Property amenity

Reviews of Country Inn & Suites by Radisson, Lake Norman Huntersville, NC

3 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 560 out of 1003 reviews" "
Rating 8 - Good. 238 out of 1003 reviews" "
Rating 6 - Okay. 100 out of 1003 reviews" "
Rating 4 - Poor. 61 out of 1003 reviews" "
Rating 2 - Terrible. 44 out of 1003 reviews" "

8.6/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very friendly staff. Complimentary wine & appetizers. Clean and quiet. Would definitely stay here again.
Stayed 1 night in May 2024
Response from Manager on May 7, 2024
Hello Mary,We are delighted to hear that you enjoyed our friendly staff, complimentary offerings, and peaceful environment. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Excellent

JULIANNE

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here again.
Stayed 3 nights in May 2024
Response from Manager on May 7, 2024
Hello JULIANNE,We are thrilled to hear that you had a positive experience during your stay with us. We hope to welcome you back in the future for another enjoyable visit!

10/10 Excellent

Laporshe

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very clean and nice
Stayed 1 night in May 2024
Response from Julie on May 6, 2024
Thank you for choosing to stay with us. We are glad you found the hotel clean and nice. Thank you for sharing your thoughts with us. We hope we get to see you again soon.

10/10 Excellent

Kari

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We came here for an overnight visit to Charlotte. The room was clean for the most part. There was not any sheets or blankets on the pullout sofa but we called down to the front desk and she came up right away. Breakfast was ok. Not a big breakfast fan but the kids liked it. Eggs, gravy, sausage, biscuits and waffles, cerals and juices. The overall stay was great!! Will stay here again when we come back for carowinds in a couple weeks.
Stayed 1 night in May 2024
Response from Julie on May 6, 2024
Thank you for taking the time to share your stay with us and your fellow travelers. We are glad you had a great stay and will be back again soon to see us and go to Carowinds.

8/10 Good

ROBERT

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
WE HAVE BEEN COMING TO THIS HOTEL FOR 18 YEARS
Stayed 1 night in May 2024
Response from Manager on May 4, 2024
Hello ROBERT,We appreciate your long-term loyalty and are delighted to have hosted you for so many years. Please feel free to share any feedback or suggestions with us so we can continue to enhance your future stays. Your satisfaction is our top priority, and we look forward to welcoming you back for many more years to come.

10/10 Excellent

Caroline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and room was very spacious. There once was a hot tub, seen in old pictures and still has signage to the spa...but, no longer. Pool was nice, but not very warm. Staff were great, breakfast was perfect.
Stayed 2 nights in May 2024
Response from Manager on May 4, 2024
Hello Caroline,We are pleased to hear that you found our property clean and spacious, enjoyed our great staff, and had a perfect breakfast experience. We regret any inconvenience regarding the hot tub and pool temperature. Rest assured, we have noted your feedback for our improvement considerations.

10/10 Excellent

Michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our King Suite w/jetted tub was excellent! The Staff was exceptional, very attentive to your needs and extremely pleasant to talk with. Will definitely stay again!
Stayed 4 nights in Apr 2024
Response from Manager on May 4, 2024
Hello Michele,We are thrilled to hear that you enjoyed your stay with us, especially the King Suite with a jetted tub. Our team always aims to provide exceptional service to all our guests. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Cassidy

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff.
Stayed 2 nights in Apr 2024
Response from Manager on May 2, 2024
Hello Cassidy,We are joyful to hear that you found our staff amazing during your stay. Your positive feedback is greatly appreciated! Thank you for taking the time to share your experience with us.

10/10 Excellent

TANIA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on May 1, 2024
Hello TANIA,Thank you for choosing to stay with us! We appreciate your perfect rating and hope to welcome you back soon for another enjoyable experience!

10/10 Excellent

John, Brantford

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time we were greeted at check in, to the time we left, we received nothing but the best treatment. David at the front desk and Vinnie host at the “happy hour” treated us like old friends, although this was our first stay at this hotel. It was a great experience. We will definitely stay here on any and all return trips to the area.
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello John,We are thrilled to hear that David and Vinnie provided you with exceptional service during your stay with us. Our team takes pride in creating a welcoming atmosphere for all our guests, both new and returning. We look forward to welcoming you back on your future trips to the area.

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on May 4, 2024
Hello Joseph,We are delighted you enjoyed your stay with us! If there's anything we can improve on, please reach out to us so we can address it. We look forward to welcoming you back soon!

