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Casa Pestagua Relais Châteaux

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Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, blackout drapes

Overview of Casa Pestagua Relais Châteaux

Casa Pestagua Relais Châteaux

4.5 out of 5

4.7/5 Exceptional

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant
Santo Domingo, 33-63, Cartagena, Bolivar, 130001

Explore the area

  • Popular LocationClock Tower6 min walk
  • Popular LocationIndia Catalina Monument12 min walk
  • Popular LocationBocagrande Beach16 min walk
  • AirportCartagena (CTG-Rafael Nunez Intl.)8 min drive

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About this area

Cartagena

Casa Pestagua Relais Châteaux is located in Cartagena Walled City, a neighborhood in Cartagena, and is in the historical district. Clock Tower and Plaza Santo Domingo are local landmarks, and the area's natural beauty can be seen at Centenary Park and Parque de La Marina. Traveling with kids? Consider Naval Museum Cartagena and Caribbean Naval Museum. Guests love the hotel's central location.
Visit our Cartagena travel guideOpens in a new window
Map

What's nearby

  • Plaza Santo Domingo - 1 min walk
  • Santo Domingo Church and Monastery - 1 min walk
  • Clock Tower - 6 min walk
  • India Catalina Monument - 12 min walk
  • Bocagrande Beach - 16 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 8 min drive

Restaurants

  • La Vitrola — 2 min walk
  • La Diva — 2 min walk
  • San Alberto — 2 min walk
  • El Bistro — 3 min walk
  • Época — 3 min walk

About this property

Casa Pestagua Relais Châteaux

Family-friendly Cartagena hotel in Cartagena Walled City, walk to Clock Tower
A full-service spa, an outdoor pool, and a restaurant are available at this smoke-free hotel. Free full breakfast, free WiFi in public areas, and a free manager's reception are also provided. Other amenities include a bar/lounge, a poolside bar, and spa services. All 11 rooms feature thoughtful touches like bathrobes and slippers, plus free WiFi and LCD TVs with cable channels. Guests will also find first-run movies, minibars, and room service.
Casa Pestagua Relais Châteaux offers 11 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. LCD televisions come with premium cable channels, first-run movies, and pay movies.

Bathrooms include showers, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

Awards and affiliations

The property is a member of Relais & Chateaux.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 6 AM–10 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar/lounge
  • Free daily reception
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Business center
  • Conference space (2152 square feet)
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massages
  • Spa open daily

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower

Entertainment

  • Cable channels
  • First-run movies
  • LCD TV
  • Pay movies
  • Premium channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board
  • Safe
  • Slippers

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Washer and dryer
Washer and dryer
Business friendly
Business friendly
Free WiFi
Free WiFi
Hotel
Hotel
4 star
4 star
Guest rating 4.5+
Guest rating 4.5+

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Kids stay free! One child stays free when using existing bedding
Rollaway/extra beds are available for USD 99 per night
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Airport shuttle fee: USD 40 per person (roundtrip)
  • Rollaway bed fee: USD 99 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No onsite parking is available
This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Casa Pestagua
Casa Pestagua Boutique Spa
Casa Pestagua Boutique Spa Cartagena
Casa Pestagua Hotel
Casa Pestagua Hotel Boutique
Casa Pestagua Relais Châteaux Hotel Cartagena
Casa Pestagua Hotel Boutique Spa Cartagena
Hotel Casa Pestagua
Hotel Pestagua
Pestagua Hotel
Casa Pestagua Cartagena
Casa Pestagua Hotel Boutique Cartagena
Casa Pestagua Relais Châteaux Hotel
Casa Pestagua Relais Châteaux Cartagena
Casa Pestagua Hotel Boutique Spa
Casa Pestagua Relais Châteaux
Casa Pestagua Relais Chateaux
Casa Pestagua Relais Châteaux Hotel
Casa Pestagua Relais Châteaux Cartagena
Casa Pestagua Relais Châteaux Hotel Cartagena

Frequently asked questions

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 126 out of 156 reviews
5 - Excellent 81%
Rating 4 - Good. 16 out of 156 reviews
4 - Good 10%
Rating 3 - Okay. 11 out of 156 reviews
3 - Okay 7%
Rating 2 - Poor. 2 out of 156 reviews
2 - Poor 1%
Rating 1 - Terrible. 1 out of 156 reviews
1 - Terrible 1%

4.7/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t be more happier that staying at this excellent hotel with exception staff. Always at your beckon call to do whatever was needed to make the stay just right.
Stayed 3 nights in Oct 2021

2/5 Poor

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My room on the ground level near the pool felt like a dingy basement. Dingy being the key word.
Stayed 1 night in Jul 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time in this hotel. No complaons at all. Very good service, friendly personnel!!! No complains!!!
Stayed 1 night in Jun 2021

5/5 Excellent

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing building, preserved to almost original condition...Xenia, the hostess absolutely doing a great job...polite...and good English....front desk excellent job and good English as well...
Stayed 1 night in Jun 2021

5/5 Excellent

Liked: Cleanliness
Stayed 3 nights in Apr 2021