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Reviews of Glockenhof Zürich

4.5 out of 5
Glockenhof Zürich
Sihlstrasse 31, Zürich, ZH

Reviews

9.2

Wonderful

Rating 10 - Excellent. 531 out of 784 reviews" "
Rating 8 - Good. 202 out of 784 reviews" "
Rating 6 - Okay. 34 out of 784 reviews" "
Rating 4 - Poor. 10 out of 784 reviews" "
Rating 2 - Terrible. 7 out of 784 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thomas

Fantastic property and staff. Very clean and quiet. Steps from trams. Near Bahnhofstraße, but not on it which is perfect. We didn't eat on-site.
Stayed 3 nights in Apr 2024
Response from Matthias Sutter, General Manager on Apr 24, 2024
Dear Guest Thank you for your lovely review and the 5 star score you gave us.Please try our pop-up "Moules & Frites" next time in the Bar Restaurant Glogge Egge.

8/10 Good

Shalin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Little bit expensive. Very helpful and friendly staff
Stayed 1 night in Apr 2024
Response from Matthias Sutter, General Manager on Apr 24, 2024
Dear GuestWe thank you for pointing out the friendly staff and we hope to see you again soon.

6/10 Okay

Ghada Hassan

Traveled with family
Liked: Cleanliness, staff & service
I paid a very high rate for a quality similar to that offered by an economy hotel. None of my perks were even respected or taken into consideration. The room was so basic and lacked any character whatsoever. My advice is: never take a luxury hotel for a one night stay. Totally not worth it!
Stayed 1 night in Apr 2024
Response from Matthias Sutter, General Manager on Apr 24, 2024
Dear GuestWe are very sorry that you did not enjoy all aspects of your experience. We do hope to welcome you back to our hotel for a future stay, giving us the opportunity to restore your faith in our hotel.

8/10 Good

Pablo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Matthias Sutter, General Manager on Apr 14, 2024
Dear GuestThank you for completing the review regarding your recent stay with us at our property.We hope to see you soon again.

10/10 Excellent

MONINA

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location! Walkable and easy access to public transportation. Close to main attractions and shopping area.
Stayed 2 nights in Apr 2024
Response from Matthias Sutter, General Manager on Apr 10, 2024
Dear Guest We really appreciate you taking the time out to share your experience with us, thank you for giving us a 5/5.

10/10 Excellent

Satpal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Central close to restaurants, shopping, Harbour and 15min walk to the train station. Enjoyed our stay. Good choice of hot and cold breakfast options. Originally we had booked two twin beds and needed extra bed for our son. They literally arranged the room with extra bed ready within 10 mins. Definitely will come back to this Hotel in the future.
Stayed 4 nights in Feb 2024
Response from Matthias Sutter, General Manager on Mar 27, 2024
Dear SatpalWe are delighted to read that you enjoyed your time with us and hope to see you soon again.We thank you for pointing out your great satisfaction.

10/10 Excellent

Barry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very centrally located amd walkable to all destinations! A little worn out but extremely clean with upgraded bathrooms and friendly staff. Breakfast was delicious as well. Even though the room was a little small (I thought I booked a bigger one for myself and my husband as my daughter was supposed to get smaller one) but very very bright what we were very happy about. I would definitely stay there again
Stayed 1 night in Feb 2024
Response from Matthias Sutter, General Manager on Feb 25, 2024
Dear Guest I am glad to read that the majority of your stay was a positive experience. We hope to see you again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Matthias Sutter, General Manager on Mar 27, 2024
Dear Guest Thank you for completing the review regarding your recent stay with us at our property, and giving us the 5 star score you gave us.

10/10 Excellent

Aline

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best staff and location
Stayed 9 nights in Feb 2024
Response from Matthias Sutter, General Manager on Feb 26, 2024
Dear Aline Thanks for mentioning the staff, they work hard to deliver a friendly and professional service and it makes me very proud to see all their hard work mentioned in many reviews.

10/10 Excellent

cathryn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived and was greeted lovely. Perhaps not explained our VIP status correctly!! As we were under the impression we were given the free drinks at the hotel.. NOT at the casino?? All a bit odd!! We were asked if we anted casino but NOT told drinks would be there .. we were also NOT offered free room upgrade
Stayed 2 nights in Feb 2024
Response from Matthias Sutter, General Manager on Mar 3, 2024
Dear CathrynThank you very much for your open words, they give us the opportunity to recognize weaknesses and make improvements for the benefit of our guests.

10/10 Excellent

Bo

Stayed 3 nights in Jan 2024
Response from Matthias Sutter, General Manager on Mar 27, 2024
Dear BoThank you for your lovely review and the 5 star score you gave us.

