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Casa Pestagua Relais Châteaux

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Superior Room | Pool | Outdoor pool
Outdoor pool
Outdoor pool
Outdoor pool
Balcony

Overview of Casa Pestagua Relais Châteaux

Casa Pestagua Relais Châteaux

4.5 star property

4.7/5 Exceptional

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Air conditioning
  • Spa
  • Restaurant
Map
Santo Domingo, 33-63, Cartagena, Bolivar, 130001

Explore the area

  • Popular LocationClock Tower6 min walk
  • Popular LocationAyala Center11 min walk
  • Popular LocationBocagrande Beach17 min walk
  • AirportCartagena (CTG-Rafael Nunez Intl.)8 min drive

Room options

About this area

Cartagena

Located in Cartagena, Casa Pestagua Relais Châteaux is in the historical district. Templo de Santo Domingo and Cartagena Cathedral are local landmarks, and the area's natural beauty can be seen at Port, Fortresses and Group of Monuments and Parque de La Marina. Traveling with kids? Consider Naval Museum Cartagena and Caribbean Naval Museum. Guests love the hotel's central location.

What's nearby

  • Santo Domingo Church and Monastery - 1 min walk
  • Palace of the Inquisition Cartagena Historical Museum - 2 min walk
  • Clock Tower - 6 min walk
  • Ayala Center - 11 min walk
  • Bocagrande Beach - 17 min walk

Getting around

  • Rafael Nunez Intl. Airport (CTG) - 8 min drive

Restaurants

  • La Vitrola - 2 min walk
  • La Diva - 2 min walk
  • San Alberto - 2 min walk
  • Monalisa - 2 min walk
  • El Bistro - 3 min walk

About this property

Casa Pestagua Relais Châteaux

4.5-star historic hotel located in Cartagena Walled City
Consider a stay at Casa Pestagua Relais Châteaux and take advantage of free full breakfast, a roundtrip airport shuttle, and a poolside bar. Treat yourself to a body scrub, hydrotherapy, or aromatherapy at the onsite spa. In addition to a free daily manager's reception and a terrace, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • An outdoor pool
  • Wedding services, concierge services, and an elevator
  • Tour/ticket assistance, a front desk safe, and smoke-free premises
  • A banquet hall, multilingual staff, and a 24-hour front desk
  • Guest reviews speak highly of the breakfast and central location
Room features
All 11 rooms feature comforts such as premium bedding and first-run movies, as well as perks like air conditioning and bathrobes.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • LCD TVs with premium channels and first-run movies

Awards and affiliations

The property is a member of Relais & Chateaux.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet

Parking and transportation

  • No onsite parking available
  • 24-hour roundtrip airport shuttle (surcharge)
  • Airport shuttle on request

Food and drink

  • Free full breakfast available daily 6 AM–10 AM
  • 1 restaurant
  • 1 poolside bar and 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Supervised childcare (surcharge)

Conveniences

  • Banquet hall
  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business center
  • Conference space (2152 square feet)
  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Massages
  • Spa open daily

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower

Entertainment

  • Cable channels
  • First-run movies
  • LCD TV
  • Pay movies
  • Premium channels

Food and drink

  • Minibar

More

  • Connecting rooms available
  • Iron/ironing board
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Renovations and closures

This property is closed from November 3 2022 to January 1 2024 (dates subject to change).

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 99.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • For stays on or after January 1, 2023, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 40 per person (roundtrip)
  • Rollaway bed fee: USD 99.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

If you are traveling with a child your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Columbian citizens) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Casa Pestagua
Casa Pestagua Boutique Spa
Casa Pestagua Boutique Spa Cartagena
Casa Pestagua Hotel
Casa Pestagua Hotel Boutique
Casa Pestagua Relais Châteaux Hotel Cartagena
Casa Pestagua Hotel Boutique Spa Cartagena
Hotel Casa Pestagua
Hotel Pestagua
Pestagua Hotel
Casa Pestagua Cartagena
Casa Pestagua Hotel Boutique Cartagena
Casa Pestagua Relais Châteaux Hotel
Casa Pestagua Relais Châteaux Cartagena
Casa Pestagua Hotel Boutique Spa
Casa Pestagua Relais Châteaux
Casa Pestagua Relais Chateaux
Casa Pestagua Relais Châteaux Hotel
Casa Pestagua Relais Châteaux Cartagena
Casa Pestagua Relais Châteaux Hotel Cartagena

Frequently asked questions

Does Casa Pestagua Relais Châteaux have a pool?

