Luxury Room | Living area | 32-inch flat-screen TV with cable channels, TV

Reviews of Design Hotel Chennai by jüSTa

4 out of 5
Design Hotel Chennai by jüSTa
142, Velachery Main Road, Phoenix Market City Mall, Velachery, Chennai, Tamil Nadu

Reviews

8.6

Excellent

Rating 10 - Excellent. 37 out of 72 reviews" "
Rating 8 - Good. 24 out of 72 reviews" "
Rating 6 - Okay. 7 out of 72 reviews" "
Rating 4 - Poor. 2 out of 72 reviews" "
Rating 2 - Terrible. 2 out of 72 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Ramesh

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Liked: Staff & service, amenities
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019
Response from THANK YOU on Dec 25, 2019
THANK YOU

6/10 Okay

Andre

Liked: Staff & service
Disliked: Cleanliness
Stayed 4 nights in Sep 2019

8/10 Good

salih

Liked: Staff & service, property conditions & facilities, room comfort
Good stay
Smells bad pas in bathroom, superb location
Stayed 1 night in Aug 2019

2/10 Terrible

Shara, Singapore

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
What I like is that the property is just above the shopping mall . It is accessible to the shopping centre by hotel lift. This property was recommended by a Friend. What I don’t like about this hotel is that 1. The ground level entrance is poorly maintained , mud slipper stains n cob webs on the walls can be found. 2. No air conditioning at the entrance. 3. As we had a late check in around mid night hours , as we enter the hotel reception, lights which were turned off , were turned on . 4. The room we stayed had insufficient lighting ,some of the lights do not work at all. we had to use our handphone light to search for things. 5. We found ourselves sleeping on stained bedsheets in morning. 6. We discovered the toilet showers walls n screen were stained with black moulds and also the staff do not replenish the shower items like body wash and shampoo. 7. The shower ceiling head mounted on the walls were rusty. The adjustable shower mounting which was on concrete slab was broken , so each time u pull out the shower head out of the holder ,the concrete slab falls. 8. In my opinion , this hotel can be rated as 1or 2 star. 9. Contacted the reception office to send vehicle over to fetch us, they claim the driver met with accident n do not hv any vehicle . 10. The breakfast at hotel is a joke. They hardly even have 4 set of buffet trays. No varieties given. End up we had to order using ala carte menu.
Stayed 3 nights in Jun 2019

2/10 Terrible

Bad

Disliked: Staff & service, property conditions & facilities
Hotel front desk needs some enthusiastic staff and the restaurant was very disappointing. Not worth the money spend.
Stayed 1 night in Jan 2019

8/10 Good

Hadi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall is not bad!!
Great hotel and everything is close by! Friendly staff and complementary breakfast is not bad.
Stayed 10 nights in Jan 2019

10/10 Excellent

Fi, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and unusual hotel. Food fantastic. Staff very friendly, helpful and polite. I would highly recommend this hotel, we had a fantastic time
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Interesting concept but rooms cramped
A very different style of hotel with a space age feel. Unfortunately the rooms are more like space capsules as they are so cramped. Nice bathroom but also quite small. Dining room also small and no bar. Fine for an overnight stay to or from the airport but car from hotel is pricey. Much cheaper to get outside or online. Bed is very comfortable and excellent AC and quiet so a good sleep likely.
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and amenities for a business traveler. Will be more so for a family!
Stayed 3 nights in Jul 2018
Response from Team juSTa on Aug 8, 2018
Dear Guest, We sincerely thank you for sparing time to write your experience in tripadvisor. It is indeed a pleasure to know that you found our hotel location to be excellent, rooms to be comfortable and also liked the product and service provided to you by our team. We have shared your appreciation with our staff members especially to Mr. Kiran, who are highly motivated as their effort to make your stay along with your family has been achieved. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Stayed 5 nights in Jun 2018
Response from juSTa Hotel & Resorts on Jun 14, 2018
Dear Guest, Thank you for sparing your precious time to write your experience at Expedia. We are extremely glad to note that you liked the hotel, it's location and most of all the service provided by our team. We greatly appreciate your recommendation and On behalf of the team, we look forward for the delight of welcoming you back in the near future. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

8/10 Good

David

Liked: Staff & service, room comfort
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com which is indeed very important for us. It is a pleasure to note that you liked our hotel, rooms, food quality and the service provided by our team members. We truly appreciate your recognition as it plays a vital role in encouraging our staff members to go the extra mile and ensure a wonderful stay to every guest. On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

