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Reviews of Al Portico Guest House Venezia

Al Portico Guest House Venezia
Cannaregio 1804, Venice, VE

Reviews

8.4

Very Good

Rating 10 - Excellent. 116 out of 284 reviews" "
Rating 8 - Good. 109 out of 284 reviews" "
Rating 6 - Okay. 40 out of 284 reviews" "
Rating 4 - Poor. 10 out of 284 reviews" "
Rating 2 - Terrible. 9 out of 284 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Susana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was located around everything you needed. Checking was seamless. Nicholas was very informative and helpful. I will recommend this location.
Response from Al Portico Guest House on Nov 13, 2023
Dear Carmen, We are pleased to read your outstanding review and are more than happy to hear that you have been satisfied with your stay at our property. Hoping to welcome you back soon. With best wishes, Anna - Al Portico Guest House

4/10 Poor

Elvio

Traveled with partner
Disliked: Amenities
Booked this place was given another apartment, no warning never even acknowledged, up all night long travel from asia arriving late afternoon brain was not engaged, the place provided did not look as good as the booked one, 2 very small bottles of liquid soap provided, seriously, lucky I carry soap for times like that, that was Venice, pricy and very old, but that apartment last seen any type of renovation in the 1970s, didn’t make a fuss as we had 3 nights and 2 full days there they where unlikely to do anything apart from apologise if I spoke up, oh you think I may have been entitled to a small refund? Fat chance, Venice is over priced, now in Naples I can tell you the mafia isn’t just here, hope they don’t block or alter my review, anyway can’t review what I never got so take it from me better to avoid this group if you a fussy fella….
Stayed 3 nights in Oct 2023
Response from Al Portico Guest House on Nov 13, 2023
Dear Elvio, We are absolutely surprised about your review because as you booked our annex apartment, that was the exactly place where you stayed. You did not book a room, but an apartment. Maybe Expedia website was not that clear, but if you take 5 seconds to read your resevation confrmation you will see that everything was exactly as reserved, also the address. I think that this reservation was made by you, so this can not be considered our mistake, and we suggest you to read with attention what you reserve for your next trip. Another thing: why should we cancel or modify your opinion about your stay? Talking about mafia, when you have just misread what you booked is just... well... it speaks for itself. Hope you at least enjoyed the city and the rest of your vacation in Italy. Regards, Anna - Al Portico Guest House

10/10 Excellent

Darrin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One block from the main drag making it really easy to join the party while having silence in the unit. Really cool to have windows that open right onto the canal. Unit had 4 rooms including full euro-kitchen. AC and heat.
Stayed 3 nights in Oct 2023
Response from Al Portico Guest House on Nov 13, 2023
Dear Darrin, Thank you very much for having taken the time to share with us your positive comments concerning your stay at our Santa Fosca annex.It was a pleasure to read that you have enjoyed the apartment and its location.We hope to have the chance to welcoming you again in the future.Best regards, Anna - Al Portico Guest House

10/10 Excellent

Trevor

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the main path of walking and in a quieter area of Venice. It was great!
Stayed 2 nights in Sep 2023
Response from Al Portico Guest House on Nov 13, 2023
Dear Trevor, Thank you for rating your pleasant experience at our property. We are glad to see you enjoyed your time with us and hope to welcome you again. Best regards, Anna - Al Portico Guest House

6/10 Okay

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Great staff, some parts of the property needed repair. Okay value for money. 👍
Stayed 4 nights in Jul 2023
Response from Al Portico Guest House on Aug 5, 2023
Dear Matthew,Thanks a lot for your evaluation and your message.We will forward to the involved departments.We hope to welcome you again in the future.Regards,AnnaGuest Relation Manager

