4/10 Poor
Anthony
Traveled with partner
Jan 20, 2023
Liked: Staff & service
Disliked: Cleanliness
3 star experience at 5 star prices. Disappointing is the word of the trip. Instead of relaxing, you are forced to compete for limited resources: limited hours for food, limited food on plate, limited buffet to only 1 per day at breakfast, limited beach chairs, limited shuttle bus (every 2 hours and not enough seats so you have to pay a cab US$25 between properties), limited entertainment. It is very clear that the resort was cutting corners to save money at the guests' expense. The people who work there are hard working and friendly, but the amenities advertised do not match what you get when you arrive. Many things are canceled or re-named to save money. Local vendors on the beach property harass constantly to book offside tours. It is not relaxing to be forced to compete for limited resources especially when advertised as a 5 star relaxing carefree vacation experience and especially when the resort knows exactly how many guests are there every day. We have stayed at many other all-inclusive properties and NEVER felt like the resort was short-changing us at every opportunity. For example, they do not restock the room refrigerator (not even water), they do not restock the shampoo and conditioners (and some were half full), they do not restock the expensive "brand" drinks (like Johnny Walker Black) in the bars. They make it your problem to have to hunt around the property to find what you pre-paid for at a premium price. And, the only swimmable beach is at Sandals Grande.