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Reviews of Courtyard by Marriott Charlotte Gastonia

3 out of 5
Courtyard by Marriott Charlotte Gastonia
1856 Remount Road, Gastonia, NC

Reviews

7.4

Good

Rating 10 - Excellent. 422 out of 1000 reviews" "
Rating 8 - Good. 199 out of 1000 reviews" "
Rating 6 - Okay. 125 out of 1000 reviews" "
Rating 4 - Poor. 120 out of 1000 reviews" "
Rating 2 - Terrible. 134 out of 1000 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

2/10 Terrible

MEREDITH

Terrible for clean
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Meredith, We're truly sorry to hear about your stay. Providing a clean and comfortable environment is essential to us, and we regret that we did not meet your expectations. Your feedback is invaluable, and we'll address this issue with our housekeeping team to ensure it doesn't happen again. We hope you'll consider giving us another chance to provide you with the exceptional experience you deserve.Sincerely,Monika FaulknerAssistant General Manager

2/10 Terrible

Melonee

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was a hair away from being sleazy.
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Dear Melonee,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about the appearance of the rooms. Your comments will be shared with our team for further review. Should you be in the area again, we hope you'll consider coming back to see us.Sincerely,Monika FaulknerAssistant General Manager

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciate it my stay at the courtyard for the fact that the people of the staff were very polite helpful and kind. The cleaning staff was very careful and polite when communicating with the people in the room for any of their needs or for cleaning and the room was very clean and comfortable. This was the first time that I accepted a room near the elevator because the elevator was very silent and not noisy as I have noted in other hotels where I had to move my room. All in all my stay was good and it's obvious that the planners who located the hotel had it on a road which did not have much traffic at all which was greatly appreciated. If I were to recommend a hotel to a person coming to the Charlotte area I definitely would recommend the courtyard. Upon leaving I noted that my invoice was correct and there were no surprises which also was a plus. I trust that this review will be helpful to people who are looking for a hotel room in the Gastonia area of Charlotte where this hotel is located
Stayed 2 nights in May 2024
Response from General Manager on May 13, 2024
Dear Peter,It was a pleasure hosting you at Courtyard by Marriott Charlotte Gastonia! We're glad our friendly staff and clean, quiet rooms impressed you. Thank you for the kind review and recommendation. Please come see us again soon.Sincerely,Monika FaulknerAssistant General Manager

2/10 Terrible

Tamya

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
The reception lady was very rude 😒 and the didn't have any towels at rugs.. also no pool towels and the pull out bed didn't have the correct size or have sheets.
Stayed 1 night in May 2024
Response from General Manager on May 8, 2024
Dear Tamya,Thank you for taking a moment to provide your review. We are disappointed to hear about your experience with our front desk service and the lack of towels and sheets. Your feedback is valuable to us as we strive to provide all guests with a seamless visit, and we will address these concerns promptly. We hope to have an opportunity to welcome you back soon to change your perceptions.Sincerely,Monika FaulknerAssistant General Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

8/10 Good

Denis

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

Jamie

Our room flooded.
Stayed 3 nights in Apr 2024
Response from General Manager on May 1, 2024
Dear Jamie,We appreciate your feedback, and we're happy to see aspects of your stay were pleasant. However, we apologize for any issues with the room, and we'll be sure to follow up with our maintenance staff about this. If you're in the area again, please consider coming back to see us.Sincerely,Monika FaulknerAssistant General Manager

2/10 Terrible

ThanhThuy

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not recommend anyone staying there. The rooms are old, filthy and smells like urine probably due to the dog-friendly environment. The small fridge doesn’t work half of the time and of course, there’s no microwave. Also, with me being a night shift RN, I’d normally pay for one night early, go into work and in return, I’d ask for late checkouts around 4pm, especially being a weekly loyal customer for months….but apparently, half of the time I get harassed and “barged in” by EVS around 12pm without knocking (even though they “agreed” to work with me). Since they’re not valuing my long-term business, I wouldn’t recommend a business that has no compassion or loyalty to their customers.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 25, 2024
Dear ThanhThuy,Thank you for providing your constructive feedback. We're grateful to have hosted you, but we're disappointed to have fallen short of your expectations. Please accept our apologies for any miscommunication regarding your check-out time. Rest assured, our housekeeping team will review your comments and strive to keep our accommodations fresh and clean. We hope to have an opportunity to show you how we've improved.Sincerely,Monika FaulknerAssistant General Manager

10/10 Excellent

Ashley

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was very clean and spacious. We had plenty of linens and our shower had great water pressure. I would definitely stay here again!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Ashley,Thank you for taking the time to provide your gracious review of Courtyard by Marriott Charlotte Gastonia. It is wonderful to hear you enjoyed your clean and accommodating room and that the shower was soothing. We are grateful for your recommendation and look forward to your next visit with us.Sincerely,Monika FaulknerAssistant General Manager

10/10 Excellent

Aleksandra

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and quiet place
Stayed 1 night in Apr 2024
Response from General Manager on Apr 25, 2024
Dear Aleksandra,Thank you so much for the five-star review. It's so great to hear you had such a peaceful stay with us, and we hope you'll consider visiting us again soon.Sincerely,Monika FaulknerAssistant General Manager

10/10 Excellent

Earl

Stayed 1 night in Apr 2024

2/10 Terrible

ThanhThuy

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Sandra

Stayed 1 night in Apr 2024

6/10 Okay

Peter

Stayed 2 nights in Apr 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ver friendly staff and a very clean hotel. The showers have two heads and they are amazing!! There is a $50 hold for incidentals.
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Joseph,Thank you for taking the time to provide a review of Courtyard by Marriott Charlotte Gastonia. It is delightful to hear that you enjoyed the cleanliness, accommodating staff, and our relaxing showers. We look forward to you staying with us again.