10/10 Excellent

mercedes

Stayed 4 nights in Jan 2024
Response from Matthias Sutter, General Manager on Jan 22, 2024
Dear guestThank you for recommending us! I am so glad you enjoyed your stay with us, and that everything met your needs. -We look forward to welcoming you back to the Glockenhof sometime very soon.

10/10 Excellent

Nusret

Stayed 3 nights in Dec 2023

8/10 Good

Monica

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic location
It was good, room was basic but had everything we needed, staff were extremely friendly and breakfast was also good. Location is fantastic, ten minutes walking from station and right in the middle of all the shops, but was also quiete.
Stayed 2 nights in Dec 2023
Response from Matthias Sutter, General Manager on Jan 22, 2024
Dear guestThank you for reviewing Glockenhof following your stay. I am delighted that you enjoyed so many aspects of your stay with us. Please do come and see us again soon.

4/10 Poor

Elena

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
Hotel is located in a central area next to the shopping. Breakfast was wonderful and staff was very accommodating. Beds were way below par, my living room sofa is more comfortable than the bed we slept in. The biggest drawback is the see thorough bathroom walls, it’s completely open glass separated area. We couldn’t take shower or bath with kids staying in the same room and every time I need to change I had to scram myself in a very tight toilet space which was the only private area. I can see how I could enjoy this space being just the two of us but it’s completely family unfriendly. If you are traveling as a couple it could be a great stay.
Stayed 2 nights in Dec 2023
Response from Matthias Sutter, General Manager on Jan 22, 2024
Dear guestThank you very much for taking the time to post your review. I am truly saddened to hear about the disappointing experience you encountered while being our guest. For a room with closed bathrooms we recommend our style category (but unfortunately just for max. 3 persons). For the other categories we can always cover the bathrooms with a curtain on request.I hope it will not discourage you from staying with us again.

10/10 Excellent

Wilnelia Donate

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent for families, and very closed to center
Stayed 2 nights in Dec 2023
Response from Matthias Sutter, General Manager on Jan 21, 2024
Dear guestThank you for your positive feedback which we greatly appreciate. We all look forward to giving you a warm welcome back again.

8/10 Good

Robyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location. Nice room for family except lighting for bathroom lights the entire room which isn’t great at night
Stayed 1 night in Dec 2023
Response from Matthias Sutter, General Manager on Jan 21, 2024
Dear guestHello and thank you for taking the time to provide a feedback regarding your recent stay with us.Many thanks for your observations, we will take on board your positive and your constructive points to make our hotel even better. For your next stay we recomment a room in the style category with closed bathrooms.

8/10 Good

Cherry May Ann

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Matthias Sutter, General Manager on Jan 21, 2024
Dear guestThank you for your kind comments and for taking time to give us some feedback. We look forward to welcoming you back to the Glockenhof sometime very soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic Zurich, quiet and in the middle of town
Classic Zürich. Helpful, friendly and service-minded from beginning to end.
Stayed 1 night in Dec 2023
Response from Matthias Sutter, General Manager on Dec 18, 2023
Dear guestWe thank you for recommending us to our future guests and ww would be delighted to welcome you back for another great stay!

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Staff were friendly and polite. The breakfast was delicious. There is a cozy outdoor area to have drinks also. The rooms are clean and well appointed.
Stayed 2 nights in Dec 2023
Response from Matthias Sutter, General Manager on Dec 18, 2023
Dear guestThank you for your lovely review and the 5 star score you gave us. We hope to have an opportunity of hosting you again soon

10/10 Excellent

Mazin

Stayed 2 nights in Dec 2023
Response from Matthias Sutter, General Manager on Jan 21, 2024
Dear guestThank you for your short but superb review. We are glad you enjoyed a memorable stay with us. I hope there are many more visits to come

8/10 Good

Njara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Matthias Sutter, General Manager on Dec 18, 2023
Dear guestI was really happy to read that we met your expectations during your stay with us and please do come and see us again soon.

2/10 Terrible

Hosin

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Way below 4* class. I'm allergic to air-blowing heating. So I picked this hotel with radiator heating which was broken. They briught a cheap portable radiator heater which took 2 hours for the room to get wormed. I did not get any service other than lip service.
Stayed 1 night in Dec 2023

10/10 Excellent

Angela

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel in perfect location in the city. Staff were great and the rooms were fabulous too.
Stayed 1 night in Nov 2023
Response from Matthias Sutter, General Manager on Dec 18, 2023
Dear guestThank you for your lovely review and the 5 star score you gave us. I am so glad you enjoyed your stay with us, and that everything met your needs. Hopefully we have the opportunity to welcoming you back real soon.