8/10 Good

JEFFREY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room and facility. The room was very spacious with a separate living and kitchen area, great layout. My only complaint was the really loud ice maker on the floor. Otherwise it was perfect.
Stayed 1 night in Apr 2024
Response from Manager on Apr 28, 2024
Hello JEFFREY,Thank you for highlighting the spacious room and facilities. We appreciate your feedback about the noise from the ice maker and will share it with our team for future improvements. We hope you had an enjoyable stay overall.

2/10 Terrible

April

Traveled with family and small children
Disliked: Property conditions & facilities
All of our towels and wash cloths were stained. The sink was linking and broken, the shower was dirty and something that my daughter touched, gave her a rash or hives of some sort. Staff was very kind. But we will not stay here again. Our room smelled like weed all night and everything was just dirty.
Stayed 1 night in Apr 2024
Response from Manager on Apr 30, 2024
Hello April,We appreciate you taking the time to share your feedback with us. Our team will address the concerns you've raised to ensure a better experience for our future guests. If you have any more details to share, please reach out to our management team directly.

6/10 Okay

Robert

Traveled with family
Liked: Cleanliness, staff & service
On arrival there were no baggage carts!! Room was nice but needed updating and seemed worn!! No ice machine on fifth floor!! Staff seems short handed! We had another group that we met there and they had issues with their reservation!! They only had one day reserved but had asked for two!! Caused a lot of anxiety!!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 26, 2024
Hello Robert,Thank you for sharing your feedback with us. We appreciate your comments regarding the room and facilities. Our team will review your concerns to enhance our guest experiences. Should there be any further assistance needed, please don't hesitate to get in touch with our management team directly.

10/10 Excellent

Markey

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 1 night in Apr 2024
Response from Manager on Apr 26, 2024
Hello Markey,We are pleased to hear that you found our hotel to be a nice place. Your feedback is valuable to us as we strive to provide a positive experience for all our guests. Thank you for choosing to stay with us and we hope to welcome you back in the future.

6/10 Okay

Emi

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Manager on Apr 26, 2024
Hello Emi,We're sorry to hear you didn't have a perfect stay. Please don't hesitate to reach out to us with any feedback so we can improve your experience next time.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello Mark,We're delighted to hear you had a fantastic stay with us! If you have any further feedback to share, please don't hesitate to reach out to us. We look forward to welcoming you back soon!

10/10 Excellent

Debora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely furnished room. Plenty of space. Very comfy bed. Staff was super friendly and helpful. Will definitely be back!
Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Debora,We are delighted to hear that you enjoyed our nicely furnished room, spacious accommodations, comfortable bed, and friendly staff. We look forward to welcoming you back for another pleasant stay!

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
David was extremely friendly upon check-in!
Stayed 2 nights in Apr 2024
Response from Manager on Apr 25, 2024
Hello Tina,We're thrilled to hear that you had a positive interaction with David at check-in. Our team takes pride in providing excellent service to all our guests. We appreciate your feedback and hope to welcome you back for another enjoyable stay.

6/10 Okay

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Expedia needs to update this listing. They took out their Hottub 2 weeks before we stayed there and that is the reason we chose this location. Other than that the beds were comfy, breakfast was good and we don't have any other complain other than our room was just outside the ice machine and others socialized around it late at night :-( Yes we would stay there again as long as we didn't plan to use the Hottub (2nd night of our travels & wanted this).
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Deborah, Thank you for your feedback. We appreciate your positive comments on the beds and breakfast. We're sorry to hear about the confusion regarding the Hottub and the noise near your room. We suggest reaching out to our management directly for any further assistance or clarification on amenities. We hope you give us another chance for a better experience in the future.

8/10 Good

nancy

Traveled with partner, Traveled with pets
Liked: Staff & service
Easy access to the highway. Dining options on site
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello nancy, We're glad you found our hotel convenient for highway access and enjoyed our dining options during your stay. Your feedback is greatly appreciated, thank you for choosing to stay with us.

4/10 Poor

Brian

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The facility was nice and the staff were pleasant but, they have the poorest housekeeping by far! I stayed from Monday-Friday and housekeeping never came by. I had to go get towels and bath clothes twice and my trash was never emptied. I even requested housekeeping and they still never came by.
Stayed 4 nights in Apr 2024
Response from Manager on Apr 23, 2024
Hello Brian, We appreciate your positive comments about our facility and staff. We apologize for the inconvenience you experienced with housekeeping services during your stay. We encourage any future concerns to be addressed with our management team for further assistance.

