Ratings based on 65 Verified Reviews
4.5 Room cleanliness
3.9 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Checking in is Difficult
Posted Feb 24, 2017 on HotelsThe stay was great except the check in process is extremely frustrating. Address for the apartment is NOT the check in location and the people at the address act like they have no idea what you are speaking about
Recommended
for Everyoneby A verified traveler
Superb location
Posted Feb 7, 2017
Pros: Waterfront Location
Cons: Apartment itself although modern in style could be doing with some of its fixtures and fitting replaced.
Location: So near hop on hop off bus terminus, excellent for waterfront restaurants, perfect for boat trips etc.
Apartment location was wonderful .
Overall it was very secure and a comfortable place to stay.
Recommended
for Familiesby A verified traveler
Waterfront Apartment.
Posted Feb 1, 2017
Pros: No hotel facilities, but quality apartment with 2 beds/2baths.
Location: Iconic Waterfront on the 'doorstep', with any restaurants, shopping and numerous attractions.
Cape Town also very accessible by foot or taxi.
Great location in the Marina close to V & A Waterfront.
Close enough to walk in Cape Town centre.
Recommended
for Familiesby A verified traveler from Leeds, UK
Great place
Posted Dec 4, 2016
Pros: Large apartment in a well maintained complex with excellent security. Very close to the action in the V&A Waterfront Marina
Cons: The agency are not on site, so when checking in/out you have to wait for someone to drive from their offices to the complex.
Location: There's loads, look at a guide book.
Superb facility for those who don't need the extra services that come with a hotel, such as breakfast, concierge or restaurant/bar. Self contained apartment in a very well maintained complex. Security is high so you will feel very safe.
We didn't use the pool or leisure facilities so could not comment on those, but they did look limited.
There was a daily service on the apartment to refresh towels and toiletries, plus make the bed and give the place a general tidy up.
The few staff we did interact with were pleasant enough, but contact with any one was necessary apart from check in and check out. The one minor complaint would be that staff from the agency running the bookings are not on site, and so when you arrive you may need to wait for someone to drive from their offices to the apartment complex.
If we go back to Cape Town, this will be the first option that I'll be checking out.
by A verified traveler
Convenient and clean
Posted Nov 29, 2016 on HotelsThe room was sparsely decorated but adequate. I have stayed at other apartments in the complex with better decor.
by A verified traveler from British Columbia, Canada
Facility fine - Service Terrible
Posted Nov 4, 2016
Pros: 1. Standard two bedroom condo in the Waterfront Village Section of the Marina
2. Nice view of the boats at the dock
3. Very spacious and comfortable
Cons: 1. Wifi was not working
2. Letting agent undertook for provide access codes and did not. Also did not respond to any of our calls.
3. Not well maintained - front door latch did not work, porch light missing with electrical wires exposed
Location: 1. 10 minutes fro the Waterfront
2. Waterfront - great shopping and restaurants
Recommended
for Everyoneby A verified traveler from British Columbia, Cabada
Very good location
Posted Nov 4, 2016
Pros: 1. 10 minute walk to the waterfront
2. Very safe and quite
3. Very nice luxury 2 bedroom condo - clean and very comfortable
Cons: 1. They only have maximum 1mbps wifi internet speed - enough to do e-mails and use Whatsup
Location: 1. 10 minute walk to the Waterfront
2. Waterfront - great shopping and restaurants
3. Very close to conference facilities in Cape Town
by A verified traveler
Secure hotel close to V & A
Posted Oct 24, 2016 on HotelsLong-winded check in procedure, including car park security photos. Underground car parking complicated to find but definitely secure ! Apartment also v secure and great view over marina and waterways.
by A verified traveler
Great location & accommodation
Posted Oct 14, 2016 on HotelsOverall excellent
by Qusay from Dubai
The worst ever experience
Posted Aug 20, 2016 on Hotelswaterfront village is not a bad idea, but when a third party management company is involved, it just gone way too bad. First we booked under one reservation 2 units and they gave us the Units in two separate buildings and we have advised them we are traveling as a family but no one bothered to do anything. Second & one first day and in one of the units wifi was not working and by calling the office the in charge was us playing with us and was just arrogant & refused to give us time to visit the unit and solve the issue and hang over the call ?! however when I reached to water front security office to reach to his boss in two minutes he was there and just 5 minutes before that he was refusing to give us time frame to fix the issue. Third, and in two days in a row the cleaning staff was opening our bags and since they force the opening two bags has been damaged and police was involved. Fourth, and in our last two days no wifi was available at all so we can't manage our reservations and get connected to the world and as usual from the management company no support or alternatives been provided. Fifths, one of the units was not having electricity from midnight to the following next day afternoon till it came back. And at last and at one of the units there are workers working from 8 am and drilling start at 9 am so as a person on holiday he must leave the room at or before 9 as the sound of hammering and drilling won't even makes you stay at the unit and forget the comfort at all
Comment from Hotel Management
Aug 31, 2016 by General Manager, Hotel Management
Dear Valued Guest
Thank you for staying with us. My apologies for the issues you have mentioned. I would like to make you aware that we operate apartments and we do not advertise ourselves as a hotel which has all apartments in one block. It is therefore not possible to assure you that both apartments can be on one building. The Marina is a residential set up similar to estates where different owners own apartments and we also happen to own apartments within that set up. It is not a hotel.
Every operator has their own share of apartments and don't own the whole block individually.
On the matter of the bags zips. There was no evidence that this was done by our staff as your bags could have been damaged in transit from different airports you crossed. It is not a secret that bags get tampered with at airports worldwide.
Our complimentary Wi-Fi was available with clear instructions in the apartments. I understand were your frustrations are emanating from as you indicated your displeasure the moment you arrived and realized that the 2 apartments booked were in different blocks, thereafter everything we tried was not good enough.