CARRETERA PANAMERICANA KM 5, S/N, Celaya, Guanajuato
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
I really like the fact that we had a quick check in, I called to notify the hotel but we were going to get there late and when I got there it took me maybe a couple minutes and we were already in our room. The room was clean, comfortable and we had a great stay. The hotel is really close To a lot of the places where you want to go and visit. I have stayed here before and this hotel never disappoints.
Traveler
Stayed 3 nights in Dec 2018
Response from General Manager on Jan 22, 2019
Thaks for yours comments.
best regards
10/10 Excellent
Verified traveler
Dec 1, 2018
Verified traveler
Stayed 5 nights in Nov 2018
Response from Gerente General on Dec 5, 2018
Estimado Huésped, agradezco su preferencia y calificación, lo esperamos de nuevo en ésta su casa.
4/10 Poor
Verified traveler
Oct 26, 2018
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Verified traveler
Stayed 1 night in Oct 2018
Response from ELIUD BIGURRA / GERENTE GENERAL on Nov 1, 2018
Gracias por dejar sus comentarios en esta importante pagina. Para nosotros es de suma importancia conocer sus comentarios sobre la estadía en esta su casa en Celaya.
The room was clean and provided practical amenities. Without the 25% discount on some meals, the hotel restaurant prices would be considered high for the area The windows do not open so you are restricted to air conditioning or fan in the room.
Verified traveler
Stayed 1 night in Aug 2018
Response from ELIUD BIGURRA / GENERAL MANAGER on Aug 14, 2018
Response from ELIUD BIGURRA / GERENTE GENERAL on Jul 29, 2018
Muchas gracias por sus comentarios.
Lo esperamos en su próximo viaje de negocios o placer en esta su casa donde personalmente tendré el gusto de atenderlo.
Love the quietness at night. I was able to rest after a long week of stress at work. Personnel is super cordial and friendly.
Margaret
Stayed 2 nights in Oct 2017
Response from Erika on Nov 9, 2017
Estimado huésped,
Gracias por sus comentarios, en fiesta inn Celaya estamos haciendo inversiones y mejoras en habitaciones y restaurante.
Lo esperamos en su próximo viaje de negocios o de placer en donde personalmente le atenderé.
Cordialmente.
Over all it was a nice experience. Hotel staff was courteous and profesional.
Verified traveler
Response from Jesus on May 31, 2017
Dear Guest.
Your feedback is very important for us, we appreciate your comments and we hope to see you soon to greet you personally.
Greetings from the world famous city of the “Cajeta”.
Cordially,
Jesus Macias
Gerente General
Great hotel. Will book again for sure. Very convenient to freeway and quiet rooms!
Jeremiah
Response from Erika on May 19, 2017
Dear Jeremiah,
Your feedback is very important for us, we appreciate your comments and we hope to see you soon to greet you personally.
Greetings from the world famous city of the “Cajeta”.
Cordially,
Jesus Macias
General Manager
I selected te hotel for being close to Cortazar where I did all m business and it does has a good restaurant. IN general, it worked for me but end up paying every time I wanted to change scenery.
Margaret
Response from General Manager on Dec 19, 2016
Dear Guest,
Your feedback is very important for us, we appreciate your comments and we hope to see you soon to greet you personally.
Greetings from the world famous city of the “Cajeta”.
Cordially,
Jesus Macias
General Manager
This is a good Hotel by Mexico standards. I have stayed here while visiting family twice and the staff was very nice and helpful. Hotel and rooms are clean and gated property seems safe. Food is average but the bar is open late.
Gabriel
Dear guest
Than you very much for answering our e-survey, it help us to get improve our service day by day.
We hope to see you soon.
Sincerely,
Erika Sierra
General Manager
Dear Gues
Than you very much for answering our e-survey, it help us to get improve our service day by day
We hope to see you soon
Sincerely,
Erika Sierra
General Manager
6/10 Okay
Phillip, Chicago
Mar 15, 2015
Liked: Staff & service
It's ok wish there more options
Hotel was okay staff was extremely pleasant and helpful so no issues there.
but of course I had a problem where the water for showering daily was cold or tepid. I did have them check it one day but the night of course the water was coming out hot so I just dealt with it.
It's clean but looking a little worn for the price level they are charging, my last trip it looks like there are more hotels being built and available soon. I stayed at a Hampton in Leon during same trip at 2/3 the price and was much better.