10/10 Excellent

Crystal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a quaint, no frills property in a great location. The staff are the nicest people! Cute little patio area. It is not a fancy hotel, but clean and in a great location.
Stayed 4 nights in Jul 2023
Response from Al Portico Guest House on Aug 5, 2023
Dear Crystal, Thnk you very much for your nice comment and your great evaluation. We hope to welcome you again in the future. Regards, Anna Guest Relation Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent, well located and great host
Nicolas (not sure of spelling!) Was an excellent host. He gave us some really useful tips on where to go to get the most out of our stay. The air con was brilliant and the room was a good size (especially for Venice) with a comfy bed. The in room breakfast really set us up well for the day. Having a fridge in the room and being located near a supermarket (despair) was also really helpful.
Stayed 2 nights in Jun 2023
Response from Al Portico Guest House on Jul 14, 2023
Dear Guest, Thank you very much for having taken the time to share with us your positive comments concerning your stay. It was a pleasure to read that you have enjoyed the apartment and its location.We are delighted to hear that you have appreciated our helpful Team Members.We hope to have the chance to welcoming you again in the future.Best regards, Anna, Guest Relation Manager

6/10 Okay

Diane

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was perfect, once we found it. Lots of shops and cafes walking distance. No lift, and stayed on top floor. Really difficult to get up with luggage.
Stayed 2 nights in Jun 2023
Response from Al Portico Guest House on Jul 14, 2023
Dear Diane, We want to thank you for taking the time to review our Guest House however we regret that there have been some aspects you were not satisfied with, as the elevator. Unfortunately, it is not possible to install a lift in this building as in the most part of the city, because of structural reason, in fact this is an ancient palace with more than 100 years of history. We are delighted to hear that you have appreciated our helpful Team Members.We hope to have the chance to welcoming you again in the future.Best regards, Anna Guest Relation Manager

8/10 Good

Pawel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Al Portico apartment 55 m2
Generally ok however it could use a little touch up, eg. fix the sticky kitchen counter. The big fridge (the small one did not work) smelled.
Stayed 3 nights in May 2023
Response from Al Portico Guest House on Jun 15, 2023
Dear Pawel, We want to thank you for taking the time to review our Santa Fosca Depandance and we are pleased that you have enjoyed your recent stay with us. However, we regret that there have been some aspects you were not satisfied with. We will definitely share your comments with the involved departments. Thank you for having been our guest. We really hope to welcome you back again in the future. With best wishes, Anna, Guest Relation Manager

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff, communication and breakfast. Great deal! Walkable to the train station and main attractions. Cannot rave about their customer service and thorough communication enough. Would recommend and stay again.
Stayed 2 nights in Apr 2023
Response from Al Portico Guest House on Jun 15, 2023
Dear Kelsey, Thank you for taking your time for the review. We love to hear positive comments about our staff and our property. We really appreciate it and hope to see you again.Best regards, Anna, Guest Relation Manager

2/10 Terrible

Matthew

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from Al Portico Guest House on Jun 15, 2023
Dear Matthew, When we receive negative evaluations without a comment, like in this case, we are left speechless and unhelpful. We sense dissatisfaction, but we have no way of knowing what went wrong or of being able to improve for the future. Regards, Anna, Guest Relation Manager

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed here for four nights in the beginning of April and loved it! At first it was a bit confusing as I made my way to the main office to be told that the apartment was still a few blocks away, but the man at the front desk was very helpful and even walked me to the apartment and carried my very heavy bag over the little bridges haha. The apartment itself was amazing, on a quiet street with a kitchen where I could store my daily findings at the market and any other goodies I could find. The bedroom overlooked the canal through little shuttered windows and the bed was comfortable. Wifi was good and the washing machine was a game changer for someone who was on a three week trip! As a solo female traveller I felt safe and had no worries exploring the city. I would definitely stay here again and highly recommend!
Response from Portico Guest House on Apr 26, 2023
Dear Sarah, Thank you for your positive rating on Expedia after your visit at our Santa Fosca Apartment. We will forward your feedback to our entire team, who we are certain will be encouraged by your comments. Thank you again for sharing your experience with the public. We look forward to welcoming you in future.Best regards, Anna - Guest Relation Manager

10/10 Excellent

Martin

Stayed 3 nights in Mar 2023
Response from Al Portico Guest House on Apr 5, 2023
Dear Martin, Thank you for rating your pleasant experience at our property. We are glad to see you enjoyed your time with us and hope to welcome you again. Best regards, Anna - Al Portico Guest House