6/10 Okay

SANAYA, Mysore India

Liked: Cleanliness, staff & service
Disliked: Room comfort
covenient to mall and airport
really nice staff. Poor lighting in room, hard to see anything even with my glasses on.Not very comfortable, overall... no real lobby to sit in. rRoom service food, very small portions, not that great/ best about this place is the location to the mall.
Stayed 1 night in Apr 2018
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honoured to note that you liked our hotel, it's location and most of all the service provided by our Staff members. With regards to food and service, we have noted your feedback and assure you that the same will be taken up on a serious note and actioned. It is appreciation such as yours that motivates them to go extra mile and ensure a wonderful experience to all the guests. On behalf of our team at jüSTa, we look forward for the opportunity to host you at our Hotels & Resorts across the country. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

Sohil, pune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chennai Design Hotel
A very different hotel with a complete different experience. The the entire place has been built with a lot of creativity in mind. Food is decent though had it only once. Location is prominent. Very ideal for me and at the best price. Whet would be great is to have another entrance to the hotel through the mall.
Stayed 4 nights in Feb 2018
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, It gives us immense pleasure to read such positive, kind and encouraging words about our hotel in Chennai. We are extremely glad to note that we were exceeding your expectation on all the aspects. We are glad that you liked our food quality, beautifully designed rooms, location of our hotel and the service extended by our team members. jüSTa believes in making every guest stay a memorable one by providing them highest quality of service. We greatly appreciate your recommendation and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

Mohindar B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel in a Mall
Amazing environment and unique hotel Love to stay again
Stayed 1 night in Jan 2018
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, We are glad to have had the opportunity to host you at our hotel. it gives us immense pleasure to note that you have had a comfortable stay. Your compliments are our greatest reward. It is our constant endeavour to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

Sanjiv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, It was indeed a pleasure to have had the opportunity to host you as our esteemed guest. We are honoured to note that you liked our hotel, Quality of food served, and the service provided by our team members. We thank you for sparing your precious time to write such positive words about our hotel in Hotels.com. On behalf of our team at juSTa, we look forward for the delight of welcoming you back. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars and then some!
We had an excellent stay at the design hotel. The rooms are very cool, each one is has its own style, they are very modern and comfortable. The staff are excellent, the night manager was very welcoming when we arrived and ordered us takeaway as we arrived so late and were hungry. The day manager let us see some of the other rooms so we could see the different designs in the rooms and the restaurant staff were very helpful and friendly. A very cool hotel and an excellent stay made 5 star by the incredible staff.
Stayed 1 night in Feb 2018
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, We are tremendously delighted to note that you found our hospitality to be great. Your feedback has been shared with our staff members who are tremendously motivated and encouraged to go extra mile and ensure great experience to every guest. Your feedback is our greatest reward. We truly thank you for your recognition and for your support. It is our constant endeavour to provide a homely atmosphere with best quality of service to every guest. On behalf of our team at jüSTa, we look forward to welcome you again in the near future. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

krishnan , mumbai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in shopping mall itself
Unique and fascinating designs in the hotel - never seen similar hotel elsewhere
Stayed 2 nights in Jan 2018
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, Thank you for sparing your precious time to write your experience at Expedia. We are extremely glad to note that you liked the hotel, Interior Designs and most of all the service provided by our team. We greatly appreciate your recommendation and On behalf of the team, we look forward for the delight of welcoming you back in the near future. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

8/10 Good

Wing Lok

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value stay
Friendly service, good breakfast buffet, clean room and convenient access to shopping mall
Stayed 4 nights in Jan 2018
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, We truly thank you for sparing time to write your feedback in Hotels.com which is indeed very important for us. It is a pleasure to note that you liked our hotel, rooms, breakfast quality and the service provided by our team members. We truly appreciate your recognition as it plays a vital role in encouraging our staff members to go the extra mile and ensure a wonderful stay to every guest. On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

6/10 Okay

DEEPAK KUMAR

Stayed 1 night in Jan 2018
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, Thank you for your feedback. Encouragement of guests like you pushes us do even better. We are delighted to know that you liked the service extended by our team members. We look forward to welcoming you back again at our hotels. It is our endeavour to ensure that every guest leaves as an ambassador of our hotel. We look forward for having more opportunities to service you again. Warm Regards, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