10/10 Excellent

marek

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel, good price , good neighborhood!
Stayed 1 night in Nov 2023
Response from Matthias Sutter, General Manager on Dec 18, 2023
Dear guestThank you for completing the review regarding your recent stay with us at our property. I was very pleased to hear that you enjoyed your stay with us and we hope to welcoming you back in the future

2/10 Terrible

Andrew

Traveled with family
Disliked: Staff & service, property conditions & facilities
I was shown the tiniest room ever, that slept 2. However, I booked a "family room" that slept four. After going back to front desk, I was show another room equally as inadequate for our booking. They refused to refund the room, that was book minutes before on hotels.com. We did not stay here and moved our hotel to the Marriot--incredibly wonderful decision.
Stayed 2 nights in Nov 2023
Response from Matthias Sutter, General Manager on Dec 18, 2023
Dear guestWe are saddened to hear your comments about our hospitality and service. After offering you an upgrade to several higher categories but unfortunately non of the rooms appealed to you. But please feel free to contact me at your convenience by email at : matthias.sutter@glockenhof.ch

10/10 Excellent

Yong

Stayed 2 nights in Nov 2023
Response from Matthias Sutter, General Manager on Dec 18, 2023
Dear guestThank you for your review on Expedia. We are delighted to read that you enjoyed your time with us and hope to see you soon again

10/10 Excellent

Harald

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous hotel with an amazing breakfast buffet!
Stayed 2 nights in Aug 2023
Response from Matthias Sutter, General Manager on Nov 28, 2023
Dear guestThank you for your review on Expedia. We are delighted to read that you enjoyed your time with us and hope to see you soon again.

10/10 Excellent

Julian Howarth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great hotel, very well situated, it’s super clean, the breakfast is fantastic with a good choice of items. The staff are friendly and the room was kept immaculately. I would certainly stay here again.
Stayed 3 nights in Oct 2023
Response from Matthias Sutter, General Manager on Nov 28, 2023
Dear guestThank you for your review on Expedia. We are delighted to read that you enjoyed your time with us and hope to see you soon again.

8/10 Good

Marica Elaine Cadacio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was okay. Close to the train station
Stayed 8 nights in Oct 2023
Response from Matthias Sutter, General Manager on Oct 31, 2023
Dear guestThank you for taking the time to review your experience. We are already looking forward to welcoming you back on your next trip.

8/10 Good

Paisan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Matthias Sutter, General Manager on Oct 31, 2023
Dear guestThank you so much for your kind review. Please do come and see us again soon.

8/10 Good

YangSeok

Stayed 4 nights in Oct 2023
Response from Matthias Sutter, General Manager on Oct 31, 2023
Dear guestWe thank you for recommending us to our future guests and we look forward to welcoming you back to the Glockenhof sometime very soon.

10/10 Excellent

Dave, Saratoga Springs

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 5 nights in Oct 2023

10/10 Excellent

Cristina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable. The train station was easily accesible from the train station and within walking distance to the river. The free breakfast was very convenient and tasty.
Stayed 5 nights in Oct 2023
Response from Matthias Sutter, General Manager on Oct 31, 2023
Dear guestIt was a true pleasure reading your feedback. I hope there are many more visits to come.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great service and location
we had to switch our originally hotel to Glockenhof and stayed there 3 nights, - very nice hotel, wonderful service, tasty breakfast. Across from supermarket and very close to center, very convinient location. If we ever come back to Zurich, we'll stay here again.
Stayed 3 nights in Oct 2023
Response from Matthias Sutter, General Manager on Oct 22, 2023
Dear guestThank you for your positive feedback which we greatly appreciate. We are glad that we were able to turn a negative experience into a positive one. -We all look forward to giving you a warm welcome back again.

8/10 Good

Raj

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property. We really enjoyed our stay here. Beautiful building with very modern rooms. Our stay came with the breakfast buffet. Nothing overly elaborate but had all the essentials to get your day started. The hotel was a 10 min walk from Zurich HB and a 1 min walk to Bahnhofstrasse and the tram. Lake Zurich was a 10-15 min walk right down Bahnhofstrasse. You are surrounded by hundreds of restaurants and retail stores. There is also a coop mini market just across the street. Great loacation and would not hesitate to stay here again.
Stayed 2 nights in Oct 2023
Response from Matthias Sutter, General Manager on Oct 22, 2023
Dear guestThank you for recommending us! -I am so glad you enjoyed your stay with us, and that everything met your needs. We are looking forward to be of service to you in the near future.