10/10 Excellent

Lucy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2023
Response from Al Portico Guest House on Apr 5, 2023
Dear Lucy, Thank you for your outstanding rating. We are glad to see you enjoyed your time with us and hope to welcome you again. Best regards, Anna - Al Portico Guest House

8/10 Good

Firdaus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2022

8/10 Good

YI

Traveled with family
Liked: Cleanliness, staff & service
While there were better options in Venice, we booked quite late and had limited options. This accommodation is good for to stay for one night. The good: The staffs are very friendly and the lady who checked us in gave really good suggestions on what to see and how to use waterbus. The no so good: It was a bit confusing how how to access the hotel - instruction in the booking is not clear and we ended up buzzing the wrong floor to get into the door. Check out time is WAY to late. We wanted to check out before 8am but staff are not around until 9am (we should have double checked this!). We booked with breakfast and it was disappointing. For the same price we can definitely eat better elsewhere.
Stayed 1 night in Sep 2022
Response from Guest Relation Manager - Al Portico Guest House on Nov 1, 2022
Dear Yi, thank you very much for having taken the time to share with us your comments concerning your stay. We also acknowledge and appreciate your criticism as it will help us to improve the quality of the service offered to our Guests. We place great value on your opinion and look forward to welcoming you with us again. Best Regards, Anna Guest Relation Manager - Al Portico Guest House

10/10 Excellent

Hei Man

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good value. Location is perfect, 5 minutes walk from the closest airport water bus station and there’s just 2 bridges to cross to get to the central train station of Venice. Room is clean and very spacious and the staff are friendly and helpf.
Stayed 3 nights in Sep 2022
Response from Guest Relation Manager - Al Portico Guest House on Nov 1, 2022
Thank you for taking the time to let us know your impressions about your visit at Al Portico Guest House.It was very kind of you to mention our helpful Team Members and we are happy to hear that you have appreciated our location as well.Thank you for staying with us and we look forward to welcoming you again in the future.Regards, Anna Guest Relation Manager - Al Portico Guest House

10/10 Excellent

Abbas

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff , hotel location was perfect, close to all sightseeing and restaurants. The hotel room was clean ,Very spacious & quiet. I highly recommend this hotel .
Stayed 4 nights in Sep 2022
Response from Guest Relation Manager Al Portico Guest House on Sep 19, 2022
Dear Abbas, Thank you for rating your pleasant experience at our property. We are glad to see you enjoyed your time with us and hope to welcome you again. Best regards, Anna - Al Portico Guest House

8/10 Good

Ana

Traveled with partner
Liked: Staff & service, property conditions & facilities
Fair place for the price. Very well located and quiet. Bathroom little outdated and shower very small but enough for what you need. Staff was extremely friendly and nice.
Stayed 2 nights in Aug 2022
Response from Guest Relation Manager Al Portico Guest House on Aug 12, 2022
Dear Ana, Thanks a lot for your feedback. We really appreciate it. Looking forward to welcoming you again in the future, we wish you all the best. Regards, Anna - Guest Relation Manager

10/10 Excellent

SUNG

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love this place 🤪 Very nice apartment with almost Everything you need Very nice kitchen and bathroom Big living room and master bedroom with view Definitely will go back if we visit Venice,Such beautiful place❤️🇮🇹
Stayed 3 nights in Jun 2022
Response from Guest Relation Manager Al Portico Guest House on Jun 30, 2022
Dear Sung,Thank you very much for having taken the time to share with us your positive comments concerning your stay. It was a pleasure to read that you have enjoyed the apartment and its location. We hope to have the chance to welcoming you again in the future. Best regards, Anna - Guest Relation Manager

8/10 Good

Theresa

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, gave us a map showing us what places are good to visit, lovely clean room, can't expect too much for the price as the price was valued for money
Stayed 2 nights in May 2022
Response from Guest Relation Manager Al Portico Guest House on May 21, 2022
Dear Theresa, We are delighted to hear that you have appreciated our helpful Team Members. We hope to have the chance to welcoming you again in the future. Best regards, Anna - Guest Relation Manager