Vivek, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and located perfectly
Nice hotel with very unqiue design of the lobby and the rooms. The hotel is also adjacent to Phoenix City Mall which is another greatb addon. Staff were very friendly and helpful. And, the breakfast was simple but perfect. Also only 20min away from Aiport. Will consider it next time I'm in Chennai too.
Stayed 1 night in Nov 2017
Response from juSTa Hotels & Resorts on May 2, 2018
Dear Guest, We thank you for choosing our resort for you stay and also for providing us with your valuable feedback. It is an honour to note that you found our hotel and it's location to be excellent, liked the quality of food served and also the service extended by our team. Your appreciation is our greatest reward. It is our foremost priority to ensure that every guest has a wonderful stay and leaves with a good memory. On behalf of our team, we truly look forward to host you yet again as our esteemed guest. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

8/10 Good

josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Very modern and clean hotel. Staff was very friendly and helpful.
Stayed 1 night in Oct 2017
Response from juSTa Hotels & Resorts on May 1, 2018
Dear Guest, We are tremendously delighted to note that you found our hospitality to be great. Your feedback has been shared with our staff members who are tremendously motivated and encouraged to go extra mile and ensure great experience to every guest. Your feedback is our greatest reward. We truly thank you for your recognition and for your support. It is our constant endeavour to provide a homely atmosphere with best quality of service to every guest. On behalf of our team at jüSTa, we look forward to welcome you again in the near future. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

Varsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb Hotel 6* service :)
The best hotel I've possibly stayed at ! Superb location (attached to a mall), Excellent Customer Service & can-do attitude by all staff. Front Desk staff - Raj Shekhar went out of his way to send a parcel of mine through Speed Post (did it himself), Excellent follow up and service with a smile attitude by the manager - Usha. Allan too did all to impress their customers :-) Staff acknowledged our request for early check-in (since we had to leave for tirupathi darshan) and the room was made in matter of minutes... This is my go-to hotel every time i am in Chennai. Keep going !!
Stayed 1 night in Aug 2017
Response from juSTa Hotels & Resorts on May 1, 2018
Dear Guest, We thank you so much for taking your precious time to write such encouraging review about our hotel, its location and the service extended by our staff members. It is our constant endeavour to ensure that every guest is made feel special and served to exceed their expectation. Your appreciation gives us an assurance that our efforts to make your stay a wonderful one has been achieved. We are glad that you had a great time at jüSTa. Our team members are tremendously encouraged after reading your words of appreciation. Thank you once again for your valuable feedback and look forward to host you as our esteemed guest in the near future. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money. Conveniently located inside a mall. Easy access to mall shops and dining. Plenty of parking available. The WiFi was excellent. Occasional power failures, but restored immediately (I assume they use backup power). The bathroom was not well lit making it difficult to see while shaving. Hotel staff were extremely courteous and pleasant. Towels are not up to the standards one would usually find in a top Western style hotel.
Stayed 6 nights in Aug 2017
Response from juSTa Hotels & Resorts on May 1, 2018
Dear Guest, We sincerely thank you for sparing time to write your experience in Expedia. It is indeed a pleasure to know that you found our hotel to be value for money and liked the hotel, it's location and the service provided by our team. Your compliments are our greatest reward. It is our constant endeavour to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

TEJASVI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely and Spacious to walk around easily :-)
I stayed in Ati and this is one of the spacious room, that I have stayed in India. Theme is different with a touch of tradition. Staff were courteous, Checkin Experience was great and flawless, all documentation was ready I just had to Sign and give my IDs. House Keeping was soft spoken and listening. Great Stay for a Family or Business. The flipside was some construction work that started early morning on my second day that disturbed my sleep and a hotel guest walking in the corridor of Ati and shouting to someone while speaking on Mobile.
Stayed 2 nights in Aug 2017
Response from juSTa Hotels & Resorts on May 1, 2018
Dear Guest, We thank you for choosing our hotel for your stay and also for providing us with your valuable feedback. It is an honour to note that you found our hotel to be excellent, liked the quality of food served and also the service extended by our team. Your appreciation is our greatest reward. It is our foremost priority to ensure that every guest has a wonderful stay and leaves with a good memory. On behalf of our team, we truly look forward to host you yet again as our esteemed guest. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay!
What can I say. PERFECT! The location was wonderful, the rooms very up class, and everyone very hospitable. Great place to stay and walk out your door to the nicest mall in Chennai.
Stayed 1 night in Jul 2017
Response from juSTa Hotels & Resorts on May 1, 2018
Dear Guest, We take this opportunity to thank you for choosing juSTa Hotels & Resorts for your stay during your visit to Chennai. It gives us immense pleasure to note we were able to live up to your expectation on all the aspects and you liked our hotel, cleanliness we have maintained and the quality of food served. Our team members are extremely glad to note their efforts are so well appreciated. On behalf of our team, we once again thank you and look forward to be of service to you in the near future. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

