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Reviews of Motel 6 Charlotte, NC - University

2 out of 5
Motel 6 Charlotte, NC - University
1111 West Sugar Creek Road, Charlotte, NC

Reviews

5.2
Rating 10 - Excellent. 24 out of 147 reviews" "
Rating 8 - Good. 24 out of 147 reviews" "
Rating 6 - Okay. 19 out of 147 reviews" "
Rating 4 - Poor. 19 out of 147 reviews" "
Rating 2 - Terrible. 61 out of 147 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Doris

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean just the area a lot of loitering
Stayed 1 night in May 2024

2/10 Terrible

Adam

Disliked: Cleanliness, amenities, property conditions & facilities
Was in town for the nascar weekend. Thought I’d get a “cheap” room since I was traveling alone. The room I stayed in was disgusting. Very dirty. Ceiling appeared as though it was going to cave in. The hallways smelled of urine. Outside felt very unsafe. Shady characters moving around the parking lots. Could not use the main entrance…had to use one on the side of the building where there was no parking. Many “homeless” and/or unkept appearing people right off of the property. Did not feel safe outside nor in. Thankfully my vehicle was not bothered while sleeping. Would NOT recommend this hotel nor will I ever stay there again.
Stayed 1 night in Oct 2023
Response from Brand Experience Team on Oct 25, 2023
Hi Adam,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6

4/10 Poor

Marcus

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the price, and accessibility of dining highways access etc. I did not like the drug activity and loitering on the property by drug users and panhandlers. As for the hotel room i did not like the rodent a bug infestations.
Stayed 1 night in Oct 2023
Response from Nancy Y. on Oct 17, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

4/10 Poor

Darmis

Disliked: Cleanliness
Stayed 1 night in Sep 2023

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was good,but roachs and microwave was down the hall
Stayed 1 night in Aug 2023
Response from Nancy Y. on Sep 5, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Cleanliness, amenities
There was trash in the trash can, the AC was set to 60 degrees, and the TV was on when I went into the room. But everything worked OK. This place is probably OK for one night.
Stayed 1 night in Aug 2023

2/10 Terrible

Angela

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

2/10 Terrible

Malvin

Business traveler
Disliked: Staff & service, property conditions & facilities
There were people fighting in the parking lot. There was a shooting across the street from the hotel and a lot of illegal drug activities. I will never stay there again. It was a waste of using my points to get this room and paying the difference. Not a safe place at all.
Stayed 1 night in Jul 2023
Response from Brand Experience Team on Jul 26, 2023
Hi Malvin, Here at Motel 6, we’re always trying to do better. We're sorry to hear that you didn't enjoy your recent stay and would like to apologize that your experience wasn’t as good as it could’ve been. We’d love the chance to make it up to you, so hoping to see you again soon.Kaur J.#Team6

4/10 Poor

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Good learning experience
Smell was worse than just being old and musty. It was foul and genuinely made me want to leave the room everytime I stepped foot in. Not to mention the paint casually falling off the ceiling into my bed and all over the floor. The towels left me feeling beyond itchy after using them.
Stayed 1 night in Jul 2023

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

Leona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Three day weekend at Motel 6
It was alright but the room could have been larger. We would have prefer a king size bed. No dressers drawers in the room for storing clothes. Had friendly person was very helpful.
Stayed 3 nights in May 2023

10/10 Excellent

Isaiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

2/10 Terrible

Jeffrey J

Liked: Staff & service
Disliked: Cleanliness, amenities
Unsanitary & AC didn’t work
Stayed 2 nights in May 2023
Response from Nancy Y. on May 22, 2023
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconvenience you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, staff & service, room comfort
DON'T GO HERE - EVER!!!! DANGEROUS & REPULSIVE
I am not a person who likes to give bad reviews and waited an entire week so I could relay the truth to keep others safe. You don't want to go here - ever!!! Area is horrible and there is a large number of homeless addicts surrounding hotel, and we saw one sniffing drugs off the sidewalk and multiple needles laying around in parking lot and on sidewalks and in halls. Hotel is beyond dirty, it was disgusting! It was missing basic equipment like smoke detector and a working lock in the room, we had to push the mini fridge against door because there was no lock to secure the room. I checked bed for needles because we saw them in hallway. Took 45 minutes to check in and are only allowed one room key regardless of how many people in room, staff will not let you in if you lose it.
Stayed 1 night in Apr 2023