10/10 Excellent

Lonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and staff was helpful
Stayed 6 nights in Apr 2022
Response from Guest Relation Manager Al Portico Guest House on May 9, 2022
Dear Lonnie, Thank you very much for having taken the time to share with us your positive comments concerning your stay. It was a pleasure to read that you have enjoyed the Guest House and its location. We are delighted to hear that you have appreciated our helpful Team Members. We hope to have the chance to welcoming you again in the future. Best regards, Anna - Guest Relation Manager

4/10 Poor

RUSSELL

Disliked: Cleanliness, property conditions & facilities
Great location, tired apartment
Stayed 3 nights in Aug 2020

2/10 Terrible

Verified traveler

Stayed 4 nights in Apr 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hidden gem. I stayed in the apartment in Canaregio. It was quiet yet close enough to the main street to be out and into the atmosphere of Venice within a few minutes. I would definitely stay there again.
Stayed 4 nights in Feb 2020
Response from Staff on Mar 20, 2020
Dear Guest, Thank you for your outstanding evaluation and review. We are glad you enjoyed your stay at our apartment and its location. We hope to welcoming you again at some point in the future. Best wishes, Guest Relation Manager - Al Portico Guest House

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very helpful staffs good location
Stayed 2 nights in Jan 2020
Response from Staff - Al Portico Guest House on Feb 4, 2020
Dear Guest, Thank you for taking your time for the review. We love to hear positive comments about our staff and our property. We really appreciate it and hope to see you again. Best regards, Guest Relation Manager - Al Portico Guest House

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Staff - Al Portico Guest House on Feb 4, 2020
Dear Guest, Thank you for rating your pleasant experience at our property. We are glad to see you enjoyed your time with us and hope to welcome you again. Best regards, Guest Relation Manager - Al Portico Guest House

6/10 Okay

Verified traveler

Not recommended
This is truly a 2-star accommodation. It was not easy finding the place even with directions from the hotel. The basic necessities are available but not in good condition: (1) unable to connect to wifi; (2) bed was shaky and one could feel the springs underneath; and (3) the TV could be powered on but there's no TV programmes. Given the price, I would have expected a bit more.
Stayed 2 nights in Oct 2019

10/10 Excellent

VISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Time
It was really great to stay at a very nice Apartment I would give it Ten out of Ten ! THANK YOU very nice staff.
Stayed 4 nights in Oct 2019
Response from Staff - Al Portico Guest House on Oct 27, 2019
Dear Visa, We are pleased to read your outstanding review and are more than happy to hear that you have been satisfied with your stay at our Casinò Apartment. Hoping to welcome you back soon. With best wishes, Guest Relation Manager - Al Portico Guest House

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Staff - Al Portico Guest House on Oct 27, 2019
Dear Matthew, Thank you for rating your pleasant experience at our property. We are glad to see you enjoyed your time with us and hope to welcome you again. Best regards, Guest Relation Manager - Al Portico Guest House

8/10 Good

Kelvin, Toronto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Al Portico is a no frills kind of guest house located in a side alley of away from the noisy main tourist streets in Venice. The management folks did reach out and provided us very detailed instructions on how to get to the place and we had no trouble finding it despite what others had mentioned in the past. They were also available at the front desk and provided us a map and tips on how to navigate the city. Our bed was comfortable and the room was overall clean and it looked like they had done some renovations recently. This is not a 4-star hotel so do not go in expecting that. They provide you the simple necessities like a fridge, coffee machine and hot water kettle. Our only grumble was the old and very cramped bathroom with a sink so small that it could barely fit a water glass and the shower was also very tiny with a slightly smelly shower curtain. We did enjoy the daily rooftop or "room service" breakfast with fresh toast, croissants, coffee, hot chocolate and tea which was lovely and the hosts were quite friendly. Overall, it was a pleasing experience with a reasonable price point.
Stayed 4 nights in Oct 2019
Response from Staff - Al Portico Guest House on Oct 27, 2019
Dear Kelvin, Thank you very much for having taken the time to share with us your positive comments concerning your stay. We also acknowledge and appreciate your criticism as it will help us to improve the quality of the service offered to our Guests. We place great value on your opinion and look forward to welcoming you with us again. Best regards, Guest Relation Manager - Al Portico Guest House