Abhinav Srivastava, Chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Comfortable
Stayed 3 nights in Jun 2017
Response from juSTa Hotels & Resorts on May 1, 2018
Dear Guest, Our team joins me in thanking for your gracious comments about our hotel and Staff members. We are honoured to note that we were able to live up to your expectation on all the parameters during you stay at our hotel. We are happy to note you liked the hotels Amenities, quality of food served and also comfort provided by our team. Your appreciation plays a vital role in encouraging us to go the extra mile and ensure a wonderful experience to every guest. We greatly appreciate your recommendation and look forward for the delight of welcoming you back. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Comfortable hotel, stayed with family for 3 days, friendly staff - always accomodative of any request. Restaurant is also good
Response from juSTa Hotels & Resorts on May 1, 2018
Dear Guest, Our team joins me in thanking for your gracious comments about our hotel and Staff members. We are honoured to note that we were able to live up to your expectation on all the parameters during you stay at our hotel. We are happy to note you liked the hotels Amenities, quality of food served and also comfort provided by our team. Your appreciation plays a vital role in encouraging us to go the extra mile and ensure a wonderful experience to every guest We greatly appreciate your recommendation and look forward for the delight of welcoming you back. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

ANAND KUMAR

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel with amazing interior and well planned
One of the best hotel i ever stayed... amazing interior.... great service... well maintained.... friendly staff.... I would very much recommend...
Response from juSTa Hotels & Resorts on May 1, 2018
Dear Guest, We thank you for taking out time to write such fantastic review about our hotel and share your experience with the Hotels.com. It is indeed an honour to have opportunities to serve you during your visit to Chennai. It is heartwarming to know we are able to live up to your expectation on all the aspect. Our team members are glad to note that their efforts to provide you with highest quality of service has been recognized and appreciated. The team is tremendously inspired. All of us at jüSTa thank you once again for support and look forward for your continued patronage. Yours Sincerely, Vinita Prakash Assistant Manager - Operations jüSTa Hotels & Resorts

10/10 Excellent

Rinsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly designed property, superb staff !!!
Response from juSTa on May 5, 2017
Dear Guest, It gives us immense pleasure to read such positive, kind and encouraging words about our hotel in Chennai. We are extremely glad to note that we were exceeding your expectation on all the aspects. We are glad that you liked our beautifully designed rooms, location of our hotel and the service extended by our team members. jüSTa believes in making every guest stay a memorable one by providing them highest quality of service. We greatly appreciate your recommendation and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Vinita Prakash Front Office Manager

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel, Loved it !!
Elegant boutique hotel with outstanding design and excellent service. Really enjoyed my stay there!! Very warm, hospitable staff, great breakfast, wonderful overall vibe. Will definitely stay there again
Response from juSTa on Apr 5, 2017
Dear Guest, Thank you so much for your kind words of appreciation. Our team joins me in thanking you for your valuable feedback. We are extremely glad to note that you liked our hotel, Interiors & Exterior Designs, Breakfast served and most of all the service provided by our team. We are happy to note that you had a wonderful experience during your stay at our hotel. We take this opportunity to thank you once again and On behalf of the team at jüSTa, we look forward to having the opportunity to be able to host you again at our Hotels & Resorts in the near future. Yours Sincerely, Vinita Prakash Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convinent place to stay
Very comfortable. Good service. Friendly stuffs. Shopping center is just below. Lots of food n shops. Clean too.
Response from juSTa on Apr 5, 2017
Dear Guest, We truly appreciate and thank you for sparing your time to share your thoughts about our hotel and services through Expedia. It is indeed a pleasure to note you felt the location to be convenient. We are also glad that you liked the service extended by our team. We are happy to note that you had a comfortable stay at our hotel. It was an absolute pleasure to have had the opportunity to serve you. We look forward to host you yet again as our esteemed guest in the near future. Yours Sincerely, Vinita Prakash Hotel Manager

