Ratings based on 976 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted Apr 25, 2024
Service was horrible. Tried to call the front desk for towels , 4 times no answer. The two restaurants on site the staff was awful. Roof top served a drink with mold on the garnish. Not impressed.
Comment from Hotel Management
Apr 26, 2024 by Guest Services Manager, Hotel Management
Thank you very much for sharing feedback from your recent stay with us. I am terribly sorry to hear of your experiences with us at Graduate Charlottesville. Your comments have been shared with our Food & Beverage team and leadership, and will be addressed.
by A verified traveler
Posted Apr 21, 2024
A bit outdated. Gym had a terrible odor. Good location.
Comment from Hotel Management
Apr 23, 2024 by Guest Services Manager, Hotel Management
Thank you very much for sharing feedback from your recent stay!
by A verified traveler from Wilmington
Posted Apr 20, 2024
Comment from Hotel Management
Apr 23, 2024 by Guest Services Manager, Hotel Management
Thank you very much for sharing feedback from your recent stay! We hope to welcome you back soon!
by A verified traveler
Posted Apr 19, 2024
I give this hotel 5 stars for its location. The hotel is obviously well used and busy all the time. Broken tiles in our bathroom. No recycle bin in our room for cans and paper? The rooftop bar was completely understaffed - 1 person for the whole area to take food and drink orders? Front desk served the purpose and nothing more.
Comment from Hotel Management
Apr 19, 2024 by Guest Services Manager, Hotel Management
Thank you very much for sharing feedback from your recent stay with us. We hope to welcome you back soon.
by A verified traveler
Posted Apr 12, 2024
Comment from Hotel Management
Apr 15, 2024 by Guest Services Manager, Hotel Management
Thank you very much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
by A verified traveler
Posted Apr 11, 2024
Comment from Hotel Management
May 4, 2024 by Guest Services Manager, Hotel Management
Thank you so much for sharing feedback from your recent stay with us! We hope to welcome you back soon!
by A verified traveler
Posted Apr 5, 2024
Location is very convenient to UVA. Near a lot of college restaurants. Walkable, safe area.
Accommodations were average - not bad, not great. No room service. Lobby cafe was very limited. Short staffed at desk, cafe and valet. Was at risk of missing my flight because valet was nowhere to be found for half an hour.
Comment from Hotel Management
Apr 6, 2024 by Guest Services Manager, Hotel Management
Thank you very much for sharing feedback from your recent stay with us. Your comments are being addressed by the valet company to ensure this matter does not persist for future guests.Thank you again and we hope we may welcome you back in the future.
by A verified traveler from brooklyn
Posted Apr 1, 2024
Comment from Hotel Management
Apr 23, 2024 by Guest Services Manager, Hotel Management
Thank you very much for sharing feedback from your recent stay! We hope to welcome you back soon!
by A verified traveler
Posted Mar 31, 2024
Comment from Hotel Management
Apr 1, 2024 by Max, Hotel Management
Thank you for your response and we're glad to see you enjoyed your stay. Please let us know if you have any questions and we look forward to welcoming you back during your next visit to Charlottesville.
by A verified traveler
Posted Mar 29, 2024
Nice room. Didn’t have hair dryer in room. I called for one and order was put in but it didn’t come by the time I checked out. Lighting in room wasn’t very bright. Self parking was confusing. I got charged twice.
Comment from Hotel Management
Apr 1, 2024 by Max, Hotel Management
Thank you for the survey Cary and apologies about the confusion surrounding the hair dryer. We will bring this back to our housekeeping team to ensure it is rectified for the next guest. Please let us know if there is anything else we can do to assist.