8/10 Good

Curtis, Mansfield

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a very pleasant stay.
Stayed 1 night in Mar 2024
Response from Manager on May 4, 2024
Hello Curtis,We are delighted to hear that you had a pleasant stay with us. Your satisfaction is our top priority. Thank you for choosing our hotel, and we hope to welcome you back in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
VERY FRIENDLY AND HELPFUL
Stayed 1 night in Apr 2024
Response from Manager on Apr 23, 2024
Hello Michelle,We're delighted to hear that you found our team friendly and helpful during your stay. Our staff takes great pride in providing excellent service to all our guests. If you have any further feedback or suggestions, we encourage you to reach out to us so we can continue to improve.

6/10 Okay

Angela

Stayed 1 night in Apr 2024
Response from Manager on May 10, 2024
Hello Angela, We appreciate you choosing to stay with us. If you have any feedback you'd like to share, please reach out to us so we can improve your future experiences.

8/10 Good

nicole

Liked: Staff & service, amenities, property conditions & facilities
Not a bad property but had stained sheets.
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello nicole, We apologize for any inconvenience caused during your stay. Your feedback will be shared with the housekeeping team for further improvement. Thank you for bringing this to our attention, we appreciate your comments.

8/10 Good

Kacy

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. Convenient location
Stayed 3 nights in Apr 2024
Response from Manager on Apr 19, 2024
Hello Kacy,We're delighted to hear you enjoyed our property's convenient location. Your feedback means a lot to us, and we look forward to welcoming you back in the future!

10/10 Excellent

Garry

Liked: Cleanliness
Stayed 2 nights in Feb 2024
Response from Manager on Apr 19, 2024
Hello Garry,We are delighted to hear that you had a wonderful stay with us! Should you have any further feedback to share, please do not hesitate to contact us. We look forward to welcoming you back soon!

8/10 Good

Donald

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Manager on Apr 19, 2024
Hello Donald,We appreciate your feedback on the cleanliness of our hotel. We strive to maintain high standards to ensure a comfortable stay for all our guests. Your comments will be shared with our team for further improvement. Thank you for staying with us.

10/10 Excellent

Lori

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay!
Stayed 1 night in Apr 2024
Response from Manager on Apr 15, 2024
Hello Lori,We're thrilled to hear that you enjoyed your stay with us! Our team strives to provide exceptional service to all our guests. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 16, 2024
Hello Denise, We appreciate you choosing our hotel for your stay! We hope you had a wonderful time with us and look forward to welcoming you back in the future.

10/10 Excellent

Juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL GOOD
Stayed 1 night in Apr 2024
Response from Manager on Apr 14, 2024
Hello Juan,We appreciate your positive feedback and are thrilled to hear you had a great stay with us. Thank you for choosing our hotel, your satisfaction is our top priority!

8/10 Good

L

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello L,We are delighted to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to contact us directly. We look forward to welcoming you back in the future.

10/10 Excellent

Chris

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were big with lots of room for a family traveling a long distance and needing a little extra space for bags and coolers
Stayed 1 night in Apr 2024
Response from Manager on Apr 10, 2024
Hello Chris,We're pleased to hear that you found our rooms spacious and accommodating for your family's needs during your visit. Our priority is to provide a comfortable stay for all our guests. Your feedback is valued and appreciated as we strive to meet our guests' expectations.

4/10 Poor

Vic

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Manager on Apr 10, 2024
Hello Vic,We are sorry to hear that your stay did not meet your expectations. Please feel free to reach out to us directly with any details regarding your experience so we can address your concerns promptly.

10/10 Excellent

Shailendra

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel. Great room
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Shailendra,We appreciate your positive feedback on our hotel and rooms. Guest satisfaction is our top priority, and we are delighted to hear you enjoyed your stay. Thank you for choosing to stay with us; we hope to welcome you again in the future.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Eat check in and friendly staff.
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Angel,We appreciate your positive feedback regarding the check-in process and our friendly staff. Guest satisfaction is our priority, and we hope to welcome you back for another enjoyable stay.

6/10 Okay

Tracie, Dacula

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Manager on Apr 9, 2024
Hello Tracie, We're sorry to hear you didn't fully enjoy your stay. Please feel free to contact us with any feedback you may have so we can improve our services for your next visit.