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two nights in Chennai
Hotel is well located, the breakfast was delicious, a combination of Indian and UK friendly. Only issue I had was the bed was too low for a senior and the bed frame was to wide to easily slide in and out of. Friendly staff who want to help.
Response from juSTa on Apr 5, 2017
Dear Guest, We truly thank you for sparing time to write your feedback in Expedia. It is indeed a pleasure to note that you liked our hotel, its location, quality of breakfast served and the service provided by our team members. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests. On behalf of the team at jüSTa, we once again thank you for your feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Vinita Prakash Hotel Manager

8/10 Good

Christa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Our stay was very nice
Response from General Manager on Mar 2, 2017
Dear Guest, We thank you for taking out time to write such fantastic review about our hotel. It is indeed an honor to have opportunities to serve you during your visit to Chennai. It is heartwarming to know we were able to live up to your expectation on all the aspect. We are glad that you had a great time at jüSTa. On behalf of our team, we yet again thank you for your valuable feedback and look forward to welcome you back in the near future. Yours Sincerely, Vinita Prakash Hotel Manager

10/10 Excellent

Sampath

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique design and clean
Amazing architectecture, very clean and excellent service
Response from General Manager on Mar 2, 2017
Dear Guest, Thank you so much for taking out time to write such kind and positive review. We are glad to note that you liked the design of our hotel, cleanliness and excellent service provided by our team. We truly appreciate your recognition as it plays a vital role in encouraging our staff members to go the extra mile and ensure a wonderful stay to every guest. On behalf of our team, we look forward for the opportunity to host you as our esteemed guest in the near future. Yours Sincerely, Vinita Prakash Hotel Manager

10/10 Excellent

sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect!
Excellent stay at Design hotel. Nice atmosphere in our "roop" room and in the restaurant for breakfast. The team is great,very kind and efficient. Food very good. Easy access to Phoenix mall, one of the best of Chennai, with also good restaurants. We will come again.
Response from General Manager on Mar 2, 2017
Dear Guest, We sincerely thank you for sparing time to write your experience. It is indeed a pleasure to know that you liked our hotel rooms, food served and service provided to you by our team. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Vinita Prakash Hotel Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Design with comfort
Comfortable and well designed rooms within the Phoenix Mall
Response from General Manager on Mar 2, 2017
Dear Guest, We thank you for taking out time to write such fantastic review about our hotel. It is indeed a pleasure to know that you found our hotel and designed rooms to be comfortable. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Vinita Prakash Hotel Manager

10/10 Excellent

Geofrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
convenient location and great service.
This hotel is located in the heart of Velachery inside the Phoenix Mall. Very convenient location wise; only 20 to 30 minutes from the airport. The service provided by the hotel is outstanding! Breakfast was very nice, lots of choices (south indian as well as continental items) including multiple made to order items. My only regret is that the internet was down due to the recent cyclones. Also be aware that the area sees very heavy traffic during peak hours, so be sure to time your local trips accordingly.
Response from juSTa on Apr 13, 2017
Dear Guest, Our team joins me in thanking for your gracious comments about our hotel and Staff members. We are honored to note that we were able to live up to your expectation on all the parameters during you stay at our hotel. We have been given to understand that Internet was not up to the mark and We have noted your feedback and discussed with concerned personnel. We are happy to note you liked the hotel, its location, quality of food served and also comfort provided by our team. Your appreciation plays a vital role in encouraging us to go the extra mile and ensure a wonderful experience to every guest. Yours Sincerely, Vinita Prakash Hotel Manager

10/10 Excellent

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient beautiful hotel
Very pleasant stay, staff super friendly and helpful, loved design of the hotel too
Response from juSTa on Apr 13, 2017
Dear Guest, It gives us immense pleasure to read such positive, kind and encouraging words about our hotel in Chennai. We are extremely glad to note that we were exceeding your expectation on all the aspects. We are glad that you liked our hotel, Interior & exterior designs, location of our hotel and the service extended by our team members. jüSTa believes in making every guest stay a memorable one by providing them highest quality of service. We once again thank you for your valuable feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future. Yours Sincerely, Vinita Prakash Hotel Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a nice experience. The room was clean and staff were supportive. Good room comfort ness
Response from Vinita Prakash on Apr 18, 2017
Dear Guest, Thank you so much for your kind words of appreciation. Our team joins me in thanking you for your valuable feedback. It is indeed a pleasure to note that you liked our hotel, rooms, cleanliness we maintained and also the service provided by our staff members. We are happy to note that you had a good experience during your stay at our hotel. It was an absolute pleasure to have had the opportunity to serve you. We look forward to host you yet again as our esteemed guest in the near future. Yours Sincerely,

