Jarrett House

2.5 star property
Travelers find the perfect balance of shopping and relaxation here, with continental breakfast and a bar for unwinding after retail therapy.

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Located in a shopping district, Jarrett House serves continental breakfast and offers multiple dining options. Guests can relax at the bar after shopping or use in-room WiFi to stay connected. Extended parking and luggage storage add convenience for a stress-free stay.

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Frequently asked questions

Is Jarrett House pet-friendly?

No, pets are not allowed at this property.

How much is parking?

Self parking is free at this property; nearby parking is also free.

What time is check-in at Jarrett House?

Check-in start time: 3 PM; Check-in end time: 8 PM.

What time is check-out at Jarrett House?

Check-out is at 11 AM.

Where is Jarrett House located?

Situated in the historical district, this hotel is within a 5-minute walk of Nantahala National Forest, Oaks Gallery, and Tuckasegee River. Jackson County Historic Courthouse and Poteet Memorial Park are also within 2 mi (3 km).

Reviews

Jarrett House Reviews

6.0

6.8

Cleanliness

7.8

Location

7.4

Staff & service

5.6

Property conditions & facilities
Rating 10 - Excellent. 8 out of 59 reviews
Rating 8 - Good. 12 out of 59 reviews
Rating 6 - Okay. 14 out of 59 reviews
Rating 4 - Poor. 19 out of 59 reviews
Rating 2 - Terrible. 6 out of 59 reviews

Reviews

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

Quaint Hotel. Needs massive update!

The staff was wonderful. While the my room was ok, the bathroom was molded from the ceiling to floor. The toilet worked but was an afterthought, extremely cramped. The Coach's bar and restaurant was a great recent upgrade. Obviously, that is where they make some money. But, the hotel itself is in desperate need of massive renovation. The quaintness of the oldest hotel in the area has definitely worn off. The lack of attention to the hotel rooms and bathrooms shows maybe it is time for the current owner to retire and let someone else handle the upgrade/renovation/complete overhaul..

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
On the third night I was out on the hotel's balcony, looking into the mountains. Eventually I got up from a chair an leaned on the wooden railing of the balcony. Almost immediately the railing gave way and I fell down about nine feet with it over a sharp concrete ledge onto the concrete walkway. After laying there helpless in excruciating chest pain I could not find my cell phone to call for help. After over one hour later the only other hotel guest came home and tried to help me up. My hip and chest were hurting terribly so we decided he would drive me to the ER in the next town, Silva, NC. There they found three broken ribs and severely bruised hip. After finally getting home a week later I retained an attorney to sue for damages and pain and suffering. It took almost a year for my ribs to heal and my hip was now found to be one inch out of alignment, making it painful and hard for me to walk. This took again several months of physical therapy to correct. By the way, the aforementioned balcony railing consisted of old rotten wood, held together only by the paint on it. Why did I wait three years to inform you? Since it was under litigation I was not allowed to talk about the case. Now I have just been informed by my attorney that the owners of Jarrett House hotel have filed for bankruptcy some time ago and never even carried liability insurance. I sincerely hope that you take this hotel off of your booking list. Please contact me if you need further information.
Stayed 3 nights in Apr 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

Imødekommende personale

Vi blev først indlogeret på et værelse uden vindue og med en seng, der knirkede ved bare den mindste bevægelse. Efter lidt snak med personalet fik vi dog en andet værelse med vindue, hvilket var et fint værelse. Personalet var meget søde og imødekommende.
Stayed 3 nights in Oct 2018

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Not what it used to be, but will it be again?

We have stayed at the Jarrett House many times in the past and have had very good experiences. However, this time was very disappointing. We understand the hotel is under new ownership, so I want to give them a bit of grace. I suspect the previous owner had let the place run down, and maybe disposed of a lot of furnishings. It's probably a very expensive property, so money may not be there yet to properly fix and furnish -- yet. The room we had was bare-bones, the bathroom was utilitarian, and the overall condition is in desperate need of upgrade. The place was reasonably clean, just old and barren. The nice, homey, front dining room has been changed to into a sitting parlor (unfortunate). The dining room was moved to the windowless back room (bad move) with "church retreat camp" decor (awful). Breakfast seems to have come from cans. Honestly, this place could be a real gem again if it were closed for a year and properly renovated with a historic preservationist architect in charge -- with a lot of money. So, I want to give the new owners a bit of grace and chance to get things together. But, one needs business to raise money to put back into the business. I wish them the best of luck, but it's going to need a lot of intentional effort and polish to step back up to the heritage and expectations folks have had of the Jarrett House. The location is great!
Stayed 1 night in Oct 2018

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Room comfort
There was no hot water to shower!! I was told the bed would be a queen and it was a full.
Stayed 1 night in Oct 2018

4/10 Poor

David

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Needs to be updated.