2/10 Terrible

Mario

Stayed 1 night in Mar 2023

4/10 Poor

Joel

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Kristina

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This motel had not been clean tub had black stuff in it eyelashes on nightstand floors had dirt all on it roaches running round on floor and bed. I would never stay there again. Very unsafe with druggies running round one washing her wig outside in the parking lot.people standing round making tou feel very uncomfortable and unsafe.
Stayed 1 night in Mar 2023
Response from Brand Experience Team on Mar 27, 2023
Hi Kristina,Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. Please give us the opportunity to improve your experience on your future bookings.Maz K.#Team6

2/10 Terrible

Rosalynn

Business traveler, Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The front desk person was very kind and chill. Can’t say much for the rest of the building. There were roaches all over the room including in the bed. Half of the lights didn’t work and there were holes in the walls, stains on the towels just so so disgusting. I only managed to sleep maybe three hours because I kept looking around wondering if something was going to crawl on me.
Stayed 1 night in Mar 2023
Response from Bev on Mar 15, 2023
Hello Rosalynn,On behalf of Motel 6, we would like to apologize for the inconvenience you incurred while our guest. This is not our standard, and we take reports of ________________ very seriously. We are committed to guest satisfaction and appreciate you taking time to review your experience. Thank you for bringing this to our attention.Bev#Team6

10/10 Excellent

April

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

4/10 Poor

Jerry

2/10 Terrible

Torian

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was nothing like it was said it was supposed to be everything was broken there were no comforters that were only sheets this was horrible and I wish I could get my money back
Stayed 1 night in Nov 2022
Response from Nancy Y. on Jan 3, 2023
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Donald l Perry

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was so many homeless people around it with weapons I didn't feel safe and was trash everywhere
Stayed 1 night in Oct 2022
Response from Bev on Dec 1, 2022
Hello Donald,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Bev#Team6

2/10 Terrible

Traian

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a crowd of about 20 people outside on the Motel property acting obnoxious, it was obvious that they were not guests. I felt very unsafe. Some were hanging around in the cars, drug dealing was very likely going on there. A lot of them ended staying outside on the propriety over night. During the night there was a fight goin on outside my window and I just couldn't sleep for a good portion of the night. You could hear them talking outside my window all night long and this is not an exaggeration. To top it off someone stole a hubcap from my car. There was no effort from the hotel staff to take control over the situation and take care of their guests even though I have mentioned it to them. I know someone might ask why have I decided to stay, the answer is because I was past the cancelation deadline so , I was stuck with it. For all I know the hotel owes me the money back for the stay and a set of hubcaps for my car. I am very disappointed, my advice is to avoid this location at all cost.
Stayed 1 night in Oct 2022
Response from Nancy Y. on Oct 19, 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

2/10 Terrible

Erica

Stayed 1 night in Oct 2022
Response from Nancy Y. on Oct 19, 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

2/10 Terrible

Lloyd

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, unsafe, disorganized and rude staff
Stayed 7 nights in Sep 2022
Response from Nancy Y. on Oct 19, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Alix

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible do not book here
The hotel was dirty, it wasn’t clean the razor in the corner is proof it hadn’t been cleaned. There was a drink in the windowsill, there was blood all over one of the towels, the other towel was damp. - I wish I could give negative stars !! People outside the building and in the parking lot at all hours of the day and night
Stayed 1 night in Sep 2022
Response from Nancy Y. on Oct 19, 2022
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were super nice and the room was good :)
Stayed 2 nights in Sep 2022
Response from Nancy Y. on Oct 19, 2022
Thank you for taking time to share your review with us. We're happy to hear the stay was great and appreciate you recognizing the great service provided by our staff. We hope to see you soon, Safe Travels! Nancy Y.#Team6

6/10 Okay

Kiera

Fair job well done
Did get to check in
Stayed 1 night in Sep 2022
Response from Nancy Y. on Oct 19, 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6

4/10 Poor

Elius

Traveled with family and small children, Business traveler
Disliked: Property conditions & facilities
Not child friendly due to odor.
Stayed 1 night in Sep 2022
Response from Nancy Y. on Oct 19, 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6

4/10 Poor

Kim

Disliked: Property conditions & facilities, room comfort
Just be careful
Bad location. Dont walk around outside. Watch your vehicle. Room has roaches. Not enough condiments or towels. Reminded me of a dorm that was turned into a motel 6. No breakfast at the motel.
Stayed 1 night in Sep 2022
Response from Nancy Y. on Oct 19, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Nancy Y.#Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here.
The room was disgusting. The wall has smears of yellow on them, there were multiple holes in the walls. The floor clearly had structural issues. The sheets had cigarette burn holes in them, even though we were in a non-smoking room. There were also questionable red stains on the sheets. Also, there was no sound barrier between you and the hallway, you could hear everything all night. Also the chain-lock on the door was broken, almost none of the lights worked, the head board wouldn't charge your phone unless the one light in the room was on. It smelled like weed everywhere...don't stay here guys. For your own safety.
Stayed 1 night in Sep 2022
Response from Nancy Y. on Oct 19, 2022
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y.#Team6

