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Reviews of Comfort Inn & Suites Cedar Hill Duncanville

2.5 out of 5
Comfort Inn & Suites Cedar Hill Duncanville
1419 N. US Hwy 67, Cedar Hill, TX

Reviews

8.0

Very Good

Rating 10 - Excellent. 300 out of 665 reviews" "
Rating 8 - Good. 188 out of 665 reviews" "
Rating 6 - Okay. 83 out of 665 reviews" "
Rating 4 - Poor. 51 out of 665 reviews" "
Rating 2 - Terrible. 43 out of 665 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Emma

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kawesome
Stayed 1 night in Apr 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok

4/10 Poor

Lindsey

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Front desk employees were all great. Room not so much. Air conditioner did not blow cold air. Walls are super thin. You could hear everything happening in the next room and in the hall. We were put right by an outside door that’s used all hours of the night. It was extremely noisy. No one got any sleep. The beds are NOT true queen sized beds. More like double standard sized beds. They are not comfortable. The room was stuffy and smelled weird. Like it needed to be throughly cleaned. Carpet was nasty. The photos listed are very deceiving.
Stayed 1 night in May 2024

10/10 Excellent

Emma

Stayed 1 night in Apr 2024

8/10 Good

Christa

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was enjoyable and affordable. Thank you.
Stayed 2 nights in Apr 2024

8/10 Good

Chad

Stayed 1 night in Apr 2024

10/10 Excellent

CLINT

Liked: Cleanliness, staff & service, property conditions & facilities
Good property
Stayed 3 nights in Apr 2024

8/10 Good

Santana

Business traveler
Liked: Cleanliness, staff & service, amenities
Good
Stayed 2 nights in Mar 2024

4/10 Poor

Choung soo

Stayed 2 nights in Mar 2024

8/10 Good

Troy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 26, 2024
Troy,We are so lad you enjoyed your stay! Please come back to see us.

10/10 Excellent

John Henry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The manager was super accommodating when we arrived late at night.
Stayed 2 nights in Mar 2024
Response from Comfort Inn & Suite Family on Mar 25, 2024
We are so pleased that we were able to help! Thanks for staying and please come back to see us again soon!

8/10 Good

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It could use some renovations but it's well kept and the staff was extremely helpful.
Stayed 4 nights in Mar 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 21, 2024
Amanda,We are so glad that you enjoyed your stay! We strive to make this hotel a great place for all guest's to stay! Please come back to see us again soon.

4/10 Poor

Kimberly

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our coffee pot in our room was molded, no toilet paper, there wasnt enough breakfast to go around from the start, beds were hard and elevators were hot!
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 21, 2024
Kimberly, We are so sorry your stay was less than pleasant. We are working hard every day to make each guest's stay better. We will be using your feedback to train our staff to avoid these issues in the future. If there is anything we can do to make it better please don't hesitate to let us know. We send our deepest apologies.

2/10 Terrible

Fred

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were not professional when asked for their assistance
Stayed 2 nights in Mar 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 13, 2024
Dear Fred,I regret to hear that our staff was not helpful or professional when assisting you. This is not how we normally operate. We will use your feedback as a training opportunity to better our guest experience and guest to employee interactions and I assure you we will get it fixed! Please do not let this deter you from returning to see the amazing service we can provide!

10/10 Excellent

Fred

Liked: Amenities
Customer service
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 11, 2024
Thank you for staying with us Fred! We appreciate your loyalty and hope to see you again!

8/10 Good

JACQUELINE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay here last week was ok but if am in the Dallas area again this will not be my first picked.
Stayed 3 nights in Mar 2024
Response from Management on Mar 12, 2024
Thank you for your feedback, Jacqueline. We are working on some additions to breakfast and to the hotel. We hope that you will reconsider and give us a try again when in town. We appreciate it!

4/10 Poor

Erin

Traveled with family
Liked: Cleanliness, amenities
Third floor stank to cigarette and room to cologne. Thy sprayed room. No eggs, sausage and pancake mix not available
Stayed 2 nights in Mar 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 11, 2024
Dear Erin,I apologize that our hallways and room odors were not pleasant. We will be using that feedback to better those areas with some deep cleans and better odor blockers.I'm displeased to hear that the items we serve for breakfast were not made available to you. We want each and every guest to be able to enjoy our delicious breakfast. I assure you that we will be using all of your feedback to devise a strategy which will create a process that avoids these things in the future for you and all other guests. Please do come back and see us and let us show you how we really deliver hospitality!

4/10 Poor

Erin

Traveled with family
Property itself was in good shape. When I arrived, I was placed on the third floor, and the cigarette smoke was significant. I entered my room, and it reeked to Cologne, which I do not wear. I notified the maid, and she sprayed some scent it didn’t help, very upsetting my clothes stanked to cologne. Sunday morning 9 o’clock they were out of breakfast, no eggs, sausage, and a sticky waffle maker.
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 4, 2024
I am terribly sorry that your stay was not the experience we strive to provide. Thank you for giving us the feedback so that we may continue to fix any issues that cause a guest to not enjoy their stay. We assure we will have this issue fixed and the rooms smelling fresh and clean the next time you return!

10/10 Excellent

Darla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and the king room was comfortable
Stayed 2 nights in Mar 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 4, 2024
Darla,We are so glad you enjoyed your stay. Please come back and stay with us again!