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Staff - Al Portico Guest House on Oct 27, 2019
Dear Guest, Thank you for rating your pleasant experience at our property. We are glad to see you enjoyed your time with us and hope to welcome you again. Best regards, Guest Relation Manager - Al Portico Guest House

8/10 Good

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Great location, nice and clean room
Stayed 3 nights in Sep 2019
Response from Staff - Al Portico Guest House on Oct 7, 2019
Dear Michael, Thank you for taking your time for the review. We love to hear positive comments about our property and its location. We really appreciate it and hope to see you again. Best regards, Guest Relation Manager - Al Portico Guest House

10/10 Excellent

Matt, Wellington, New Zealand

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location, just around the corner from the main walking routes and close to the boat ‘bus’ places. Really friendly staff gave us lots of helpful tips!
Stayed 3 nights in Sep 2019
Response from Staff - Al Portico Guest House on Oct 7, 2019
Dear Matt, Thank you for your positive rating on Expedia after your stay at our Al Portico Guest House. We will forward your feedback to our entire team, who we are certain will be encouraged by your comments. Thank you again for sharing your experience with the public. We look forward to welcoming you in future. Best regards, Guest Relation Manager - Al Portico Guest House

8/10 Good

Alex

Traveled with partner
Liked: Cleanliness, staff & service
A pretty basic hotel that is nicely located in the heart of the city.
Stayed 2 nights in Sep 2019
Response from Staff - Al Portico Guest House on Oct 7, 2019
Dear Alex, Thank you for sharing your kind comments with us. It was a pleasure to have you as our guest and we hope to welcome you back soon. With best wishes, Guest Relation Manager - Al Portico Guest House

8/10 Good

Ruby

Liked: Staff & service, property conditions & facilities
Al Portico Guest House is very close to Venice's Santa Lucia train station - which is absolutely great - and the staff is ever so friendly. However, we received multiple bug bites during our stay at the hotel...
Stayed 2 nights in Sep 2019
Response from Staff - Al Portico Guest House on Oct 7, 2019
Dear Ruby, , thank you for all your kind comments on Hotels.com. We are pleased to read that you have appreciated many aspects of your stay at Al Portico. Please accept our apologies for the inconvenience regarding the bites, and we are delighted to inform you that we have a project running to improve the mosquito nets. We place great value on your opinion and we look forward to welcoming you with us again. Best regards, Guest Relation Manager - Al Portico Guest House

6/10 Okay

Verified traveler

Disliked: Amenities
Bad pillows, paper thin walls, shower was so smalll
Stayed 2 nights in Sep 2019

4/10 Poor

Joseph

Disliked: Property conditions & facilities, room comfort
Shabby
Tired, not a pleasant setting, shabby. Conveniently located. Reception staff was friendly and helpful. No functional screens on the windows leading to bug bites. The bathroom was small and looked like a dormitory or hospital. Towels were nearly threadbare. Very disappointing.
Stayed 3 nights in Sep 2019

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Venice!!
This is a lovely hotel but a little difficult to find if you are new to the city. We thought Venice was absolutely amazing and the location of this hotel is great. We were able to get in a little early which was wonderful but they also make accommodations to secure your luggage. The room was clean and lovely complete with air conditioning. Everything is updated and very modern which is such a great contrast in such an old city. We were met with a warm greeting, a city map and helpful directions of things to see in the city complete with the best viewing of Venice sunsets! Make sure to add breakfast to your stay on the third floor veranda, it is wonderful!!
Stayed 1 night in Sep 2019
Response from Staff - Al Portico Guest House on Oct 7, 2019
Dear Michelle, We are pleased to read your outstanding review and are more than happy to hear that you have been satisfied with your stay at our property. Hoping to welcome you back soon. With best wishes, Guest Relation Manager - Al Portico Guest House