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Needs higher rating
I met the property manager Dee and told it was a really nice stay. I think the property gets a bad rap because of the riff raff in the driveway and sidewalks nearby. It is not a good location, but management could not have done a better job with how comfortable the room was. Great water pressure. TV worked well. So many good things inside.
Stayed 1 night in Aug 2022

2/10 Terrible

Sergio

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Property conditions & facilities, room comfort
Clean & comfortable, as advertised
sketchy folk loitering about, but didn't have any problems. Nice stay.
Stayed 2 nights in Jul 2022

6/10 Okay

Michael

The hotel stay wasn't bad at all but the area around the hotel is very sketchy and scary.
Stayed 1 night in Jul 2022

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Bev on Dec 1, 2022
Hello Michael,After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. hanks again for your time, and we hope to see you again soon. Bev#Team6

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from Bev on Dec 1, 2022
Hello Jeffrey,Five stars?! We’re blushing. Thanks for your time and your review, we really appreciate the support. Bev#Team6

6/10 Okay

Hector

Stayed 2 nights in Jul 2022
Response from Bev on Dec 1, 2022
Hello Hector,Thanks for your feedback! Providing a top-notch guest experience is always our goal, and we’re committed to improving. We hope to see you back soon!Bev#Team6

10/10 Excellent

steve

Stayed 1 night in Jun 2022
Response from Bev on Dec 1, 2022
Hello Steve,Five stars?! We’re blushing. Thanks for your time and your review, we really appreciate the support. Bev#Team6

2/10 Terrible

Saedy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty nasty do not go!!
Horrible dirty hotel. I killed 2 roaches as i was walking in. The air filter for the ac was disgusting!! The ac it self had soo much trash and lint and even some chicken bones in it!! When I walked to my car in the morning, there was a used needle on the ground next to the door!!Would not recommend!!!!!!
Dirty ac filter
Trash in side the ac unit
Stayed 1 night in Jun 2022

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and quiet
Everything was super clean and a great value. Enjoyed it and would stay again there.
Stayed 1 night in Jun 2022

2/10 Terrible

Stephanie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty bathrooms, filty ice machine, guest running up and down the hallways all day and all night up until 4 or 5 a.m. smoke filled stairwells.
Stayed 3 nights in May 2022
Response from Nancy Y. on Jun 17, 2022
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y. #Team6

2/10 Terrible

Rosa

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room was dirty, the tub had hair all over dead roaches behind bathroom door weed smell all over the place didn’t feel safe we left within 2 hours do not stay in this place
Stayed 1 night in May 2022
Response from Nancy Y. on Jun 17, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

10/10 Excellent

George

Stayed 1 night in May 2022
Response from Nancy Y. on Jun 17, 2022
We are glad you had a great experience and appreciate your feedback! We look forward to providing you with all of your future lodging needs. Nancy Y. #Team6

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just wanna say best motel 6 I’ve ever stayed at. But it’s not the perfect location tho.
Stayed 1 night in May 2022
Response from Nancy Y. on Jun 17, 2022
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You! Nancy Y. #Team6

10/10 Excellent

Timothy

Stayed 1 night in May 2022
Response from Nancy Y. on Jun 17, 2022
Thank you for the perfect rating!! Nancy Y. #Team6

2/10 Terrible

Simon

Disliked: Staff & service, property conditions & facilities
Never again
Will never stay at a motel 6 ever again, stank and noisy
Stayed 1 night in May 2022
Response from Nancy Y. on Jun 17, 2022
After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty. In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon. Nancy Y. #Team6

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Nancy Y. on Jun 17, 2022
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings. Nancy Y. #Team6

2/10 Terrible

Madison

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
They didnt save my room and gave it to someone else even though I paid for the booking insurance.
Stayed 1 night in May 2022
Response from Nancy Y. on Jun 17, 2022
We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again. Nancy Y. #Team6

4/10 Poor

Michael

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Saw 3 different size roaches in bathroom. Was there less than 8 hours. Slept there after a concert so wasn't looking for fancy. Room smelled bad like stale smoke. Hole in ceiling about shower.
Stayed 1 night in Apr 2022
Response from Nancy Y. on Jun 17, 2022
Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. Nancy Y. #Team6