10/10 Excellent

CHRISTEL

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Place was clean. Staff friendly. Convenient to were i needed
Stayed 1 night in Mar 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 4, 2024
Christel,We are so pleased to hear you enjoyed your stay! Please be sure to come see us again when you're in the area.

10/10 Excellent

Mavis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and clean staff was amazing
Stayed 1 night in Feb 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 6, 2024
Mavis,Thank you for letting us know you loved our location and staff!We would love to have you back the next time you're in town!

2/10 Terrible

Noah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort inn is terrible.
Room above ours stomped, ran and jumped up and down all night. I reached out to the front desk multiple times and he never did anything. He said that he could move us but there wasn’t any other rooms. This last all night. I reached out to a hotels.com agent and they called multiple times before the front desk answered and then told me that the front desk didn’t seem like they care at all.
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 6, 2024
Noah,I am terribly sorry to hear about all the inconveniences you experienced during your stay. We are working hard every day to make changes to better the guest experience. We will be sharing your feedback with our team to use as a training experience on how to better handle guest issues. We hope that you will come back on your next trip to Cedar Hill and give us the opportunity to make this stay and all other stays your BEST stay and show you how serious we take all guest feedback.

6/10 Okay

Sonja

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 6, 2024
Sonja,Thank you for staying with us. We hope to see you back here soon to show you all the things we are working on to make each guest's stay even better!

10/10 Excellent

Bob

Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 21, 2024
Bob, Thank you for your rating. We are so glad you enjoyed your stay. Please come back to see us again soon.

8/10 Good

yatiece

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 6, 2024
Yatiece,Thank you for staying with us! We look forward to having you back soon!

8/10 Good

Deborah

Traveled with family
Nice and quiet. Clean. Good breakfast area.
Stayed 1 night in Jan 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 6, 2024
Deborah,We are so glad you liked our breakfast area. We hope to have you back soon.

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from Comfort Inn & Suites Cedar Hill Family on Mar 6, 2024
Thank you for letting us know how your stay was! We appreciate your feedback and hope to have you back soon!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Comfort Inn & Suites Cedar Hill Family on Mar 6, 2024
Thank you for staying with us! We are glad you enjoyed your stay.

10/10 Excellent

Otha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Brionne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 3 nights in Dec 2023

4/10 Poor

Monica

Stayed 2 nights in Dec 2023
Response from Comfort Inn & Suites Cedar Hill Family on Mar 6, 2024
Monica,We would love some feedback on how to better your experience the next time you stay with us! Please reach out and let us know how we can make your next stay better. Thank you again for staying with us.

10/10 Excellent

yatiece

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Peggy

Traveled with family
Everything was Great !!
Stayed 3 nights in Dec 2023

8/10 Good

Chuck

Stayed 5 nights in Oct 2023

4/10 Poor

Heather

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2023

10/10 Excellent

Sheila, Stone Ridge

Liked: Cleanliness, staff & service, property conditions & facilities
A good hotel with spacious rooms.
Stayed 1 night in Nov 2023

10/10 Excellent

JUNE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
how clean it is
Stayed 6 nights in Oct 2023

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness
Disliked: Staff & service
Disappointing
There's a sign in the rooms that they don't clean unless you ask - awesome! Especially nice since they don't have a "do not disturb" sign in the room. Well, they came in and cleaned. So I talked to someone about it. They came in again. So I finally got a sign and they stopped coming in. Hot tub never worked, which was a big part of went I booked here. Stay had no idea what was going on with it (like if it was broken or if there was a way to turn it on or...) Breakfast was decent. Bed was atrocious. Staff was hard to find and often hard to identify as they didn't seem to have a dress code. I've stayed at Comfort Inns before which were great! This was not one of them.
Stayed 6 nights in Oct 2023

6/10 Okay

Cicero

Disliked: Staff & service
Stayed 1 night in Sep 2023

6/10 Okay

Julie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here a few times. This last stay there was a fight broke out in the hall at 1am and it took almost an hour before it was stopped . Would not recommend the 3rd floor . The hotel and staff itself are fine though . Like i said this waa the only problem in a few stays.
Stayed 3 nights in Sep 2023

10/10 Excellent

Julie

Stayed 1 night in Sep 2023

4/10 Poor

LaTanya

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It wasnt as clean as i thought it would be. The pictures are misleading.
Stayed 3 nights in Sep 2023

4/10 Poor

Merry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

vanessa

Stayed 2 nights in Sep 2023

10/10 Excellent

Julie

Stayed 2 nights in Aug 2023

6/10 Okay

Najarian

Stayed 2 nights in Aug 2023

4/10 Poor

Shammquanna

Disliked: Cleanliness, property conditions & facilities
The property was ok for a short stay. The room carpet was unclean and unkept to even walk on. Customer services was friendly, but wasn't around most od the time and everything was far away from the hotel so u spent more money paying for transportation
Stayed 1 night in Aug 2023

10/10 Excellent

Mayra

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Thermadell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ideal spot
Convenient, clean, and a quiet place to stay a short distance from department stores, restaurants, and service stations. Will stay here again when I'm in the area.
Stayed 5 nights in Aug 2023

8/10 Good

Brenda

Liked: Cleanliness