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
This hotel is iso difficult to find. Room was tiny with a bathroom smaller than a cruise ship cabin. There is no elevator so had to heave our bags up 3 flights of steep stairs. Mosquitos everywhere and bed so uncomfortable. All in all this is not 4.5 out 5 stars and is expensive for what it is. Super disappointed.
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice property in a more quiet part of Venice. The staff were helpful and the room had everything you needed. It is a small space, but we managed comfortably with two people and our luggage.
Stayed 2 nights in Aug 2019
Response from Staff - Al Portico Guest House on Sep 4, 2019
Dear Guest, Thank you for taking the time to let us know your impressions about your visit at Al Portico Guest House. It was very kind of you to mention our helpful Team Members and we are happy to hear that you have appreciated our location as well. Thank you for staying with us and we look forward to welcoming you again in the future. Regards, Guest Relation Manager - Al Portico Guest House

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location near to one of the main water bus stops
Stayed 2 nights in Aug 2019
Response from Staff - Al Portico Guest House on Aug 26, 2019
Dear Amie, We are pleased to read your outstanding review and more than happy to hear that you have been satisfied with your stay at our property, also enjoying the convenient location. Hoping to welcome you back soon. With best wishes, Guest Relation Manager - Al Portico Guest House

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the interior design, the white made it really open and the beds were comfortable. Thank you!
Stayed 3 nights in Aug 2019
Response from Staff - Al Portico Guest House on Aug 15, 2019
Dear Guest, Thank you for taking the time to let us know your impressions about your visit at Al Portico Guest House. It was very kind of you to mention our interior design and we are happy to hear that you have appreciated our beds as well. Thank you for staying with us and we look forward to welcoming you again in the future. Regards, Guest Relation Manager - Al Portico Guest House

10/10 Excellent

Verified traveler

Stayed 1 night in Aug 2019
Response from Staff - Al Portico Guest House on Aug 15, 2019
Dear Guest, Thanks a lot for your outstanding rating. We are glad to see you enjoyed your time with us and hope to welcome you again. Regards, Guest Relation Manager - Al Portico Guest House

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

6/10 Okay

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great so long as there’s no problem.
This hotel is wonderfully located on a quiet back street in Canareggio, near many good restaurants recommended by a helpful staff. The room was basic but comfortable and clean. BUT, and this is a big but, there is NO STAFF on site after 1:30 PM; in fact they are there only from 9 AM to 1:30. The phone number they provide was not answered any of the multiple times I tried it, which was a big problem when the building’s owner went out at 11 PM. If it hadn’t Ben for a resource guest finding the breaker box and flipping switches until he lights came on, we would have been without air conditioning and lights for 10 hours on the hottest night of the summer so far.
Stayed 1 night in Jun 2019
Response from Staff - Al Portico Guest House on Jul 1, 2019
Dear Wendy, We want to thank you for taking the time to review our Guest House however we regret that there have been some aspects you were not satisfied witha and also there are some other thing that we want to specify. First of all, even if is written that reception is open until 1.30 PM, we are here always also in the afternoon and the 26th of June we were there until 5 PM. Venice, for the high temperature registered that day, had encountered blackouts in all the city. So we are sorry for that but for sure you were not without electricity for 10 hours if at 11 PM a member of our staff came and the lights were already on. It was a pleasure to read that you have enjoyed the apartment and its location. We are delighted to hear that you have appreciated our helpful Team Members. We do hope that we will have the opportunity of welcoming you back to the hotel at some point in the future. Regards, Guest Relation Manager - Al Portico Guest House

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Staff - Al Portico Guest House on Jun 24, 2019
Dear Amy, ,thank you for rating your pleasant experience at Al Portico Guest House. We are glad to see you enjoyed your time with us and hope to welcome you again. Warm regards, Guest Relation Manager - Al Portico Guest House

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay , close to train station , shopping market and clean. Would stay again.
Stayed 2 nights in Jun 2019
Response from Staff - Al Portico Guest House on Jun 24, 2019
Dear Guest, Thank you for sharing your kind comments with us. We are are happy to hear that you have appreciated our location and the cleanliness.It was a pleasure to have you as our guest and we hope to welcome you back soon. With best wishes, Guest Relation Manager - Al Portico Guest House

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2019
Response from Staff - Al Portico Guest House on Jun 24, 2019
Dear Guest, We are pleased to receive your outstanding rating and are more than happy to know that you have been satisfied with your stay at our property. Hoping to welcome you back soon. With best wishes, Guest Relation Manager - Al Portico Guest House