Yes, this property has an outdoor pool.

Is Casa Pestagua Relais Châteaux pet-friendly?

No, pets are not allowed at this property.

How much is parking at Casa Pestagua Relais Châteaux?

Casa Pestagua Relais Châteaux doesn't offer parking.

What time is check-in at Casa Pestagua Relais Châteaux?

Check-in is from 3:00 PM - anytime.

What time is check-out at Casa Pestagua Relais Châteaux?

Check-out is at noon.

Does Casa Pestagua Relais Châteaux provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 40 per person applies.

Where is Casa Pestagua Relais Châteaux located?

This family-friendly Cartagena hotel is located in the historical district, steps from Santo Domingo Square, Museo del Oro Zenu, and Palacio de la Inquisicion. Ayala Center is 0.6 mi (0.9 km) away.

Can I cancel my reservation for free at Casa Pestagua Relais Châteaux and receive a full refund?

Yes, Casa Pestagua Relais Châteaux offers free cancellation on select room rates, because flexibility matters! Please refer to Casa Pestagua Relais Châteaux cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 137 out of 174 reviews" "
" "5 - Excellent 79%
Rating 4 - Good. 21 out of 174 reviews" "
" "4 - Good 12%
Rating 3 - Okay. 11 out of 174 reviews" "
" "3 - Okay 6%
Rating 2 - Poor. 3 out of 174 reviews" "
" "2 - Poor 2%
Rating 1 - Terrible. 2 out of 174 reviews" "
" "1 - Terrible 1%

4.7/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.5/5

Property conditions & facilities

4.6/5

Eco-friendliness

1/5 Terrible

Michael
Disliked: Property conditions & facilities
They closed the property with no notice, and canceled a large event we had been planning for months after assuring us there would be no problems! It was a disaster. They need to lose their Relais Chateaux affiliation,
Stayed 4 nights in Jul 2022

5/5 Excellent

Henry
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and staff were amazing. The location was excellent and within walking distance to great restaurants and the port used to go on the beach tours. I can’t wait to go back!!!
Stayed 5 nights in May 2022

5/5 Excellent

Daniel
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel. Gorgeous, charming, well located. Service from Miguel who works during the day was incredibly impressive. Would stay here again.
Stayed 3 nights in May 2022

4/5 Good

Alexandra
Traveled with partner
Liked: Staff & service, amenities
The entire staff was amazing, and food was awesome! However, cleanliness and overall maintenance should be improved.
Stayed 4 nights in Apr 2022

5/5 Excellent

mechelle
Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What an amazing beautiful property right in the middle of the city. Delicious breakfast included. Rooms are spacious, clean and very unique. Staff are extremely friendly & helpful, felt very safe.
Stayed 2 nights in Nov 2021

5/5 Excellent

Satish
Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is about 50 feet from Plaza Santo Domingo. It is also a 5 minute walk to the famous Cafe Del Mar. The staff is really great and we enjoyed our stay here. Very close to lots of great restaurants, touristic attractions, shopping, street food, etc.
Stayed 4 nights in Apr 2022

4/5 Good

Andres
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is extremely helpful and nice. Breakfast is great. The rooftop jacuzzi is awesome.
Stayed 1 night in Apr 2022

2/5 Poor

Eduardo
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us a room in front of a bar so noisy that it was imposible to sleep there. They moved us to a different house that was nice but of inferior quality for the price we paid.
Stayed 3 nights in Mar 2022

4/5 Good

Daniel
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2022

5/5 Excellent

Mario G
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were the most professional and kindest people.
Stayed 3 nights in Jan 2022