4/10 Poor

Chelsea

Disliked: Cleanliness
This property has been recently renovated, but not particularly well. Paint was not scraped or patched before repainting, so you could see exactly how bad it was before it was fixed. Also the shower doesn’t match the reno, and I he light bulbs produced this awful cold hospital like blue tone. The furniture in the room was filthy, the shower was dirty, the walls were dirty, the floor was dirty in the corners, and the towels were stained and different colors. But the bed was clean, and that’s what I needed. Also the front desk attendant started ranting about how bad the 3rd party booking sites were, how if my name hadn’t matched my ID they couldn’t honor the reservation, and how the booking sites get people’s names wrong all the time. It was really unprofessional. But I slept through the night and moved on.
Stayed 1 night in Mar 2024
Response from Manager on Apr 9, 2024
Hello Chelsea, We appreciate your detailed feedback. We take all guest concerns seriously and will address them with our team for improvement. Your comments will help us provide a better experience for future guests. Thank you for choosing to stay with us, and we hope you will consider staying with us again.

10/10 Excellent

Eric, Lancaster

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great job. Thanks!
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Eric,We appreciate your feedback and are pleased to hear that you had a positive experience during your stay. Please don't hesitate to reach out to our management team for further assistance with any concerns you may have.

8/10 Good

Michelle

Liked: Cleanliness, amenities, property conditions & facilities
Room was a little dark and the couch had seen better days. Bathroom needed an overhaul
Stayed 1 night in Apr 2024
Response from Manager on Apr 9, 2024
Hello Michelle,We appreciate your feedback on the room and bathroom. Your comments will be shared with our management for further review and improvements. Thank you for bringing these points to our attention.

8/10 Good

Faris

Stayed 6 nights in Feb 2024
Response from Manager on Apr 9, 2024
Hello Faris, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Excellent

Wenona

Stayed 1 night in Mar 2024
Response from Manager on Apr 26, 2024
Hello Wenona,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

10/10 Excellent

Zana

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly, nice room sizes especially if traveling with children. Very accommodating staff
Stayed 2 nights in Apr 2024
Response from Manager on Apr 7, 2024
Hello Zana,We are delighted to hear that you found our hotel clean and our staff friendly. It's great to know that you appreciated the spacious room sizes. Should you have any future stays planned, we look forward to welcoming you back for another enjoyable experience.

8/10 Good

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You could tell the owner was in the process of upgrading with some recent painting. Good restaurant close by for dinner. Breakfast setup was adequate.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Susan,We are pleased to hear that you appreciated the recent improvements to our property and found the nearby restaurant convenient. Our team strives to provide a satisfactory breakfast experience for our guests. Your feedback is valuable in helping us enhance our services further. Thank you for sharing your experience with us.

6/10 Okay

Kristan

Stayed 1 night in Apr 2024
Response from Manager on Apr 25, 2024
Hello Kristan, We appreciate you choosing to stay with us and hope you had an enjoyable time. Should you have any specific feedback to share, please don't hesitate to reach out to us so we can address any concerns you may have had.

10/10 Excellent

laurel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful suite, newish hotel, extremely clean, highly recommend!
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello laurel,We're delighted you enjoyed your stay in our beautiful and clean suite at our new hotel. Your high recommendation means a lot to us! Should you have any future stays planned, please feel free to reach out to our management for any assistance you may need.

10/10 Excellent

shenequa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area
Stayed 3 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello shenequa,around the hotel is quite noisy, which made it hard for me to get a good night's sleep. I suggest implementing soundproofing measures to improve the guest experience in the future. Thank you for your feedback; we will take it into consideration for future improvements.

10/10 Excellent

Rod

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous staff
Stayed 1 night in Apr 2024
Response from Manager on Apr 5, 2024
Hello Rod,We are delighted to hear that you found our staff to be fabulous during your stay with us! If there is anything else we can assist you with, please do not hesitate to reach out. Thank you for taking the time to share your feedback with us.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean, and staff were very friendly.
Stayed 2 nights in Mar 2024
Response from Manager on Apr 5, 2024
Hello Brad,We are delighted to hear that you appreciated our clean accommodations and friendly staff during your stay. Your kind words motivate us to continue providing exceptional hospitality to all our guests. We hope to welcome you back soon for another enjoyable experience.