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Reviews of Suburban Studios near University of North Carolina-Charlotte

2 out of 5
Suburban Studios near University of North Carolina-Charlotte
8615 Hankins Road, Charlotte, NC

Reviews

4.8
Rating 10 - Excellent. 4 out of 36 reviews" "
Rating 8 - Good. 3 out of 36 reviews" "
Rating 6 - Okay. 7 out of 36 reviews" "
Rating 4 - Poor. 9 out of 36 reviews" "
Rating 2 - Terrible. 13 out of 36 reviews" "

4.8/10

Cleanliness

6.4/10

Staff & service

3.2/10

Amenities

4.8/10

Property conditions & facilities

4.6/10

Eco-friendliness

Reviews

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lady working the front desk was an absolute doll. A smile for everyone and a great attitude,the kind of rare human you can just tell lives her every day life like that. The rest of the staff were also polite and personable as well. The actual hotel was a different story though. For starters,the price I paid on Expedia for 2 nights was $50 more than if I had just paid there. Not a ding on them at all,but information to have. The floor was filthy,the tv didn’t work and the bed was essentially just a cot with 2 of the flattest pillows on planet earth. People were absolutely blasting music at full volume all night both nights I was there too.
Stayed 2 nights in May 2024
Response from Studios & Suites Team on May 23, 2024
Thank you for sharing your experience at Suburban Studios Charlotte! We're delighted to hear about the positive interactions with our team; your kind words truly brighten our day. We appreciate your feedback on pricing transparency and apologize for any inconvenience caused. Rest assured, we'll address the cleanliness issues promptly to maintain our high standards. Your comfort is paramount to us, and we'll strive to enhance your next visit.

8/10 Good

Jacquanus

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024
Response from Studios & Suites Team on May 23, 2024
Thank you for choosing Suburban Studios Charlotte and for sharing your experience with us! We're thrilled you enjoyed your stay, and we appreciate your valuable feedback. We apologize for any inconvenience you experienced during your stay. Rest assured, we're addressing your concerns to enhance our services further. Your satisfaction is our top priority, and we look forward to welcoming you back for an even better experience.

6/10 Okay

Carl

Liked: Cleanliness
Stayed 1 night in May 2024
Response from Studios & Suites Team on May 23, 2024
Thank you for choosing Suburban Studios Charlotte for your recent stay. We appreciate your feedback, as it helps us improve. Our utmost priority is your comfort, and we regret any inconvenience you experienced. We're actively addressing the areas you've mentioned to ensure a seamless experience for all our guests. Your satisfaction is our motivation. We hope to welcome you back soon for an enhanced stay.

2/10 Terrible

Tanisha

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities
The young lady at front desk was very nice. She looks like she need to be paid more. First room there was a punched hole in the bathroom. The second room upstairs you heard banging all night. The bathroom was dirty and sticky. No toilet paper, housekeeping young lady said speaks no English which I was about to ask her in spanish if she have tissue. I had to try to wash the door with the one little soap that was provided. Shower curtain was dirty. The oldest TV. I was so over it, I just wiped and cleaned the room for my 3 days stay. So much traffic in this hall.
Stayed 3 nights in May 2024
Response from Drew on May 20, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

2/10 Terrible

Tony

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Well well well… on top of not being to check in after 11pm because they don’t have staff there after hours. They had DOG FECES in the HALLWAY my entire stay.(4days) The room REEKED of cigarettes. We had to do our own laundry. Like seriously the lady told us to bring the sheets and towels down and use the laundry machine in the vending room. 1 roll of tissue. Would NEVER stay here again.
Stayed 4 nights in May 2024
Response from Drew on May 20, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

2/10 Terrible

Larry

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bd bug and roaches
Stayed 9 nights in May 2024
Response from Drew on May 16, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

2/10 Terrible

Natacha

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience checked out early
Stayed 5 nights in May 2024
Response from Drew on May 14, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

2/10 Terrible

Crystal

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The pics on the website are fake. This place is old & trash. I was in room 231 & could barely open the door because the floor was raised! I checked the beds and there was hair under the top sheets! I informed the manager. She was really nice and changed the sheets for me. There were no more rooms because it was graduation weekend. I will never stay here again
Stayed 2 nights in May 2024
Response from Drew on May 17, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

6/10 Okay

Keturah

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
There was a pizza box in our room when we entered it. Nothing else to say!
Stayed 1 night in May 2024
Response from Drew on May 11, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

4/10 Poor

Ryan

Traveled with family and small children, Business traveler
Disliked: Cleanliness, property conditions & facilities
The furniture was wobbly and falling apart. There was no trashcan. The bathrooms didn't even look clean. The staff was mediocre. We survived the stay but it wasn't extremely comfortable or special.
Stayed 3 nights in May 2024
Response from Drew on May 8, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

6/10 Okay

Tanisha

Liked: Staff & service, property conditions & facilities
My refrigerator didn’t work in the room (314). I didn’t have soap or washcloth.
Stayed 1 night in May 2024

4/10 Poor

Jameon

Disliked: Staff & service, amenities, property conditions & facilities
The backdoor seemed to be ghetto, missing a handle and propped up open by various bottles and cans. I think one day it was a aloe vera drink bottle, another day it was a 211 beer can, different types of soft drink and waters. My tub had a crack in it, and the headboard had what looked like scratch or claw marks in it when I arrived. The guest in the room next to me cwhere knocking on the walls and trying to communicate. I knocked on their door and asked them to stop.
Stayed 2 nights in May 2024
Response from Drew on May 4, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stay.

2/10 Terrible

Jameon

Disliked: Cleanliness, staff & service, property conditions & facilities
Terrible.
Stayed 2 nights in Apr 2024

8/10 Good

Soheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Drew on Apr 29, 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area!

10/10 Excellent

Tanisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
When I came in to check in, it was shift change. But the young lady with all the tattoos was very nice and her customer service was great
Stayed 1 night in Apr 2024
Response from Drew on Apr 29, 2024
Thank you so much for the wonderful rating!It's rewarding to learn that we exceeded your expectations. On behalf of our entire staff, we thank you for your business and we hope to see you again soon when your travels bring you back to the area!

6/10 Okay

Eloge Wakwanyembo

Stayed 2 nights in Apr 2024
Response from Drew on May 16, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

2/10 Terrible

Bianca

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Drew on Apr 26, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

6/10 Okay

Quincy

Stayed 4 nights in Mar 2024
Response from Drew on Apr 23, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

6/10 Okay

Jericka

Stayed 7 nights in Apr 2024
Response from Drew on May 11, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to Suburban Extended Stays.

4/10 Poor

Pete, Greenville

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Drew on Apr 13, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to EconoLodge.

4/10 Poor

Paul

Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property was old and repairs were subpar(Sheetrock in bathroom looked like a toddler fixed it). The staff was unprofessional and complained every time about personal problems when I was at desk. Smell of marijuana was STRONG everywhere. Room had bad odor, but appeared clean. The place made me feel sketchy.
Stayed 2 nights in Mar 2024
Response from Drew on Apr 11, 2024
On behalf of our entire hotel team, I sincerely apologize for failing to meet your expectations. I have shared your valuable feedback with the management to ensure the corrective course of actions is taken to ensure it never occurs in future. Again, thank you for your time and valuable feedback. We sincerely appreciate it and hope you will give us another chance to provide you with superior service and accommodations during your next visit to EconoLodge.