Stayed at this hotel because it was close to the customer we were meeting in the morning. Room was ok nothing special. They had the wrong spelling on my name and email address even though it was booked through you which could have been problematic as it was for another individual in our group who had an issue with his reservation (his was spelled wrong as well) and they cancelled his reservation. There was no room available for him and he had to stay several miles away.
JimiG9
8/10 Good
Verified traveler
Jul 7, 2014
Liked: Cleanliness, staff & service, room comfort
Nice but with room for improvements
The hotel is expanding so half parking lot is not available.
Food is good but on the expensive side.
The room does not have a brochure to show you what facilities they have or restaurants near by.
For the rest, the hotel is clean, quiet, staff is friendly and food taste is good..
Verified traveler
Response from Jesus on Mar 7, 2017
Dear Guest,
Your feedback is very important for us, we appreciate your comments and will review with the staff involved to enhance our guest´s experience.
Greetings from the world famous city of the “Cajeta”.
Cordially,
Jesus Macias
General Manager
The hotel staff were very friendly and helpful. Rooms and public areas are clean an well kept. Location of hotel is in an industrial area. Entrance to parking lot was very muddy (during rainy season). Hotel entrance is right off an onramp - a bit dangerous. Once your inside it's a very pleasant experience. Breakfast buffet is a bit pricy.
Todo en General muy bien. Solo en la cama el lado derecho de esta está vencido por que es el lado que más se utiliza. Necesario rotar el colchón o cambiar. Por la prisa de salir no lo notifique en recepción.
Que lo están mejorando
Porque ya se habían dañado las instalaciones y las están recuperando
Verified traveler
Stayed 1 night in Jun 2019
6/10 Okay
Juan, Zapopan
Traveled with family and small children
Jun 10, 2019
Liked: Staff & service, amenities
El servicio del personal muy bueno, amables y atentos.
Lo que no nos gusto es que las instalaciones se ven algo viejas y descuidadas, la cortina de la regadera tenía hongos en la parte inferior.
El servicio es muy bueno. El personal muy amable. Lo único malo es que se escucha el ruido de las tuberías del agua del vecino, así como el ruido del tren que pasa en la cercanía.
En general fue muy buena la estancia y el personal de la recepción muy amable, el único punto q no me gustó fue q el agua de la alberca estaba muy fría
Verified traveler
Stayed 1 night in Mar 2019
Response from Alfredo - Gerente General on Mar 29, 2019
Estimado huésped,
gracias por sus comentarios, le comento que mantenemos la caldera apagada por un programa de cuidado ambiental al que pertenecemos, sin embargo si lo solicita, con gusto se enciende para que disfrute al 100% de nuestras instalaciones.
6/10 Okay
Verified traveler
Traveled with family
Feb 25, 2019
Liked: Staff & service
El personal tiene una excelente atención, en todas sus áreas.
El hotel se ve viejo y algo descuidado
Verified traveler
Stayed 1 night in Feb 2019
Response from Gerente General on Feb 28, 2019
Estimado huésped,
agradezco el tiempo que se toma al contestar nuestra encuesta de servicio.
saludos
6/10 Okay
Verified traveler
Feb 24, 2019
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Pésimo se escucha todo, no hay privacidad
La cama excelente, limpieza excelente, servicio excelente, el único problema es que se escucha todo, literal se escuchaba como roncaba el del cuarto de a lado y no pude descansar, eso lo hace pésimo
Verified traveler
Stayed 1 night in Jan 2019
Response from Gerente General on Feb 28, 2019
Estimado Huésped,
Agradecemos sus comentarios.
Lamento que no haya descasado correctamente, le ofrezco una disculpa por éste inconveniente involuntario.
en su siguiente estancia le asignaremos una habitación en una ubicación más silenciosa.
saludos
6/10 Okay
José Angel
Feb 11, 2019
Liked: Cleanliness, staff & service, room comfort
el hotel es bonito,amplio,buen servicio, limpio; sin embargo me designaron habitación en el tercer piso y el elevador no funcionaba.
José Angel
Stayed 1 night in Feb 2019
Response from Alfredo -GG on Feb 14, 2019
Estimado José Angel,
agradezco sus comentarios, en efecto, el elevador se encuentra temporalmente fuera de servicio por mantenimiento.
le ofrezco una disculpa por no ofrecerle habitación en un piso más bajo, desafortunadamente en esta ocasión la disponibilidad no nos lo permitió.
espero nos de nuevamente la oportunidad de hospedarse con nosotros, el elevador ya estará funcionando correctamente.
saludos,