8/10 Good

Karla, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were all amazing. Went above and beyond my expectations. Food was delicious! (though very limited to due my food allergies) Bed was super comfortable. Will stay again.
Response from juSTa Hotels & Resorts on Dec 3, 2016
Dear Guest, Your appreciation is our greatest reward. We are truly honored to read your kind and encouraging review about the service our team provides to our guests. We sincerely appreciate your compliments. All of our staff members were delighted to note that their efforts were recognized and so well appreciated. It is our constant endeavor to provide warm, efficient and discrete service to our guests. We are glad to note that you liked the food quality served and the Beds which are specially designed for our guests. We are delighted to note that you have had a comfortable stay and look forward for the delight of welcoming you back in the near future. Yours Sincerely, Sachin Mahesh Head - Sales, Karnataka, Tamil Nadu, Maharashtra & Marketing Operations, India jüSTa Hotels & Resorts sachin.mahesh@justahotels.com

10/10 Excellent

Rohan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Very comfortable. Great staff. Very courteous. We had an early morning flight so we checked out in the afternoon but they gave us a room to rest and freshen up at no cost till we had to leave for our flight. They did that bit extra to make us feel comfortable and look after us.
Response from juSTa on Apr 13, 2017
Dear Guest, We thank you for giving us opportunity to serve you once again and it is indeed an honor to note that you liked our hotel and the service provided by our staff members. We are grateful for your appreciation of the services provided by the team. Indeed it has been our endeavour to offer excellent accommodation, food and warm and friendly service to all our guests. I am delighted to note that you have had a great and comfortable stay and it was a pleasure to have been of service to you. Our staff members are tremendously encouraged as their efforts are recognized and appreciated. We are delighted to note that juSTa will remain your choice of hotel on your future visits to Chennai and we look forward to welcoming you back again. Yours Sincerely, Vinita Prakash Hotel Manager

10/10 Excellent

Wong, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel.
The front desk was extremely helpful. They go out of the way to help the guest. The location is good, close to the airport. The room is clean and spacious. The toilet and bath room design is great. It is located within the compound of Phoenix Marketcity. It could be difficult to locate at night if this information is not given to the taxi driver. The hotel is not visible from the main road. Taxi is directed to the Basement. Reception is at the fourth floor. It could be a bit disorientating for a guest who is familiar with hotel lobbies and driveways. There is a guest entrance at the ground level though.
Response from juSTa on Apr 13, 2017
Dear Guest, We sincerely thank you for sparing time to write your experience in Expedia. It is indeed a pleasure to know that you liked our hotel, its location, spacious rooms, cleanliness we maintained and the service provided by our team. Your compliments are our greatest reward. It is our constant endeavor to make our guests feel special in every aspect and providing highest quality of service. We earnestly look forward to having you stay in our hotel and serve you yet again as our esteemed guest. Yours Sincerely, Vinita Prakash Hotel Manager

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from THANK YOU on Dec 25, 2019
THANK YOU

8/10 Good

SHUNSUKE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
デザインが良い
最初案内された部屋はトイレが流れず、すぐ別の部屋にチェンジしてもらった。広々とした部屋でデザインも良く満足。アメニティは歯ブラシなし。スタバやバーガーキングなどが入っている近代的なフェニックスモールにつながっており大変便利。空港へのアクセスも夕方のラッシュにもかかわらず25分ほどで到着。
Stayed 1 night in Dec 2019
Response from THANK YOU on Dec 25, 2019
THANK YOU

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfach zu erreichen mit Taxis (Ola/Uber) - man fragt für "Phoenix Mall in Velachery". Was mich nicht gefallen war die Bar - alkoholische Getränke sind sehr teuer.
Stayed 1 night in Jul 2019

10/10 Excellent

Yoshi, 埼玉県

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
名前がデザインホテルだけあって、インドとは思えない洗練されたデザインです。部屋のデザインが素晴らしく、北欧のデザインを連想させます。ショッピングモール内になり、日本人として買い物や食事には困りません。
Stayed 1 night in Jul 2019