed at this property; All guests older than 13 are welcome
Cribs (infant beds) are not available

Property payment types

American ExpressDiscoverMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: MXN 1800 per person (roundtrip)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • No onsite parking is available.
  • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.
  • Contactless check-out is available.
  • Individually-wrapped food options are available through room service.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Children 13 years old and younger are not permitted at this property
No pets and no service animals are allowed at this property

Property is also known as

Aluxes
Aluxes Privilege
Aluxes Privilege Isla Mujeres
Hotel Privilege Aluxes
Isla Mujeres Privilege Aluxes
Privilege Aluxes
Privilege Aluxes Hotel
Privilege Aluxes Hotel Isla Mujeres
Privilege Aluxes Isla Mujeres
Privilege Aluxes Isla Mujeres Hotel
Privilege Aluxes Isla Mujeres
Privilege Aluxes Isla Mujeres Hotel Resort
Privilege Aluxes Isla Mujeres Hotel Isla Mujeres
Privilege Aluxes Isla Mujeres Hotel Resort Isla Mujeres

Frequently asked questions

Can I cancel my reservation for free at Privilege Aluxes Isla Mujeres Hotel and receive a full refund?
Yes, Privilege Aluxes Isla Mujeres Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Privilege Aluxes Isla Mujeres Hotel cancellation policy on our site for more details about any exclusions or requirements.
Does this resort have a pool?
Yes, this property has 2 outdoor pools.
Is Privilege Aluxes Isla Mujeres Hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this resort?
Privilege Aluxes Isla Mujeres Hotel doesn't offer parking.
What time is check-in at this property?
Check-in is from 3 PM–midnight.
What time is check-out at this resort?
Check-out is at noon.
Does this property provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of MXN 1800 per person, roundtrip, applies.
Is this resort all-inclusive?
Some rate plans available at this resort are all-inclusive.
Where is Privilege Aluxes Isla Mujeres Hotel located?
Nestled on the beach, this Isla Mujeres resort is within a 5-minute walk of Norte Beach and Costa Occidental de Isla Mujeres National Park. Punta Sam Ferry Terminal and Crayola House are also within 6 mi (10 km).

Guest reviews

Overall score and ratings for Privilege Aluxes Isla Mujeres Hotel

4.5
Wonderful
5 - Excellent
2,427
4 - Good
1,053
3 - Okay
234
2 - Mediocre
73
1 - Poor
44
4.7
Cleanliness
4.6
Service and Staff
4.4
Amenities
4.6
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

We loved this place. Already booked our second trip.

Stayed 4 nights in Mar 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The staff are friendly, helpful and treat you like you are royalty. The beach is pristine and the rooms are spacious with luxurious bathrooms.

Stayed 14 nights in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Use real alcohol in the drinks not a water downed version.

Stayed 6 nights in Mar 2020

1/5

    This traveler didn’t leave comments with their review
    Stayed 4 nights in Mar 2020

    5/5 Excellent

    • Liked: Staff & service, property conditions & facilities

    Privilege Hotel was amazing!!! Great location, Amazing views, great service and everyone there was so friendly! I would recommend this hotel 🏨 to everyone who visits Isla Mujeres !!!

    Stayed 6 nights in Mar 2020