Needs to be updated. Carpet was dirty with stains. Wife and I slept in clothes. Did not want anything to touch us. Beakfast was cold. People were nice.
Stayed 1 night in Oct 2018

6/10 Okay

B, Charlotte

Liked: Cleanliness, staff & service
It is an old hotel with some charm. But it is clearly in some distress. It just costs a lot to maintain such a property. Some examples, include routine maintenance problems (light bulbs burned out, smoke detector beeping), infrastructure challenges (heats with portable heaters in the room), old or cheap mattresses, etc. NIce people that are trying, but I am fearful for its longevity.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

Essentially comfortable room, historical hotel.

This hotel is 129 years old, so you can't expect much. The bed was comfortable, the room was dark enough for me to sleep in. If anyone stays in an adjacent room, you will be able to hear everything they say (or do.) It's right on mainstreet in Dillsboro, great location to enjoy the town.
Stayed 1 night in Oct 2018

8/10 Good

Terence, Fayetteville NC

Liked: Cleanliness, staff & service
A safe and secure room is about all you are going to get. No TV, some building code issue.
Stayed 1 night in Oct 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
it was very nice for a quiet weekend only tv is in the lobby.
Stayed 1 night in Sep 2017

4/10 Poor

Jan, Charlotte, NC

Disliked: Cleanliness, property conditions & facilities, room comfort

Disappointing

I reserved one of their courtyard rooms because it was ground level and I knew I wouldn't have to climb stairs to get to it. I have severe back problems and a rod in my back that prevents me from being able to climb stairs. So after I checked-in, the front-desk clerk led me to my room and began climbing a flight of stairs. I stopped her immediately, explaining my condition and the reservation I had made. She turned around and stated she would check if she had another room. A few minutes later she said a courtyard room was available and handed me a key. Before I carried my luggage to the room, I walked over to check it out and when I opened the door, heat from the room, somewhere around 85 degrees hit me in the face. And it was not a cold day, it was about 80 degrees outside. I looked at the beds and they were unmade, the room was dirty and had not been cleaned. I have never been sent to an unclean room before. I walked back to the front-desk, explained the situation and asked to be refunded my money. The attendant was very apologetic and kind and gave me a receipt that was to credit my account; that was 3 days ago and the credit has yet to show up on my debit card. I am cautiously optimistic that it still will. If not, I will be filing a claim.
Stayed 1 night in Sep 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

Nasty dirty!

Even tho this is a house from the 1800s there is no excuse for it not to be clean! Carpet was filthy, shower curtain needed replaced, blinds were dusty and I could go on and on. We didn't even attempt to eat there!! Every place around was booked because of the eclipse so we had no other choice but to stay. Eclipse was amazing but this place was disgusting!!
Stayed 1 night in Aug 2017

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Eclipse 2017

Went to watch eclipse. It was awesome. Town was beautiful. Motel has lots of character. Staff was attentive.
Stayed 1 night in Aug 2017

2/10 Terrible

Dean

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Overbooked. Turned Away

Overbooked. Turned Away
Stayed 1 night in Aug 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
The main building is over 100 years old and under renovation. I was put in an "outside" room which is a separate building. My room had 2 queens and enough additional space to host a dinner party for 20. The room was recently renovated. Clean, with nice fixtures. Legacy fixtures (AC unit and heater) were in odd locations but clean and functional. The painters did excellent work but the drywall crew needs training. The hotel is right on the "main drag" through Dillsboro and my room was 10' from the road. Traffic was essentially non-exisitent from about 9:00 PM to 7:00 AM so the location was not a problem
Stayed 1 night in Aug 2017

4/10 Poor

Wayne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Total disappointment

It might have been great, but I booked this reservation online for the same day, and one hour into our drive from Atlanta, I found out we didn't have a reservation even though I received a confirmation immediately after I booked it. I booked it through Hotel.com and they were unable to help me find another room, and we had to turn around and go home. I will never use this service again!
Stayed 1 night in Aug 2017

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

Unprofessional & Unorganized

Room was quiet & clean. Continental breakfast: terrible grocery store pastries, no staff available to help or check out, no room service. Will not return.
Stayed 2 nights in Jul 2017

4/10 Poor

Verified traveler

Disliked: Room comfort

Historic yes-stay no!