6/10 Okay

Austin

Traveled with partner
Liked: Cleanliness
Quite an expensive area to stay.
Stayed 2 nights in Sep 2023
Response from Matthias Sutter, General Manager on Oct 22, 2023
Dear guestThank you for taking the time to leave a review. We have taken your suggestions on board and maybe in the future you will find that we have pushed our standards higher to meet your needs better.

10/10 Excellent

Feng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location, walking distance to everywhere. friendly staff.
Stayed 2 nights in Oct 2023
Response from Matthias Sutter, General Manager on Oct 22, 2023
Dear guestMany thanks for sharing these kind words with a wider community. We are hoping that we have now become a top choice for you whenever you visit Zurich

10/10 Excellent

Sharri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Matthias Sutter, General Manager on Oct 22, 2023
Dear guestThank you for taking the time to leave us such a lovely and useful feedback. We are delighted that you have been pleased with all our facilities and our service. Hopefully we have the opportunity to welcoming you back real soon.

10/10 Excellent

Victoria, Murrieta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience
Response from Matthias Sutter, General Manager on Oct 22, 2023
Dear guestThank you for your lovely review and the 5 star score you gave us. We are glad you enjoyed a memorable stay with us. We hope to see you again soon.

10/10 Excellent

Svetlana, tinton falls

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located, in walking distance to most of the attractions. Clean room, staff is very helpful.
Stayed 8 nights in Sep 2023
Response from Matthias Sutter, General Manager on Oct 22, 2023
Dear guestThank you for your review on Expedia. We are delighted to read that you enjoyed your time with us and hope to see you soon again

10/10 Excellent

Jenna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Matthias Sutter, General Manager on Oct 4, 2023
Dear guestI was really happy that we met your expectations during your stay with us and please do come and see us again soon.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mario was awesome, staff in general was very nice. Breakfast was good. Close to tram and main train station.
Stayed 2 nights in Sep 2023
Response from Matthias Sutter, General Manager on Oct 4, 2023
Dear guestThank you for your lovely review and the 5 star score you gave us. I will pass on your kind words to Mario and the team. We look forward to welcoming you back to the Glockenhof sometime very soon.

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. Friendly staff…
Stayed 2 nights in Sep 2023
Response from Matthias Sutter, General Manager on Oct 4, 2023
Dear guestThank you for your review on Expedia. We are delighted to read that you enjoyed your time with us and hope to see you soon again

10/10 Excellent

Claire

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We spent two nights here and we really loved our stay. The room was clean and spacious. The location was super convenient, within walking distance to the Altstadt and Zürich HB station. There are lots of dining options nearby, and the breakfast was delicious. It’s also got a beautiful courtyard with the original design dating back to 1911.
Stayed 2 nights in Sep 2023
Response from Matthias Sutter, General Manager on Oct 4, 2023
Dear guestThank you for your recent review following your stay at the Glockenhof. I am glad to hear that you felt very well looked after by the entire team and that you have very much enjoyed your stay with us. We certainly hope to have the pleasure to welcome you back in the near future

10/10 Excellent

Timothy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is close to tram and train station close to main street with all the shopping like Rodeo Drive.
Stayed 2 nights in Sep 2023
Response from Matthias Sutter, General Manager on Oct 4, 2023
Dear guestThank you for recommending us! We hope to have an opportunity of hosting you again soon

10/10 Excellent

Lu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was superb with all attractions and food within walking distance. The building is nice with friendly staff. The room was not very big but clean and functional. I think it’s a great price and value considering how expensive Zurich is.
Stayed 1 night in Sep 2023
Response from Matthias Sutter, General Manager on Oct 22, 2023
Dear guestThank you for your kind comments and for taking time to give us some feedback. I was very pleased to hear that you enjoyed your stay with us and we hope to welcoming you back in the future

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed in a junior suite which was lovely
Stayed 1 night in Sep 2023
Response from Matthias Sutter, General Manager on Sep 24, 2023
Dear guestThank you for making our day. We do hope to welcome you again and make your perfect stay to even a more splendid one.

10/10 Excellent

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know what the vip access is but their concierge service was great. Mario B ( don’t know his full last name - Italian last name) was extremely helpful with our check in for our flights which saved us a lot of time. Overall a good experience.
Stayed 1 night in Sep 2023
Response from Matthias Sutter, General Manager on Sep 24, 2023
Dear guestThank you for your kindest compliment on our team and their excellent service. We all look forward to giving you a warm welcome back again.

10/10 Excellent

Fidel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to shoppings, restaurants, places of interest. Staff friiendly. Room confy and clean.
Stayed 1 night in Sep 2023
Response from Matthias Sutter, General Manager on Sep 24, 2023
Dear guestThank you for your positive review and for awarding us your top score. We would be delighted to welcome you back for another great stay!