This is an old, charming hotel overlooking the ocean in Sea Point and the staff are lovely, especially Talia, the brilliant Duty Manager, who’s fabulous and helpful.
Although the hotel was recently refurbished, it needs more work and attention to detail. The gym and spa are still not ready and the new restaurant just opened when we were staying. There’s still work going on and it can be heard at times.
We had a suite, 201, facing the ocean, but there is a 4-lane busy, fast road in front of the hotel and traffic noise travels. The current, old double-glazed windows are not sufficient so we had to wear earplugs at night to avoid being woken up around 6am by the traffic.
Our room’s AC/heating system wasn’t working either, so we had no heating for 6 days, even though it was cold outside being winter. We were given a small blow heater instead. Someone came twice to look at the heating, but couldn’t get it to work. They did however repair our bedside lamps, which had stopped working.
The green promenade overlooking the ocean is nice, but there’s nothing much there, no bars or restaurants to go to: it is also quite dirty (dog poo and rubbish) and there are lots of homeless people everywhere, which makes it unsafe at night, as due to daily electricity outages, it’s very dark for a few hours.
Overall an ok stay, but we wished we’d stayed in Green Point or elsewhere.