We have been wanting to stay here for more than 30 years. So the opportunity (& finances) fianally made it possible & we were so excited. The check in staff was friendly & helpful that's about all the good I can say about the hotel side. Thought we were getting a queen room - they don't have any. We managed in a full bed. picked up dead bees on the floor. Cold/Hot spickets were backwards in shower. At breakfast there wasn't a soul. We even looked & yelled for help & coulden't find anyone to get creamer. (Substandard anyway for this type of place). Then as we go to check out we had to yell to wake up the kid sleeping on the couch! Not impressed with hotel. The restaurant was OK. Some food was a bit salty for my taste but it they were friendly & fast. And there was plenty!
Stayed 1 night in Jul 2017

4/10 Poor

teresa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

OMG!!

Front desk does not have a clue how to look for your reservations on computer. They still cannot tell me if my card to hold the room will be charged or not even though I went ahead and paid them for the room. Was not going to give me a receipt until i asked for it. Not at all friendly or helpful. The elderly lady was sweet but does not know anything about the computer. The rooms were run down and beds were horrible. No tv in rooms.maybe we just got the worst room since we booked from hotels.com instead of directly from hotel. I would not ever stay here again but they probably won't be in business much longer if they don't get better help. We were just on a quick getaway to the mountains and thought a bed and breakfast would be fun!! Wrong!! Breakfast was yogurt and donuts!!
Stayed 1 night in Jul 2017

6/10 Okay

Pam, TN

Liked: Cleanliness
Disliked: Staff & service

Great Train Escape

Stayed here many years ago, was wonderful. This trip under new owners. Waited 1 hour for dinner, over cooked on arrival. 2nd afternoon, we were there when we returned to hotel, sign on door: due to unforeseen circumstances hotel would be closed until Wed. This was Sunday. Left a phone number for emergencies. No breakfast as it is part of room fee. Never had this to happen before. Our room off courtyard so we had access.
Stayed 2 nights in Jun 2017

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

completely overpriced for a room with no amenities

This was one of the worst rooms we have ever stayed at. In general we stay at 2-3 star hotels. Just need a decent comfortable room. Don't need or expect anything fancy. There were absolutely no amenities with this room. NONE! not a TV, fridge, coffee maker, alarm clock or phone. There is no way to control the temperature other than the ceiling fan . There was a window air conditioner, but it was sitting in the floor of the closet. The room had 2 full size beds that were not only extremely uncomfortable, the mattress was only covered with a worn thin sheet. There was no mattress pad or any mattress protector. That screams unsanitary to me. No nightstand next to either bed. People need places to put their stuff when they are in bed. The carpet was stained & dirty. NO curtains on windows, only blinds that let all the light in so no sleeping in. Bathroom had no window covering at all, Major privacy issue for me. sink was rust stain and bathroom in general was not one that you really wanted to use. We had no towels in our room, had to go ask for some. Also they don't even have a hairdryer for you to use. The "big country breakfast" that is on their website for all hotel guests hasn't been done in 3 yrs according to the person at the desk. Only thing was some rolls, bananas and juice and coffee. We have never stayed at such a bare bones hotel and this was almost twice the price of what we usually pay at other places. They definitely aren't thinking of the comfort of their guests.
Stayed 1 night in Jun 2017

2/10 Terrible

Carl

Disliked: Cleanliness, property conditions & facilities, room comfort

New meaning to historical!

The hotel staff was great! Unfortunately that didn't transfer over to the room! Old, dirty and poorly maintained! The cheap linoleum tiles in the bathroom were not installed properly, big gaps that allowed you to see the plywood underneath. Had an old window unit A.C. that was rather loud. The carpet was low end with holes in it. I was informed at check in that the hotel was booked solid, but are room had a T.V., was an old tube T.V. The clerk said that not all of the rooms have televisions. No phone either. Supposed to have 2 queen sized bed, had 1 queen and 1 full! The beds were quite firm. Stay away from this place!

6/10 Okay

Verified traveler

I'm glad I stayed there, as it is a historic house, but I was somewhat saddened by the decline of the house. It was fine, but not the experience I had hoped it would be.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really just wanted to compliment the restaurant, the food was great. I ate at Coach's twice and both meals we're delicious I would return mainly for the food. Rooms were ok, old, but the staff was friendly and I enjoyed my stay. I would recommend it if you want that 1980s feel

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If you're looking for an old time feel this is the hotel for you. My wife and I are into history and this hotel is full of it. The staff was friendly and very accommodating, the area is quiet and quaint. Our only regret was having to leave to come back to work. I would recommend this hotel to my friends and family who really appreciate the history of an area like dillsboro.