10/10 Excellent

Brittany

I enjoyed my stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late and so the room we originally reserved wasn’t available but Napoleon made sure we were taken care of. The room we ended up in was very spacious with a private balcony. My favorite part, besides the welcome massage on the TVs (😊) was the double shower head and mounted shampoo, conditioner, and body wash bottles. So convenient and the water pressure was great so I almost felt I was getting a massage!
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was clean, and in excellent working order. Very comfortable stay!
Stayed 1 night in Apr 2024

10/10 Excellent

Diamond

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great , staff was very friendly and helpful . I just wish she hot tub actually worked but other than that great all around great
Stayed 4 nights in Apr 2024

8/10 Good

Aretha, KILLEEN

Stayed 1 night in Apr 2024

10/10 Excellent

Shilon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel and property are beautiful, love the scenery and the view from my window.
Stayed 1 night in Apr 2024

10/10 Excellent

Dylan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Real comfortable place to stay and the staff was super friendly and helpful
Stayed 1 night in Mar 2024

8/10 Good

ALTARIQ, Paramus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quieter than usually being that it’s directly off the interstate
Stayed 2 nights in Mar 2024

10/10 Excellent

Amanda

Stayed 3 nights in Mar 2024

10/10 Excellent

Tyra

Stayed 1 night in Mar 2024

10/10 Excellent

Miguel, Valrico

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

4/10 Poor

Brad

Room wasn't fully clean. Found cracker wrappers by the bed side among other things. Hot tub was not working at the time of this stay, all but 1 jet was broken. Walls were pretty thin, was woken up several times one night from people a floor or two up having an argument.
Stayed 2 nights in Mar 2024

8/10 Good

AdrianLakeisha

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay was good, Hotel was decent for our short stay. We just stayed for 1 night, left really early to go to the airport. Sink was stopped up.
Stayed 1 night in Mar 2024

4/10 Poor

Jacqulyne, Lebanon

Stayed 3 nights in Mar 2024

4/10 Poor

Michael

Business traveler
Good location
Stayed 1 night in Mar 2024

6/10 Okay

Shayna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Kiarrah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Twyla

Traveled with family
Liked: Staff & service
Rooms had a odor of mildew.
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very friendly and the room seemed very clean. I really liked the shower. When I came home from my last visit, I ordered the same shower head for my home.
Stayed 2 nights in Mar 2024

4/10 Poor

jerome

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
housekeeping service.
Stayed 5 nights in Mar 2024

8/10 Good

Chad

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
There wasnt a fridge or microwave in my room but other than that great experience queit nice big rooms
Stayed 1 night in Mar 2024

10/10 Excellent

shanika

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

4/10 Poor

Aretha

Business traveler
Disliked: Amenities, property conditions & facilities
The room ceiling must of have a previous leak and the ceiling was stained and paint chipping from the ceiling. I was there for six days and was told housekeeping don’t clean the rooms everyday. The bathroom wasn’t clean properly from the first day. I had to buy cleaning products and clean the bathroom. Then when I asked front desk to have someone clean just the bathroom the following two days housekeeping did come but that bathroom was not cleaned and the towels were just changed and they did make the bed. The toilet keep running had to request twice that it needed to be fix. Requested a new room on day two and was told no other rooms were available with a balcony.
Stayed 6 nights in Mar 2024

8/10 Good

Charmiqua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and the staff was amazing.
Stayed 1 night in Mar 2024

2/10 Terrible

william

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
A lady who apparently stays here long term, let her dog 💩 out by the fire pit 2 times. Instead of cleaning up after her dog, she just continued to talk bad about the facility. We tried to get in the hot tub 3 different times but, it was constantly filled with kids. The toilet was dirty, so we did not use it. The tub stopper was stuck in the closet position,we had to prop it open just to shower. We had to call the desk to get someone to fix our TV, but after he left, it still would not work. (Pandora) We paid for breakfast,but when we went down there to eat, nobody was serving food. We have stayed at Bonvoy Marriott before in other locations, but this was by far the worst trip.
Stayed 1 night in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Mar 2024

4/10 Poor

DaLania

Stayed 1 night in Mar 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities
We loved it. Definitely be back again
Stayed 1 night in Mar 2024

2/10 Terrible

Tanesha

Stayed 1 night in Mar 2024

10/10 Excellent

Mimi

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place
Stayed 1 night in Mar 2024

10/10 Excellent

EDDY

Traveled with partner
Liked: Amenities
It was a great stay
Stayed 3 nights in Feb 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay there
Stayed 1 night in Mar 2024

10/10 Excellent

Merrilyn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly accommodating staff.
Stayed 2 nights in Mar 2024

2/10 Terrible

Jerea

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Booked a room for my daughter’s 11th birthday sleep over and we had 3 roaches in our room. The last one one of the girls woke up to a roach crawling on her… I was disgusted and we left 4 hours before our checkout time smh
Stayed 1 night in Mar 2024

4/10 Poor

Andrea

Stayed 1 night in Mar 2024